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Trusted Traders

Gregor Heating

Logo on white
Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb gregor logo

4.8

352 Reviews

About

Our goal is to be your first choice provider of heating solutions and services.

Whether you’re looking for a new boiler, a boiler service or to install a renewable technology such as a Heat Pump or Solar PV we can help. We guarantee you'll be well looked after by our friendly Customer Service Team and our FREE expert survey will ensure you make the right choice.

On-site our experienced Gas Safe registered engineers take real pride in their work and always deliver a pro service you can trust. There’s no question of cutting corners and we always arrange our work at a date and time that suits you to cause the minimum disruption.

Competitive prices and finance options are available.

Call us today on 0117 935 2400 for cost-effective heating solution and services you can trust

We're not happy until you're happy. That's our promise and the Gregor Guarantee.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Radiators and central heating
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Home energy analysis
    • Solar Panel Maintenance
  • Electricians

    • Electrical installations
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Landlord safety certificates
    • Rewiring
    • Outdoor electrical wiring
    • Electrical emergency services
  • Smart Homes

    • Automated heating and air conditioning
    • Home automation
  • Lighting contractors

    • Security & Emergency lighting installations
    • Emergency lighting
    • LED lighting
    • Lighting LED upgrades
    • Outdoor lighting
  • More Services

    • installation of smart heating controls
    • heating contractors

Customer reviews

4.8
352 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent service and work to the highest of standards
Customer Service
Quality
Value
Following the failure of by elderly boiler I sought competitive tendors for a replacement including Gregor following a recommendation from a neighbour which turned out to be the best in all respects. The proposal for replacement which included the update of the heating and hot water system was expertly assessed and the subsequent work was undertaken in a professional manner with due regard to the upheaval involved. At ll times due regard was paid to cleanliness and protection of floors and carpets and a full test of the revised system undertaken and demonstrated on completion. Unfortunately subsequently to completion the original radiator valves which were retained failed involving a return visit and the further necessary work which was once again undertaken with care and and consideration to my satisfaction. I have no hesitation in recommending Gregor as a first class organisation for excellence in all respects.
Peter, Bath and North East Somerset11/08/2019
Everything I would expect and more
Customer Service
Quality
Value
A competitive and clear quotation was left with me to decide in my own time. The office staff I spoke to were helpful and efficient. The installer was polite and obviously knew what he was doing. He arrived earlier than I expected the first day, but explained that it was to avoid commuter traffic, so I knew when to expect him on day 2. The installation was done in a very neat and tidy way and everything was cleaned up afterwards. Three new radiators supplied by me were also installed and the installer checked with me at each stage as to the positioning of each one. The electrician also checked with me as to where the switches should be positioned. Thorough post-installation testing revealed that he had inadvertently crossed the hot and cold pipes, but this was quickly corrected! When subsequently a problem cropped up with the flue, rendering the boiler unusuable in an unseasonably cold and wet June, everyone moved fast to ensure that the problem was corrected as quickly as possible and I also received a follow-up call after that. So all in all I am happy with the service I received.
Customer in Bath and North East Somerset25/07/2019
The trader replied (on 06/08/2019)
Hi and thanks for sharing your story we are happy you are happy with the outcome.
Worcester Bosch Boiler installation
Customer Service
Quality
Value
Oh dear where to start? Connor arrived on time and was very polite and explained what was going to happen. All went well until Connor went out to fit a soakaway for the condensation pipe. He found that under the gravel was solid concrete we are having John come round with jack hammer on Friday to finish the work there, he was very nice and polite too. What seemed like a simple new combi boiler for old went downhill rapidly when doing the testing Connor found we weren't getting enough gas to the boiler. He explained all this to us and went above and beyond to get it all sorted today. So having lifted numerous floorboards to find our gas pipe was too narrow and he did say he could walk away but said it wasn't the right thing to do. He replaced it with wider pipe and put all boards and carpeting back down. We are so glad we went with Gregor and would highly recommend them. They didn't do a hale arsed job.
Dawn15/07/2019
The trader replied (on 06/08/2019)
Hi Dawn, thanks for taking the time to share this. Sometimes the jobs are never as straightforward as they seem but we are glad it was sorted out so quickly for you.
Very high standard of work
Customer Service
Quality
Value
Gregor heating were great from start to finish. They provided very sensible advice, provided a competitive quote and completed the work to a very high standard. They were professional and willing to go the extra mile to provide a very high standard of service. We were very impressed.
Jonathan, South Gloucestershire15/07/2019
The trader replied (on 06/08/2019)
Thanks for the lovely feedback Jonathan, so glad you were happy with the job.
New build property
Customer Service
Quality
Value
Having bought a new property in 2018 for which Gregor heating had done all the plumbing in the property. I have had hidden water pipe leaks, which wrecked carpets, which had to be replaced. Upstairs radiators connected to the downstairs thermostat, which meant the flooring had to be cut out to rectify the pipework circuits .Drafts coming from under the bath when the wind is in a certain direction, which is still outstanding. The two toilets in the house have never had a short and long flush on them and this I have been trying to get Gregor to fix the flushes for over 9 months. The guttering they put up is wonky and when asked to fix it, they put one bracket right and didn't rectify the rest. There have been too many problems to mention, but the whole attitude that I have experienced from this company is to mess the house buyer about and keep charging the developer for Gregor to keep coming out and part fixing the same problems over and over. So it has been over a year since I moved in and a lot of the problems are still not fixed.
Customer in Gloucestershire30/06/2019
The trader replied (on 06/08/2019)
Thanks for your feedback and we understand that all the problems you raised have now been resolved.
A very satisfied customer
Customer Service
Quality
Value
A new boiler installed on budget and on time. Tradesmen and office staff very polite and efficient . Always treat your home with respect. I am already a Gregor's regular customer and would be happy to recommend them to friends and family. Any problems are always addressed promptly.
Jackie, Bath and North East Somerset23/06/2019
The trader replied (on 04/07/2019)
Hi Jackie Thank you so much for this lovely review. Great to hear you were happy all round with the installation and our customer service. Regards Gregor Heating
Excellent work
Customer Service
Quality
Value
I had a back boiler removed and combi boiler installed by Connor, he arrived on time and was very polite and considerate, he cleaned up his work throughout the day, an excellent service would highly recommend and could not be more pleased by the work he done It was completed within the agreed schedule, he was very patient when explaining how it all worked. Connor made me feel at ease and talked me through each stage, considerable different to work I’ve had done previously which has left me anxious. Connor is a stand out employee to Gregors
Customer in City of Bristol22/06/2019
The trader replied (on 06/08/2019)
Thank you for the lovely feedback, we will be sure to pass this onto Connor.
Excellent.
Customer Service
Quality
Value
All work done as agreed. Arrived on time, a man called - Connor, lovely person. Very kind, considerate, polite. He could see I was anxious, but he put me at ease. Lovely, clean, professional job.
Janet, Avon20/06/2019
The trader replied (on 06/08/2019)
Thanks for the feedback, Janet. Glad you had a good experience.
Additional radiators
Customer Service
Quality
Value
Installed two radiators (one of which we supplied) to existing central heating. Excellent communication beforehand, covering quote, payment and agreeing date. Additional site visit after quote gave reassurance. On the day, work completed to my satisfaction, neatly and efficiently with some helpful suggestions and flexible approach. Good value and left cleaner than before.
Matthew S, Bristol07/06/2019
The trader replied (on 11/06/2019)
Thanks for your feedback, Matthew. We know the little details such as leaving the home clean and tidy really count.
Worcester combo boiler
Customer Service
Quality
Value
Very pleased with Callum who was the main fitter for my new boiler. He removed our old back boiler and resisted the new combustion. It took two days but was very polite and cleaned up afterwards. Would recommend this company.
Liz06/06/2019
The trader replied (on 11/06/2019)
Thanks for leaving this feedback, Liz. Our business thrives on personal recommendation so we are pleased to hear you would recommend us.
Prompt and professional.
Customer Service
Quality
Value
A replacement boiler - excellent timekeeping in both initial surveys & the installation. All involved were helpful, communicative & friendly. The installation went to budget. Overall an excellent job. We were very pleased.
Ann, Avon29/05/2019
The trader replied (on 04/07/2019)
Ann- Thank you for leaving this lovely review - it really helps others when choosing a heating company to install their boiler. Regards Gregor Heating
Worcester-Bosch boiler installation
Customer Service
Quality
Value
Very pleased with the professionalism and quality of the installation by the Gregor team. They arrived and finished on time, and were friendly and helpful throughout. I would certainly recommend them. The only problem I had was being elderly I thought our main engineer (Connor) said his name was "Colin" and called him that throughout the job but he was too polite to correct us. Only when I signed off the job did I notice my mistake - sorry Connor!
Customer in City of Bristol25/05/2019
The trader replied (on 11/06/2019)
Thank you for your recommendation of Connor or Colin. We are glad you received a good all round service.
A good company
Customer Service
Quality
Value
Gregor completed a whole new central heating system for us. Everything went according to plan and we have no complaints at all. We are very pleased with the work and the team were very professional and courteous.
Customer in Bath and North East Somerset24/05/2019
The trader replied (on 11/06/2019)
Thanks for your 5 star review. We really appreciate you sharing your feedback.
Prompt & professional.
Customer Service
Quality
Value
From the initial surveys through to finishing all the work and tidying up, everything was completed in the timescale allotted with great competence and professionalism. We cannot fault the company, the workmanship or the staff involved.
Christopher, Avon22/05/2019
The trader replied (on 04/07/2019)
Great to hear! thank you for this fantastic review. really appreciate your time providing us with 5 star feedback.
Friendly & efficient
Customer Service
Quality
Value
Craige fitted a new boiler into our house. He arrived on time, was tidy, efficient and friendly. He took time to show me how to use the boiler and put back the boiler cover and radiator cover that he has to remove to do his job - he even didn't mind moving children's toys to get to a radiator. Great service from start to finish.
