Global Windows

Global have just replaced our French patio doors, and the difference is amazing. This sliding unit feels solid and substantial unlike the previous. Not the cheapest company in the book, but the attention to detail, product quality and the undoubted expertise of the two guys who did the installation make the extra few quid feel really well spent. I've a bit of a jaded outlook on the quality of current day customer satisfaction ethic, but would suggest that Global has given me hope. Great job.

The job was to install a Guardian roof on an existing conservatory. The workers arrived on time and completed the installation in the agreed timeframe and on budget. We were kept informed of who would arrive and when and also of any changes to the original schedule. Final inspection was immediately after completion and any snagging details were completed the next day. A professional service from start to finish.

Removed existing wooden door. Supplied and fitted new Composite door to the utility room giving access to rear garden. The work was carried out in line with the quote on the day agreed in a clean professional manner, with all waste and old door removed by the fitter. An excellent job!

Third time we have used Global. All the work was carried out speedily, on time and professionally from start to finish and could not be faulted. A special mention for Michael in Sales, Joe for overseeing the work, Ian and Aaron, (fitters), Craig (plastering) and Steve (electrician) who all worked tirelessly throughout. Global must be proud to have such great people working for them. Everyone arrived on time as promised and left the place tidy afterwards.

From the initial consultation about our front door and the help with choosing which to have fitted, to the finished job, everyone involved was very helpful and knowledgeable. The door is very strong and draughtproof, and the quality is first class. We are very pleased we chose this firm and highly recommend them.

Unlike other window companies I approached Global Windows were able to visit me very soon after my initial enquiry. Very quickly on their first visit they showed a thorough knowledge of their business and identified just what we wanted during discussions. We made an appointment at the first meeting for the installation date which was about 16 weeks later. This installation took place on the date agreed and the work was professional throughout.

We had two quotes for replacing our third floor bedroom window. The first company said we’d need scaffolding even though we have a decent sized balcony below the window on the second floor. Global’s quote was similar to the other company but they said we wouldn’t need scaffolding. It was a no brainer, therefore, to accept their quote, which we duly did. It was only after the surveyor visited to take exact measurements & photos & after signing the contract that, a week or so later, they then changed their mind and said we’d need to pay an additional £300 for scaffolding! It was, apparently, a health & safety risk & requirement. They wouldn’t budge or help us to meet this cost. We had to proceed as time was pressing on before bad winter weather. They completed the job this morning. Workmen were great & job completed quickly & to good standard. However the workmen never used the scaffolding erected on the balcony (didn’t bring in a ladder to access the scaffolding), apart from climbing out of the new window to seal & clean. It was basically all done from inside. So, although they may have made a genuine mistake here, next time we have any window quotes I would get it in writing about the scaffolding first. Indeed, it would be better if all Global’s sales persons have an understanding of the same health & safety requirements as their surveyors.

Competitive price, no pressure at all unlike other companies. Kept fully up to date with courtesy calls and emails. Customer service is excellent. Window fitters Sean and Andy were fabulous. Clean, tidy and friendly but also worked their socks off. Had a little issue with the patio door but sorted this straight away and is now perfect. Would highly recommend. Very satisfied with all aspects from quote to finish.

Ordered replacement windows last December after they had successfully replaced the glass orangery roof with a warm roof. Very considerately done as my wife was being treated for cancer at the time. They were a natural choice for the window replacement. The quote was acceptable and we were due to have the work done Earl in March. However, my wife was very ill and I had to call them the night before to ask to move the date forward. I was apprehensive of their response but it was not an issue, they put it on hold until I was ready. The installation has now been completed and I am very happy with the finished product. The installers were very professional and friendly. Whenever I have contacted Global they too have been friendly and efficient and a pleasure to deal with. Well done all of you at Global. The orangery roof to is excellent.

Can not fault this company for all their help in replacing our polycarbonate roof with a Guardian warm roof. From start to finish the work was carried out in a professional manner, always on time, clean and tidy workers can not praise Simon and Mick enough also Joe for all his help.