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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
356 reviews
Recommended
Recommended
by 99% of customers
Sort by
A perfect move
Customer Service
Quality
Value
The guys from Hadley & Ottaway moved our belongings from Papworth Everard to Witney as agreed. They turned up bang on time and got down to loading up right away. Everything went as promised and we were on our way in 2 hours from arrival. The guys worked impressively hard and took great care to ensure that our furniture etc was properly taken care of. They were helpful all the way throughout and we couldn't have wished for a better bunch. The same at the other end when unloading in Witney. Just a really good hassle free experience and not expensive either. They made us feel comfortable from start to finish. We highly recommend them and wish to thank them for making the day as uncomplicated as possible. Just goes to show you get what you pay for. Smartly dressed, pleasant and friendly and very efficient. What else is there to say? If you are looking for a brilliant removal company this is the one to go for
Customer in Oxfordshire
, work completed
Recommended
Very good
Customer Service
Quality
Value
Hadley & Ottaway packed our belongings and moved us. They were very good and very nice workers. No complaints.
Rose, Buckinghamshire
, work completed
Recommended
First class service
Customer Service
Quality
Value
We have moved on several occasions and have experienced extremely poor service from British Association of Removals firms in the past. This was by far the best removable company we have ever used. Courteous, professional and a personal service we just can't fault. Would highly recommend.
Ian, Dorset
, work completed
Recommended
Calm, careful and reassuring. Great.
Customer Service
Quality
Value
Three day job. Arrived very promptly each day, and team worked solidly with no fuss. Very reassuring. Finished ahead of time. No damage. All very carefully handled. Highly recommended.
Christopher, Lancashire
, work completed
Recommended
Good & reliable service.
Customer Service
Quality
Value
Very straightforward to arrange. Flexible and helpful. Value for money. Good service, agreeable & courteous staff.
Shelagh, Norfolk
, work completed
Recommended
Excellent.
Customer Service
Quality
Value
They charged a good price, were very prompt, left all boxes, packaging tape that we needed. Turned up on time and were very professional protecting floors. Went above and beyond at the new house. Would recommend to anyone. Amazing service. Collected box quick when I had finished.
Lisa, Suffolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I was very pleased with my experience with Hadley & Ottaway. All the way through from the quote stage to completion of the job everything happened just as they said it would. Moving is a very stressful time and anything that can help reduce the stress is welcomed and they certainly did that for me. They delivered ample boxes in plenty of time for us to pack. Our home was uplifted on time and arrived at the other end unscathed and we had enough time to unpack before they arranged collection of the boxes. All the staff were very helpful right the way through too. I couldn't ask for any more.
Customer in Norfolk
, work completed
Recommended
Superb service
Customer Service
Quality
Value
We have moved several times over the years however we have never had such excellent service. The removal men were friendly, professional and very kind. The whole move was organised really well and the company made it as least stressful as possible. The men were polite and always attentive. Each item was carried in with care and placed in the correct room or place. Our move lasted for 2 days but it was made to seem relatively effortless. We are still impressed. We can totally recommend this company. They collected our boxes after the move and as usual arrived on time and were totally polite and pleasant.
Customer in Nottinghamshire
, work completed
Recommended
Quality job
Customer Service
Quality
Value
The move presented certain problems at both ends but these were met efficiently and without fuss. The work was completed competently and on time by a friendly and well-mannered team.
Patrick, Norfolk
, work completed
Recommended
Will never move house without them
Customer Service
Quality
Value
These lads work so hard. Nothing is too much trouble for them. They are professional and leave nothing to chance. All the time working with good humour and courtesy. I wouldn't consider moving home without Hadley and Ottaway. Have used them three times.
Christine, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I was delighted with everything about the service I received from Hadley and Ottaway. They arrived on time, were polite and professional. The office staff were also extremely helpful, would definitely use them again.
Gillian, Norfolk
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
Very efficient, friendly, considerate, made our move as easy as possible.
Anne, Norfolk
, work completed
Recommended
Professional and efficient
Customer Service
Quality
Value
Absolutely delighted with the way Hadley & Ottaway dealt with my move. From initial contact to the final move, all staff were helpful, professional & efficient. Cannot speak highly enough of this company. Would definitely recommend them.
Linda, Hampshire
, work completed
Recommended
Prompt and Professional
Customer Service
Quality
Value
Complete packing and removal. Excellent service. Reliable, prompt and knowledgeable.
John, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We were delighted with the service provided at all stages of our move. The movers took care of our possessions and loaded and unloaded with care in a swift manner. Could not have asked for any more.
Customer in Norfolk
, work completed
Recommended
Delighted
Customer Service
Quality
Value
This firm is truly professional. Every detail of the move is mapped out meticulously, and everything happens just as they have planned. If you find the idea of moving all your belongings stressful, this is the firm for you. We would recommend them 110%.
Jonny Griffiths
, work completed
Recommended
Quick, thorough & careful
Customer Service
Quality
Value
Nothing was too much trouble. Seemed an enormous job for just 2 blokes but they made light work of it. Treated furniture and walls with upmost care. Nothing damaged. Pleasure to work with, definitely recommend.
Angela, Cambridgeshire
, work completed
Recommended
Prompt and professional.
Customer Service
Quality
Value
All good no problems.
Valerie, Norfolk
, work completed
Recommended
Excellent
Customer Service
Quality
Value
No hesitation in recommending.
Nigel, London
, work completed
Recommended
Professional service
Customer Service
Quality
Value
From the first phone call to when the last box was delivered to our new home, the service was first class. So friendly, not pushy and nothing was too much trouble. The staff were so friendly but the way they went about the move was so very professional. Thank you.
Cecil, Lincolnshire
, work completed
Recommended
Great service for a reasonable price.
Customer Service
Quality
Value
From first contact to quotation visit, to carrying out the removals. Hadley & Ottaway were friendly, courteous, and knowledgeable. We needed some flexibility over how many boxes vs larger items and this was no problem. I'm sure you may be able to find cheaper but when you consider your valuables being transported, knowing they will all get there in one piece is more important!
Caron, Suffolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Moved all possessions from house/garden to storage, including packing and full inventory. Nine weeks later moved to new home. From first contact with assessor, I felt confident that the stress of physically moving would be taken care of. Everyone I dealt with was helpful, polite, friendly but professional. All billing information was clear and I knew exactly all costs. Boxes and packaging collected and no problem about the boxes still unpacked. H & O Ltd provided an excellent service.
Alison, Norfolk
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
We were delighted with the service given. They could not do a better job!
Pam, Norfolk
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
Helped us move from Norfolk to Wales! Flawless move. A calm, relaxed crew made the moving experience so much easier. Would not use any other company. Good value for money!
James, Dyfed
, work completed
Recommended
Prompt, professional, pleasant
Customer Service
Quality
Value
Initial visit was informative and given a prompt quote. Packing done quickly, efficiently, and crew very pleasant to deal with, move all to plan.
Glynis, Norfolk
, work completed
Recommended