Sarah, Avon10/05/2019
The trader replied (on 11/06/2019)
Thanks for taking time to feedback, Sarah we are glad you are happy with our service.
Excellent
Customer Service
Quality
Value
New boiler fitted on day arranged. Friendly and competent. No hidden extras. Aftercare is excellent with free home care plan and service first year.
Pauline, Avon01/05/2019
The trader replied (on 11/06/2019)
Thanks for the feedback, Pauline and good to know you appreciate the free Heat:Plan service after the first year.
Excellent service
Customer Service
Quality
Value
Fitted a new boiler. Fitted a new fire and controls to boiler. Arrived on time on agreed dates. Cleaned up as they did the work. Courteous and polite. Excellent service. Excellent work.
Michael Anthony, Avon17/04/2019
The trader replied (on 03/05/2019)
Thank you for your fantastic feedback, we really appreciate your comments
Excellent job
Customer Service
Quality
Value
Had Mark from Gregor arrive to remove our old boiler and replace it with a new one along with new radiator thermostats. I can not rate Mark highly enough he is an absolute professional and a credit to Gregor. I would highly recommend both Gregor and Mark to anyone thinking of replacing their boiler.
Customer in South Gloucestershire03/04/2019
The trader replied (on 15/04/2019)
Always lovely to receive reviews about our engineers and we have passed this onto Mark. We are delighted you are so pleased with the service received and many thanks for leaving a review.
Expertly carried out work
Customer Service
Quality
Value
Work carried out on time, minimum fuss and upheaval and on budget. Craig, the installed worked 12 hours each day, working through lunch and did all clearing up and vacuuming as he went, always keeping me informed of what was being done. The electricians were extremely helpful, trying to put an app on my phone to make life easier for me and making sure I understood everything before they left, the tiler also did a very good job. It was a well oiled machine from beginning to end, expertly done, by experts in their field.
Mary, Avon19/03/2019
The trader replied (on 23/05/2019)
Thank you very much for your lovely comments. Pleased to hear our procedures are working so well. Will also pass this on to Craige. Kind regards
Prompt, reliable, professional.
Customer Service
Quality
Value
I had a complete new central heating system installed. Any doubts of workmanship were wiped away on the first day of installation. Everything fell in to place. Courtesy, politeness. Helpfulness, good communication. Tidy and good cleaning up. Excellent service and excellent workmanship. Satisfaction all round.
Diane, Wiltshire11/03/2019
The trader replied (on 23/05/2019)
Thank you so much for taking the time to write such a fantastic review. Always a pleasure to read such lovely comments. Kind regards
Outstanding Company to deal with!
Customer Service
Quality
Value
We were in need of a replacement boiler and duly obtained 3 quotes. I run my own business so I am generally keen to place my business with independents if they come up to the mark. To be quite honest, they were brilliant. All of our contact with the company and their workers and representatives has been great. The price quoted was very good and he guarantee on the boiler wasn't matched by any other company (even though they were quoting for the identical boiler). We arranged a formal survey once we had accepted their quote and agreed an install date. Mark, our engineer, turned up when promised (7.30am) and immediately got the job underway. There was little disruption and the electrician and builder arrived as planned to fulfil their parts in the job and by the end of the day all rubbish etc had been collected by another man! By 4.30pm our boiler was up and running and hopefully starting to save us some money on our gas bills! All the people involved were professional and courteous and I really couldn't recommend them more highly. Thank you!
Customer in Somerset07/03/2019
The trader replied (on 15/04/2019)
Thank you for your support of an independent business, we understand how important this is. Really pleased the service throughout was 5 star for you. Thanks again for leaving a review.
Everything you could wish for in a contractor
Customer Service
Quality
Value
Removed old gas back boiler and replaced with an electric boiler, hot water cylinder and associated plumbing. The work was completed to the agreed schedule with the minimum of disruption. The tradesmen were punctual, polite and professional with good communication about progress etc. The work, particularly the plumbing in of the new boiler was skilfully done. The new boiler and its plumbing is like a work of art. There was a slight hiccup with the supply of materials but this was easily overcome. I would highly recommend Gregor for this work.
Customer in City of Bristol01/03/2019
The trader replied (on 15/04/2019)
Thank you for your 5 star and honest review of using Gregor Heating. We really appreciate you taking the time to feedback to us.
Professional
Customer Service
Quality
Value
I was very pleased with the engineer who came to install a new boiler he was very polite and considerate, and carried out the work to a high standard. All the employees at Gregor were helpful.
Janet, Avon28/02/2019
The trader replied (on 15/04/2019)
Thank you Janet, we aim to please! Glad you are pleased with the all round service.
My Review
Customer Service
Quality
Value
Professional & reliable.
Which? Trusted Traders Consumer14/02/2019
Service & fitting 100%
Customer Service
Quality
Value
Quality product, from survey to completion. It was a pleasure to deal with Gregor Heating. Would have no hesitation in recommending Gregor. Quality product installed with care by a competent engineer who from start to finish was very polite, professional and clean in his work. Absolutely first class. Very pleased with work done. Pleasure to see product & fitting come together 100% in this day & age. Would recommend Gregor.
John, Avon12/02/2019
The trader replied (on 15/04/2019)
Thanks for much for a 5 star review, John. Appreciate your feedback and that you are happy to recommend us. This means a lot to us.
Installing a new boiler
Customer Service
Quality
Value
Prompt, professional, courteous and knowledgeable from initial contact (Adam C) quotation, surveyor (Wayne B) customer contact and installation arrangements (Sarah) installation (Mark G) invoicing payment and minor problem resolution - all were professional, helpful and quick to provide appropriate answers or assistance as required. Many thanks to all.
Nick, Avon11/02/2019
The trader replied (on 15/04/2019)
Thanks Nick, for taking the time to thank everyone for their involvement. Its definitely a team effort. Glad you are happy with the service provided.
Professional and great value
Customer Service
Quality
Value
We had a Worcester combi boiler installed by Craig on the 17th Jan 19 - including controls and power flush. Excellent service from the initial quote by Adam through the follow up visit and then finally the install by Craig. I have to say I was surprised when he turned up to do the job on his own - but I shouldn't have been. He was professional, friendly and obviously very good at his job - completing the whole process before 5pm, solo! The installed boiler looks great - much neater job then we had on the old boiler (installed long before we got the place). Cannot recommend Gregor Heating enough. Don't bother looking anywhere else - their follow up plans are far better value then BG to!
Customer in Bath and North East Somerset29/01/2019
The trader replied (on 15/04/2019)
Thanks so much for your kind feedback. We aim to finish the job as efficiently and quickly as possible and are so pleased you experienced this.
Professional and helpful.
Customer Service
Quality
Value
Conor installed a completely new heating system for us in our 1930's house. He worked very hard, as always professional and knowledgeable. Conor was able to resolve problems that occurred and completed work to a high standard, leaving the house clean and tidy. He kept us informed of the progress of the installation, kept to schedule and communicated clearly to explain the system.
Julie, Avon21/01/2019
The trader replied (on 15/04/2019)
Hi Julie, thanks for letting us know about your experience, appreciate you taking the time to leave a review. Feedback has been passed onto Connor. Thanks again.
Excellent workmanship.
Customer Service
Quality
Value
All three tradesmen involved in my boiler did an excellent job. They were all professional and polite, worked hard and left my home very clean and tidy. The standard of work is first-rate.
Adam, Avon07/01/2019
The trader replied (on 28/01/2019)
Hi Adam, thanks for taking the time to leave a review. We are really pleased you had such a great experience.
Professional and efficient
Customer Service
Quality
Value
Boiler replacement carried out over two days. All done to agreed schedule and budget. All Gregor staff - both by telephone and in person/on site were very professional and helpful. We would have no hesitation in recommending them.
Rachel, Avon03/01/2019
The trader replied (on 28/01/2019)
Glad expectations were met and you are happy with the service you received, Rachel.
Excellent
Customer Service
Quality
Value
Top service, excellent fitter would recommend!
Richard, Avon20/12/2018
The trader replied (on 28/01/2019)
Thank you, Richard.
My review
Customer Service
Quality
Value
More than happy with everything!
Florin Gabriel, Avon17/12/2018
The trader replied (on 28/01/2019)
Great to hear that, Fiona. Thanks!
Prompt & professional
Customer Service
Quality
Value
The fitter arrived punctually, he worked efficiently, cleanly and professionally. He explained everything to us about the boiler and tidied up well after him. Would thoroughly recommend the company.
Martyn, Avon14/12/2018
The trader replied (on 28/01/2019)
Thank you for telling us, Martyn.
New Boiler Fitted
Customer Service
Quality
Value
Gregor Heating fitted our new Worcester Bosch boiler and all the tradesmen involved were thorough, worked diligently & cleaned up very well after themselves. Special thanks to Conor Milward, who despite some unexpected set-backs, worked tirelessly until he'd solved the problems. We are very pleased with the boiler and already it's proving very efficient. The cost was identified to us at the start of the project and their Invoice was set out in a clear manner, identifying every element of the process.
Customer in Wiltshire12/12/2018
The trader replied (on 28/01/2019)
We are glad to hear you received clear communication all the way through the process, thanks for highlighting that and, more importantly, that your boiler is working well.
Thorough - attention to detail very good
Customer Service
Quality
Value
New boiler installation, work was completed on time, thorough, very easy to deal with, would recommend to others.
Barrie, Avon06/12/2018
The trader replied (on 28/01/2019)
Thank you for your kind endorsement, Barrie.
Highly recommend.
Customer Service
Quality
Value
Extremely courteous, efficient, tidy & professional. 1st class service from all staff concerned.
Hayley, Avon03/12/2018
The trader replied (on 28/01/2019)
We'll take first class service! Thanks Hayley for taking the time to leave this review.
Exceeded Expectation
Customer Service
Quality
Value
Completely replaced heating system. Tidy worker, good communication. A pleasure to have in my home. Finished on time/early, on budget. Have no hesitation in recommending.
Andrew, Avon29/11/2018
The trader replied (on 28/01/2019)
It's so lovely to hear it was a pleasure to have the engineer in your home, thanks for sharing that, Andrew.
Professional Service
Customer Service
Quality
Value
Excellent service received. Professional. Punctual. Clear advice. Engineer helpful, polite and courteous. Local company.
Christopher, Avon26/11/2018
The trader replied (on 28/01/2019)
Thanks Christopher for your review and feedback.
Professional and experienced
Customer Service
Quality
Value
Gregors Heating removed an old back boiler and installed a new Worcester boiler in our loft. As well as this, they also installed a loft light, moved some pipe work and added shower piping with no issues, and a clean finish. Would definitely use again.
Daniel, Avon19/11/2018
The trader replied (on 28/01/2019)
Thanks so much for you review, Daniel.
Very Professional Service
