Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Moving Made Easy
Customer Service
Quality
Value
Hadley and Ottaway carried out our move from Kent to Norfolk over two days. Martin, Jordan and Ashley worked exceptionally hard in packing, loading, transporting and unloading our possessions including some very heavy items. Throughout they remained cheerful and professional to ensure our move went smoothly. I cannot recommend them highly enough!
Which? Trusted Traders Consumer Posted on 23/08/2017 , work completed 23/08/2017
Really pleased
Customer Service
Quality
Value
Calm, experienced and well organised. From the guy who specified our needs to the teams who packed and unpacked. No breakages. Excellent job.
Steve, Norfolk Posted on 21/08/2017 , work completed 21/08/2017
Helpful and Supportive
Customer Service
Quality
Value
The office staff were helpful and always constructive. They helped me organise my mother's move and my own. They provide a full range of services, including box packing and cleaning and removal of unwanted bits of furniture. They were the best removal company I have used.
Simon, Cambridgeshire Posted on 18/08/2017 , work completed 18/08/2017
Excellent
Customer Service
Quality
Value
Very good, polite workers. Clean and efficient. Would gladly recommend.
Winifred Joan, Norfolk Posted on 15/08/2017 , work completed 15/08/2017
Faultless Service
Customer Service
Quality
Value
Professional and great service from the first contact. Respectful to properties and personal items. Polite and sociable during the move. Would definitely recommend!
Charlotte, Somerset Posted on 14/08/2017 , work completed 14/08/2017
Always on time, very professional
Customer Service
Quality
Value
Not having moved house for 19 years I was dreading this but it was handled with the minimum of fuss with a group of courteous and helpful gentlemen.
Ann, Norfolk Posted on 11/08/2017 , work completed 11/08/2017
Excellent all round.
Customer Service
Quality
Value
A very difficult emotional experience was made easy and stress cut to the minimum. I thought the cost 'expensive' until done - 'No way' - worth every penny and certainly earned. The firm was recommended to me. I would not hesitate to recommend to anyone. All areas were efficient, courteous, easy to deal with - from office - to packing etc. Excellent.
Jacquelyn, Norfolk Posted on 07/08/2017 , work completed 07/08/2017
Brilliant job, very professional.
Customer Service
Quality
Value
Team very professional, prompt arrival. Very polite and obliging crew. We would highly recommend them.
Carole, Norfolk Posted on 04/08/2017 , work completed 04/08/2017
Helpful and friendly service
Customer Service
Quality
Value
Speedy, friendly and reliable service with attention to detail. No problems at all.
Claire, Suffolk Posted on 04/08/2017 , work completed 04/08/2017
Superb, Professional Team
Customer Service
Quality
Value
Very hardworking, friendly, response team on the day of move - office team equally capable and professional - no hesitation in recommending and we had a baby grand piano to be moved.
Jane, Norfolk Posted on 03/08/2017 , work completed 03/08/2017