From booking the initial appointment through to the final sign off, Hadley & Ottaway ltd were professional, supportive, friendly and respectful. This was our first time moving home so the teams' guidance on all the options and how it would work were really helpful in setting our minds at ease. When the team did the initial run through on the day, they provided guidance on how they would pack up the house so we could plan the final clean and then at the new house, did another walk through to understand where everything would go. The team provided guidance on location of items within our home for safekeeping and did not rush us to make decisions where they were not needed. All the way through the team kept spirits high, were friendly and approachable about different things and transferred all our items successfully without any damage either end. We were really grateful to Hadley & Ottaway ltd for their service and would highly recommend them.