Endorsed by Which?

GJP Flooring Ltd

4.8

169 Reviews

Organisations and Awards

Oct 2019

About

GJP Floor Sanding is a local family run company supplying floor sanding services to domestic and commercial customer across Brighton, Hove and Sussex. Our Floor Sanding Professionals have consistently maintained high standards of service and workmanship for over a decade, making GJP Floor Sanding a flooring contractor you can trust.

Thanks to our 30-plus years of combined experience, our experienced flooring specialists can tackle all floor sanding projects including repair and restoration jobs. We can repair/restore even the most damaged wood floors to their former glory, even those floors that have damaged by damp, dry and wet rot and more.

While some organizations make their bottom line their goal, we at GJP Floor Sanding always make our customers our top priority. Our qualified and fully-trained floor sanders work hard to leave you with an finish that not just only value to your home, but also generates an appealing and welcoming space.

What we do

  • Flooring services

    • Floor laying
    • Wood flooring installation
  • Interior designers

  • More Services

    • floor sanding
    • floor restoration
    • gap filling
    • staining

Customer reviews

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4.8
169 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
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Floors transformed
Customer Service
Quality
Value
We had very tired original floor boards that brought the look and feel of the property down. I was going to carpet but decided to get quotes to have the floor boards sanded and refurbished. I spoke with Glyn at GJP flooring. I was sold right away, not because he did a sales job on me but because he was polite, professional and I felt I wanted to do business with him. I felt no obligation to accept the quote, it was the highest (not by much) but I felt confident in Glyn. On the day of the work the 2 man team arrived at 8am, they were brilliant, very professional and I am quite amazed at how hard they worked. They finished at 5pm. They did 2 double bedrooms and joining hallway. This included sanding back the horribly painted and stained floors and then 3 coats of varnish. A lot to achieve in 1 day. I cannot begin to express how amazing the floor now is, they guys ensured absolute perfection was achieved and they exceeded our expectations. The place looks unbelievable! It was spotless too because the clean up everything. Just WOW! The price was fair, comparable to high quality carpet to be fitted. However, this is way better. If you are thinking about getting your flooring renovated, dont hesitate. I highly recommend GJP flooring. Thank some much guys, you did an amazing job and we love it. We want you back to do the stairs now :)
Customer in Surrey Posted on 02/06/2023 , work completed 24/05/2023
Great customer service and professional work
Customer Service
Quality
Value
Glyn was extremely professional and made sure I understood clearly the work that had to be carried out. The work exceeded my expectations and my floors look great
Customer in Brighton and Hove Posted on 22/05/2023 , work completed 03/04/2023
Terrible experience
Customer Service
Quality
Value
We had a terrible experience with GJP Flooring and would strongly recommend avoiding them. We had several issues: A failure to identify a serious woodworm infestation meant that we had to redo their work and pay for additional remedial work to correct their mistakes. They claim their terms and conditions state that the client is responsible for identifying and treating any woodworm before work commences. They do not say this. They have also told us they are not in the business of treating woodworm so have no expertise in this area. Although they may not be experts, it seems reasonable to expect a company that restores wooden floors to be able to identify a serious woodworm infestation and make the customer aware of it. GJP uses sub-contractors. The team that undertook our work asked how much GJP were charging and told us they could offer a much better price for future work if we contacted them directly. This also means the customer service is bad because GJP try to pass responsibility onto their sub-contractor. The quality of workmanship was poor. Rather than replacing damaged boards with long sections of reclaimed boards, they used multiple small offcuts. The sanding and lacquering work was also uneven and badly done. Overall, a very bad experience.
Customer in Greater London Posted on 09/05/2023 , work completed 22/07/2022
A Which? Trusted Traders staff member replied on behalf of the trader (on 19/05/2023)
