Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, Suffolk Posted on 09/03/2018 , work completed 09/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk Posted on 05/03/2018 , work completed 05/03/2018
Excellent, very professional.
Customer Service
Quality
Value
Hadley & Ottaway - very professional organisation, both before, during & after move. On the 2 day move the men were helpful & efficient, cheerful & careful - couldn't ask for more.
Judith, South Yorkshire Posted on 05/03/2018 , work completed 05/03/2018
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk Posted on 05/03/2018 , work completed 05/03/2018
Great job, adverse weather
Customer Service
Quality
Value
They arrived at their stated time to load up and did so quickly & efficiently. Despite the blizzard, they arrived the next day and off loaded our furniture & boxes in good time. A cheerful, professional crew.
Simon, Norfolk Posted on 27/02/2018 , work completed 27/02/2018
Excellent
Customer Service
Quality
Value
Very efficient and professional. They made (what could have been) an awful day, run smoothly. Move couldn't have gone better because of their excellent team work. They really knew what they were doing.
Amanda, Norfolk Posted on 26/02/2018 , work completed 26/02/2018
Excellent Job
Customer Service
Quality
Value
Both drivers put in a 12 hour day in order to complete the move, and still 150 miles from Norfolk their home.
Ivor, Hampshire Posted on 21/02/2018 , work completed 21/02/2018
Punctual, Polite & Professional
Customer Service
Quality
Value
Mark & Ryan were pleasant and professional in all aspects of our house move. Would certainly recommend and use again. The whole move went very smoothly and communication was excellent.
Suzanne, Norfolk Posted on 21/02/2018 , work completed 21/02/2018
Excellent Service
Customer Service
Quality
Value
Business-like arrangements made and everything happened as agreed. All staff were considerate to my advanced years and state of mind.
Which? Trusted Traders Consumer Posted on 15/02/2018 , work completed 15/02/2018
Faultless
Customer Service
Quality
Value
Nothing too much trouble despite mud, poor weather, difficult stairs and very full garage and garden pots, benches etc.
David, Norfolk Posted on 08/02/2018 , work completed 08/02/2018