Hadley & Ottaway Limited

Hadley & Ottaway is a removal and storage company that we would highly recommend. Arguably the best in the business... We enquired with a number of companies to move us from North Suffolk to Devon, but from the first introduction of Hadley & Ottaway by Chris, who visited us to quote, we were given an air of total professionalism, and this continued throughout the whole process. The Drivers / Furniture handlers, and of course, the Administration team in the office, so much care and attention to detail was present, and zero damage. The usual unexpected happened during the process of our sale and purchase, and Hadley & Ottaway adjusted to suit our needs at short notice, including moving us into their storage facility. With confidence, we can say this was by far the easiest and stress-free element of the move, and we were extremely grateful. 100% without hesitation, we would highly recommend this company to anyone.

From booking the initial appointment through to the final sign off, Hadley & Ottaway ltd were professional, supportive, friendly and respectful. This was our first time moving home so the teams' guidance on all the options and how it would work were really helpful in setting our minds at ease. When the team did the initial run through on the day, they provided guidance on how they would pack up the house so we could plan the final clean and then at the new house, did another walk through to understand where everything would go. The team provided guidance on location of items within our home for safekeeping and did not rush us to make decisions where they were not needed. All the way through the team kept spirits high, were friendly and approachable about different things and transferred all our items successfully without any damage either end. We were really grateful to Hadley & Ottaway ltd for their service and would highly recommend them.

Our three-day move from Norfolk to Warwickshire went without a hitch. From packing on day one to unloading on day three, the crew was efficient, polite, friendly, and treated our belongings as if they were their own. A very professional company which I can highly recommend.

I used this company to move. They were excellent from start to finish, I couldn't rate them highly enough. They moved all the furniture beautifully, were really polite and understanding. We moved from quite a large house and they were first class. Would strongly recommend them and couldn't fault them in any way. Thank you.

From initial contact, professional. Came to my home and assessed what would be required, followed by a quote. My move was quite complex as involved a long haul including a lengthy ferry journey. Crew that arrived to pack the removal truck, even with the early hour, were cheerful. Whole house was loaded within three hours. The next time I saw them was at Oban Ferry terminal, the following day. The following morning they arrived at my new house and delivered all my belongings. At all times they were courteous and well presented. Would recommend this company to anyone moving home.

The team of Jordan, Lee, Stephen and Logan accomplished our house move with complete professionalism and efficiency. From the start, Hadley & Ottaway offered a caring and considerate approach to the task in hand, they were polite and considerate explaining all the details we needed to know for the move and specific advice on packing. I was particularly impressed with their knowledge and care moving my baby grand piano, and this evident experience was one of the key reasons we chose them for our move. Many thanks to the team.

I cannot recommend Hadley & Ottaway enough if you are thinking of moving! Everyone was extremely professional, from arranging to come and assess the furniture I had before giving me a quote to the administrative team to the incredible movers who actually did our move. It was a freezing cold day, but from the moment they arrived, Bob and Chris, were friendly and showed their consideration for our belongings like it was their own. They happily answered any questions I had, as well as disassembled and re-assembled several of our furniture perfectly, which I was very impressed by! They also double checked with us where we wanted the furniture positioned in the new property and whether we wanted them to make any changes before they left. Amazing professionals all around!

From the first visit to give a quotation through to the last box taken into our new home we can only give the highest praise to all involved. These are true professionals who take immense pride in the job they do. Every person we dealt with was polite, professional, respectful and friendly and we are indebted to them for making an otherwise stressful life event so easy. The packing and dismantling/re-assembling service was faultless and so very helpful. Cannot thank them enough and totally recommend them to anyone moving to a new home.

Moving 2 days before Christmas is not ideal but the whole process was made so much easier because of the excellent service we received from every member of our removals team. Friendly, respectful, helpful and very efficient service. Thank you so much to you all. We will recommend you to everyone we know when they are moving.

Hadley & Ottaway carried out two removals for us from the same property. The first was on July 15th followed by 28th November 2024. On both occasions, they arrived on time & took care to protect our carpets & flooring before starting any removals. Throughout both collections & drops the staff were very helpful & were happy to assist with every request we made even when we arrived at our destination & changed our minds on more than one occasion as to where things should go. Before they left again on both occasions, they cleared all the packaging we had unloaded & made sure that nothing else needed shifting whilst they were with us. The entire process from booking the original site visit for a quotation through to all the interaction we had with their office & removal team was simply brilliant. I would recommend them to anyone wanting a stress free company to work with.