After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended
Recommended
by 99% of customers
Sort by
Fantastic service
Customer Service
Quality
Value
Would highly recommend to others. Professional, polite, attentive, efficient and effective.
John, LincolnshirePosted on 12/10/2016, work completed 12/10/2016
Recommended
Prompt & Efficient
Customer Service
Quality
Value
Could not fault this company from quote to removals they were excellent. Very courteous and friendly, nothing an issue. very proud to use them.
Paul, SuffolkPosted on 12/10/2016, work completed 12/10/2016
Recommended
Couldn't be better
Customer Service
Quality
Value
The crew who packed and moved us were professional, prompt, courteous and efficient through 3 long days. Indeed after the move boxes and paper were collected promptly. Dealings with the company were straight forward. Highly recommended.
Mandy, West SussexPosted on 06/10/2016, work completed 06/10/2016
Recommended
Excellent job
Customer Service
Quality
Value
The removal was very well organised and carried out. Very efficient team of 3 over a 3 day period. Some difficult loading and unloading, but all done well. An excellent job.
Ray, LincolnshirePosted on 04/10/2016, work completed 04/10/2016
Recommended
Outstanding
Customer Service
Quality
Value
Two day move with some packing. Arrived on time - introduced themselves - polite & efficient. Delivery & unpacking. Very professional.
Chris, ShropshirePosted on 30/09/2016, work completed 30/09/2016
Recommended
Great company
Customer Service
Quality
Value
This is the second time we have used Hadley & Ottaway Ltd. Excellent service from start to finish. The removal men on both occasions, were cheerful, competent and helpful. They took away a lot of the street of moving house.
Gary, SuffolkPosted on 29/09/2016, work completed 29/09/2016
Recommended
Prompt and professional
Customer Service
Quality
Value
The team worked tirelessly and efficiently with a little bit of banter thrown in to eliminate some of the stress that can go with house moving.
Jacqueline R, NorfolkPosted on 28/09/2016, work completed 28/09/2016
Recommended
Excellent job.
Customer Service
Quality
Value
From first contacting them to actually doing the removal, everything was first class & would highly recommend them.
Jonathan, CambridgeshirePosted on 27/09/2016, work completed 27/09/2016
Recommended
Excellent
Customer Service
Quality
Value
I have used H & O previously and was pleased they have maintained their high level of care, professionalism & courtesy. I will use them again, if & when we move again!
Philip, NorfolkPosted on 26/09/2016, work completed 26/09/2016
Recommended
My Review
Customer Service
Quality
Value
Prompt and professional
Charles, NorthamptonshirePosted on 23/09/2016, work completed 23/09/2016