Customer Service
Quality
Value
Repaired a gas fire (which a previous company hadn't been able to do), and have serviced both this and our boiler, for the last four years. The gas engineer is always on time, and is very professional and courteous. He is extremely knowledgeable. He is always very helpful, and takes time to complete the job properly. The office staff are also very professional and the price quoted is always the same as that on the invoice. Excellent company - highly recommended.
Customer in City of Bristol15/11/2018
The trader replied (on 26/11/2018)
Thank you so much for leaving such a lovely review. We are delighted you are so pleased with the service provided and that it lives up to our customer guarantee of "We're not happy, until you're happy". Thanks again.
Exceptional job
Customer Service
Quality
Value
New boiler and 4 radiators and shower. Punctual from start to finish, helpful and informative. Gas operative Mark Gundrill did an exceptional job and I'm very pleased with his work.
Jennifer, Avon15/11/2018
The trader replied (on 13/12/2018)
Thank you for your feedback, Jennifer, we're pleased you are happy with the work.
Expensive, prices rise astronomically, poor customer service
Customer Service
Quality
Value
Workmen seem to do a very competent job, but office staff are not very helpful. I felt they did not understand the nature of our problems, and the company makes absolutely no effort to hold onto customers; customer service is awful – we were completely misled into believing they wanted to sort out a problem with our heating as a gesture of goodwill, but then got presented with a massive bill – price quoted went up 50% in 6 months; then up again by 33% in the space of 6 weeks, whilst waiting for appointments and items to arrive! Very expensive and we feel totally underwhelmed by the way we have been treated.
Myhonestopinion06/11/2018
The trader replied (on 26/11/2018)
We are sorry to hear you have not been happy with the service provided, if you could contact our office we would be grateful for the opportunity to investigate this matter further Many Thanks
Good job, well done
Customer Service
Quality
Value
Replace our hot water tank. The company seems well organised with good paperwork (printed and email) and tracked the progress of the quote to completion well. Fitted us in at short notice as a gap came up in their schedule. Took excellent notice of the house by laying sheets on the stairs to prevent carpets being marked.
John Aldridge05/11/2018
The trader replied (on 26/11/2018)
Hi John At Gregor Heating we really do take pride in our work and this is great feedback so thank you
First Class Work and After Installation Service
Customer Service
Quality
Value
Had a new combi boiler fitted which was done both to time and cost. All staff involved, the receptionists, the person who came and estimated the job, the person who fitted the boiler, the support staff including those who did the electrical work and repaired the the damage caused by the fitting were all very friendly, professional and extremely competent in their approach to the work. Unfortunately two small installation problems, which were nothing to do with the boiler itself, occurred within a week of the new boiler being fitted, both of which were fixed the day after I reported them. To say am I am pleased with the work this company has carried out for me is an understatement. I just wish the professionalism and work ethic of this company was reflected in other companies I have dealt with, even the boiler fitter turned up half an hour before the time he was scheduled to start, so I have no hesitation in recommending this company to anyone else wanting this kind of work carried out. Jeff 25th October 2018
First Class Work and After Installation Service25/10/2018
The trader replied (on 13/11/2018)
Hi Jeff, thanks so much for leaving such a full and lovely review. We are delighted you are so pleased with the service provided and that it lives up to our customer guarantee of "We're not happy, until you're happy". Thanks again.
My review
Customer Service
Quality
Value
Friendly and professional
Alison, Avon19/10/2018
The trader replied (on 26/11/2018)
So glad to hear we met your expectations, thanks for leaving a review, Alison.
Prompt & professional
Customer Service
Quality
Value
Highly recommended fast efficient service, no hesitation in recommending.
Diane, Avon18/10/2018
The trader replied (on 26/11/2018)
Hi Diane, glad you were pleased with the experience. Thanks for sharing
New boiler
Customer Service
Quality
Value
Gregor Heating provided a professional and efficient service from first contact through to fitting the new boiler. Great care was taken during the installation of the boiler to protect my household effects. Very pleased with the service provided. Highly recommended.
David, Avon17/10/2018
The trader replied (on 26/11/2018)
Hi David, At Gregor Heating being professional and taking pride in our work are some of our core values, thank you for this is great feedback
Good service.
Customer Service
Quality
Value
New boiler installed at new location. On schedule and budget. Helpful, prompt, tidy and good price.
Michael, Avon15/10/2018
Excellent throughout
Customer Service
Quality
Value
Replacement boiler installed. From the outset, all staff were impressively pleasant and competent. Unexpected difficulties were overcome cheerfully and efficiently--all in marked contrast to my experience with other traders in this line.
06102018 134206/10/2018
The trader replied (on 13/11/2018)
Thanks so much for your lovely review and taking the time to leave one for us.
Excellent work, friendly, finished early.
Customer Service
Quality
Value
Installed a complete new central heating system: Removing and replacing old electric storage heaters with a new boiler and radiators. Very professional. Good advice, excellent work and attention to detail. Great price!
PeteJS05/10/2018
The trader replied (on 13/11/2018)
So glad to hear we met your expectations, thanks for leaving a review, Pete.
Prompt and professional
Customer Service
Quality
Value
Installation of Worcester Combi boiler, with power flush and energy saving controls. Very pleased with the work. Engineer explained what he was doing and answered all my questions in words I could understand (being in my mid eighties) was a lot to learn.
Jean, Avon03/10/2018
The trader replied (on 13/11/2018)
Hi Jean, glad you were pleased with the experience. Thanks for sharing.
Prompt & professional
Customer Service
Quality
Value
Old boiler needed taking out, plus hot water cylinder. All work carried out efficiently. New Bosch boiler installed. Graige Mastin was the gas engineer & he was excellent. I cannot recommend him enough. Polite, tidied up & extremely hard working.
Anne, Wiltshire01/10/2018
The trader replied (on 13/11/2018)
Hi Anne, thanks for leaving a review, we will be sure to pass this great feedback onto Craige.
Prompt & professional
Customer Service
Quality
Value
Replaced Combi-boiler. All staff involved were polite, helpful & professional. Installation was carried out with minimum disruption and care was taken not to damage existing fixtures & fittings as old boiler was in an awkward place to remove. I'm very happy with new boiler and the efficient & no mess installation.
K, Wiltshire27/09/2018
The trader replied (on 13/11/2018)
Our engineers pride themselves on a no-mess policy so we are so pleased to hear you are happy with your boiler. Thanks for taking time to leave a review too.
Good job
Customer Service
Quality
Value
The installation was seamless. Very tidy, no mess left. Very polite. Explained everything. Very happy.
Rose, Avon27/09/2018
The trader replied (on 13/11/2018)
Thanks Rose, for taking the time to leave a review.
Prompt polite and professional
Customer Service
Quality
Value
From the initial quote there was no pressurisation as to a start date. When this was confirmed the installer was prompt on arrival/professional in his work and tidied up daily. Excellent work.
Keith, Avon18/09/2018
Professional service
Customer Service
Quality
Value
Removed old boiler, fittings and pipework. Fitted new combi boiler, all the work was done on time at the agreed quote and service plan put in place. Good, professional service. I would definitely recommend them.
William, Avon18/09/2018
The trader replied (on 13/11/2018)
Thank you for your review, William. We are delighted to hear you would recommend our services.
Efficient and reliable
Customer Service
Quality
Value
I have used Gregor Heating to care for my boiler for the past 12 months. They have been efficient, prompt and reliable - exactly what one wants. (My previous experience with other traders was very poor).
Anne, Avon07/09/2018
The trader replied (on 13/11/2018)
Hi Anne, so pleased to hear you are happy with the service our boiler servicing team provides. Thanks for sharing.
Very professional
Customer Service
Quality
Value
New gas central heating system. House had no heating, so it included running gas in from meter box. Work carried out to a very high standard. Installer was always on time, kept house clean and clutter free. Agreed schedule/budget kept to. Everyone we dealt with was very professional.
Linda, Avon07/09/2018
The trader replied (on 13/11/2018)
Hi Linda, thanks for a lovely summary of your experience and glad you found our service professional all the way through. Being professional is one of our core values. Thank you.
All-round professionalism
Customer Service
Quality
Value
From the time of my first enquiry to Gregor Heating, to the completion of my replacement boiler installation, everything was first-class - from the helpfulness of the lady I spoke to when I first called for a quote, Adam when he visited to give a quotation, Wayne when he called to undertake a survey, then finally (and especially) Craig when he undertook the installation. An excellent all-round job from a professional team.
Martin R23/08/2018
The trader replied (on 04/09/2018)
Thanks for your lovely feedback, Martin, we are really pleased you received such great service from the team and will be sure to pass on your feedback.
Professional
Customer Service
Quality
Value
Replaced old gas boiler for new boiler. Did it on date agreed. Engineer was polite and efficient. All contact with office was helpful and knowledgeable.
Lorraine, Avon23/08/2018
The trader replied (on 13/11/2018)
Thanks for taking the time to share your experience, Lorraine.
Excellent
Customer Service
Quality
Value
Punctual, hard working, conscientious, helpful, communicative, pleasant, polite. Worcester Bosch Condensing boiler installed. All members of company excellent.
Ann, Avon18/07/2018
The trader replied (on 04/09/2018)
Thanks for taking the time to review us, Ann.
Prompt and professional
Customer Service
Quality
Value
Excellent family business, done an amazing job, turned up on time at 7.30. Both days and worked continuously throughout the day. Tidy job, well recommended.
Craig, Avon12/07/2018
The trader replied (on 04/09/2018)
Thank you, Craig. Glad you had a great experience.
Fantastic job
Customer Service
Quality
Value
A fantastic job, we were very impressed with the organisation from start to finish. Will certainly recommend. Our fitters Ashley & Charlie were fantastic, hard working, polite ad extremely efficient. They are a credit to your company, thank you all.
Pauline, Avon10/07/2018
The trader replied (on 04/09/2018)
Thank you for your review, Pauline, we will be sure to pass on the feedback to Ashley & Charlie.
Professional job by local company
Customer Service
Quality
Value
Friendly, reliable, professional staff. Would have no hesitation in recommending.
John, Avon09/07/2018
The trader replied (on 04/09/2018)
Thanks for taking the time to review our service, John.
My review
Customer Service
Quality
Value
Friendly, efficient and tidy.
Tracey, Avon09/07/2018
The trader replied (on 04/09/2018)
Thanks Tracey!
Gregor Heating
Customer Service
Quality
Value
Gregor Heating provided a first class installation. Great professional company that I will always recommend.
Diane, Avon02/07/2018
The trader replied (on 04/09/2018)
Lovely to hear you will always recommend us, Diane. Thank you.
Prompt and efficient job.
Customer Service
Quality
Value
We were pleased from the start. The members of staff arrived on time, they were professional, and did a good job. The engineer fitting the boiler worked very hard, especially as it was a really hot day. Cleaned up any mess made. Any rubbish was removed.
