/
Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
Member of the British Association of Removers
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
338 reviews
Recommended
Recommended
by 99% of customers
Sort by
A five day move .
Customer Service
Quality
Value
From the start, this company demonstrated skill, professionalism and understanding. The packing, loading and the move in over two days went smoothly. The team were well led and worked with us to leave a house that was our home for 18 years into a different new property that will be our home for many years.
Customer in Norfolk
, work completed
Recommended
Long distance move
Customer Service
Quality
Value
Move from the North of England to East Anglia was made very simple by the team. From the initial video call from Darren and the invoicing and emails from Kerrie and Anna everything was nice and easy and they were very understanding at all times. Jay and Steve who moved us over 3 days were friendly, helpful and very hard working and totally respectful of our property. A quality removal company who we trusted entirely, and the move was carried out exactly as arranged and on time. If we move again we will definitely by using Hadley & Ottaway again.
Customer in Cumberland
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We moved recently with Hadley & Ottaway and I cannot recommend them highly enough. They kept us informed of timings, the team on all four days were polite, professional , caring and respectful of our belongings and both our old and new property. They are not, as they admit, the cheapest removal company but neither are they the most expensive. You get what you pay for and we were thoroughly pleased and reassured with our choice. They even called to arrange collection of boxes and packing paper a few weeks later without us having to chase as w’eve done with other companies. I wouldn’t hesitate to use them again.
Customer in Suffolk
, work completed
Recommended
Professional Efficient Company and Team
Customer Service
Quality
Value
The company moved all of our home effects including our hot tub. The customer service from our initial contact through to the end of the move was friendly helpful and efficient. We had other quotes but the quote received from Hadley and Ottaway stood out as best value for money. The team arrived early and assessed the move immediately; they were very professional and courteous; nothing was too much trouble and they worked very hard to complete the loading of effects the same day allowing us to get an early start for our long journey. They even collected our Hot Tub from storage on the way. The delivery of all effects was concluded in a few hours with no damage to any items; they even sited the Hot Tub exactly where we wanted it. I highly recommend this company and would definitely use them if we move again.
Customer in Norfolk
, work completed
Recommended
A Good Job Well Done
Customer Service
Quality
Value
Hadley & Ottway recently moved my furniture and effects out of storage with them into my new home. I was given a clear idea of the cost of the job beforehand. My preferences as to the date and timing of the move were discussed in advance with their office staff, who dealt promptly with one or two queries of mine. Their crew arrived within the time frame supplied. The furniture and effects, which were in good condition, were carefully moved into my property. The firm's principle of asking people to return to them untorn paper wrapping on collection of their crates is, in my view, commendable.
Customer in Suffolk
, work completed
Recommended
Move from Norfolk to Devon
Customer Service
Quality
Value
The crew were polite and efficient and took great care wrapping fragile items and crating paintings. Unloading was completed in a day and they then delivered our upright piano to our daughter who lives 5 miles away from our new home. Everything was done according to the quotation and it made our move - the first since July 1978! - as stress-free as possible. Thanks.
Customer in Devon
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Hadley and Ottaway provided a very reasonable quote, and kept it when our house sale was delayed which they did not need to do. They were patient and flexible when we had trouble getting completion dates. All our furniture arrived intact. They also arranged to collect the boxes and packing paper to reuse which has positive environmental effects. The staff were cheery and friendly and made a stressful day non stressful
Customer in Cambridgeshire
, work completed
Recommended
Perfect
Customer Service
Quality
Value
We cannot recommend Hadley & Ottaway enough. We recently moved house and relocated, with half our possessions being moved and half going into storage (also provided by the company). Mark and Sean arrived exactly on time (both days as it was a two day job) and worked tirelessly, efficiently & carefully, and were friendly and professional throughout. During what was a very stressful time they helped to put our minds at rest, and made the move far more enjoyable than expected. We will certainly be using Hadley & Ottoway for future moves, and would recommend them to anyone considering the same. Perfect, cannot fault them at all.
Customer in Norfolk
, work completed
Recommended
Exceptional Service
Customer Service
Quality
Value
Hadley and Ottaway was the removals company I used for my recent house move. From the initial meeting regarding a quotation to the final collection of the boxes I'd used, the service provided by this company was exceptional. Not only was everyone I encountered, both face to face and on the phones, efficient and helpful but they were also very patient and just plain nice when I consulted them about any concerns or worries I had before and during moving day. I have nothing but praise for the guys who did the move itself. They inspired confidence with their calm and can-do approach, they were completely professional and we even managed to have a laugh which is just what you need on a stressful and emotional day. It is rare these days to find a company that offers such a quality service. I have no hesitation in recommending them.
Customer in Norfolk
, work completed
Recommended
Excellent Team Work
Customer Service
Quality
Value
From the minute we met Chris, the surveyor, we were confident that this removal company was a professional business. Communication was good throughout and the removal team, Mark and Bob were friendly and helpful. We felt we were being looked after. I would strongly recommend Hadley & Ottaway Ltd as a great and rare dedicated operator.
Customer in Cornwall
, work completed
Recommended