Geeks on Wheels London Ltd

I turned to Geeks (and Folco) in desperation when the work computer (that I was taking over as my own) packed up out of the blue and the IT department at my institution gave up the ghost. Being somewhat computer illiterate, I had failed to back up some very important files and contacted Folco at Geeks on Wheels as a last resort. However, true to their reputation on the Which? site they came up trumps, not only in rescuing the files but in helping me out along the way, answering all my ignorant questions with good grace and informing me at every step. My experience was first-class. They deserve their reputation. My only complaint is that they don't have an office in the north-west that I can use as and when!

My partner took our laptop to the Totteridge office as we couldn't start it. It seemed that the start key was 'stuck'. Falco, fixed it in no time. and didn't even charge! Many thanks.

Folco, a senior technician from Geeks on Wheels was absolutely fantastic. The call started on time and he explained everything I didn't understand to me clearly and in simple terms which I understood. Folco took control of my laptop and showed me where to find files which had been saved in OneDrive as I have not used OneDrive before. He also stopped adverts from popping up incessantly on my laptop. He was sensitive, patient, kind and very knowledgeable so I can't recommend Geeks on Wheels enough for a remote IT session regarding any queries you might have. He couldn't do enough for me and the hour session I had booked with Folco was worth every penny. Thank you Folco.

In a remote appointment, Miles courteously and efficiently provided the solution to my laptop problem and showed me how to correct it if it happens again. He also very kindly arranged a refund of half of my hour's fee as the job only took a short time, for which I'm very grateful. I've used Geeks on Wheels several times over the years and have always been delighted with the service they provide. I highly recommend Geeks on Wheels.

Complete tech Luddite. We had massive issues with wifi connectivity to devices. Prompt, amazing value for money, talk us through what they were doing. One hr later all devices connected and everything work faster than it ever has done. Highly recommend using them.

I needed an urgent assessment of my premium laptop. The member of staff was very helpful, acted professionally with an exceptional customer service. The work has been completed very fast for a reasonable and very competitive price.

I first become aware of Geeks on Wheels when they were based in Tally Ho Corner approximately 6-7 years ago. I was always a little suspicious of computer repair shops, as the service I got in the big stores was never, particularly of a high standard. My laptop speed was causing me serious issues and out of desperation, I went to Geeks on Wheels. The service I received was outstanding. The staff were professional and took their time to explain what the issues were and what the ideal solution was, with several options. I left my laptop at the shop and returned a day later. They had installed a new SSD in my Toshiba laptop and the transformation was unbelievable. The laptop worked as if it was brand new. The speeds were incredible. Now many years later, it is still working very well. Perhaps due to old age, it has slowed down a little bit, but still much better than before. A few weeks ago, I needed some advice and work on my laptop again. Bear in mind I have not had to return to Geeks on Wheels in the meantime. Instead of attending their new premises next to Totteridge and Whetstone station, I booked a 30 minute online appointment. At the given time, the member of staff made contact with me and remotely logged on to my laptop with my permission. Within 10 minutes he had completely fixed my problem. For the remaining 20 minutes, he cleaned up my hard drive and did some maintenance, all along explaining what he was doing. In a nutshell, what a well-priced, professional service.

Geeks On Wheels have done a tremendous job in repairing a failed Thinkpad here, restoring it to as-new condition. Folco has been a pleasure to deal with, very responsive, with the entire process being carried out painlessly and swiftly. The final charge was extremely reasonable as well. A highly recommended firm for all PC repair issues in the North London area. John Moser

This service ticked all the boxes for customer care on my laptop repair: 1) Really pleasant and polite staff - in person and by phone 2) Kept me informed- explaining what the service was, how long it was likely to be - and responded to emails promptly 3) Reasonable cost- upfront information at the start 4) Fast service- laptop came back renewed, clean and almost like new. Thanks very much for a job well done!

Their technician, Mat, came to my house and in one hour installed the printer and scanner on my laptop, ran a health check on my desktop and gave me lots of useful advice. He also helped me back up my files. He was so patient, efficient and courteous. I will not hesitate to use them again. I also felt their hourly rate was very reasonable.