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Trusted Traders

Hadley & Ottaway Limited

Logo on white
Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb hadley   ottaway logo

4.9

236 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

Reviews summary

4.9
236 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Worst removal we’ve had.
Customer Service
Quality
Value
Chose Hadley & Ottoway due to reviews although most expensive. We opted for packing service. Prior to move we packed many items. Removal day 2 men arrived (very polite). We packed wardrobes contents and bookcase as it was too much for 2 men to cope with, they asked if they could shower at end of packing as exhausted. They were due to unload 7/8am. Received a call the van had broken down, they’d arrive 12 o’clock. Received another call van had to go to depot. Spoke to Caroline who was genuinely apologetic. I was very upset our seller had left some furniture behind and she said that when the men arrived they would take it, which was very kind and why I’m giving 4 stars for customer service the rest of the move was a disaster. The last item was a 3 door robe the men said they were unable to get up the stairs so took it away. It splits into 3, we had restricted headroom at address previous to our last property, removal men managed to get it upstairs, there’s more room here so I don’t understand why. Unloading finished at 8.40pm. We found several items damaged dining table marked, a white unit with black marks. All wall art put in one box only one item wrapped, large canvas had red pen mark. Dented display cabinet. Although we have phoned it’s now over 6 weeks since removal we still have boxes! We haven’t bothered trying to claim for damage, put the whole thing down to a terrible experience!
Mike12316/09/2018
Highly recommended
Customer Service
Quality
Value
Helped us move from Norfolk to Wales! Flawless move. A calm, relaxed crew made the moving experience so much easier. Would not use any other company. Good value for money!
James, Dyfed07/08/2018
Prompt, professional, pleasant
Customer Service
Quality
Value
Initial visit was informative and given a prompt quote. Packing done quickly, efficiently, and crew very pleasant to deal with, move all to plan.
Glynis, Norfolk06/08/2018
Made our lives so much easier!
Customer Service
Quality
Value
Hadley & Ottaway were great throughout the process of moving. We had, like many people I suspect, ups and down during conveyancing and the potential completion date changed a couple of times. At all times staff were helpful and friendly and we felt we had made the right choice. We have several people come to quote (standard three bed house to a four bed down the road) but chose Hadley & Ottaway because they were professional and confident but you could also trust that they would get on with it! The quote was in the middle of the pack but the estimator seemed on the ball and when it came to packing up we had the right number of boxes so he definitely knew what he was on about. We also had personal recommendations. We used movers for the first time in nine moves and I can't ever imagine doing it ourselves now. The guys that arrived on the day were friendly and efficient, taking care of both houses and ensuring everything went smoothly. There was a delay while all the solicitors had lunch, but they still got everything off the van in time when the keys arrived. Now if only H&O could take the conveyancing process in hand, that part could have also have been much quicker.....!!
HeritageLady1328/07/2018
Excellent Service
Customer Service
Quality
Value
Hadley & Ottaway moved me locally within Norfolk. They arrived on time in 2 clean, well maintained and tidy vans, were professional throughout and very efficient. They had a very long wait for keys but were still cheerful and efficient when I finally arrived at my new property. Everything was handled with great care from the initial estimate visit to the final box. I would not hesitate to recommend.
Elleryfell27/07/2018
Excellent service
Customer Service
Quality
Value
Hadley & Ottaway Ltd, were very efficient from the first time to evaluate my moving requirements and services offered. I packed my home myself. The day of move the operatives arrived on time and moved my items into their van with no fuss. They then arrived at the new property and unloaded my property again in a professional way.
Jane, Norfolk27/07/2018
Excellent
Customer Service
Quality
Value
Attention to detail in assessing needs, moving my things to storage, delivering goods from storage to new address. Superb customer focus. Excellent value for money. High quality all round. Thank you.
Susan, Devon25/07/2018
A most professional firm
Customer Service
Quality
Value
Hadley & Ottaway moved us from Norfolk to Bedford in a well planned and skilfully organised operation lasting over three days. The efficient, hard working, courteous and cheerful team took great care with our furniture and valuable possessions to ensure that everything was fully protected against knocks and scrapes. The service provided was not cheap but the cost properly reflected the high standards of care and attention displayed by the team throughout the move. I have no hesitation in highly recommending Hadley and Ottaway as a first class and reliable removals firm
Tony T20/07/2018
Cheerful, prompt & competent
Customer Service
Quality
Value
Everything worked as expected. They were cheerful and worked hard & well. Very satisfactory.
Lynn, Norfolk18/07/2018
Prompt & professional
Customer Service
Quality
Value
Hadley & Ottaway team, Luke & Ralph were engaged to move our home & unload the same day in the same town. They were cheerful & professional at all times & worked very hard. The work was done on time and nothing was scratched or broken. Excellent in all areas. The office staff & transport manager were all very helpful & marvellous people to deal with. This firm is absolutely the best.
Edward David, Suffolk18/07/2018