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GJP Flooring Ltd

4.8

186 Reviews

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Organisations and Awards

Oct 2019

About

GJP Floor Solutions is a local family-run company that supplies flooring solutions, including sanding services and the supply and fitting of wood and LVT (including Amticio) floors.

We work with domestic and commercial customers across Brighton, Hove, and Sussex.

Our flooring professionals have consistently maintained high standards of service and workmanship for over a decade, making GJP Flooring a contractor you can trust.

Thanks to our 30-plus years of combined experience, our experienced flooring specialists can tackle all types of flooring projects, including repair, restoration jobs and the completion of newly fitted wooden or LVT floors.

While some organisations prioritise their bottom line, we at GJP Flooring always prioritise our customers. Our qualified and fully-trained floor sanders and fitters work hard to leave you with a finish that adds value to your home whilst generating an appealing and welcoming space.

What we do

  • Flooring services

    • Floor laying
    • Wood flooring installation

  • Interior designers

  • More Services

    • floor sanding
    • floor restoration
    • gap filling
    • staining

My work

Customer reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
186 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Recommended

Recommended

by 99% of customers
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Terrible experience
Customer Service
Quality
Value
We had a terrible experience with GJP Flooring and would strongly recommend avoiding them. We had several issues: A failure to identify a serious woodworm infestation meant that we had to redo their work and pay for additional remedial work to correct their mistakes. They claim their terms and conditions state that the client is responsible for identifying and treating any woodworm before work commences. They do not say this. They have also told us they are not in the business of treating woodworm so have no expertise in this area. Although they may not be experts, it seems reasonable to expect a company that restores wooden floors to be able to identify a serious woodworm infestation and make the customer aware of it. GJP uses sub-contractors. The team that undertook our work asked how much GJP were charging and told us they could offer a much better price for future work if we contacted them directly. This also means the customer service is bad because GJP try to pass responsibility onto their sub-contractor. The quality of workmanship was poor. Rather than replacing damaged boards with long sections of reclaimed boards, they used multiple small offcuts. The sanding and lacquering work was also uneven and badly done. Overall, a very bad experience.
Customer in Greater London Posted on 09/05/2023 , work completed 22/07/2022
A Which? Trusted Traders staff member replied on behalf of the trader (on 19/05/2023)
We are genuinely disheartened to learn that your experience with GJP Floor Sanding fell short of your expectations. We value your feedback and are grateful for the opportunity to respond to the points raised. On the issue of woodworm infestation, it's very important to clarify our terms and conditions, which explicitly state that clients are tasked with the identification and treatment of any pre-existing woodworm issues before we begin our services. As outlined in point 17 of these terms, we strongly recommend that clients engage professional pest control services to look over and treat potential woodworm infestations. While we appreciate your perspective, as a floor sanding company, our expertise is squarely centred on the restoration of wooden floors. The identification of concealed or latent woodworm infestations requires a level of expertise outside our speciality, resting firmly in the domain of pest control professionals. Regarding our use of subcontractors, we would like to highlight that subcontracting is a widespread and accepted practice across many industries, including ours. We want you to know that our subcontractors are of the highest professional standard. We maintain a collaborative approach, wherein we and our subcontractors share the responsibility for delivering a top-tier service. We are sorry, but we've already taken steps to fix this situation with the team involved. Regarding your comments on workmanship and our use of offcuts, I want you to know that this is a well-established approach in our industry. It's a conscientious balance of cost-effectiveness, preservation of the floor's original integrity, and the environmental consideration of minimising waste. We're sorry if we didn't meet your expectations on this occasion. Your feedback is invaluable and will contribute to the continual refinement of our practices. Our commitment to delivering our work with care, skill, and professionalism is unwavering. Your feedback plays an instrumental role in helping us to maintain our high standards and improve wherever necessary. Our primary objective is customer satisfaction and it's unfortunate that we did not fulfil this for you. It's our sincere hope to have the chance to redeem your faith in our services in the future. Kindest regards, The GJP Floor Sanding Team
Great work, perfectionists
Customer Service
Quality
Value
The GJP flooring Company does something extraordinary to an old ordinary pine floor. They bring it up in quality and appearance to a very expensive beautiful even surface with no cracks or spaces between floorboards.The whole area feels solid. The work is done with no fuss or dust. I am amazed.
Customer in Greater London Posted on 08/05/2023 , work completed 28/04/2023
Recommended
Efficient, high standard of work and helpful.
Customer Service
Quality
Value
Glyn was extremely efficient and helpful when organising the quote and then then the work. The team that arrived to do the job were very knowledgable and capable. I am extremely happy with the finished work.
Customer in Surrey Posted on 30/04/2023 , work completed 14/04/2023
Recommended
Floor Sanding
Customer Service
Quality
Value
I am very happy with the work done by GJP. Glyn surveyed the floors and the quote provided was clear about what was included and any charges for additional work. Marcus and Joe arrived on time on the scheduled date and did a great job. They were flexible in that they completed the work over three days rather than the two scheduled, due to there being a bit more preparation work to do than expected (loose boards / large gaps etc.). Marcus kept me updated with progress and timings and both were very professional, efficient and respectful of my house and furniture. Thank you Marcus, Joe and Glyn
Customer in Surrey Posted on 21/04/2023 , work completed 19/04/2023
Recommended
Great service
Customer Service
Quality
Value
Great service, Joe arrived early and started straight away. He showed professionalism in his work with great attention to detail. The work was completed on time and the area was left clean and tidy. Would highly recommend GJP Floor Sanding
Customer in Brighton and Hove Posted on 14/03/2023 , work completed 13/03/2023
Recommended
Top notch
Customer Service
Quality
Value
I’ve used this firm twice now for 2 separate floors in my house, and I have to say the communication and quality of work is outstanding. I’d highly recommend.
Customer in Greater London Posted on 10/02/2023 , work completed 10/02/2023
Recommended
Fantastic restoration of original pine floorboards
Customer Service
Quality
Value
GJP did a fantastic job sanding and resealing our original pine floorboards, restoring them to their natural beauty. They also repaired a number of holes and large chunks which had been taken out, but are now barely visible. They were responsive, friendly, and flexible when we had to change dates. The quote was very reasonable. Highly recommend and we would go direct to them for any future works.
Customer in Brighton and Hove Posted on 23/12/2022 , work completed 09/12/2022
Recommended
Professional, detailed and extra helpful
Customer Service
Quality
Value
I would strongly recommend GJP Flooring owing to swift and patiently adjusted quotes, very nice and professional team, punctual, went out of their way to be helpful, super informative. I have only positive things to say about their work and communications. A really good experience.
Sophie in East Sussex Posted on 22/11/2022 , work completed 18/11/2022
Recommended
Great allround service
Customer Service
Quality
Value
Luke and Sam did a brilliant good job. They sized up the task really well & carried out the work diligently & efficiently. They were also very considerate with the furniture moving which was really appreciated…I would say however sending two requests for payment before a working day has elapsed is a little irksome. Overall, we’re very happy with the work & the service we received & would happily recommend in future.
Customer in Greater London Posted on 26/09/2022 , work completed 22/09/2009
Recommended
Professional and Trustworthy
Customer Service
Quality
Value
GJP Floor Sanding was able to complete sanding and lacquering 6 rooms in our house in the UK in a very tight schedule. The job was finished impeccably. The floors look beautiful and the customer service has been friendly, helpful and very prompt. They helped us to make decisions along the way and finished the work on time and with the highest standards and considerably lower price than what other companies had quoted for the same job.
Customer in West Sussex Posted on 18/08/2022 , work completed 18/08/2022
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.