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Endorsed by Which? Trusted Traders

Frappell & Knight Limited

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4.9

20 Reviews

About

This business has not added a description yet.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating
  • Gas installers

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
20 reviews
Customer Service
4.8
Quality
5.0
Value
4.9
Sort by
External Combi Oil Boiler Replacement - Amazing service
Customer Service
Quality
Value
We cannot recommend Frappell & Knight highly enough. Very prompt quote provided for replacement of our external oil-fired combi boiler plus installation of new water softer. Kevin was so helpful and kindly fitted us into his incredibly busy schedule really quickly as our old boiler had stopped working. Lee who fitted the boiler was amazing, so friendly and polite and his work ethic was fantastic. He was really knowledgeable and worked so neatly and efficiently. Thank you both so much for everything, would not hesitate to recommend this company and we will certainly be using them going forward for the additional work we need as part of our renovation project.
Customer in Norfolk Posted on 01/05/2021 , work completed 29/04/2021
Trusted professionals
Customer Service
Quality
Value
Top service from professionals who understand the requirements for the safe and proper installation of an unvented hot water tank system. Frappell & Knight came to the rescue after I was unlucky to have a system installed by an incompetent plumber who left joints unconnected and the system incorrectly piped with potentially dangerous consequences. Our kitchen was flooded. Frappell & Knight completely re-piped the unvented cylinder and correctly installed the pressure relief pipe system and replaced incorrectly installed valves with an S-plan and auto bypass valve. They will now register the cylinder with Building Control. All this should have been done by the first so-called "Heating Engineer". The bill was very fair. I can now leave the house confident that the plumbing work has been properly done. My recommendation of Frappell and Knight Ltd is unreserved 5*.
Michael in Norfolk Posted on 26/03/2021 , work completed 25/03/2021
Repiping our whole heating system
Customer Service
Quality
Value
With age-related leaks from underfloor pipe work of 35 years ago we were faced with a complete repiping operation. We were not looking forward to this. Frappell and Knight undertook the job, and two installers worked quickly and efficiently to get the job completed to a high standard. They respected Covid 19 norms to protect themselves and us, the job was completed with the minimum of disruption - and everything was left neat and tidy, apart from tidying up a stack of our suitcases stored in the loft. Getting this organised during a freezing cold January entailed a series of phone calls and I must take issue with another of the F and K customers; I found the lady at the other end of the phone knew what I was talking about and was as helpful as possible. Thanks Frappell and Knight for a job well done.
Customer in Norfolk Posted on 31/01/2021 , work completed 26/01/2021
Lousy customer service
My wife and I are pensioners we called this company on Monday morning to ask them to attend to our boiler having seen the glowing reviews on this site. I was told an engineers called Jay would contact me. Three days later I am still waiting! This is unacceptable customer service. I have telephoned them twice more since then only to be told they are very busy! This is the second time I have tried using a company on the Which trusted trader scheme. Both time they have been less than satisfactory. Seems like a pointless website.
Customer in Norfolk Posted on 27/01/2021 (Reviewer did not use service)
Good Standard of work but Customer Service needs addressing
Customer Service
Quality
Value
I have had cause to use Frappell & Knight Ltd on a number of occasions and the engineers work is of a good standard. I would however like to highlight the very curt, borderline rude way in which the lady whoever takes the calls at Frappell & Knight operates. Every time I have called I have noticed this but I let it go as a neighbour highly recommended them. But I have decided that I am not prepared to be treated as if they are doing me a favour. Companies exist because of one thing. The Customer. We are not an inconvenience. We are the sole reason you exist and this is a fundamental point that anyone in business must remain cognisant of. In future I will be using one of the dozens of other competitors in the area.
Customer in Norfolk Posted on 17/12/2020 , work completed 07/12/2020
Emergency call out.
Customer Service
Quality
Value
Emergency call out, no hearing or hot water, came within the hour, wonderful service as always. Thank you for your continued excellent work. I recommend this firm
Customer in Norfolk Posted on 10/10/2019 , work completed 10/10/2019
Friendly and professional.
Customer Service
Quality
Value
Installed a new boiler and checked for efficiency of system. A thoroughly efficient and friendly service, leaving everything clean and tidy when finished. Highly recommended.
David, Norfolk Posted on 20/05/2019 , work completed 20/05/2019
Professional & considerate to me.
Customer Service
Quality
Value
Complete central heating replacement installed (gas). I used this company 21 years ago for same installation, only difference being then it was oil. So I had every confidence in their attitude to their work and myself.
Ann, Norfolk Posted on 28/02/2019 , work completed 28/02/2019
My review
Customer Service
Quality
Value
Remove old gas boiler, install new Worcester Bosh Boiler. New hot water cylinder with immersion heater, also new pump. The chap was a very hard working man, very clean and thorough, would recommend him to anyone.
Joyce, Norfolk Posted on 25/02/2019 , work completed 25/02/2019
The dream plumbers do exist
Customer Service
Quality
Value
Installed a new Megaflow, mains boost and water softener. The company started and completed to schedule, and, as per the quote. Frappell and Knight are known in the area as the best plumbers and certainly lived up to their reputation again. The plumbers are not just professional, but are kind, thoughtful, considerate - so respectful of your home. Communication was great and the atmosphere lovely. Having renovated several houses, I'd highly recommend them.
Jacqueline, Norfolk Posted on 21/02/2019 , work completed 21/02/2019