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Trusted Traders

Frappell & Knight Limited

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4.9

18 Reviews

About

This business has not added a description yet.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
18 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Repiping our whole heating system
Customer Service
Quality
Value
With age-related leaks from underfloor pipe work of 35 years ago we were faced with a complete repiping operation. We were not looking forward to this. Frappell and Knight undertook the job, and two installers worked quickly and efficiently to get the job completed to a high standard. They respected Covid 19 norms to protect themselves and us, the job was completed with the minimum of disruption - and everything was left neat and tidy, apart from tidying up a stack of our suitcases stored in the loft. Getting this organised during a freezing cold January entailed a series of phone calls and I must take issue with another of the F and K customers; I found the lady at the other end of the phone knew what I was talking about and was as helpful as possible. Thanks Frappell and Knight for a job well done.
Customer in Norfolk Posted on 31/01/2021 , work completed 26/01/2021
Lousy customer service
My wife and I are pensioners we called this company on Monday morning to ask them to attend to our boiler having seen the glowing reviews on this site. I was told an engineers called Jay would contact me. Three days later I am still waiting! This is unacceptable customer service. I have telephoned them twice more since then only to be told they are very busy! This is the second time I have tried using a company on the Which trusted trader scheme. Both time they have been less than satisfactory. Seems like a pointless website.
Customer in Norfolk Posted on 27/01/2021 (Reviewer did not use service)
Good Standard of work but Customer Service needs addressing
Customer Service
Quality
Value
I have had cause to use Frappell & Knight Ltd on a number of occasions and the engineers work is of a good standard. I would however like to highlight the very curt, borderline rude way in which the lady whoever takes the calls at Frappell & Knight operates. Every time I have called I have noticed this but I let it go as a neighbour highly recommended them. But I have decided that I am not prepared to be treated as if they are doing me a favour. Companies exist because of one thing. The Customer. We are not an inconvenience. We are the sole reason you exist and this is a fundamental point that anyone in business must remain cognisant of. In future I will be using one of the dozens of other competitors in the area.
Customer in Norfolk Posted on 17/12/2020 , work completed 07/12/2020
Emergency call out.
Customer Service
Quality
Value
Emergency call out, no hearing or hot water, came within the hour, wonderful service as always. Thank you for your continued excellent work. I recommend this firm
Customer in Norfolk Posted on 10/10/2019 , work completed 10/10/2019
Friendly and professional.
Customer Service
Quality
Value
Installed a new boiler and checked for efficiency of system. A thoroughly efficient and friendly service, leaving everything clean and tidy when finished. Highly recommended.
David, Norfolk Posted on 20/05/2019 , work completed 20/05/2019
Professional & considerate to me.
Customer Service
Quality
Value
Complete central heating replacement installed (gas). I used this company 21 years ago for same installation, only difference being then it was oil. So I had every confidence in their attitude to their work and myself.
Ann, Norfolk Posted on 28/02/2019 , work completed 28/02/2019
My review
Customer Service
Quality
Value
Remove old gas boiler, install new Worcester Bosh Boiler. New hot water cylinder with immersion heater, also new pump. The chap was a very hard working man, very clean and thorough, would recommend him to anyone.
Joyce, Norfolk Posted on 25/02/2019 , work completed 25/02/2019
The dream plumbers do exist
Customer Service
Quality
Value
Installed a new Megaflow, mains boost and water softener. The company started and completed to schedule, and, as per the quote. Frappell and Knight are known in the area as the best plumbers and certainly lived up to their reputation again. The plumbers are not just professional, but are kind, thoughtful, considerate - so respectful of your home. Communication was great and the atmosphere lovely. Having renovated several houses, I'd highly recommend them.
Jacqueline, Norfolk Posted on 21/02/2019 , work completed 21/02/2019
Prompt service
Customer Service
Quality
Value
Completed a full boiler install. Quote received and agreed prior to work. Full works complete and engineer advised of changes. Work carried out promptly due to new-born baby.
Emma, Norfolk Posted on 11/02/2019 , work completed 11/02/2019
Professional
Customer Service
Quality
Value
Fitting of new boiler and flue. Very professional and comprehensive consultation and quote for the installation. Work carried out as agreed on time and budget. Very pleased with the recommended boiler. Will recommend to friends.
John, Norfolk Posted on 11/02/2019 , work completed 11/02/2019