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Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals

  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Hadley & Ottaway over an 18 months removal, into storage, and out of storage period provided a first class service given by all we came into contact with at that company ( quoting / invoicing/storage management/ general day to day advice/help/out of storage delivery).
Customer in Norfolk Posted on 30/08/2019 , work completed 29/08/2019
Recommended
The trader replied (on 18/09/2019)
Thank you for taking the time to post your review, really appreciated
Very Impressive Service
Customer Service
Quality
Value
All the staff I had contact with at Hadley and Ottaway were polite, helpful and went the extra mile to make sure my move was accomplished in a timely manner. They coped with numerous changes to timescales and location with humour and efficiency. I take my hat off to them. This is a company whose service I would be happy to recommend to anybody moving house. Thank you Hadley and Ottaway!
Philip, Oxfordshire Posted on 05/08/2019 , work completed 15/07/2019
Recommended
The trader replied (on 18/09/2019)
Thank you so much for your review we are so pleased to hear that you were so pleased with our service.
House Move London to Norfolk
Customer Service
Quality
Value
Excellent move. Team worked really hard and made the whole move very smooth. Would highly recommend
Customer in Norfolk Posted on 18/07/2019 , work completed 05/07/2019
Recommended
The trader replied (on 18/09/2019)
Thank you for your review its nice to know you would highly recommend us.
Great service
Customer Service
Quality
Value
We used Hadley & Ottaway to help us move from our old home, into storage then to our new property. All aspects of their service from start to finish was superb. The customer service was exceptional and they didn’t mind how many times you asked questions or needed further guidance. The removals were done with great care and professionalism.
Customer in Norfolk Posted on 12/06/2019 , work completed 20/05/2019
Recommended
Very professional
Customer Service
Quality
Value
Prompt starts on both days, belongings all well packed & boxes clearly labelled, protective coverings used, goods unloaded quickly at new address - no problems.
David, Norfolk Posted on 08/05/2019 , work completed 08/05/2019
Recommended
Brilliant, efficient, hardworking, thoughtful and lively team!
Customer Service
Quality
Value
We were certainly not looking forward to leaving our very personal, unique, family home of 40 years, and dreading the experience. However, the Hadley & Ottaway team made what could have been a 'disaster day' into a much less stressful time than I could have ever imagined. They worked extremely well as a team, providing full support, advice and guidance as the day progressed. Their lively banter between the team members, and with ourselves, made it a much better experience and lifted our spirits immensely. Even when everything was loaded and we received bad news from our solicitors that clearance was still awaited to commence moving in to our new property the team provided support and, once given the go ahead, upped their 'team spirit, speed and efficiency' even more ensuring that we ended the day knowing it had been successful and had a bed to sleep in!! Many thanks to our team!!
Customer in Norfolk Posted on 06/05/2019 , work completed 12/04/2019
Recommended
Careful and Considerate
Customer Service
Quality
Value
Such a professional team, kind and considerate. Dismantled wardrobes as requested and re-assembled without problem. Delicate items carefully wrapped. Returned for packaging promptly. Would recommend to anyone
Hazel, Norfolk Posted on 02/05/2019 , work completed 02/05/2019
Recommended
Very god job done, taking the stress out of moving.They turned up on time
Customer Service
Quality
Value
They turned up on time and started the job of packing in a professional way. They were very helpful and friendly in all they did. They took a lot of the stress out of the day. At the other end they did not mind having to wait for me to get the keys. I recommend them to anybody moving home. The price they charged was less than I thought it might be.
Customer in Northamptonshire Posted on 13/04/2019 , work completed 22/02/2019
Recommended
Prompt & professional
Customer Service
Quality
Value
Collection and delivery exactly as arranged. Always able to contact trader whilst my household effects were in storage.
Michael, Norfolk Posted on 30/03/2019 , work completed 30/03/2019
Recommended
Excellent service
Customer Service
Quality
Value
Arrived on time as arranged. The 4 chaps who packed all our belongings were very efficient and could not have been more helpful. The move went very smoothly and we were safely installed in our new home by early in the afternoon. Grateful thanks to Hadley & Ottaway Ltd.
Barry, Norfolk Posted on 26/03/2019 , work completed 26/03/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.