Gina, Avon29/06/2018
The trader replied (on 04/09/2018)
Glad to hear you had a great experience all the way through the process, Gina, thanks for taking the time to feed this back.
Excellent customer service.
Customer Service
Quality
Value
Gregor installed our new boiler. They were prompt in giving their quote and were the lowest. There was a small issue with what had been quoted and they upgraded at no cost. They fitted our installation schedule which was a bit tricky with dates. The installers and everyone we dealt with - were friendly and professional. An electrical issue which arose was corrected within hours of raising it.
Eleanor, Avon21/06/2018
The trader replied (on 04/09/2018)
Really lovely feedback , Eleanor and glad we delivered on our promise. Thanks for taking the time to share this.
Excellent service from an installer who takes pride in his work
Customer Service
Quality
Value
Getting a new boiler/heating system installed can be a bit of a minefield, with so many traders offering this service. Having had a poor experience with a certain major player in the industry, I looked for a local firm with a proven track record and a proper aftercare service. Gregor Heating weren't the cheapest, but I'm very glad indeed that I went with them. Mark was conscientious, friendly and took a real pride in his work, carefully explaining each step of the installation so that even a dummy like me knows how the system works. Everything was completed on time and the boiler works like a dream. The 10 year guarantee on the Worcester Bosch model is also very reassuring. Highly recommended.
RA, Montpelier16/06/2018
The trader replied (on 04/09/2018)
Thank you for your comprehensive review, which outlines lots of issues customers experience in the minefield. We are really pleased you had a good experience and that we delivered on our promise.
Could not be better
Customer Service
Quality
Value
I had my boiler, radiators and existing pipework replaced in June 2018. Dean did the initial survey, took us through the options for controls etc and prepared the quotation. I was so impressed that I did not look for alternative quotes. The idea of being in the care of large, established firm was a big attraction. The actual installation was done by Conor who looked young (like policemen do these days) but was very professional and obviously knows his trade. He had help on some days from Craig and Dave. They are all careful and conscientious workers who are a credit to their company. Despite having to lift carpets and floorboards we were left with a tidy house each night and the whole job was completed in the planned timescale of four days.
BristolBill14/06/2018
The trader replied (on 04/09/2018)
Thank you BristolBill, we will make sure the feedback is passed on to Dave and Connor (who likes the fact you think he looks young!). Thanks for taking the time to do this review.
Prompt and professional
Customer Service
Quality
Value
Installation of new central heating boiler following removal of old boiler. Installation team arrived 7:30am as arranged, laid dust sheet on stairway and carried out work. Very efficient and professional. Clean and tidy work. Explained and tested system. Installed then left and rubbish and old boiler then removed after removal. Electrician attended and connected system. Instructions given and left with me. I could not fault any of work and all went to plan. Excellent service and I would recommend.
Alan, Avon14/06/2018
The trader replied (on 04/09/2018)
How lovely to hear you would not fault any of the work we carried out for you. Thank you for sharing this, Alan.
My review
Customer Service
Quality
Value
Boiler replaced. Friendly service. Tidy workman and cleaned up after and showed us how boiler worked.
Sharron, Avon13/06/2018
The trader replied (on 04/09/2018)
Thanks for the review, Sharron we are glad you had a good experience.
New Boiler
Customer Service
Quality
Value
I have just had a new Boiler fitted by Gregor Heating. Amazing work from the first call to the office and then meeting Adam who came to talk us through the right boiler for our house to the gas and electrical Engineers and the carpenter. They were all so professional. Would absolutely recommend them. Thank you so much.
Brenda07/06/2018
The trader replied (on 04/09/2018)
Thank you, Brenda, good to hear you would recommend us and are pleased you chose Gregor Heating.
My review
Customer Service
Quality
Value
Our engineer Craig, worked a 12 hour day to leave us with a working boiler.
Steve, Avon31/05/2018
The trader replied (on 04/09/2018)
We like to keep to our promise "We're not happy, until you're happy" and really glad it met your expectations. Thanks for your review, Steve
Prompt and professional
Customer Service
Quality
Value
Gregor employees were prompt, polite, friendly and professional, working well throughout the day, and clearing up extremely well after the work had been done.
Raymond, Avon25/05/2018
The trader replied (on 04/09/2018)
Thanks for your feedback, we pride ourselves on minimal disruption and keeping the place clean and tidy.
Very professional and quick service.
Customer Service
Quality
Value
We were impressed with Gregor Heating from the outset. They were very efficient, prompt and clear in their dealings with us in every way during the initial contacts and getting the quote for the proposed work (installing a new boiler but in a different location from the old one). Wayne, who came out and did the survey was very helpful and made a number of useful suggestions about the installation. The new boiler was installed by Ash who was worked very quickly, cleanly and kept in close communication with us every step of the way asking our opinion and how we wanted the fitting to go ahead. There was a slight problem the day after the installation but this was quickly resolved after a phone call to Gregor Heating.
William C21/05/2018
The trader replied (on 30/05/2018)
We are so pleased to hear how happy you were with the service we provided - thank you for taking the time to leave your review William. We will pass this great feedback to your engineer, Ash.
Efficient and reliable.
Customer Service
Quality
Value
A really efficient team. Great to do business with.
Nicole, Avon14/05/2018
The trader replied (on 04/09/2018)
Thanks for the feedback, Nicole!
Excellent service
Customer Service
Quality
Value
Excellent service from survey to completion. Craige the fitter was brilliant, very professional and polite. Our property was left clean and tidy throughout the install, a pleasure to have him in our home. We will certainly recommend Gregors to family and friends. Doug, Melksham
Douglas13/05/2018
The trader replied (on 30/05/2018)
Thank you for the great recommendation and review Douglas. We really appreciate you taking the time to leave your review.
Replacement of central heating - excellent in all respects.
Customer Service
Quality
Value
An old gas back boiler and hot water tank were removed, additional piping to new radiators with appropriate valves was fitted and a new gas boiler fitted in the airing cupboard. The survey, check before installation, fitting and later boiler checks were all done very efficiently, on time and on budget. Great care was taken of my house by the engineer Mark G who was waiting outside ready to start on time each day. I was kept informed of progress each day and received excellent aftercare when a problem caused by another trade troubled the boiler.
Pritchard08/05/2018
The trader replied (on 30/05/2018)
We always aim for work to be carried out as efficiently as possible so we are pleased to hear how happy you were with the boiler installation. Thank you for leaving your review - we will pass this feedback on to Mark.
Very good
Customer Service
Quality
Value
The work was carried out in a professional way with the minimum of disruption to ourselves. The engineer was a credit to the company and did everything he could to help us while the work was being done.
Ken, Avon08/05/2018
The trader replied (on 30/05/2018)
Thank you for taking the time to leave us a review Ken; we really appreciate it and we are glad to hear how happy you were with the work carried out.
Excellent job
Customer Service
Quality
Value
At every stage we were totally aware of what was going on. Polite, friendly men and efficient too.
Geoff, Avon08/05/2018
Prompt and professional
Customer Service
Quality
Value
I found everyone in the company very helpful from the office staff to the tradesman, I felt they all went the extra mile to ensure customer satisfaction. I am very happy with my new Worcester Bosch combi boiler installation and glad I chose Gregor Heating to do the job.
Jean, Avon03/05/2018
The trader replied (on 30/05/2018)
We always strive to go the extra mile for our customers so this feedback is great to hear! Thank you for taking the time to leave us a review Jean.
Good workmanship
Customer Service
Quality
Value
The Gregor installer, Mark was thorough, pleasant and efficient.
Y, Avon23/04/2018
The trader replied (on 30/05/2018)
Thank you for leaving your review - we will pass this great feedback on to Mark
Brilliant job
Customer Service
Quality
Value
Very good firm, prompt, professional and hard working. Very considerate.
Barry, Avon23/04/2018
The trader replied (on 31/05/2018)
Thank you for the great feedback Barry, we really appreciate it.
My review
Customer Service
Quality
Value
Very good prompt, cleared up behind them, I would recommend them.
Margaret, Avon16/04/2018
The trader replied (on 31/05/2018)
We really appreciate you taking the time to leave your review Margaret - thank you
Great Job Done
Customer Service
Quality
Value
Arrived promptly and got on with job, completed in a day. Cleaned up well after installation of boiler and radiators. Very pleased with work.
David, Avon13/04/2018
The trader replied (on 31/05/2018)
We always aim for work to be carried out as efficiently as possible so this is great to hear David. Thank you for taking the time to leave a review for us
Excellent Job
Customer Service
Quality
Value
Very professional and friendly service. Would recommend to friends & family.
Graham, Avon12/04/2018
The trader replied (on 31/05/2018)
Thanks Graham, it is great to hear you'd be happy to recommend us to friends and family!
Very professional.
Customer Service
Quality
Value
Mum has dementia. Your engineer was kind, gentle with Mum, did an extremely neat and professional job. Would recommend to everyone.
Lesley, Avon12/04/2018
The trader replied (on 31/05/2018)
Lesley, thank you very much for taking the time to review. We will pass this great feedback on to the team. Thank you for the recommendation
Professional work.
Customer Service
Quality
Value
Prompt and accurate quote. Polite and punctual staff. Excellent job.
Trudi, Buckinghamshire04/04/2018
My review
Customer Service
Quality
Value
Prompt and professional.
Maureen, Avon03/04/2018
Excellent Service
Customer Service
Quality
Value
Gregor Heating were brilliant. I had just come our of hospital when our boiler broke down. We were having a cold spell of weather & they made us priority. They offered us heaters as the boiler could not be repaired, to use until the new boiler arrived.
Terence, Avon28/03/2018
Probably The Best In The Business
Customer Service
Quality
Value
From survey/quotation to completion - 7 working days, beating all other competitors by 3 weeks. Work carried out to a very high standard by competent, professional and friendly personnel. Total installation removal of existing boiler system, 2 days and no mess! All office staff also superb, friendly and helpful. Would recommend Gregor to everyone. A fantastic company!!!
Dennis, Avon26/03/2018
The trader replied (on 27/04/2018)
What a great review to read through! Thank you for leaving your thoughts Dennis - it is brilliant to hear how pleased you are with our services, staff and installation. Thank you for recommending us.
Well installed and tidy
Customer Service
Quality
Value
Work to replace a gas boiler/pump/controls was carried out quickly and with minimal disruption. Good to see an electrician who takes care and that wiring is tidy and unobtrusive.
David, Avon23/03/2018
The trader replied (on 24/04/2018)
Thank you for leaving your feedback David, we really appreciate it. We make it a priority to ensure all work carried out is done as efficiently as possible and causes minimal disruption.
