Hadley & Ottaway Limited

We first used Hadley and Ottoway in May 2017, when they moved us from Downham Market to Watton. This time we moved from Watton to Little Fransham, so went straight to Hadley and Ottoway as they had provided an excellent service previously. They emptied out our old house very quickly, and then there was a wait until the keys were available in the new house. They waited without complaint, and finished the job off very quickly once we could get into the house. I would recommend them, and would use them again should the occasion arise.

I would highly recommend Hadley & Ottaway. From start to finish they were nothing but professional and their team of lads on the day of the move were just fabulous and put us at ease and actually made the move a really enjoyable experience. Having moved ourselves 4 times in the previous 2 years we know what hard, back braking work it is, so we were very happy for someone else to do it this time and so appreciative of them. Nothing was too much trouble and they took great care of our possessions and before they left even asked if we wanted anything moving from any of the rooms to somewhere else. Just brilliant, wish we had used them the previous 4 times! Amazing Team - Thank you.

We have used 3 other Norfolk based removals firms in recent years with a poor experience each time. When the first representative of Hadley & Ottaway came to quote for the work we both felt confident they would do a good job without any damage etc. So when the quote came in at significantly less than some of the others we jumped at the chance to give them a try. They provided loads of boxes and packing for free, the team who helped us move were very polite, friendly and helpful and it all went like clockwork. After we had finished unpacking they even came and collected all the boxes and packing from us as well. We will definetely be using H&O next time we move

We used Hadley and Ottaway for 5 months storage and then removal out of county. They were very polite, highly efficient and the removal men were extremely helpful. They were a really reasonable price for the work they did. The were great with the dog and the children. Very hard working firm. Highly recommend.

Our move was done on the two hottest days of the year. The crew worked tirelessly and uncomplainingly, particularly as the location of our house in Norwich meant everything had to be carried an extra 40 yards. Everything was delivered as requested and without any damage. There were several delays in the build up to the move, including a postponement and a late cancellation which cost us, but was obviously not the fault of the firm. The crew were helpful and pleasant throughout, and anxious to ‘get it right’, always asking if there was any doubt about where something was to go. On arrival at the new house, they had to wait nearly three hours while the estate agents managed to establish that the keys should be released. Again, they did this without complaint. We have no complaints whatsoever about the service Hadley and Ottaway provided.

We had you move house for us, the general service was good but the Piano was not correctly wrapped as we were told it was going to be and was damaged during the move. A grandfather clock was also damaged. We see the clock fall over and the staff admitted this. They have not admitted to damaging the Piano so I can't even get the insurance to pay for the damage. I will be pursuing a claim through the courts if need be but this is not my prefered choice.

It is over sixteen years since we last used Hadley and Ottaway to carry out our house move and before that in nineteen eighty three. That must say something about our experience of the well organised and smooth operation which characterises the way Hadley and Ottaway perform. There was, once again, excellent communication and a willingness to be adaptable especially once exchange and completion dates were on the table. Packing materials arrived in good time for us to start on the mammoth box filling and part of that adaptability was exemplified by providing us with an extra pair of hands to pack pictures on removal day. We were delighted with the way Steve and his team worked on day one so that on day two tasks of garage and garden clearing were accomplished in comfortable time. It was a little disconcerting to see both vans leave for our next property destination while we waited for the green light of completion confirmation. By the time we arrived they had already virtually completed the garden/garage off load. They steadily filled up our new home with boxes, pictures and furniture and were instrumental in enhancing contact with our new neighbour - she very kindly made tea/coffee for all of us. Overall the team worked hard, were always attentive and with good humour at all times. Steve may have had some concerns about schedule overrun but we are truly grateful for excellent planning from start to finish. Quick to collect the packing materials after moving and no breakages. A mastermind removals.

Moving house can be a very stressful experience, a key part of which is transporting your possessions safely and cost-effectively. It is critical that you pick a reliable firm to relieve the worries of doing so. I chose Hadley & Ottaway (H & O), based in Watton, Norfolk. Following a visit from Chris Howlett, Senior Sales Executive, I received a sensibly priced quotation for my family’s move. Based on Chris’ assessment of items to be moved I was provided with appropriate packing materials and details of the proposed move. Like so many moves competition can be difficult to predict and ensuring your movers can meet your completion date is extremely stressful. Darren and the office staff at H & O ensured we were able to move on time. Ross and a team of four were absolutely superb in moving us. Throughout the operation, they were exceptionally careful, thorough, happy to accept changes, quick and cheerful. No property was damaged. I thoroughly recommend Hadley & Ottaway, an excellent firm, to move you.

Hadley & Ottaway have moved us twice the most recent being 2nd February. In addition, we have also used their storage facility. We had some difficult times before completing our new house purchase on the 2nd February and during that time Hadley staff were so supportive and flexible. Could not recommend this company high enough.