Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Prompt and professional
Customer Service
Quality
Value
An efficient service, very responsive to our needs. Minimal number of broken items - castors on heavy woodwork equipment. Removal staff polite and caring.
Barbara, Derbyshire Posted on 11/04/2018 , work completed 11/04/2018
I Have No Hesitation In Recommending
Customer Service
Quality
Value
We found them to be very helpful the removal men were very very good. Helpful would not let us do anything. We would recommend them without any bother.
Linda, West Midlands Posted on 03/04/2018 , work completed 03/04/2018
Excellent service.
Customer Service
Quality
Value
Prompt and professional service from start to finish. Would highly recommend Hadley & Ottaway Ltd
Chris, South Yorkshire Posted on 27/03/2018 , work completed 27/03/2018
Excellent removals
Customer Service
Quality
Value
The removal, three guys turned up at 7.30am they were polite, helpful and carefully wrapped our delicate goods. Excellent job from old property to new property first class service from first phone call to last box being delivered extremely helpful throughout.
Vic, Cumbria Posted on 26/03/2018 , work completed 26/03/2018
Great job, fast, efficient and nothing was too much trouble
Customer Service
Quality
Value
Arrived on time and made sure the carpets and front door were well protected. Were fast and efficient in moving all of our furniture into the lorry and were always happy to help or be patient as we were packing the final boxes. In our new home again they were fantastic, making sure everything was in the required rooms and not leaving until everything was put back together and we were happy. I would not hesitate in using Hadley & Ottaway again and would definitely recommend them to others. I was very grateful for the recommendation we had from a friend to use them in the first place!!
Sara D Posted on 10/03/2018 , work completed 10/03/2018
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, Suffolk Posted on 09/03/2018 , work completed 09/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk Posted on 05/03/2018 , work completed 05/03/2018
Excellent, very professional.
Customer Service
Quality
Value
Hadley & Ottaway - very professional organisation, both before, during & after move. On the 2 day move the men were helpful & efficient, cheerful & careful - couldn't ask for more.
Judith, South Yorkshire Posted on 05/03/2018 , work completed 05/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk Posted on 05/03/2018 , work completed 05/03/2018
Great job, adverse weather
Customer Service
Quality
Value
They arrived at their stated time to load up and did so quickly & efficiently. Despite the blizzard, they arrived the next day and off loaded our furniture & boxes in good time. A cheerful, professional crew.
Simon, Norfolk Posted on 27/02/2018 , work completed 27/02/2018