Gasco (UK) Ltd

Thanks for the opportunity to address how we have approached this job 1. On our first visit, we were told there had always been circulation issues 2. We didn’t assure you that a new boiler would cure the problem. You needed a new boiler because the existing boiler was classed Immediately Dangerous due to a faulty burner. Nothing to do with circulation 3. New boiler fitted – still circulation issues (expected) 4. You asked for another quote to investigate underfloor pipework which included an optional pump (trying to save you money – pump only to be fitted if nothing found on investigation) 5. Still issues with circulation. You asked us to fit the pump. We were openly (and with your agreement) now working on a process of elimination 6. Next to be replaced was a zone valve, we even highlighted a disclaimer on the quote: “Please be aware that we cannot guarantee that this will fix the fault, but we believe it to be the most cost effective and logical way to move forward.” 7. We made several visits to try and balance the system, and found you to be pleasant and understanding. We were always open and honest with you 8. Re 4 radiators that were turned off, this was done with your blessing as you told us that you don’t use these rooms. It was a temporary measure until we discovered the cause of the blockage 9. We’ve never carried out power flushing We're publicly confident to say we wouldn't change anything about how we've conducted our business. Honest, open and fair.