Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great job
Customer Service
Quality
Value
Hadley and Offaway made the whole house move process so stress free, from the friendly quote service through to packing and our actual move day. We would highly recommend them to everyone.
Jane, Norfolk Posted on 10/06/2016 , work completed 10/06/2016
Efficient service
Customer Service
Quality
Value
Customer service very good. Delivery people prompt and completed the packing very quickly. The journey took some time as traffic was bad. Unpacking was fine. Overall, good job. Would recommend to others.
Jonathan, South Glamorgan Posted on 29/05/2016 , work completed 29/05/2016
Extremely professional company
Customer Service
Quality
Value
The removal team were polite & friendly & very efficient. They made the move stress free. Would highly recommend Hadley & Ottaway.
Sarah, Norfolk Posted on 27/05/2016 , work completed 27/05/2016
Outstanding
Customer Service
Quality
Value
The man who came to estimate was thorough and accurate, the price was fair. The team who did the removal worked really hard. They were all polite and helpful and nothing was broken. We are already recommending his company to our friends.
Mary, Norfolk Posted on 24/05/2016 , work completed 24/05/2016
My Review
Customer Service
Quality
Value
Good service both in delivery and time keeping.
Margaret, Wymondham Posted on 23/05/2016 , work completed 23/05/2016
Excellent service
Customer Service
Quality
Value
Professional and friendly service throughout, removal men on day were brilliant and went out of their way to help make moving as stress free as possible 10/10!
Emma, Norfolk Posted on 16/05/2016 , work completed 16/05/2016
Prompt, professional, helpful
Customer Service
Quality
Value
The staff arrived promptly at the agreed time. They were helpful and cooperative in working with us to ensure the move went as quickly and smoothly as possible. The men were very polite and considerate in the approach and the whole operation was v professional.
Dawn, Cambridgeshire Posted on 13/05/2016 , work completed 13/05/2016
Professional and efficient.
Customer Service
Quality
Value
They are a well respected local firm. I haven't moved house for 40+ years, so have no base for comparison. They were quick with first visit, assessment and quote. Packed everything for me most beautifully and stored it for 12 months. Staff were all polite and considerate, and great at problem solving.
Janet, Norfolk Posted on 06/05/2016 , work completed 06/05/2016
Prompt professional job
Customer Service
Quality
Value
After such a stressful completion to leave the removal/packing to this was a godsend. They were smart, prompt, professional. Nothing too much trouble. Recommend 100%.
Which? Trusted Traders Consumer Posted on 06/05/2016 , work completed 06/05/2016
Would recommend
Customer Service
Quality
Value
We booked H&O for two house moves in 6 months. From the initial phone call to the aftercare from both moves the customer service was excellent. The quote was competitive, beating other movers who we had imagined to be cheaper. An excellent range of options, clear contracting, the teams for both moves were prompt, reliable, polite & professional. We would recommend.
Zoe, Norfolk Posted on 29/04/2016 , work completed 29/04/2016