Excellent service throughout job
Customer Service
Quality
Value
From initial visit and quotation through survey to installation and commissioning all very efficient, professional and courteous. Recommending to friends and family.
Gordon, Avon12/03/2018
The trader replied (on 24/04/2018)
It is great to hear that you will be recommending our services to your family and friends. Thank you for leaving a review Gordon, it is much appreciated.
Brilliant
Customer Service
Quality
Value
Feel so fortunate to have discovered Gregor Heating. From start to finish has been such a pleasant experience. I am remaining with the company for future annual service. Their paper work is impeccable and so easy to speak to appropriate member of the firm. A big thank you to Gregor.
Margaret, Avon09/03/2018
The trader replied (on 27/03/2018)
Thank you so much for taking the time to leave such an excellent review Margaret, we really appreciate it.
Fantastic job, very skilled at job.
Customer Service
Quality
Value
Well the chaps, Aston and apprentice, Charlie, were great. Aston was very experienced in his job, and really not being that old, he took pride in his job, using levels for making sure pipes were plumb, bent pipes to shape instead of just right and left angles. Made good all old existing pipe work, fitted all the old holes in walls and floors, and cleared up any mess. Would recommend Gregor's, for sure.
Shane, Avon07/03/2018
The trader replied (on 27/03/2018)
Thank you for leaving your review Shane. We are very pleased to hear that you'd recommend our services - we will pass the great feedback on to Aston and Charlie.
Brilliant engineers/job
Customer Service
Quality
Value
This is the third boiler I have had installed by Gregor Heating and again have had a very professional job done from start to finish. Did exactly what they promised exceptional job by Ashton and Charlie the fitter who really sell the company. I would recommend them to anyone.
Alan, Avon06/03/2018
The trader replied (on 27/03/2018)
Thank you for taking the time to leave us a review Alan, we really appreciate it. We will pass the feedback on to the engineers.
Excellent
Customer Service
Quality
Value
Brilliant work force. Very good value. Started and finished on time, left the house clean and took all rubbish and packaging away.
Kate, Avon26/02/2018
The trader replied (on 06/03/2018)
We really appreciate you taking the time to leave your feedback - thank you Kate.
Fantastic job done
Customer Service
Quality
Value
Ashton and Charlie were fantastic at their job. They were quick workers and very tidy with it. Would recommend them to anyone.
Diane, Avon26/02/2018
The trader replied (on 27/03/2018)
We will feedback to Charlie and Ashton - thank you very much for leaving us a review Diane
Professional, Clean & Tidy, Use Again
Customer Service
Quality
Value
New boiler system fitted, very pleased with standard of installation. Very positive and friendly fitter, no mess to clean up after he left. Value of cost much better than other quotations. Gregor Heating was recommended to us by a satisfied neighbour. Quality job!!
Michael, Avon23/02/2018
The trader replied (on 19/03/2018)
That is excellent to hear, thank you for taking the time to leave us your review Michael. Great to hear you were pleased with the recommendation too. Thanks
Brilliant job
Customer Service
Quality
Value
Prompt & professional.
Paul, Avon21/02/2018
The trader replied (on 19/03/2018)
Thank you taking the time to leave us a review Paul.
Excellent work & lovely work guy
Customer Service
Quality
Value
So happy with the work. Such pleasant work guy called Mark.
Hazel, Avon21/02/2018
The trader replied (on 19/03/2018)
Thank you for the review Hazel, we will pass this feedback on to Mark.
Prompt and very tidy and professional
Customer Service
Quality
Value
Mark was on time (early) for the three days of work. He worked very hard and very professionally at all times. He respected all our belongings and tidied to more than our expectations when he left. The boiler now works very well.
Victoria, Avon12/02/2018
The trader replied (on 19/03/2018)
Hi Victoria, thank you for taking the time to write your review. This is great to hear, we will pass this brilliant feedback on to Mark.
Excellent service
Customer Service
Quality
Value
Wonderful job! Every contact with Gregor has been polite and friendly. Workman very clean and a pleasure to have in the house. Recommend to anyone.
Andrew, Avon12/02/2018
The trader replied (on 19/03/2018)
Hi Andrew, thank you for leaving us a review. We are so pleased to hear how happy you were with the work carried out.
Brilliant job, highly recommend
Customer Service
Quality
Value
Arrived on time, very polite young men. Worked hard all day without a break for lunch, they ate while still working. Very informative throughout day of installation. One snag even though it's all small issues, the towel warmer in bathroom, even though not fitted by them, but they had to flush system cap, was not replaced. But still a pleasure to have met these guys.
Michaela, Avon12/02/2018
Fabulous work
Customer Service
Quality
Value
Arrived on time, tidy, polite, efficient. Office dealt with enquires and communication brilliantly. Competitively priced too. Well impressed with Gregor Heating and would highly recommend.
Philippa, Avon05/02/2018
The trader replied (on 06/03/2018)
Thank you for leaving such excellent feedback Philippa. We are pleased to hear how happy you were with our services.
Install new electric boiler
Customer Service
Quality
Value
Received a quote from Gregor Heating but with no break down of what each thing cost. When I contacted them to ask if I could get a break down I was told “it is not our company policy to give a break down of the quote. As I was not happy with this the manager called and gave approx costs. It turns out there was an extra approx £400 that I was told is their “mark up”. It was over Christmas I had been without heating for 2 weeks and could not get anyone else so quickly so I did end up going with Gregor Heating and the Work was fine. On this occasion I was desperate to get it sorted but would think twice again for two reasons 1) the mark up & 2) having to push to get a breakdown of a quote instead of having it in writing. I feel everyone has a right to know exactly what they are being charged for. Overall the work was completed with no problems.
debyeatman04/02/2018
The trader replied (on 02/03/2018)
Thanks for your honest feedback. We do try to be as transparent as possible in all our quotes so it is clear to customers what they are paying for. We have passed your feedback on to the team for future use. We are pleased you are happy with the overall quality of service and have acknowledged that, thank you
Clean, Efficient Quality Work
Customer Service
Quality
Value
Gregor Heating supplied a clear quote and understood the job which we needed to have done. They were practical in their advice to us and explained everything in advice to us and explained everything in detail. When the installation date arrived Anton was on time, organised and did a sound job. Would highly recommend to anyone.
Mel, Avon22/01/2018
Engineer left us without any heating
Customer Service
Quality
Value
Thoroughly disappointed with the work and customer service of Gregor. They came to change over 2 actuator valves for the central heating and have left us 6 hours later with no heating at all at 7pm. The engineer told us if we have a problem then ‘someone on call will be over as he is aware of this job’. Called the office the next day to be told someone can look at it for us in 9 days time!?! Nothing to do with the fact that the job hasn’t even been completed yet. The valves they suggested to fit, Honeywell, either don’t work with our system or there is a bigger issue. I asked them to investigate a month ago, had to chase them for the quote and on finally taking their advice have been left with a freezing home. Nicholas
Nicholas Feurtado09/01/2018
The trader replied (on 15/01/2018)
Thank you for sharing your feedback with us. We are sorry to hear you were unhappy with our service but we understand this has now been resolved.
Highly Recommended
Customer Service
Quality
Value
Very clean, tidy job. Hardworking on heating until completion of work. Would definitely recommend Gregors to friends and family.
Shirley, Avon08/01/2018
The trader replied (on 06/02/2018)
Thank you for taking the time to leave us such excellent feedback Shirley, we really appreciate it.
Quick Service and Good Job
Customer Service
Quality
Value
Arrived on time, booked in quickly to have new boiler, great service.
Which? Trusted Traders Consumer21/12/2017
The trader replied (on 15/01/2018)
Thank you for taking the time to leave your feedback. We are very pleased you were happy with our services.
Great work
Customer Service
Quality
Value
Great service from start to finish, and at a reasonable cost with quality workmanship.
John, Avon20/12/2017
The trader replied (on 06/02/2018)
Thank you for leaving your feedback, we are very pleased to hear how great the service was.
Professional job
Customer Service
Quality
Value
Excellent service, very informative about product. I have no hesitation in recommending Gregor.
Philippa, Avon19/12/2017
Excellent job
Customer Service
Quality
Value
Excellent professional job carried out. Would thoroughly recommend.
Which? Trusted Traders Consumer18/12/2017
The trader replied (on 06/02/2018)
We really appreciate our customers taking the time to leave us feedback, thank you.
Efficient & Workmanlike Job
Customer Service
Quality
Value
All work performed as it said on the tin (brochure).
Leonard, Avon15/12/2017
The trader replied (on 27/02/2018)
Thank you for sharing this feedback with us, Leonard. We are pleased to hear how happy you were with the work carried out.
Would Highly Recommend
Customer Service
Quality
Value
Very fast, efficient service. Would not hesitate in recommending Gregor Heating.
Caroline, Somerset13/12/2017
The trader replied (on 06/02/2018)
We aim to carry out all our services as promptly and thoroughly as possible so this is great to hear. Thank you for taking the time to leave us your review Caroline.
Excellent from start to finish
Customer Service
Quality
Value
The Gregor Heating consultants and engineers listened to our needs and discussed with us all options for a new boiler installation. The company was very good at keeping us informed and updated with progress from start to finish. All contact with employees from receptionist through to installer was friendly and professional.
Derek, Avon06/12/2017
The trader replied (on 15/01/2018)
Derek, thank you for such excellent feedback. We are very pleased to hear that you were happy from start to finish.
Brilliant job.
Customer Service
Quality
Value
Extremely pleased with the professional, polite and friendly service.
Jane, Somerset05/12/2017
The trader replied (on 06/03/2018)
Thank you Jane, this is great to hear. Thanks for leaving us your review.
Another Good Job Done For Me
Customer Service
Quality
Value
Second time I have used Gregor Heating for a big job. On both occasions they have completed the work very professionally. Thank you.
Nick, Avon01/12/2017
The trader replied (on 06/03/2018)
We are very pleased to hear that you have been happy with the professional work on both occasions. We really appreciate customers leaving reviews, so thank you Nick.
Excellent
Customer Service
Quality
Value
The guys arrived promptly every morning and I don't think they stopped much. They cleared up after themselves and I could leave them alone in my house - trustworthy.
Val, Avon01/12/2017
Brilliant job
Customer Service
Quality
Value
Brilliant job, very professional.
Keith, Avon30/11/2017
Friendly and professional.
Customer Service
Quality
Value
Good job, friendly polite engineers. Would recommend to friends.
M, Avon29/11/2017
First Class job
Customer Service
Quality
Value
From the initial call through to the completion of the installation everyone was friendly, professional and competent. Adam the first Surveyor, Wayne the final Surveyor and especially Mark the Engineer who was prompt both days, explained everything thoroughly and made the whole experience stress free, despite it not being particularly straightforward. He was also very clean, thorough and hardworking. The new boiler was delivered promptly on the morning of installation, the old boiler was collected later the same morning and the electricians turned up on time the next day too. It was a very smooth and seamless process. Thanks to everyone involved. We would definitely recommend your company.
