Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Professional and competitive
Customer Service
Quality
Value
All aspects of H&O service was carried out with great efficiency. The crew Jordan, Joe, Alex, Clive were highly efficient, polite and friendly. Our 3 day move was made as stress free as possible by this crew. We would highly recommend H&O the best removal company we have ever used.
Stephen, East Sussex Posted on 21/06/2016 , work completed 21/06/2016
Excellent service
Customer Service
Quality
Value
Hadley & Ottaway collected my goods (contents of 4 bed house) and stored them for 18 months while I lived with my parents whilst awaiting a new home. They delivered my furniture to my new property and were professional, friendly and understanding at all times. Would 100% recommend them.
Amanda, Norfolk Posted on 20/06/2016 , work completed 20/06/2016
Punctual & careful
Customer Service
Quality
Value
#NAME?
Richard, Norfolk Posted on 20/06/2016 , work completed 20/06/2016
Exceptional service
Customer Service
Quality
Value
From start to finish the team were professional, happy, very obliging. Even under difficult conditions with the previous owner still moving stuff out until 5pm. (4hrs over the agreed time) The 5 men crew were a credit to the company. I would recommend the company strongly to all perspective movers.
Brian, Norfolk Posted on 17/06/2016 , work completed 17/06/2016
Huge thank you for a great job
Customer Service
Quality
Value
Friendly, professional service. Nothing too much trouble, they made the move a pleasure, not a chore. Cannot recommend highly enough.
David, Suffolk Posted on 10/06/2016 , work completed 10/06/2016
Great job
Customer Service
Quality
Value
Hadley and Offaway made the whole house move process so stress free, from the friendly quote service through to packing and our actual move day. We would highly recommend them to everyone.
Jane, Norfolk Posted on 10/06/2016 , work completed 10/06/2016
Efficient service
Customer Service
Quality
Value
Customer service very good. Delivery people prompt and completed the packing very quickly. The journey took some time as traffic was bad. Unpacking was fine. Overall, good job. Would recommend to others.
Jonathan, South Glamorgan Posted on 29/05/2016 , work completed 29/05/2016
Extremely professional company
Customer Service
Quality
Value
The removal team were polite & friendly & very efficient. They made the move stress free. Would highly recommend Hadley & Ottaway.
Sarah, Norfolk Posted on 27/05/2016 , work completed 27/05/2016
Outstanding
Customer Service
Quality
Value
The man who came to estimate was thorough and accurate, the price was fair. The team who did the removal worked really hard. They were all polite and helpful and nothing was broken. We are already recommending his company to our friends.
Mary, Norfolk Posted on 24/05/2016 , work completed 24/05/2016
My Review
Customer Service
Quality
Value
Good service both in delivery and time keeping.
Margaret, Wymondham Posted on 23/05/2016 , work completed 23/05/2016