Endorsed by Which?

The Mint 2 Mint Group Limited - Samsung Service Centre

2.6

12 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We have been a Samsung Premier Service Centre for many years. Our engineers have been trained by Samsung and have many years experience, as to our admin support team.

We look after Samsung appliances and televisions with 'in-home' service across much of London and Essex as well as supporting appliances in Brighton and East Sussex.

What we do

  • TV services

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • More Services

    • audio visual equipment
    • microwaves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

2.6
12 reviews
Customer Service
2.7
Quality
2.6
Value
2.5
Sort by
The engineer Steve did a fantastic job and went extra mile!!
Customer Service
Quality
Value
The engineer Steve did a fantastic job and went extra mile!! He helped and made sure it was correct by making it even and tightening a strap so it didnt leak. Customer service like this is hard to find, thanks so much Steve for the work! 5 Stars would give 6 if I could.
Customer in Greater London Posted on 08/11/2023 , work completed 07/11/2023
Faulty Samsung washing machine
Customer Service
Quality
Value
I would like to leave a review regarding Steve, the technician who attended my property on 21st August. I had tried everything myself to fix my Samsung washing machine. Steve called ahead of time to advise that he was on his way. He was polite and professional; wiping his feet before entering my property! He was extremely amiable and knowledgeable and knew what the fault was straightaway. He also answered all of my queries and ge gave me some useful tips on how to use the machine going forward including a sure fire way to get rid of the water from the washing machine filter without much mess! If you have an issue with an appliance, I hope you get Steve! Lovely guy. Please note this review is attributed to Steve and not Mint as a company. When I contacted Mint afterwards to ask where I was able to provide feedback, I was just told to look on Google. Not very helpful.
Customer in Greater London Posted on 29/08/2023 , work completed 21/08/2023
Avoid at all costs
Customer Service
Quality
Value
I have had the unfortunate experience of having to have group fx try to fix my washing machine, I first reported the issue to Samsung in January as my machine was making a metal banging noise. Group fx came in January and told me the washing machine was ok and invoiced samsung for replacing the drum assy which never happened. I complained to Group Fx upon been informed of this by samsung in March when i reported the same issue. Group Fx agreed to return in April and came back replacing the drum assy, problem solved you would hope. No the machine was now louder than before they came and now leaks water, which it never had until they serviced it Here we go again called group fx for them to came back and fix the problem. They came back in May serviced the machine again it still leaked and was so just making the most awful noise when used. Luckily for me they refused to come back for a 5th time. I had to contact Samsung again and go through their alternative resolution process. Hats off to Samsung upgraded me to a newer a better machine
Customer in Essex Posted on 01/06/2023 , work completed 04/05/2023
Save yourself the time, frustration, and potential damage to your Samsung products by seeking alternative repair options.
I recently had the unfortunate experience of dealing with Group FX, Samsung's preferred repair specialist, and I must say it was an absolute nightmare. This company's complete lack of customer service and unprofessionalism left me incredibly frustrated and disappointed. To begin with, the staff members who answered my calls were anything but professional. They seemed ill-informed and incompetent, providing me with incorrect information and failing to address my concerns effectively. It was clear that they were not adequately trained to handle customer inquiries or resolve issues. The most infuriating part of my interaction with Group FX was their blatant dishonesty and disregard for my time. On not just one, but multiple occasions, they canceled my appointments without any prior notice. This left me waiting for a technician who never showed up, wasting my valuable time. To make matters worse, they had the audacity to call me around 5pm, long after the scheduled appointment time, to reschedule. This level of disregard for punctuality is completely unacceptable. I cannot stress enough how disappointed I am with Group FX's performance in repairing my Samsung products. Their lack of professionalism, frequent cancellations, and constant rescheduling demonstrated a complete lack of respect for their customers. In conclusion, I strongly advise against using Group FX for any repair needs.
Customer in Greater London Posted on 28/05/2023 (Reviewer did not use service)
Avoid at all cost
Customer Service
Quality
Value
Worst service ever received, I waited over 8 weeks for my washing machine to be fixed. Paid out over £220, parts were fitted and still didn’t work, engineers made excuses for why it didn’t work ordered more parts, which were delayed, Group FX kept rebooking visits, they had the worst customer service, little to no communication and wouldn’t let me speak to anyone senior, they didn’t respond to emails, or have a complaints procedure. An absolute joke of a service. This service needs to be shut down.
Customer in Greater London Posted on 31/05/2022 , work completed 30/05/2022
A Tradesman at Last.
Customer Service
Quality
Value
Kevin visited us today for a second call out on our Samsung Washer. He was not only bang on time he had the fault diagnosed within fifteen minutes of being onsite. The faulty components were changed and he was ready to go within the hour with no mess. Today we were lucky to have a genuine tradesman visit us who knew totally what he was doing. This is not necessarily a review for Group FX Limited but for the guy who fixed the machine, Kevin Well done mate.
Paul in Greater London Posted on 03/03/2022 , work completed 03/03/2022
Absolute cowboys
Customer Service
Quality
Value
I am in a dispute with GroupFx as they told me my fridge was not under warranty even though it is. Being the week before Xmas, I had no option but to pay for the repair (£145) now that I found my warranty form, and Samsung has confirmed it is valid, GroupFx is not even bothering to answer the phone or even reply to emails. Samsung needs to stop using them as they are ruining their brand
Customer in Greater London Posted on 05/02/2022 , work completed 24/12/2021
Avoid
Customer Service
Quality
Value
Samsung 75" TV reported to Samsung audio issue repair under warranty. Left my TV covered in smears and finger prints. Took paint off my walls. Left the mounting bracket bolt off and one connect cable floating. LEFT TV in worse state than when they arrived still same issue. Called head office to speak to someone in management and was promised a call same day, no call received. Called up 3 times and was promised call backs none arrived.
Customer in Greater London Posted on 24/01/2022 , work completed 23/12/2021
Rubbish work waste of time
Customer Service
Quality
Value
Waste of time, visited address 4 times did everything wrong, their staff damaged the TV. They failed to notify Samsung who in turn will not replace my TV which is less than 9 months old. because FX failed to notify them. I have a TV that does not work and Samsung will not replace it thanks to FX not doing their jobs. Attempted to phone them was a complete waste of time. Sent 4 e-mails they did not even reply. Terrible service
Dale in Greater London Posted on 08/10/2021 , work completed 08/10/2021
Excellent Service
Customer Service
Quality
Value
The first time we called Samsung customer service there was no engineer visit sorted out which was a negative on Samsung CS not Group FX. The second call produced an engineers visit within 24 hours of the cal. Kevin worked proficiently, finding the issue and resolving swiftly. I now have a excellent washing machine that is fit for purpose. Delighted by Group FX service.
Customer in East Sussex Posted on 15/07/2021 , work completed 15/07/2021