Virginia & Tim, Bristol24/11/2017
The trader replied (on 28/11/2017)
We are so pleased to hear how impressed you were with our services. We always aim for any work to be carried out smoothly and efficiently. Thank you both for taking the time to leave us this great review - we will pass on your thanks to Mark, Adam and Wayne too.
Prompt and professional
Customer Service
Quality
Value
I was very pleased with Gregor, he arrived on time he was very tidy and clean. He was very professional and showed me how to work the system.
Doreen, Avon23/11/2017
The trader replied (on 15/01/2018)
Thank you for taking the time to leave us a review Doreen. We always aim for all work to be carried out in a tidy, clean and professional way.
Great service
Customer Service
Quality
Value
The gas engineer did a neat & professional job. He was careful accessing under floorboards and came up with a nice solution to bring new gas pipe in. The electrical engineer did something not to our liking and the company is sending him back to address the problem. Great company!
Juliana, Avon20/11/2017
Excellent customer service
Customer Service
Quality
Value
Sales process explained everything and all questions were answered. No pressure sales - I was left to consider the quote in peace. Installation was very good. Clean, polite installers who also answered all my questions. After sales were of the same high standard. I would highly recommend.
Which? Trusted Traders Consumer17/11/2017
The trader replied (on 03/01/2018)
Thank you for your recommendation and brilliant review. We are so pleased to hear that you found the whole process, from sales to installation was of the high standard we always aim for.
Professional service form start to finish
Customer Service
Quality
Value
From initial engagement to the installation, everyone at Gregor Heating was really friendly and professional; they did a fantastic job! I would definitely recommend them to anyone.
Lance, Avon10/11/2017
Constant professional service
Customer Service
Quality
Value
Marcus the service engineer was very professional and showed great care when dealing with my personal property. This is my 3rd interaction with Gregor Heating including my boiler installation. I have and will continue to recommend them.
Richard, Avon09/11/2017
The trader replied (on 03/01/2018)
Thank you for taking the time to leave us a review Richard. We will past this great feedback onto Marcus to let him know how pleased you were!
Hard Working and Friendly Engineers
Customer Service
Quality
Value
Pleased with the work completed. Carried out to our request and specification. The gas engineer, Ivan, was friendly and polite; the same for the builder Dennis. All paperwork was received in a timely fashion (Gas Safe Certificate & warranty documents).
Chocolate Monster03/11/2017
The trader replied (on 13/11/2017)
Thank you for taking the time to leave such a great review, we really appreciate it. We will pass this great feedback onto Ivan and Dennis
Great job
Customer Service
Quality
Value
We would highly recommend Gregor Heating. Very impressed with the whole process.
Anne, Avon03/11/2017
Professional, Punctual and Competent.
Customer Service
Quality
Value
We have been impressed by all the staff we have encountered: the surveyors were friendly and informative. Mark who installed the system was tidy, meticulous and helpful as was Martin, the electrician. A very slight drip form a valve was dealt with the same day that we phoned. Wouldn't hesitate to recommend this company based on our experience thus far.
sherylinbath29/10/2017
The trader replied (on 13/11/2017)
We are so pleased to hear how impressed you were with our services. We always aim to be as efficient as possible with any work carried out, so it is great that you agree. Thank you for taking the time to leave us a review Sheryl.
Prompt and Professional
Customer Service
Quality
Value
Good service, telephone staff polite and helpful. Engineer polite and left my house clean and tidy, he did a very good job.
Janet, Avon27/10/2017
The trader replied (on 28/11/2017)
Thank you for leaving us a review Janet. We are so pleased to hear that you were happy with our services.
Very good job
Customer Service
Quality
Value
We had some heating problem after the new boiler was fitted. Gregor did a great job in sorting it all out. Very professional.
Christopher, Avon25/10/2017
The trader replied (on 28/11/2017)
Thank you for the great review Christopher! It means a lot to us that you've taken the time to leave your review. We are so pleased you are happy with your new boiler.
Very Pleased
Customer Service
Quality
Value
Arrived on time each day - kept me informed of progress etc. Clean and tidy, recommended.
Les, Avon23/10/2017
Prompt and professional
Customer Service
Quality
Value
Workmanship very good, clean and tidy. They explained things carefully at stages of the work, as I am 91 this was very helpful.
Catherine I, Avon23/10/2017
Job Well Done
Customer Service
Quality
Value
First rate job, all people attending, gas engineer, electrician and builder very friendly. Left everything spotless after them. I would recommend Gregor Heating.
Sandra, Avon20/10/2017
New boiler
Customer Service
Quality
Value
Brilliant service, work completed in no time. House left so tidy!
J, Avon17/10/2017
Excellent job
Customer Service
Quality
Value
Very knowledgeable, expert professionals whose approach a 'non conventional' job with great skill.
Which? Trusted Traders Consumer13/10/2017
Superb (from start to finish)
Customer Service
Quality
Value
The friendliest most polite men I have ever had to work inside my home. Everything left spick and span when they left. Excellent!!
Iris, Avon11/10/2017
Punctual. Polite
Customer Service
Quality
Value
Punctual, polite. Got on with job as quickly as possible. Covered floor and cleaned up after work done. Old boiler etc taken away and work finished same day. How to use programme to set temperature etc explanation given.
Pamela, Avon10/10/2017
Excellent service
Customer Service
Quality
Value
We had a boiler installation and were very impressed by the expertise of and workmanship by the engineer Conner. He talked us though every step of the way excellent service would highly recommend Gregor heating to anyone thank you Mr fudge
Patrick05/10/2017
The trader replied (on 24/10/2017)
Thank you for the feedback! It is great to hear that you were so pleased with the level of service we provide here at Gregor Heating.
Punctual and efficient
Customer Service
Quality
Value
Arrived early each day and cleared away mess after work. Follow up 'make do' visit by company was good and they did an excellent job.
Rachel, Avon04/10/2017
The trader replied (on 13/11/2017)
Hi Rachel, thank you for leaving us such brilliant feedback. We always appreciate it! Very glad to hear how pleased you were.
Superb work - no mess!
Customer Service
Quality
Value
We had a complete boiler installation as we previously had an old back boiler. All work was thoroughly explained from both the surveyors, all questions answered and the company was recommended by my parents. The work was carried out on the date and time agreed - the fitter, Connor, did an excellent job, very tidy and explained how the controls worked very well. All contact with the office has been positive - everything has been very efficient and professional. I'm very happy to have used this company and would have no issue with recommending them to anyone else.
DawnSR28/09/2017
The trader replied (on 24/10/2017)
What brilliant feedback! Thank you Dawn, we are pleased to hear you were very happy with the boiler installation. We always aim to provide friendly, positive customer service.
My review
Customer Service
Quality
Value
The job was carried out at the specified date and time, engineer was polite and well mannered, clean worker and I was well pleased with work carried out. Would thoroughly recommend to anyone.
John, Avon25/09/2017
Excellent
Customer Service
Quality
Value
Gregors did a great job for me. Everyone was very helpful when I asked any questions. I would like to recommend them to anyone.
Valerie, Avon25/09/2017
Polite and tidy
Customer Service
Quality
Value
Workmen prompt, polite and clean. Minor communication issues between workmen and the office. Overall job completed satisfactorily. Would use again.
Marion, Avon23/09/2017
The trader replied (on 24/10/2017)
Thank you for the feedback Marion. We hope any communication issues were resolved quickly - it is great to hear that you were pleased with the work carried out!
Excellent Service
Customer Service
Quality
Value
I wanted advice on a complete boiler change and was very pleased with the response. Adam the surveyor was very helpful and told us all that we needed to know. The fitter arrived as promised and I was impressed with the arrangements for delivery of the kit that he required and the disposal of rubbish etc. Connor Milward, the fitter, did a first class job in both the tidiness and cleanliness of his work. He was very considerate of our needs and we could not ask for better service from both him and Gregor heating. We would recommend them to anyone. Thanks very much.
Peter Marsh21/09/2017
The trader replied (on 28/09/2017)
Hi Peter, thanks so much for taking the time to post a review, we really appreciate that and will pass the feedback onto Connor.
Clean, polite & efficient
Customer Service
Quality
Value
Mark our engineer was pleasant to have in the house. Worked quickly and cleanly and we were very pleased with the job. We recommend Gregor wholeheartedly.
Michelle, Avon19/09/2017
The trader replied (on 24/10/2017)
Hi Michelle, thank you for leaving such a great review. We are pleased to hear you were very happy with Mark's work - we will pass the feedback on to him. Thanks!
Excellent job.
Customer Service
Quality
Value
Very capable engineers. All staff very friendly and helpful. Thank you Which!
Brian, Avon19/09/2017
The trader replied (on 24/10/2017)
Thank you for taking the time to leave us a review Brian. It is great to hear that you were happy with the service. We are always proud to be endorsed by Which Trusted Traders!
Excellent work. Prompt.
Customer Service
Quality
Value
Prompt, neat and tidy. Very professional, excellent work. Would recommend to anyone.
Angela, Avon15/09/2017
Prompt & professional
Customer Service
Quality
Value
I have no hesitation in recommending this efficient service - across all sections.
David, Avon14/09/2017
Excellent Work - Very Professional
Customer Service
Quality
Value
Gregor Heating is an excellent company. From the initial meeting through to the completion of the job they/all the staff were professional, knowledgeable, well mannered and prompt - I would not hesitate recommending them to family and friends.
Margaret, Avon09/09/2017
Great Service
Customer Service
Quality
Value
Boiler service - on time, friendly & informative service engineer.
Which? Trusted Traders Consumer07/09/2017
Job well done
Customer Service
Quality
Value
Services carried out when requested.
George, Avon06/09/2017
Prompt and professional.
Customer Service
Quality
Value
Engineer arrived on time, was polite, made no mess, and completed the service to our complete satisfaction.
Tessa, Avon06/09/2017
Professional and great job
Customer Service
Quality
Value
Polite, prompt, knowledgeable, good value for money.
Jon, Avon05/09/2017
Very pleased
Customer Service
Quality
Value
Very pleased. Surveyor turned up at given time. Engineer turned up at given time. Pleased with service.
Robert, Avon03/09/2017
The trader replied (on 28/09/2017)
Hello Robert and thanks for taking the time to post a review. We are delighted that you are pleased with our service, we appreciate its the little things like turning up on time that count.
Highly Professional
Customer Service
Quality
Value
Could not fault Gregor Heating and their staff, excellent service. The installation was smooth and efficient.
Enid, Gwent01/09/2017
The trader replied (on 28/09/2017)
Hi Enid, thanks so much for your feedback, we are so pleased you received an excellent service, that's all part of the Gregor Guarantee. Thanks for taking time to feedback to us as well.
