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Trusted Traders

Hadley & Ottaway Ltd

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb hadley   ottaway logo

4.9

205 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

Reviews summary

4.9
205 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Great job, fast, efficient and nothing was too much trouble
Customer Service
Quality
Value
Arrived on time and made sure the carpets and front door were well protected. Were fast and efficient in moving all of our furniture into the lorry and were always happy to help or be patient as we were packing the final boxes. In our new home again they were fantastic, making sure everything was in the required rooms and not leaving until everything was put back together and we were happy. I would not hesitate in using Hadley & Ottaway again and would definitely recommend them to others. I was very grateful for the recommendation we had from a friend to use them in the first place!!
Sara D10/03/2018
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, Suffolk09/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk05/03/2018
Excellent, very professional.
Customer Service
Quality
Value
Hadley & Ottaway - very professional organisation, both before, during & after move. On the 2 day move the men were helpful & efficient, cheerful & careful - couldn't ask for more.
Judith, South Yorkshire05/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk05/03/2018
Great job, adverse weather
Customer Service
Quality
Value
They arrived at their stated time to load up and did so quickly & efficiently. Despite the blizzard, they arrived the next day and off loaded our furniture & boxes in good time. A cheerful, professional crew.
Simon, Norfolk27/02/2018
Excellent
Customer Service
Quality
Value
Very efficient and professional. They made (what could have been) an awful day, run smoothly. Move couldn't have gone better because of their excellent team work. They really knew what they were doing.
Amanda, Norfolk26/02/2018
Excellent Job
Customer Service
Quality
Value
Both drivers put in a 12 hour day in order to complete the move, and still 150 miles from Norfolk their home.
Ivor, Hampshire21/02/2018
Punctual, Polite & Professional
Customer Service
Quality
Value
Mark & Ryan were pleasant and professional in all aspects of our house move. Would certainly recommend and use again. The whole move went very smoothly and communication was excellent.
Suzanne, Norfolk21/02/2018
Excellent Service
Customer Service
Quality
Value
Business-like arrangements made and everything happened as agreed. All staff were considerate to my advanced years and state of mind.
Which? Trusted Traders Consumer15/02/2018