We are genuinely disheartened to learn that your experience with GJP Floor Sanding fell short of your expectations. We value your feedback and are grateful for the opportunity to respond to the points raised. On the issue of woodworm infestation, it's very important to clarify our terms and conditions, which explicitly state that clients are tasked with the identification and treatment of any pre-existing woodworm issues before we begin our services. As outlined in point 17 of these terms, we strongly recommend that clients engage professional pest control services to look over and treat potential woodworm infestations. While we appreciate your perspective, as a floor sanding company, our expertise is squarely centred on the restoration of wooden floors. The identification of concealed or latent woodworm infestations requires a level of expertise outside our speciality, resting firmly in the domain of pest control professionals. Regarding our use of subcontractors, we would like to highlight that subcontracting is a widespread and accepted practice across many industries, including ours. We want you to know that our subcontractors are of the highest professional standard. We maintain a collaborative approach, wherein we and our subcontractors share the responsibility for delivering a top-tier service. We are sorry, but we've already taken steps to fix this situation with the team involved. Regarding your comments on workmanship and our use of offcuts, I want you to know that this is a well-established approach in our industry. It's a conscientious balance of cost-effectiveness, preservation of the floor's original integrity, and the environmental consideration of minimising waste. We're sorry if we didn't meet your expectations on this occasion. Your feedback is invaluable and will contribute to the continual refinement of our practices. Our commitment to delivering our work with care, skill, and professionalism is unwavering. Your feedback plays an instrumental role in helping us to maintain our high standards and improve wherever necessary. Our primary objective is customer satisfaction and it's unfortunate that we did not fulfil this for you. It's our sincere hope to have the chance to redeem your faith in our services in the future. Kindest regards, The GJP Floor Sanding Team
Great work, perfectionists
Customer Service
Quality
Value
The GJP flooring Company does something extraordinary to an old ordinary pine floor. They bring it up in quality and appearance to a very expensive beautiful even surface with no cracks or spaces between floorboards.The whole area feels solid. The work is done with no fuss or dust. I am amazed.
Customer in Greater London Posted on 08/05/2023 , work completed 28/04/2023
Efficient, high standard of work and helpful.
Customer Service
Quality
Value
Glyn was extremely efficient and helpful when organising the quote and then then the work. The team that arrived to do the job were very knowledgable and capable. I am extremely happy with the finished work.
Customer in Surrey Posted on 30/04/2023 , work completed 14/04/2023
Floor Sanding
Customer Service
Quality
Value
I am very happy with the work done by GJP. Glyn surveyed the floors and the quote provided was clear about what was included and any charges for additional work. Marcus and Joe arrived on time on the scheduled date and did a great job. They were flexible in that they completed the work over three days rather than the two scheduled, due to there being a bit more preparation work to do than expected (loose boards / large gaps etc.). Marcus kept me updated with progress and timings and both were very professional, efficient and respectful of my house and furniture. Thank you Marcus, Joe and Glyn
Customer in Surrey Posted on 21/04/2023 , work completed 19/04/2023
Great service
Customer Service
Quality
Value
Great service, Joe arrived early and started straight away. He showed professionalism in his work with great attention to detail. The work was completed on time and the area was left clean and tidy. Would highly recommend GJP Floor Sanding
Customer in Brighton and Hove Posted on 14/03/2023 , work completed 13/03/2023
Top notch
Customer Service
Quality
Value
I’ve used this firm twice now for 2 separate floors in my house, and I have to say the communication and quality of work is outstanding. I’d highly recommend.
Customer in Greater London Posted on 10/02/2023 , work completed 10/02/2023
Fantastic restoration of original pine floorboards
Customer Service
Quality
Value
GJP did a fantastic job sanding and resealing our original pine floorboards, restoring them to their natural beauty. They also repaired a number of holes and large chunks which had been taken out, but are now barely visible. They were responsive, friendly, and flexible when we had to change dates. The quote was very reasonable. Highly recommend and we would go direct to them for any future works.
Customer in Brighton and Hove Posted on 23/12/2022 , work completed 09/12/2022
Professional, detailed and extra helpful
Customer Service
Quality
Value
I would strongly recommend GJP Flooring owing to swift and patiently adjusted quotes, very nice and professional team, punctual, went out of their way to be helpful, super informative. I have only positive things to say about their work and communications. A really good experience.
Sophie in East Sussex Posted on 22/11/2022 , work completed 18/11/2022