Very Impressed 10/10
Customer Service
Quality
Value
Very impressed by the efficient service received. My installation engineer "Connor" he was very professional with great attention to detail. His workmanship was excellent and always cleaned the areas where he was working. Would recommend to anyone looking for this type of work to be done.
Mark S25/08/2017
Professional installation
Customer Service
Quality
Value
The combi boiler installation was done efficiently. I was expecting to do more boxing in of pipework but this was done as part of their job.
Andrew, Avon24/08/2017
Professional & prompt
Customer Service
Quality
Value
Job done nicely. Professional, personal, tidy and efficient. Engineer polite and knowledgeable, explained procedure of job.
Alexander, Avon16/08/2017
Polite and Prompt
Customer Service
Quality
Value
I have no hesitation in recommending this company. All their personnel were polite, prompt and responded very quickly to additional work I requested.
Martin, Somerset16/08/2017
Top Job
Customer Service
Quality
Value
Clean, tidy and professional.
Denis, Avon14/08/2017
Professional
Customer Service
Quality
Value
Turned up on time - Worked non-stop 07.30 to 17.30 on day one. Day two, 07.30 to finish at 18.00. Didn't take a tea break or lunch. Haven't seen anyone work so well or tidily.
Which? Trusted Traders Consumer31/07/2017
Prompt & professional
Customer Service
Quality
Value
Arrived on time, very impressed with the quality of work & installation, went the extra mile & detailing of pipework was excellent. Very good team.
Martyn, Avon25/07/2017
Very Pleased
Customer Service
Quality
Value
Accessible, reliable, professional - very pleased with service. Would certainly recommend to others!
Sarah, Avon24/07/2017
Very impressed
Customer Service
Quality
Value
Very impressed by the efficient service received. Very good workmanship and very tidy. Would recommend to anyone looking for this type of work to be done.
Philip, Avon24/07/2017
excellent job
Customer Service
Quality
Value
A prompt & professional service.
Ann, Avon28/06/2017
Smooth & satisfactory
Customer Service
Quality
Value
Gregor installed our new boiler some years ago and have serviced it since. Always a smooth and satisfactory.
Roger, Avon27/06/2017
Highly recommended
Customer Service
Quality
Value
Gregors replaced our existing boiler and hot water tank with a universal system and were fantastic from initial discussion through to installation. The service was prompt and professional and we couldn't recommend them more highly.
Owen, Avon26/06/2017
Combi installation
Customer Service
Quality
Value
We were totally impressed with the excellent service which we received from Gregor. Special recognition should be given to Craig Maslin, the fitter, who was extremely thorough and his attention to detail was exemplary. We would recommend Gregor to anyone wishing to change their heating system.
Susan, Avon22/06/2017
P & P.
Customer Service
Quality
Value
Engineer called on time, found him very polite and efficient. Brought sheets to cover kitchen with and left all clean and tidy.
James, Avon22/06/2017
Highly professional
Customer Service
Quality
Value
Very helpful, highly professional. 10/10
Adel, Gloucestershire21/06/2017
Excellent work.
Customer Service
Quality
Value
All work carried out on time with minimum of disruption. Engineer Mark, courteous, thoughtful & skilled. Very satisfied.
Adrian, Avon19/06/2017
Brilliant 110%
Customer Service
Quality
Value
Arrived on the Thursday, got straight on with the job. Mark was fully professional in his work, caused no hindrance to the family, very pleasant to get on with, cleaned up after himself, exclaimed to me the workings of the boiler and thermostat. In total, a fully professional job. Thankyou Gregor Heating, and to you Mark. Kind regards.
Clint, Avon16/06/2017
Professional
Customer Service
Quality
Value
Highly recommended, efficient service from engineers & call service staff.
Linda, Avon12/06/2017
Very professional
Customer Service
Quality
Value
Had new Vaillant boiler installed by Gregor Heating 4 years ago and serviced each year by them. Always been pleased by the service provided. Prompt, courteous and thorough.
Barry, Wiltshire09/06/2017
Brilliant job
Customer Service
Quality
Value
Mark & John very tidy workmen. Would certainly recommend them.
Margaret, Avon07/06/2017
Very good
Customer Service
Quality
Value
It couldn't have been easier. They gave a quote and stuck to it. The work was done professionally with no mess or problems on the days agreed. Options were clearly laid out and priced.
Chris, Avon01/06/2017
Very Impressive
Customer Service
Quality
Value
From making our first phone call to Gregor's right to completion we were extremely pleased with the service. Every member of Staff we spoke to were friendly and professionally, it was a great Company to do business with. Our Engineer's Ashton and Joe were great, very professional , hard working and polite. Thumbs up continue doing what you are doing. You deserve great success. Thank you.
Anne6325/05/2017
Proper job
Customer Service
Quality
Value
Gregor did a very competent job of replacing our tired boiler, immersions tank and a couple of radiators-just what we wanted.
John, Wiltshire23/05/2017
First Rate
Customer Service
Quality
Value
A really excellent service from a friendly and professional team! Mark, who led the team, carried out a very efficient installation of our new boiler and tidied-up perfectly at the end of each day. Really smartly installed and Mark was first rate in being helpful throughout the fit!
Andy C22/05/2017
gregor heating
Customer Service
Quality
Value
New boiler and nest control. Fantastic service throughout. Engineer were very pleasant, clean & thoughtful and we are over the moon with our new boiler. the chap that come to my home was a gent ,so helpful as im disabled,,the chap who come to my house is called Greig and would recommend him and his company, thk you from the Jeans family in portsmouth
dennis jeans22/05/2017
Complete satisfaction
Customer Service
Quality
Value
No trouble too much. Changed all radiator valves not just the ones agreed. Came back promptly to do extra element of job. Nice people, efficient and clean.
Which? Trusted Traders Consumer22/05/2017
Excellent work
Customer Service
Quality
Value
Our experience with Gregor heating was very good. They had a good plan, they were competitive and their install team were excellent. We live in an old cottage, lots of challenges. Lead heating engineer explained the options and gave us the best solution.
John, Avon15/05/2017
Friendly & helpful
Customer Service
Quality
Value
Prompt, very friendly & helpful. Work was done on the day & time agreed and carried out to a high standard. Engineer very courteous & tidy. Would recommend.
Stephen, Avon12/05/2017
My review
Customer Service
Quality
Value
Very pleased with service.
Steven, Avon11/05/2017
Reliable, high quality work
Customer Service
Quality
Value
They did a great job. Good follow up and communications too.
Alison, Avon10/05/2017
Excellent installation
Customer Service
Quality
Value
From the first evaluation to the final invoice all work was carried out efficiently and effectively, and neatly and politely.
Tim, Avon08/05/2017
Brilliant job
Customer Service
Quality
Value
Excellent customer service from initial quote through to completion of job. Works were carried out to a high standard and am very pleased.
Jeff, Avon29/04/2017
Friendly & Efficient.
Customer Service
Quality
Value
A good team who worked quickly. Different trades arriving as needed. A good weeks work. Glad to use a local company.
Brenda, Avon28/04/2017
Wonderful job
Customer Service
Quality
Value
New boiler and nest control. Fantastic service throughout. Engineers were very pleasant, clean & thoughtful and we are over the moon with our new boiler.
Cherie, Wiltshire25/04/2017
Highly recommended
Customer Service
Quality
Value
Very impressed, would have no hesitation in recommending.
Linda, Avon24/04/2017
Excellent work
Customer Service
Quality
Value
Quotation competitive but lots of extras included. e.g. 8 years warranty, digital Wi-Fi thermostat.
Which? Trusted Traders Consumer11/04/2017
Good service from start to finish. 10/10 for Craige the installer.
Customer Service
Quality
Value
Best value for money offer i had received and had 6/7 quotes from the like of British Gas to the local handy man gas safe registered plummer.
gigikent07/04/2017
Looking after you ..
Customer Service
Quality
Value
A call to Gregor's and Alex was around my house to reset the Netatmo Wi Fi thermostat after Virgin Media had fitted a new hub . Quick and with no hassle .
PhilMitch04/04/2017
Brilliant Job + truly customer focused
Customer Service
Quality
Value
Gregor heating were brilliant in installing a new gas boiler and unvented cylinder. Despite a challenging install their team were extremely professional and couldn't do enough to ensure I was completely satisfied. 10/10!
Dominic, Avon03/04/2017
Excellent job.
Customer Service
Quality
Value
I found this firm very easy to deal with, and they were very accommodating about the timing of the erection of scaffolding and installation of the boiler. Everything was explained well to me and they were very professional throughout.
John, Avon31/03/2017
My review
Customer Service
Quality
Value
Brilliant job, very clean, interested in job.
Marilyn, Avon24/03/2017
Very good, ticked all boxes
Customer Service
Quality
Value
Gregor replaced our system boiler. After trying to get several quotes to do this work Gregor stood out above the rest. Their quote was the best, they responded by the next day. They answered the phone within a few rings each time. With very knowledgeable, helpful and friendly response. They are organised, co-ordinated. Job itself was done to high standard by professional, helpful and friendly people. It was quick, house was spotless. Can't recommend highly enough.
Bob, Avon24/03/2017
My review
Customer Service
Quality
Value
All aspects of work was carried out professionally & efficiently. Very happy customer.
Karen, Avon23/03/2017
Excellent job
Customer Service
Quality
Value
My husband and I are thoroughly satisfied with the work carried out by Gregor Heating to replace our boiler and central heating system. The workmanship was excellent and all the staff were careful and attentive.
Julia, Avon20/03/2017
Gregor heating .
Customer Service
Quality
Value
A punctual professional heating engineer called Jim worked methodically to complete our gas installation even working through his breaks. Very pleased with all the work.
Yorkie17/03/2017
Very good
Customer Service
Quality
Value
The work men were very clean/polite and professional. Really good workmen.
George, Avon13/03/2017
Excellent & professional service
Customer Service
Quality
Value
Mark, our engineer, was fantastic. Neat, tidy, friendly & professional. He listened to what we wanted & made it happen. All other staff polite & professional as well.
Sarah, Avon09/03/2017
Prompt & professional
Customer Service
Quality
Value
More than happy with service from when surveyor first called until installation completed. Have every confidence in this company.
June, Avon06/03/2017
Excellent service throughout
Customer Service
Quality
Value
The same installer Mark Gundill from Gregor installed my boiler at my previous property 8 years ago! Mark did another fantastic job with this install and was a pleasure to have on site.
Mark, Avon03/03/2017
Well done Gregor Heating
Customer Service
Quality
Value
We knew the work required would be challenging but the engineers discussed and listened so that we were all in agreement about how it should be carried out. (Where the pipes should go etc.). The installation was professionally done and we were well looked after with heaters supplied etc. Every person who came or answered the phone was purposeful and helpful. Well done for customer service.
Janet, Avon27/02/2017
My review
Customer Service
Quality
Value
Job well done.
Melvin, Avon23/02/2017
Amazing
Customer Service
Quality
Value
Friendly, helpful from start to finish. Could not fault them one bit!
Andy, Avon14/02/2017
Excellent service
Customer Service
Quality
Value
Prompt and efficient service. Engineers arrived on time and left property clean and tidy. Would recommend to anyone thinking of replacing boiler in emergency.
Sue, Avon10/02/2017
Great job.
Customer Service
Quality
Value
