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Trusted Traders

Hadley & Ottaway Limited

Profile thumb hadley   ottaway logo


286 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Member of the British Association of Removers



Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

286 reviews
Customer Service
Sort by
Excellent, reliable service
Customer Service
We moved from Scotland to Norwich, put our belongings in Hadley and Ottaway’s store, and then had everything uplifted into our new home about 7 weeks later. They were a great company to deal with, all the team members we met were friendly and polite, and worked really hard, especially the duo that came to us in Scotland and packed our stuff. A pleasure to have in the house. The staff who do the admin at HQ are super organised and efficient. I certainly recommend getting H&O to do the packing - don’t even think of doing it yourself! It made moving out of our home a really stress-free experience. I couldn’t believe how calm and ordered it was. Possibly you can get a cheaper removal quote from another company, but for service at a time when you really need reliability and dependability, I wouldn’t hesitate to use H&O again.
Customer in Norfolk Posted on 06/01/2021 , work completed 17/12/2020
The trader replied (on 07/01/2021)
Thank you so much for your email. I am so proud of all our staff who always try their best to provide a good service.
Excellent service
Customer Service
Hadley & Ottaway provided our moving service when we moved house. They stood out from the time we asked for a quote as professional, thorough and trustworthy. The price included provision of boxes and moving difficult items such as our hot tub. We did have cheaper quotes but as these did not include boxes or moving specialist items, the price would have been comparative but would have required using multiple suppliers. We were really impressed with the guys who moved us from packing to moving in. They made the moving process relatively easy and nothing was too much trouble. I don’t normally leave public reviews but I think their service deserves it and I have no hesitation in recommending them.
Customer in Norfolk Posted on 30/12/2020 , work completed 10/12/2020
The trader replied (on 05/01/2021)
Thank you for your review really appreciate you taking the time to post it.
Moving in Lockdown 2
Customer Service
I was really afraid that my move might not be able to go ahead. But apart from observing social distancing etc., everything seemed entirely normal. I had been moved by Hadley and Ottaway before and knew they set a very high standard. And this move was certainly excellent. They were outside my house at 7.30 am on the dot. Everything was efficiently handled and all four men were pleasant and polite and good at what they were doing. At the other end, they were equally on top of things. And the whole experience was quick and great. I should add that I had a baby grand piano amongst my belongings and that was my main reason for going with this firm as they have a lot of experience with pianos. They took the piano apart and moved it carefully without any fuss at all and set it all up again swiftly the other end. Really things could not have gone better.
Customer in Suffolk Posted on 17/12/2020 , work completed 24/11/2020
The trader replied (on 18/12/2020)
Thank you so much for taking the time to put your review on our Which page it is appreciated.
Moved us with care and consideration
Customer Service
The best move we have ever had thanks to the professionalism of the kind staff. Everything was wrapped carefully and nothing was damaged but more importantly they considered our comfort and needs at every stage. The new address was not the easiest to access but it was never mentioned as a problem and didn't seem to slow them. When we had unpacked they reacted swiftly and picked up the boxes and packing material the next day. We are not moving again but if we did we would want to employ them.
Customer in Suffolk Posted on 12/09/2020 , work completed 26/08/2020
The trader replied (on 06/10/2020)
Thank you so much for your review and kind comments
First class service
Customer Service
Their rep came to do the home assessment for a quotation. We chose them though they were not the cheapest, because the rep was informed, polite and attentive. On our moving days everything that was promised was delivered, staff were courteous and diligent.
Customer in Norfolk Posted on 27/08/2020 , work completed 28/07/2020
The trader replied (on 06/10/2020)
Thank you for your kind comments, it is so nice to hear we managed to carry out your removal to the high standard that we try to adhere to
1st day back after lockdown relaxed, they saved our sanity!
Customer Service
Thank you to firstly Caroline for her care and attention and then to two great guys Steve & Jamie for doing our house removal from Norfolk to County Durham. They were terrific. Very quick and organised. Always polite and helpful. Very patient with our problem refectory table! And after the stress, we had previously been put through they took the strain away, and we were very pleased they were able to do our removal. Very efficient and a lovely pair of guys. If you need a reliable company use them! Thank you so much.
Customer in County Durham Posted on 17/06/2020 , work completed 20/05/2020
The trader replied (on 06/10/2020)
Thank you for taking the time to post your review, it is appreciated
Everything they did was perfect
Customer Service
Can be trusted. If anybody is going to move house, this company did everything they said they were going to do and they did it well.
Customer, Suffolk Posted on 21/02/2020 , work completed 21/02/2020
Efficient and friendly
Customer Service
This company was excellent from start to finish. The assessment was honest and their communication good. The removals team were very good and very efficient and helpful. The company provided excellent value for money and I would use them again.
Customer in Suffolk Posted on 18/02/2020 , work completed 30/01/2020
The trader replied (on 20/02/2020)
Thank you so much for taking the time to put your review on our Which page. I am so pleased to hear that our crew were as efficient as we always hope they are.
H&O making moving house less stressful
Customer Service
We’ve used H&O before and would use them again, the moving crew were superb We price checked and the best movers were also the best price Happy to recommend
Customer in Norfolk Posted on 22/01/2020 , work completed 07/01/2020
The trader replied (on 24/01/2020)
I am so pleased to hear that your removal went well and thank you for your kind comments.
Excellent work
All the staff were very helpful polite and professional on our move from Norfolk to Yorkshire. Everything went as promised, all the floors were protected. On unpacking, nothing had been damaged. Well done all of you. As an added bonus they drove my car all the way to Yorkshire all included in the price... Thank you Hadley & Ottoway, I would recommend you without hesitation.
Customer Posted on 03/12/2019 (Reviewer did not use service)
The trader replied (on 22/01/2020)
Thank you so much for taking the time to put your review on Which.