Endorsed by Which?

Greenables Ltd

5.0

47 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Looking for eco-friendly heating solutions in Essex? Greenables is your local partner based in Halstead.

Our skilled team specialise in a range of renewable heating technologies, including biomass boilers, solar thermal and heat pumps.
Customer Satisfaction: We prioritise excellent customer service, ensuring a seamless experience from initial consultation to final installation.

Industry Accreditations: We are proud to be accredited by MCS, HETAS (non-domestic servicing), RECC, and APHC.

Our Services:

Biomass boilers, heat pump, solar thermal and stove installations, servicing and maintenance.
Non domestic HETAS biomass boiler servicing.
Wood fuel pellet and firewood delivery
Loyalty discounts when you purchase a biomass boiler service and pellets together.

Our wood fuel is EN1PLUSA1 and ready to burn

What we do

  • Renewable energy

    • Air source heat pumps
    • Biomass
    • Home energy analysis
  • Fireplace and stove installers

    • Log burners
    • Wood burning stoves
  • More Services

    • thermal solar installation
    • stove
    • log burners
    • underfloor heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
47 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Solar Thermal Panels - Ask someone else - not recommended - over 8 months since their visit and still waiting for a quote!
Contacted the company in January 2023 looking for a repair/replacement of a damaged solar thermal panel. Representatives visited the house, to see the damaged panel on 31st January and asked me to supply further details of the system which I did by email. There then followed a series of email exchanges with me trying to get a quote from them. Trader has never been clear about what would be required including at one stage saying the whole solar system would need to be replace - just because of 1 broken solar thermal panel? This was queried by me and no explanation was really provided by the company - saying ‘the supplier recommended everything was replaced’? Nevertheless in March they said it would take up to 6 weeks to provide a quote. It’s now September and despite several chasers being sent it has not provided a response or quote from the company.
Customer in Essex Posted on 04/09/2023 (Reviewer did not use service)
The trader replied (on 20/09/2023)
Good morning We have found an issue with quotes being sent out. They have been going to the customers spam. We have now started following up with an email if we have not heard from the customer. We are very sorry for the inconvenience it has caused you.
Gary and his team.
Customer Service
Quality
Value
I have now used this company to look after our biomass central heating system for more than seven years. Members of the team have been involved in both routine servicing and emergency work and when an urgent response has been required, action has been impressive. As a recent example, the heat store plumbing developed a leak over the weekend. This was first noticed at 8.00 am on Sunday. I phoned Gary at 9.30 am and the plumber was on site midday on Monday. The faulty valve connection was replaced within the hour. I have no hesitation in recommending Gary and his team.
Customer in Suffolk Posted on 26/04/2023 , work completed 26/04/2023
Fantastic
Customer Service
Quality
Value
We have used many times for our biomass boiler. Work has always been done quickly and efficiently. Cannot recommend highly enough.
Customer in Essex Posted on 23/04/2023 , work completed 21/04/2023
Rescued
Customer Service
Quality
Value
Ross and mate did an excellent job sorting our complicated heating/hot water system, installing a new element and valve for the thermal store. On time, efficient, friendly, effective
Customer in Suffolk Posted on 24/03/2023 , work completed 10/03/2023
Biomass Boiler Service
Customer Service
Quality
Value
After six or seven years with another company they ceased offering biomass servicing We were very fortunate to find Greenables as a replacement Gary arrived on Monday for our first annual service of our Biotech boiler by Greenables and immediately impressed He did a very thorough job - including aspects such as emptying the pellet hopper and sweeping the flue, that were not done during our previous services. He also left the site even cleaner and tidier than when he arrived and disposed of the ash onto our flower beds as requested And all for a very reasonable price especially given his personable manner and overall quality of service.
Customer in Suffolk Posted on 17/02/2023 , work completed 13/02/2023
Super Service - Thank you
Customer Service
Quality
Value
I only leave reviews if I get exceptional service. Gary has looked after our machine for many years and we are very grateful and appreciate his knowledge, professionalism and efficiency.
Customer in Essex Posted on 22/09/2022 , work completed 20/09/2022
Highly recommend, very professional and knowledgable
Customer Service
Quality
Value
Initially came to do a full service on my solar panels system and had to come back the following week to replace the expansion vessel. Both were very professional and polite. I was working from my home office during both visits, they were very unobtrusive so I was able to carry on as normal, taking meetings etc. Service was easy to book, I recommend getting them booked in early as they're very busy.
Laura in Cambridgeshire Posted on 14/06/2022 , work completed 27/05/2022
New pellet boiler
Customer Service
Quality
Value
New pellet boiler fitted. Efficient, helpful and highly professional. A first class job in all aspects.
Mark in Suffolk Posted on 12/05/2022 , work completed 11/05/2022
Red Compact 35 annual service
Customer Service
Quality
Value
Gary has been looking after our biomass red compact 35 for 6 years His knowledge is both excellent and extensive Our boiler is somewhat sensitive and can be a bit temperamental at times, when it is playing up I've called Gary who invariably knows exactly what the issue is and how to tell me to fix it! His servicing is efficient, tidy and reliable always leaving the boiler & area cleaner than it was! Gary's advice on preventative measures and set up to get the most out of the system is also extensive and spot on I have no hesitation in both continuing to use Greenables and recommend their Services.
Customer in Essex Posted on 27/04/2022 , work completed 22/04/2022
Great, very professional and knowledgeable
Customer Service
Quality
Value
Always carried out work efficiently and knows the boiler very well. Given good advice and fixed any issues quickly.
Customer in Essex Posted on 05/11/2021 , work completed 01/11/2021