Endorsed by Which?

Hadley & Ottaway Limited

4.9

336 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
336 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Professional and efficient.
Customer Service
Quality
Value
They are a well respected local firm. I haven't moved house for 40+ years, so have no base for comparison. They were quick with first visit, assessment and quote. Packed everything for me most beautifully and stored it for 12 months. Staff were all polite and considerate, and great at problem solving.
Janet, Norfolk Posted on 06/05/2016 , work completed 06/05/2016
Prompt professional job
Customer Service
Quality
Value
After such a stressful completion to leave the removal/packing to this was a godsend. They were smart, prompt, professional. Nothing too much trouble. Recommend 100%.
Which? Trusted Traders Consumer Posted on 06/05/2016 , work completed 06/05/2016
Would recommend
Customer Service
Quality
Value
We booked H&O for two house moves in 6 months. From the initial phone call to the aftercare from both moves the customer service was excellent. The quote was competitive, beating other movers who we had imagined to be cheaper. An excellent range of options, clear contracting, the teams for both moves were prompt, reliable, polite & professional. We would recommend.
Zoe, Norfolk Posted on 29/04/2016 , work completed 29/04/2016
Brilliant in every way
Customer Service
Quality
Value
Very pleased, the men were helpful in every way. They were kind and cheerful and very careful with our furniture. Nothing was too much trouble. We would definitely have them again.
Victor, Norfolk Posted on 26/04/2016 , work completed 26/04/2016
Fantastic removal company
Customer Service
Quality
Value
This is the first time I have that used a full packing service & it was brilliant. Not away stress & made my house so relaxed. The two removal guys Matty & Alex were polite, friendly, chatty & very professional not to mention hard working. Very pleased.
Carol, West Midlands Posted on 26/04/2016 , work completed 26/04/2016
Great service
Customer Service
Quality
Value
The two five chaps who arrived, on time, were great. They completed the move in a most professional way. I would recommend this company to anyone.
Alex, Norfolk Posted on 24/04/2016 , work completed 24/04/2016
Amazing crew, very professional & speedy
Customer Service
Quality
Value
Our four man crew arrived in Herts on time on moving day & got straight down to business. Had a great system in place to empty our house, each one knowing exactly what needed to be done & when. Very friendly young men, very aware how upset I was leaving my home of 38 years. Had little upset when our buyers removers arrived two hours too early! But our crew behaved with such professionalism & was just great, vacated before 2pm, on target. Second day in Norfolk was just fab, two of the crew arrived on time to unload into our new home & both were just fabulous.
Cathy, Norfolk Posted on 14/04/2016 , work completed 14/04/2016
Prompt & professional
Customer Service
Quality
Value
Every helpful and courteous, from office staff to removal chaps. Removal chaps happy to do as you wish, cheerful and polite. Worked very hard without many stops.
Kathy, Lincolnshire Posted on 07/04/2016 , work completed 07/04/2016
Professional, polite, perfect
Customer Service
Quality
Value
Everything I wanted. Painless!
Peter, Norfolk Posted on 06/04/2016 , work completed 06/04/2016
My Review
Customer Service
Quality
Value
Excellent service
Kelly, Norfolk Posted on 05/04/2016 , work completed 05/04/2016