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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
Member of the British Association of Removers
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
343 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent Service from Hadley & Ottaway
Customer Service
Quality
Value
Hadley & Ottaway carried out two removals for us from the same property. The first was on July 15th followed by 28th November 2024. On both occasions, they arrived on time & took care to protect our carpets & flooring before starting any removals. Throughout both collections & drops the staff were very helpful & were happy to assist with every request we made even when we arrived at our destination & changed our minds on more than one occasion as to where things should go. Before they left again on both occasions, they cleared all the packaging we had unloaded & made sure that nothing else needed shifting whilst they were with us. The entire process from booking the original site visit for a quotation through to all the interaction we had with their office & removal team was simply brilliant. I would recommend them to anyone wanting a stress free company to work with.
Customer in Norfolk
, work completed
Recommended
Great service from quote to completion
Customer Service
Quality
Value
The team helped us with our move and were professional from start to finish. The guys on the day of the move were experienced and over came some difficult situations to get the job done.
Customer in Norfolk
, work completed
Recommended
Great service
Customer Service
Quality
Value
The team did not excellent job moving us within our village in south Cambridgeshire. Everything was handled with care and efficiency making the move worry-free. The moving team were professional, friendly and always helpful, providing excellent customer service whilst doing so with good humour. Highly recommended!
Customer in Cambridgeshire
, work completed
Recommended
Smooth move
Customer Service
Quality
Value
This company is great. From the outset with Chris providing the costs and the planning, to the girls in the office and Graham and the team doing the packing and moving, everything went like clockwork. Nothing broken, nothing missing, heavy oak furniture managed with seeming ease. Everyone was so helpful and polite and the costs were very fair. I would recommend allowing the company to pack your things. Hadley and Ottaway made a stressful time less stressful and I cannot recommend them highly enough.
Customer in Suffolk
, work completed
Recommended
Fantastic Service in Every Way
Customer Service
Quality
Value
From the very first telephone contact we were impressed with the professionalism, friendliness, helpfulness and flexibility of both the office staff and the removal staff. The quotes were very easy to understand, unlike another company we had contacted. The price was excellent for a long distance move over three days. The two staff who moved us were so sincere, friendly and considerate. They were on time each day and packed and unloaded our possessions with care. Follow up communication with the office staff has also been excellent. I would not hesitate to recommend this company.
Customer in Bath and North East Somerset
, work completed
Recommended
A five day move .
Customer Service
Quality
Value
From the start, this company demonstrated skill, professionalism and understanding. The packing, loading and the move in over two days went smoothly. The team were well led and worked with us to leave a house that was our home for 18 years into a different new property that will be our home for many years.
Customer in Norfolk
, work completed
Recommended
Long distance move
Customer Service
Quality
Value
Move from the North of England to East Anglia was made very simple by the team. From the initial video call from Darren and the invoicing and emails from Kerrie and Anna everything was nice and easy and they were very understanding at all times. Jay and Steve who moved us over 3 days were friendly, helpful and very hard working and totally respectful of our property. A quality removal company who we trusted entirely, and the move was carried out exactly as arranged and on time. If we move again we will definitely by using Hadley & Ottaway again.
Customer in Cumberland
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We moved recently with Hadley & Ottaway and I cannot recommend them highly enough. They kept us informed of timings, the team on all four days were polite, professional , caring and respectful of our belongings and both our old and new property. They are not, as they admit, the cheapest removal company but neither are they the most expensive. You get what you pay for and we were thoroughly pleased and reassured with our choice. They even called to arrange collection of boxes and packing paper a few weeks later without us having to chase as w’eve done with other companies. I wouldn’t hesitate to use them again.
Customer in Suffolk
, work completed
Recommended
Professional Efficient Company and Team
Customer Service
Quality
Value
The company moved all of our home effects including our hot tub. The customer service from our initial contact through to the end of the move was friendly helpful and efficient. We had other quotes but the quote received from Hadley and Ottaway stood out as best value for money. The team arrived early and assessed the move immediately; they were very professional and courteous; nothing was too much trouble and they worked very hard to complete the loading of effects the same day allowing us to get an early start for our long journey. They even collected our Hot Tub from storage on the way. The delivery of all effects was concluded in a few hours with no damage to any items; they even sited the Hot Tub exactly where we wanted it. I highly recommend this company and would definitely use them if we move again.
Customer in Norfolk
, work completed
Recommended
A Good Job Well Done
Customer Service
Quality
Value
Hadley & Ottway recently moved my furniture and effects out of storage with them into my new home. I was given a clear idea of the cost of the job beforehand. My preferences as to the date and timing of the move were discussed in advance with their office staff, who dealt promptly with one or two queries of mine. Their crew arrived within the time frame supplied. The furniture and effects, which were in good condition, were carefully moved into my property. The firm's principle of asking people to return to them untorn paper wrapping on collection of their crates is, in my view, commendable.
Customer in Suffolk
, work completed
Recommended