Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great service for a reasonable price.
Customer Service
Quality
Value
From first contact to quotation visit, to carrying out the removals. Hadley & Ottaway were friendly, courteous, and knowledgeable. We needed some flexibility over how many boxes vs larger items and this was no problem. I'm sure you may be able to find cheaper but when you consider your valuables being transported, knowing they will all get there in one piece is more important!
Caron, Suffolk Posted on 22/10/2018 , work completed 22/10/2018
Professional service
Customer Service
Quality
Value
From the first phone call to when the last box was delivered to our new home, the service was first class. So friendly, not pushy and nothing was too much trouble. The staff were so friendly but the way they went about the move was so very professional. Thank you.
Cecil, Lincolnshire Posted on 22/10/2018 , work completed 22/10/2018
Excellent service
Customer Service
Quality
Value
Moved all possessions from house/garden to storage, including packing and full inventory. Nine weeks later moved to new home. From first contact with assessor, I felt confident that the stress of physically moving would be taken care of. Everyone I dealt with was helpful, polite, friendly but professional. All billing information was clear and I knew exactly all costs. Boxes and packaging collected and no problem about the boxes still unpacked. H & O Ltd provided an excellent service.
Alison, Norfolk Posted on 22/09/2018 , work completed 22/09/2018
Brilliant job
Customer Service
Quality
Value
We were delighted with the service given. They could not do a better job!
Pam, Norfolk Posted on 21/09/2018 , work completed 21/09/2018
Highly recommended
Customer Service
Quality
Value
Helped us move from Norfolk to Wales! Flawless move. A calm, relaxed crew made the moving experience so much easier. Would not use any other company. Good value for money!
James, Dyfed Posted on 07/08/2018 , work completed 07/08/2018
Prompt, professional, pleasant
Customer Service
Quality
Value
Initial visit was informative and given a prompt quote. Packing done quickly, efficiently, and crew very pleasant to deal with, move all to plan.
Glynis, Norfolk Posted on 06/08/2018 , work completed 06/08/2018
Made our lives so much easier!
Customer Service
Quality
Value
Hadley & Ottaway were great throughout the process of moving. We had, like many people I suspect, ups and down during conveyancing and the potential completion date changed a couple of times. At all times staff were helpful and friendly and we felt we had made the right choice. We have several people come to quote (standard three bed house to a four bed down the road) but chose Hadley & Ottaway because they were professional and confident but you could also trust that they would get on with it! The quote was in the middle of the pack but the estimator seemed on the ball and when it came to packing up we had the right number of boxes so he definitely knew what he was on about. We also had personal recommendations. We used movers for the first time in nine moves and I can't ever imagine doing it ourselves now. The guys that arrived on the day were friendly and efficient, taking care of both houses and ensuring everything went smoothly. There was a delay while all the solicitors had lunch, but they still got everything off the van in time when the keys arrived. Now if only H&O could take the conveyancing process in hand, that part could have also have been much quicker.....!!
HeritageLady13 Posted on 28/07/2018 , work completed 28/07/2018
Excellent Service
Customer Service
Quality
Value
Hadley & Ottaway moved me locally within Norfolk. They arrived on time in 2 clean, well maintained and tidy vans, were professional throughout and very efficient. They had a very long wait for keys but were still cheerful and efficient when I finally arrived at my new property. Everything was handled with great care from the initial estimate visit to the final box. I would not hesitate to recommend.
Elleryfell Posted on 27/07/2018 , work completed 27/07/2018
Excellent service
Customer Service
Quality
Value
Hadley & Ottaway Ltd, were very efficient from the first time to evaluate my moving requirements and services offered. I packed my home myself. The day of move the operatives arrived on time and moved my items into their van with no fuss. They then arrived at the new property and unloaded my property again in a professional way.
Jane, Norfolk Posted on 27/07/2018 , work completed 27/07/2018
Excellent
Customer Service
Quality
Value
Attention to detail in assessing needs, moving my things to storage, delivering goods from storage to new address. Superb customer focus. Excellent value for money. High quality all round. Thank you.
Susan, Devon Posted on 25/07/2018 , work completed 25/07/2018