Chose Hadley & Ottoway due to reviews although most expensive. We opted for packing service. Prior to move we packed many items. Removal day 2 men arrived (very polite). We packed wardrobes contents and bookcase as it was too much for 2 men to cope with, they asked if they could shower at end of packing as exhausted. They were due to unload 7/8am. Received a call the van had broken down, they’d arrive 12 o’clock. Received another call van had to go to depot. Spoke to Caroline who was genuinely apologetic. I was very upset our seller had left some furniture behind and she said that when the men arrived they would take it, which was very kind and why I’m giving 4 stars for customer service the rest of the move was a disaster. The last item was a 3 door robe the men said they were unable to get up the stairs so took it away. It splits into 3, we had restricted headroom at address previous to our last property, removal men managed to get it upstairs, there’s more room here so I don’t understand why. Unloading finished at 8.40pm. We found several items damaged dining table marked, a white unit with black marks. All wall art put in one box only one item wrapped, large canvas had red pen mark. Dented display cabinet. Although we have phoned it’s now over 6 weeks since removal we still have boxes! We haven’t bothered trying to claim for damage, put the whole thing down to a terrible experience!

Hadley & Ottaway were great throughout the process of moving. We had, like many people I suspect, ups and down during conveyancing and the potential completion date changed a couple of times. At all times staff were helpful and friendly and we felt we had made the right choice. We have several people come to quote (standard three bed house to a four bed down the road) but chose Hadley & Ottaway because they were professional and confident but you could also trust that they would get on with it! The quote was in the middle of the pack but the estimator seemed on the ball and when it came to packing up we had the right number of boxes so he definitely knew what he was on about. We also had personal recommendations. We used movers for the first time in nine moves and I can't ever imagine doing it ourselves now. The guys that arrived on the day were friendly and efficient, taking care of both houses and ensuring everything went smoothly. There was a delay while all the solicitors had lunch, but they still got everything off the van in time when the keys arrived. Now if only H&O could take the conveyancing process in hand, that part could have also have been much quicker.....!!

Hadley & Ottaway moved me locally within Norfolk. They arrived on time in 2 clean, well maintained and tidy vans, were professional throughout and very efficient. They had a very long wait for keys but were still cheerful and efficient when I finally arrived at my new property. Everything was handled with great care from the initial estimate visit to the final box. I would not hesitate to recommend.

Hadley & Ottaway moved us from Norfolk to Bedford in a well planned and skilfully organised operation lasting over three days. The efficient, hard working, courteous and cheerful team took great care with our furniture and valuable possessions to ensure that everything was fully protected against knocks and scrapes. The service provided was not cheap but the cost properly reflected the high standards of care and attention displayed by the team throughout the move. I have no hesitation in highly recommending Hadley and Ottaway as a first class and reliable removals firm