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Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
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4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended
Recommended
by 99% of customers
Sort by
Prompt and professional
Customer Service
Quality
Value
An efficient service, very responsive to our needs. Minimal number of broken items - castors on heavy woodwork equipment. Removal staff polite and caring.
Barbara, DerbyshirePosted on 11/04/2018, work completed 11/04/2018
Recommended
I Have No Hesitation In Recommending
Customer Service
Quality
Value
We found them to be very helpful the removal men were very very good. Helpful would not let us do anything. We would recommend them without any bother.
Linda, West MidlandsPosted on 03/04/2018, work completed 03/04/2018
Recommended
Excellent service.
Customer Service
Quality
Value
Prompt and professional service from start to finish. Would highly recommend Hadley & Ottaway Ltd
Chris, South YorkshirePosted on 27/03/2018, work completed 27/03/2018
Recommended
Excellent removals
Customer Service
Quality
Value
The removal, three guys turned up at 7.30am they were polite, helpful and carefully wrapped our delicate goods. Excellent job from old property to new property first class service from first phone call to last box being delivered extremely helpful throughout.
Vic, CumbriaPosted on 26/03/2018, work completed 26/03/2018
Recommended
Great job, fast, efficient and nothing was too much trouble
Customer Service
Quality
Value
Arrived on time and made sure the carpets and front door were well protected. Were fast and efficient in moving all of our furniture into the lorry and were always happy to help or be patient as we were packing the final boxes. In our new home again they were fantastic, making sure everything was in the required rooms and not leaving until everything was put back together and we were happy. I would not hesitate in using Hadley & Ottaway again and would definitely recommend them to others. I was very grateful for the recommendation we had from a friend to use them in the first place!!
Sara DPosted on 10/03/2018, work completed 10/03/2018
Recommended
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, SuffolkPosted on 09/03/2018, work completed 09/03/2018
Recommended
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, NorfolkPosted on 05/03/2018, work completed 05/03/2018
Recommended
Excellent, very professional.
Customer Service
Quality
Value
Hadley & Ottaway - very professional organisation, both before, during & after move. On the 2 day move the men were helpful & efficient, cheerful & careful - couldn't ask for more.
Judith, South YorkshirePosted on 05/03/2018, work completed 05/03/2018
Recommended
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, NorfolkPosted on 05/03/2018, work completed 05/03/2018
Recommended
Great job, adverse weather
Customer Service
Quality
Value
They arrived at their stated time to load up and did so quickly & efficiently. Despite the blizzard, they arrived the next day and off loaded our furniture & boxes in good time. A cheerful, professional crew.
Simon, NorfolkPosted on 27/02/2018, work completed 27/02/2018