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Trusted Traders

Hadley & Ottaway Limited

Profile thumb hadley ottaway logo

4.9

281 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals

  • More Services

    • european removals office relocations piano specialist

My work

Customer reviews

4.9
281 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
1st day back after lockdown relaxed, they saved our sanity!
Customer Service
Quality
Value
Thank you to firstly Caroline for her care and attention and then to two great guys Steve & Jamie for doing our house removal from Norfolk to County Durham. They were terrific. Very quick and organised. Always polite and helpful. Very patient with our problem refectory table! And after the stress, we had previously been put through they took the strain away, and we were very pleased they were able to do our removal. Very efficient and a lovely pair of guys. If you need a reliable company use them! Thank you so much.
Customer in County Durham Posted on 17/06/2020 , work completed 20/05/2020
Recommended
Everything they did was perfect
Customer Service
Quality
Value
Can be trusted. If anybody is going to move house, this company did everything they said they were going to do and they did it well.
Customer, Suffolk Posted on 21/02/2020 , work completed 21/02/2020
Recommended
Efficient and friendly
Customer Service
Quality
Value
This company was excellent from start to finish. The assessment was honest and their communication good. The removals team were very good and very efficient and helpful. The company provided excellent value for money and I would use them again.
Customer in Suffolk Posted on 18/02/2020 , work completed 30/01/2020
Recommended
The trader replied (on 20/02/2020)
Thank you so much for taking the time to put your review on our Which page. I am so pleased to hear that our crew were as efficient as we always hope they are.
H&O making moving house less stressful
Customer Service
Quality
Value
We’ve used H&O before and would use them again, the moving crew were superb We price checked and the best movers were also the best price Happy to recommend
Customer in Norfolk Posted on 22/01/2020 , work completed 07/01/2020
Recommended
The trader replied (on 24/01/2020)
I am so pleased to hear that your removal went well and thank you for your kind comments.
Excellent work
All the staff were very helpful polite and professional on our move from Norfolk to Yorkshire. Everything went as promised, all the floors were protected. On unpacking, nothing had been damaged. Well done all of you. As an added bonus they drove my car all the way to Yorkshire all included in the price... Thank you Hadley & Ottoway, I would recommend you without hesitation.
Customer Posted on 03/12/2019 (Reviewer did not use service)
Recommended
The trader replied (on 22/01/2020)
Thank you so much for taking the time to put your review on Which.
House removals
Customer Service
Quality
Value
The company provided an excellent service for our move from Essex to Norfolk. The staff were helpful and polite.
Customer in Norfolk Posted on 30/11/2019 , work completed 31/10/2019
Recommended
The trader replied (on 22/01/2020)
I am so pleased to hear that you were happy with our service.
Removal
Customer Service
Quality
Value
Hadley & Otterway staff arrived on time and were very helpful and polite on what is a stressful day. Nothing was to much trouble for the team assigned to our removal and all went really well with no breakages. Would recommend this company to anybody looking for a good reliable service.
Customer in Norfolk Posted on 24/11/2019 , work completed 22/10/2019
Recommended
The trader replied (on 22/01/2020)
Thank you for your kind remarks and posting your thoughts on Which.
Excellent service.
Customer Service
Quality
Value
They provided an excellent service throughout from accurately assessing the number of vehicles required both in terms of our property and logistics of pick-up and delivery along narrow lanes. Helpful staff resolving all queries promptly. High quality packing. Pick and delivery occurred exactly as planned.
Customer in Cornwall Posted on 20/11/2019 , work completed 24/10/2019
Recommended
The trader replied (on 22/01/2020)
Thank you for your review. I hope you are all settled in now.
Fifth time user.
Customer Service
Quality
Value
Why would I go anywhere else if we were not more than pleased with their service. On time, well prepared, neat, clean, and courteous and polite staff. TVs, mirrors and pictures wrapped and packed carefully. Wardrobe boxes supplied for all hanging clothes. Front door protected as we're all carpets and floors. We have one more move planned so guess who we will go to.
Customer in Cambridgeshire Posted on 16/11/2019 , work completed 28/10/2019
Recommended
The trader replied (on 22/01/2020)
It is so nice to have a Client who has used our Company on numerous occasions and are always pleased. Thank you and I look forward to hearing from you for move number 6.
The Old Coach House
Customer Service
Quality
Value
Polite courtoeus service, very professional. they arrived on time and provided the equipment promised and left things clean and tidy at the end of the job
John, Norfolk Posted on 15/11/2019 , work completed 15/11/2019
Recommended

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Have a question?

0117 456 6032
Mon–Fri: 9:00–17:00
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Have a question?

0117 456 6032
Mon–Fri: 9:00–17:00
Standard network rate.