Very professional from start to finish. Quoted promptly with a good sensible price and good advice. Technical visit was very good & helpful. Installation went very smoothly & finished job looked very smart. All staff very polite & good, credit to the company.
Justin, Avon09/02/2017
Very impressed
Customer Service
Quality
Value
Highly recommended, I have used this company for many years.
Jill, Avon09/02/2017
Phenomenal service, didn't finish till we had hot water!
Customer Service
Quality
Value
Phil from Gregor Heating worked through his breaks & past the end of the day to ensure we were left with hot water and heating in the winter for our children. Fantastic service. Couldn't recommend higher!
Mark, Avon08/02/2017
My review
Customer Service
Quality
Value
They adjusted their normal response time to reflect a dire emergency as I had no heating at all. They were prompt, fast, and efficient and competitively priced. The workmen were young and had already a well bounded sense of a professional approach.
Joseph, Avon07/02/2017
Perfect
Customer Service
Quality
Value
Turned up on time, completed project in time they said it would take. Very professional, friendly and helpful. Left no mess. Would highly recommend.
Mark, Avon06/02/2017
Excellent
Customer Service
Quality
Value
They did everything they said they would do, when they said they were going to do it. Every representative of the company was friendly & professional. Communication was excellent. I wouldn't hesitate to recommend Gregor.
Michael, Avon06/02/2017
Professional Company
Customer Service
Quality
Value
After our boiler breakdown in December we were delighted with the service we got from Gregor Heating. Everyone was helpful and professional. Our engineer Mark was brilliant - a credit to the company - he was very thorough, and knowledgeable and he executed the work with the minimum of mess. Thanks to all concerned
Jane5803/02/2017
Very good job
Customer Service
Quality
Value
Very good job. Very clean and tidy. Two days job all done.
Geoffrey, Avon03/02/2017
Prompt and Professional
Customer Service
Quality
Value
Straight forward, helpful, reliable, good advice - and turned job around quickly in difficult circumstances.
James, Avon03/02/2017
Excellent response times
Customer Service
Quality
Value
Due to a gas leak I was without heating or hot water - not so good with my wife having just come out of hospital. Having previously used Gregor for a boiler installation contacted them to see if an engineer could call. Paul arrived within 2 hours and proceeded to identify the source of the leak and go ahead and make this good with the minimum of fuss and disruption. At all times he informed me of what he was doing and why and patiently answered all my questions. Heating and water restored, leak repaired, wife happy. Excellent service and will not hesitate to use again or recommend to others.
2011-08-12 23:12:31.55726/01/2017
Excellent, thank you!
Customer Service
Quality
Value
We had a few companies quote before Gregor but their sales guy/customer service and helpful staff as well as price were head and shoulders above the rest. No mess, no disruption, lovely guy and everything that was needed after install was done promptly and as promised. Would highly recommend! Thank you.
Louise, Avon23/01/2017
Very efficient from start to finish.
Customer Service
Quality
Value
My 90 year old mum's boiler packed in and the guys at Gregor helped me through the whole process. A very competitive quote and quick installation date. All in all a very efficient service from start to finish. Thanks.
Hazel, Avon21/01/2017
Prompt and professional
Customer Service
Quality
Value
What the trader said they would do, they carried out to the letter in a friendly way.
David, Avon16/01/2017
Superlative service
Customer Service
Quality
Value
Polite, reliable, expert service. Installation of CH system & boiler in 200-year-old house was a challenge which the company met admirably. Recommend 100%
Jane, Avon03/01/2017
Very professional.
Customer Service
Quality
Value
I cannot fault anything they did; started work straight away, there was no mess, they vacuumed up everything also the electricians were lovely and very polite. I will certainly recommend you.
Linda, Avon23/12/2016
Prompt and professional.
Customer Service
Quality
Value
My wife and I are both in our mid eighties, and in December my wife was taken into hospital. On the 13th Dec, my old Ideal boiler gasped it's last and I was told a new boiler was needed. A relative told me about Gregor Heating. I rang the company the next morning, explaining my predicament. By 2pm the sales manager came to see me and within a half an hour the quotation was composted, printed, and in my hand. The quotation was accepted and installation was arranged for 19th Dec. The installers arrived just before 8am and was completed by mid afternoon. I cannot thank everyone enough at Gregor for their commitment. Finally, the work was completed before my wife returned from hospital.
Mervyn, Avon19/12/2016
Professional installation.
Customer Service
Quality
Value
Gregor were very professional in all aspects of the installation, from initial contact, visits by rep's and always on time.
Colin, Avon16/12/2016
Professional and hard working
Customer Service
Quality
Value
Having struggled to find good service from a number of 'professional' contractors, we decided to go to a recognised firm and definitely were not disappointed with Gregor, they were excellent. The two chaps that came over, Craige and Jordan, were excellent and were great representatives for the company - polite, knowledgeable, hard working and more than happy to help. We would use the company again because of them. It was good to see that Jordan was an apprentice and was given time and support by Craige as well as having a training day. Was good to see the commitment of the company and the more experienced staff. There were problems around the invoices but the staff in the office sorted it quickly and efficiently. I would definitely recommend using Gregor.
lidevon10/12/2016
Very Good
Customer Service
Quality
Value
Very professional. Friendly.
Which? Trusted Traders Consumer10/12/2016
Complete satisfaction
Customer Service
Quality
Value
The engineer completed the repair quicker than programmed. He was ultra clean in his workmanship. Very polite young man. Would use again without hesitation.
Neil, Avon10/12/2016
My review
Customer Service
Quality
Value
A relatively expensive installation, but efficiently and courteously handled.
Jonathan, Avon08/12/2016
Excellent company
Customer Service
Quality
Value
I had my boiler installed by Gregor Heating and I was really impressed. They did a brilliant job, very professional from start to finish really looking after me. I didn't realise my old boiler was so inefficient! I would highly recommend this company and would definitely use them again.
Klaire, Avon06/12/2016
Efficient service
Customer Service
Quality
Value
The installation was as promised, explained well beforehand and a slight leak after was promptly sorted out. Would recommend them.
Richard, Somerset05/12/2016
Prompt and professional.
Customer Service
Quality
Value
No instructions given. Boiler stopped working, but it was my fault. I bled the radiator, pressure dropped. When rang for assistance, no one called me back. Had to ring next day. Only by chance when engineer was due, looked out and he had been sent to wrong address.
Graham, Avon02/12/2016
Excellent all round job
Customer Service
Quality
Value
Due to the excellent work & high standard of work carried out. We would thoroughly recommend this company.
Peter, Avon28/11/2016
Disruptive days made easy!
Customer Service
Quality
Value
Having no heating or hot water for over 2 months was pretty hard going, Gregor couldn't come out to install as quickly as we'd have liked, but they came very quickly to do the initial quote. Once the plumber arrived, he made the disruption of having the boiler replaced super easy (almost pleasurable!) and Mark specifically was a delight to have in the house. I wasn't here when Mark left so I was unsure about how the job would be finished off, however when I spoke to Sarah in the office this afternoon she very quickly sorted exactly what was happening and called me back to reassure me that all would be finished. The delay is a little bit of a pain - I need to dust after the ceiling was pulled down but can't until the new ceiling is installed - but I'm just happy we have heat and water again! So far we have had nothing but good experiences with Gregor, and we would absolutely recommend them to others. I'll update as the services they provide carries on.
Which? Trusted Traders Consumer24/11/2016
Professional, great job
Customer Service
Quality
Value
From the moment we picked up the phone to arrange a quote, the service we received was prompt and professional. The guy who carried out the work was friendly, knowledgeable and very good at tidying before he left, which was helpful with a small baby.
Emma, Avon24/11/2016
Recommend to everyone
Customer Service
Quality
Value
I would just like to say that the guys at Gregor Heating are wonderful! I had a heat pump fitted last week and my goodness the difference in the heating is just phenomenal! A big shout out to all the guys who fitted the system and especially to Ashton who was the most polite, helpful and OCD clean freak heating engineer going but all the guys were fantastic. I also have to say the customer service guys and gals on the phone have been just as awesome! I recommend Gregor heating to everyone as the whole service that they give is totally above and beyond so thank you! ⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️⭐️️
Linzi 22/11/2016
My review
Customer Service
Quality
Value
We were disappointed that your fitters arrived late. I had to contact your office twice. There was no phone call or explanation or apology. we were waiting for an hour and half wondering where on earth they had gotten to.
Which? Trusted Traders Consumer21/11/2016
Very pleased with the service
Customer Service
Quality
Value
Would not hesitate to recommend Gregor. They took great care in our home, were friendly and professional.
Ernest, Avon17/11/2016
Brilliant job.
Customer Service
Quality
Value
He came on time and did a very professional, thorough job.
Dawn, Avon17/11/2016
Professional
Customer Service
Quality
Value
Professional service from quote to completion. Only criticism was re: communication - They originally told us boiler would be fitted day 2 but in fact all work was day 1. Also there was follow up work to roof which had to ring to chase.
Andy, Avon16/11/2016
Prompt and professional (clean work).
Customer Service
Quality
Value
I would have no hesitation recommending this company. The engineers were both courteous and professional, and left no mess at all. Brilliant. Very impressed.
David, Avon15/11/2016
New boiler
Customer Service
Quality
Value
Very pleased.
Michael, Avon14/11/2016
Good job & friendly
Customer Service
Quality
Value
We found the engineer to be totally professional & friendly. He did a great job and was very helpful giving great information about our boiler.
Suzanne, Avon10/11/2016
Excellent work.
Customer Service
Quality
Value
Arrived promptly at 8am each morning. Worked right through. Original quote said it would take four days, but was completed in three. Very professional.
Pamela, Avon07/11/2016
Brilliant job.
Customer Service
Quality
Value
The workmen arrived exactly as I was advised. They worked hard all day and cleaned up any mess as they went along. They finished a whole day ahead of schedule. I would recommend this company to anyone. First class service.
Susan, Gloucestershire07/11/2016
Excellent service.
Customer Service
Quality
Value
Excellent service. Very helpful nice man.
Louise, Avon07/11/2016
Brilliant job, very clean & tidy.
Customer Service
Quality
Value
The heating was put in my mother's house. She was very pleased with the job. The person that put her heating in was very helpful to her and always cleaned up after himself each day. More than happy to recommend Gregor.
Dorothy, Avon07/11/2016
Excellent job
Customer Service
Quality
Value
The team arrived on the date and time stated - they did a good job and left everything clean and all in working order. Very polite and I have no hesitation in telling friends how good they were.
Patricia, Avon01/11/2016
Prompt and professional.
Customer Service
Quality