Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent service
Customer Service
Quality
Value
We were delighted with the service provided at all stages of our move. The movers took care of our possessions and loaded and unloaded with care in a swift manner. Could not have asked for any more.
Customer in Norfolk Posted on 16/11/2018 , work completed 18/10/2018
Delighted
Customer Service
Quality
Value
This firm is truly professional. Every detail of the move is mapped out meticulously, and everything happens just as they have planned. If you find the idea of moving all your belongings stressful, this is the firm for you. We would recommend them 110%.
Jonny Griffiths Posted on 09/11/2018 , work completed 09/11/2018
Prompt and professional.
Customer Service
Quality
Value
All good no problems.
Valerie, Norfolk Posted on 31/10/2018 , work completed 31/10/2018
Quick, thorough & careful
Customer Service
Quality
Value
Nothing was too much trouble. Seemed an enormous job for just 2 blokes but they made light work of it. Treated furniture and walls with upmost care. Nothing damaged. Pleasure to work with, definitely recommend.
Angela, Cambridgeshire Posted on 31/10/2018 , work completed 31/10/2018
Excellent
Customer Service
Quality
Value
No hesitation in recommending.
Nigel, London Posted on 26/10/2018 , work completed 26/10/2018
Great service for a reasonable price.
Customer Service
Quality
Value
From first contact to quotation visit, to carrying out the removals. Hadley & Ottaway were friendly, courteous, and knowledgeable. We needed some flexibility over how many boxes vs larger items and this was no problem. I'm sure you may be able to find cheaper but when you consider your valuables being transported, knowing they will all get there in one piece is more important!
Caron, Suffolk Posted on 22/10/2018 , work completed 22/10/2018
Professional service
Customer Service
Quality
Value
From the first phone call to when the last box was delivered to our new home, the service was first class. So friendly, not pushy and nothing was too much trouble. The staff were so friendly but the way they went about the move was so very professional. Thank you.
Cecil, Lincolnshire Posted on 22/10/2018 , work completed 22/10/2018
Excellent service
Customer Service
Quality
Value
Moved all possessions from house/garden to storage, including packing and full inventory. Nine weeks later moved to new home. From first contact with assessor, I felt confident that the stress of physically moving would be taken care of. Everyone I dealt with was helpful, polite, friendly but professional. All billing information was clear and I knew exactly all costs. Boxes and packaging collected and no problem about the boxes still unpacked. H & O Ltd provided an excellent service.
Alison, Norfolk Posted on 22/09/2018 , work completed 22/09/2018
Brilliant job
Customer Service
Quality
Value
We were delighted with the service given. They could not do a better job!
Pam, Norfolk Posted on 21/09/2018 , work completed 21/09/2018
Highly recommended
Customer Service
Quality
Value
Helped us move from Norfolk to Wales! Flawless move. A calm, relaxed crew made the moving experience so much easier. Would not use any other company. Good value for money!
James, Dyfed Posted on 07/08/2018 , work completed 07/08/2018