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Endorsed by

Which

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Trusted Traders

Hadley & Ottaway Limited

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb hadley   ottaway logo

4.9

279 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

4.9
279 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Efficient and friendly
Customer Service
Quality
Value
This company was excellent from start to finish. The assessment was honest and their communication good. The removals team were very good and very efficient and helpful. The company provided excellent value for money and I would use them again.
Customer in Suffolk18/02/2020
The trader replied (on 20/02/2020)
Thank you so much for taking the time to put your review on our Which page. I am so pleased to hear that our crew were as efficient as we always hope they are.
H&O making moving house less stressful
Customer Service
Quality
Value
We’ve used H&O before and would use them again, the moving crew were superb We price checked and the best movers were also the best price Happy to recommend
Customer in Norfolk22/01/2020
The trader replied (on 24/01/2020)
I am so pleased to hear that your removal went well and thank you for your kind comments.
Excellent work
All the staff were very helpful polite and professional on our move from Norfolk to Yorkshire. Everything went as promised, all the floors were protected. On unpacking, nothing had been damaged. Well done all of you. As an added bonus they drove my car all the way to Yorkshire all included in the price... Thank you Hadley & Ottoway, I would recommend you without hesitation.
Customer03/12/2019 (Reviewer did not use service)
The trader replied (on 22/01/2020)
Thank you so much for taking the time to put your review on Which.
House removals
Customer Service
Quality
Value
The company provided an excellent service for our move from Essex to Norfolk. The staff were helpful and polite.
Customer in Norfolk30/11/2019
The trader replied (on 22/01/2020)
I am so pleased to hear that you were happy with our service.
Removal
Customer Service
Quality
Value
Hadley & Otterway staff arrived on time and were very helpful and polite on what is a stressful day. Nothing was to much trouble for the team assigned to our removal and all went really well with no breakages. Would recommend this company to anybody looking for a good reliable service.
Customer in Norfolk24/11/2019
The trader replied (on 22/01/2020)
Thank you for your kind remarks and posting your thoughts on Which.
Excellent service.
Customer Service
Quality
Value
They provided an excellent service throughout from accurately assessing the number of vehicles required both in terms of our property and logistics of pick-up and delivery along narrow lanes. Helpful staff resolving all queries promptly. High quality packing. Pick and delivery occurred exactly as planned.
Customer in Cornwall20/11/2019
The trader replied (on 22/01/2020)
Thank you for your review. I hope you are all settled in now.
Fifth time user.
Customer Service
Quality
Value
Why would I go anywhere else if we were not more than pleased with their service. On time, well prepared, neat, clean, and courteous and polite staff. TVs, mirrors and pictures wrapped and packed carefully. Wardrobe boxes supplied for all hanging clothes. Front door protected as we're all carpets and floors. We have one more move planned so guess who we will go to.
Customer in Cambridgeshire16/11/2019
The trader replied (on 22/01/2020)
It is so nice to have a Client who has used our Company on numerous occasions and are always pleased. Thank you and I look forward to hearing from you for move number 6.
The Old Coach House
Customer Service
Quality
Value
Polite courtoeus service, very professional. they arrived on time and provided the equipment promised and left things clean and tidy at the end of the job
John, Norfolk15/11/2019
Highly recommend
Customer Service
Quality
Value
Prompt arrival, effiecent working. Very courteous polite and helpful and took great care to make sure all items they packed in the house were looked after. Noting broken in transit Very pleased with them, second time I've used.
Which? Trusted Traders Consumer21/10/2019
The trader replied (on 22/01/2020)
Thank you for taking the time to put your review on Which, we so appreciate it.
Excellent service, polite and helpful.
Customer Service
Quality
Value
Excellent removal company, couldn't fault them. They had three floors to contend with, with a huge amount of stuff on the floor. The move was over three days was very organised, minimal stress, guys worked very hard and just got on with it. Would highly recommend to anyone looking for a good reliable removal service.
Jo Blackman23/09/2019
The trader replied (on 16/10/2019)
Thank you for taking the time to do a review. Really pleased you were happy with our crew.