Endorsed by Which?

Hadley & Ottaway Limited

4.9

340 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
340 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Exceptional Service
Customer Service
Quality
Value
Hadley and Ottaway was the removals company I used for my recent house move. From the initial meeting regarding a quotation to the final collection of the boxes I'd used, the service provided by this company was exceptional. Not only was everyone I encountered, both face to face and on the phones, efficient and helpful but they were also very patient and just plain nice when I consulted them about any concerns or worries I had before and during moving day. I have nothing but praise for the guys who did the move itself. They inspired confidence with their calm and can-do approach, they were completely professional and we even managed to have a laugh which is just what you need on a stressful and emotional day. It is rare these days to find a company that offers such a quality service. I have no hesitation in recommending them.
Customer in Norfolk Posted on 27/02/2024 , work completed 29/01/2024
The trader replied (on 04/03/2024)
Thank you for your lovely review, we wish you all the best in your new home.
Excellent Team Work
Customer Service
Quality
Value
From the minute we met Chris, the surveyor, we were confident that this removal company was a professional business. Communication was good throughout and the removal team, Mark and Bob were friendly and helpful. We felt we were being looked after. I would strongly recommend Hadley & Ottaway Ltd as a great and rare dedicated operator.
Customer in Cornwall Posted on 13/02/2024 , work completed 22/01/2024
The trader replied (on 26/02/2024)
Thank you for taking the time to post your lovely review, it is very much appreciated.
Stress free move
Customer Service
Quality
Value
Awesome service from Hadley and Ottaway and wouldn't hesitate to recommend them for a stress free move. Everyone was fabulous but the team who actually moved us were awesome. Nothing was too much trouble and they were professional and highly efficient. Super service with loan and collection of boxes too.
Customer in Norfolk Posted on 12/02/2024 , work completed 26/01/2024
The trader replied (on 15/02/2024)
Thank you for your review, it is greatly appreciated.
Professional, courteous and fast
Customer Service
Quality
Value
We interviewed numerous removal firms ahead of our move and we found that Hadley & Ottaway were the only ones that saw us and our lifetime collection of goods on a personal level, rather than just another household to move. They were extremely attentive to our concerns about the pianos, crystal, ornaments, artwork and various pieces of expensive furniture. Overall, as we were stressed out dealing with estate agents, solicitors and other agents, Hadley & Ottaway made it all a great experience. Not one we'd like to repeat on a regular basis but would certainly have no hesitation in contacting only Hadley & Ottaway directly should we ever have to move again.
Customer in Lincolnshire Posted on 12/02/2024 , work completed 23/01/2024
The trader replied (on 15/02/2024)
Thank you for taking the time to write and post this lovely review, we wish you all the best in your new home.
Sensible and efficient service
Customer Service
Quality
Value
We moved from Somerset to Norfolk and this firm were able to move us without any added stress to a momentous change in our lives. The planning staff were helpful at every stage and were willing to hold payment when a glitch in our date for exchange of contracts slipped by one day. The removal team were hearty, helpful and knowledgeable and could easily be left to get on with the job without being intrusive and did everything to keep us calm and focused. As we moved halfway across the country of a Friday, the firm kept all of our house contents securely at their base over the weekend and delivered it all safely on the Monday.
Customer in Norfolk Posted on 08/01/2024 , work completed 18/12/2023
The trader replied (on 23/01/2024)
Thank you for your kind comments and for taking the time to post a review.
Competent and reliable
Customer Service
Quality
Value
I have used this company more than once and always found them courteous, reliable and extremely competent. The office staff are switched on and helpful and the removal men always careful, thoughtful and make light work of what must be an often difficult job. They are friendly, charming and careful, taking note of any special requests. Bringing heavy boxes and furniture to a third floor flat, up numerous stairs, never resulted in grumpy behaviour or carelessness. I hope not to have to move again but if I do this company would be top of my list.
Customer in Kent Posted on 06/01/2024 , work completed 29/11/2023
The trader replied (on 10/01/2024)
Thank you for your review, it is very much appreciated.
Excellent, from the initial visit to the last item off the lorry
Customer Service
Quality
Value
I would 100% recommend Hadley & Ottaway to you. We had a complicated move as we had to break our chain and go into storage. Plans changed frequently, but Darren and his team always accommodated the changes with patience and understanding. I would use the over used phrase of "they when above and beyond" but they really did. We moved 6 hours away, the load from our house into storage and then to our new home was very smooth and professional. All of the delivery men were obviously happy in their work, friendly and so helpful. As I say, 100% recommended.
Customer in Northumberland Posted on 06/12/2023 , work completed 31/10/2023
The trader replied (on 20/12/2023)
Thank you for taking the time to write and post your review and recommendation, it is very much appreciated.
First Rate Service!
Customer Service
Quality
Value
H&O were endorsed by our estate agents and I can see why. Every single aspect of the move was faultless. Punctual, pleasant, knowledgeable, caring, efficient and excellent value. If you need removals I strongly advise you to give Hadley and Ottaway a call. You won’t be disappointed!
Customer in Norfolk Posted on 29/09/2023 , work completed 21/09/2023
The trader replied (on 03/10/2023)
Thank you for your kind comments and for taking the time to write and post a review.
Faultless move
Customer Service
Quality
Value
Despite late changes of move date and uncertainty of when the new-build would be completed, the 3-day house move, including packing, went as smoothly as possible. From the initial contact with Darren, through the necessary admin steps, to the move itself, everything was first class. The fact that the cost was the lowest of five quotes is a welcome added bonus.
Customer in Gloucestershire Posted on 29/06/2023 , work completed 13/04/2023
The trader replied (on 12/07/2023)
Thank you for your review and recommendation.
House move
Customer Service
Quality
Value
Hadley and Ottaway undertook our move very professionally, we decided to pack our selves. Hadley and Ottaway, provided the packing materials a week before the move, there was more than enough, however if we required more we were informed to let them know. On the day of the move they arrived at 0700 and started moving our items straight away. They provided wardrobe boxes on the day of the move, as they made up the boxes they gave them to my wife to load. The staff of Hadley and Ottaway were very professional and polite, they took good care of the flooring ensuring that carpets were covered both on the out and the in. They took good care of our furniture and loading the boxes. After all our items had been loaded into the vehicles the team left the property, after we had completed a thorough check to ensure nothing had been left behind. The senior member of staff provided us with his mobile phone number, so that we could contact him once all monies from the sale and purchase had gone through. Once we received the keys to our new property we contacted the member of staff to inform him. They were at the new property within 10 minutes, it only took them 2 hours to unload the two vehicles. After the move, once we had emptied all the packing boxes, we gave them a call to come and collect them, which they did within two days. It is good that they reuse as much of the packing material as possible, which saves going to landfill.
Customer in Norfolk Posted on 05/05/2023 , work completed 31/03/2023
The trader replied (on 12/05/2023)
Thank you for taking the time to write and post your review.