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Trusted Traders

Hadley & Ottaway Limited

Logo on white
Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb hadley   ottaway logo

4.9

247 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

Reviews summary

4.9
247 reviews
Customer Service
5.0
Quality
4.9
Value
4.7
Sort by
Excellent service
Customer Service
Quality
Value
I was very pleased with my experience with Hadley & Ottaway. All the way through from the quote stage to completion of the job everything happened just as they said it would. Moving is a very stressful time and anything that can help reduce the stress is welcomed and they certainly did that for me. They delivered ample boxes in plenty of time for us to pack. Our home was uplifted on time and arrived at the other end unscathed and we had enough time to unpack before they arranged collection of the boxes. All the staff were very helpful right the way through too. I couldn't ask for any more.
Customer in Norfolk13/01/2019
Superb service
Customer Service
Quality
Value
We have moved several times over the years however we have never had such excellent service. The removal men were friendly, professional and very kind. The whole move was organised really well and the company made it as least stressful as possible. The men were polite and always attentive. Each item was carried in with care and placed in the correct room or place. Our move lasted for 2 days but it was made to seem relatively effortless. We are still impressed. We can totally recommend this company. They collected our boxes after the move and as usual arrived on time and were totally polite and pleasant.
Customer in Nottinghamshire11/01/2019
Prompt and Professional
Customer Service
Quality
Value
Complete packing and removal. Excellent service. Reliable, prompt and knowledgeable.
John, Norfolk23/11/2018
Excellent service
Customer Service
Quality
Value
We were delighted with the service provided at all stages of our move. The movers took care of our possessions and loaded and unloaded with care in a swift manner. Could not have asked for any more.
Customer in Norfolk16/11/2018
Delighted
Customer Service
Quality
Value
This firm is truly professional. Every detail of the move is mapped out meticulously, and everything happens just as they have planned. If you find the idea of moving all your belongings stressful, this is the firm for you. We would recommend them 110%.
Jonny Griffiths09/11/2018
Prompt and professional.
Customer Service
Quality
Value
All good no problems.
Valerie, Norfolk31/10/2018
Quick, thorough & careful
Customer Service
Quality
Value
Nothing was too much trouble. Seemed an enormous job for just 2 blokes but they made light work of it. Treated furniture and walls with upmost care. Nothing damaged. Pleasure to work with, definitely recommend.
Angela, Cambridgeshire31/10/2018
Excellent
Customer Service
Quality
Value
No hesitation in recommending.
Nigel, London26/10/2018
Great service for a reasonable price.
Customer Service
Quality
Value
From first contact to quotation visit, to carrying out the removals. Hadley & Ottaway were friendly, courteous, and knowledgeable. We needed some flexibility over how many boxes vs larger items and this was no problem. I'm sure you may be able to find cheaper but when you consider your valuables being transported, knowing they will all get there in one piece is more important!
Caron, Suffolk22/10/2018
Professional service
Customer Service
Quality
Value
From the first phone call to when the last box was delivered to our new home, the service was first class. So friendly, not pushy and nothing was too much trouble. The staff were so friendly but the way they went about the move was so very professional. Thank you.
Cecil, Lincolnshire22/10/2018