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Endorsed by Which? Trusted Traders

Hadley & Ottaway Limited

Profile thumb hadley   ottaway logo
4.9

302 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • european removals office relocations piano specialist

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
302 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Fantastic Company!
Customer Service
Quality
Value
Staff from Hadley and Ottaway were with us for 3 days, packing up some of our belongings to go into storage, packing up and then moving us with the rest. From the minute we made contact with Hadley and Ottaway for a quote, to the day they came back to collect empty boxes from our new home the service was outstanding. So professional in everything they do. The lads that were with us for the three days were knowledgeable, professional and fun. The move went so smoothly and made what could have been a stressful few days into a calm and happy experience. Our possessions were treated with respect from the valuable antiques to the cutlery! Would so very highly recommend Hadley and Ottaway.
Customer in Norfolk Posted on 11/01/2022 , work completed 22/12/2021
Great service from beginning to end
Customer Service
Quality
Value
The team at Hadley and Ottoway delivered outstanding service from beginning to end of my house move. They were in constant communication with me and the process was simple and smooth from first booking the move date, to the consultant coming to give a quotation, through to the house move day. On move out day, the team were professional, polite, friendly and communicative throughout, in fact they were joy to have with us all day! After the move I received an email to make sure the move had taken place well and all was fine. I would definitely recommend Hadley and Ottoway to anyone moving house.
Customer in Norfolk Posted on 24/11/2021 , work completed 27/10/2021
Good, efficient service
Customer Service
Quality
Value
Prior to our move on the 11th October we had an estimator arrive to assess the quantity of the move. In the lead up to the move 90 boxes duly arrived for us to pack! On the day of the move we were greeted by the two man team who worked efficiently through the packing and loading process: this included the careful packing of our china and glassware. The two man team were both courteous and professional throughout. They advised that it would be approximately two and a half hour journey to our destination. After this two and a half hour journey to our destination they still maintained their professional and courteous approach regarding the unloading of our possessions. We could not fault their diligence and hard work during the course of the move to our new home. We would happily recommend Hadley & Ottaway to anyone seeking to move house.
Customer in Norfolk Posted on 08/11/2021 , work completed 11/10/2021
Excellent, professional and kind service
Customer Service
Quality
Value
I used Hadley and Ottaway for my recent move, but I had used them before and had found them to provide an excellent, competitively priced service. Again, they were prompt, efficient, very careful and extremely polite and considerate throughout the whole move. I would thoroughly recommend them to anyone wanting a top notch removals company.
Customer in Cambridgeshire Posted on 12/10/2021 , work completed 23/09/2021
Moving made easy
Customer Service
Quality
Value
Moving house is certainly stressful but H&O provided a great service and reassurance when worrying about parking and labelling. We had the full packing service and absolutely everything got packed! The guys were great in terms of labelling - we had hundreds of books but they labelled every room and bookcase they came from. Very helpful at the other end too putting things in the right rooms. Would 100% recommend them.
Customer in Norfolk Posted on 04/10/2021 , work completed 22/09/2021
Excellent service
Customer Service
Quality
Value
From start to finish the process of moving house with Hadley & Ottaway was a good one. They worked hard with me to accommodate changing dates, a difficult and complicated move and access problems to my new house. The team in the office were excellent and I felt that the quote was fair given the level of service I received. The team of removal guys were without exception just brilliant. Calm, efficient, friendly and careful with everything they handled. I have moved over 20 times in my life and this was one of the most well ordered and efficient moves I have ever had. I would not hesitate to recommend them.
Customer in Norfolk Posted on 12/08/2021 , work completed 29/07/2021
The trader replied (on 16/08/2021)
I am so pleased that you got the service we strive to give to every client that we move. Thank you for taking the time to give us a review it really is appreciated.
Very efficient, friendly at a very stressful time
Customer Service
Quality
Value
They arrived on the day, took instructions comprehensively but were prepared to ask questions and seek clarification during the course of loading. At the other end they unpacked efficiently, locating all packages where we wanted and also went the extra mile when asked rearranging loads when asked. Nothing was too much trouble.
Andrew in Suffolk Posted on 17/07/2021 , work completed 01/07/2021
The trader replied (on 20/07/2021)
Thank you for sharing your experience on WHICH? As a company it is really appreciated.
Moving Home
Customer Service
Quality
Value
This company did everything expected of a professional removal company. The staff were hardworking, efficient and courteous . Their timekeeping was good and they kept us informed at all times about how the move was progressing. The company also followed up afterwards to make sure everything was satisfactory.
Customer in Norfolk Posted on 16/07/2021 , work completed 30/06/2021
The trader replied (on 20/07/2021)
I am so glad you had a positive move and would recommend us, thank you for taking the time to leave a review it is appreciated
Fantastic job
Customer Service
Quality
Value
Hadley & Ottaway packed us and moved us. They arrived at the agreed time on both days, and worked very efficiently. They were polite and endlessly helpful. We had no casualties or breakages in the move. Everything was carefully wrapped and sensibly packed, so it was easy to find things once we were in our new house. We’d used Hadley & Ottaway for a previous move, and would have no hesitation in recommending them. I would say we’d use them again ourselves, but we are most definitely never moving again!
Bridget in Norfolk Posted on 29/05/2021 , work completed 11/05/2021
The trader replied (on 02/06/2021)
I am so glad your experience with us was as good as your previous move. Thank you for taking the time to recommend us, it is really appreciated.
1st class removers
Customer Service
Quality
Value
The initial survey was professional and the advice was very helpful. Their moving pack was helpful to us. Once agreed on both sides with quotation, boxes and packing material came in time for us to pack. On day of moving the removal team were on time and all protection was put on doors etc, and dust sheets put down. They bubble wrapped the TV, Mirror and Leather chairs. Completed on time ready to go to new property. Unloaded in good time with no breakages. A job well done. No hurry to collect boxes when emptied. A truly professional company with great teams to carry out the work. I would recommend to anyone.
Anthony in Norfolk Posted on 04/05/2021 , work completed 16/04/2021
The trader replied (on 07/05/2021)
Thank you for taking the time to post your review we really appreciate it. I am so pleased you had a good experience and will recommend us.