Hartswood Heating Limited

Matt Lancley undertook an introductory boiler service at our new property. We used Matt as he had installed a boiler at our last property. We were very happy with the results and aftercare service. Additionally, he provided advice for our future plans for heating at the new house. Given our past positive experience of the work carried out, we fully intend to use Hartswood Heating for future work.

Matt from Hartswood Heating repaired our ground-sourced heating system and also made repairs to a bathroom toilet and shower. He made a visit to assess the work, confirmed the appointment date in writing and also let us know when he was 30 minutes from our house on the scheduled day. He and his colleague were polite, respectful, knowledgable and professional. They talked us through the required repairs and completed the work on budget and at a very good price clearing up as they went along and ensuring they did not leave anything other than satisfied customers. I can recommend Hartswood Heating without reservation. It was a relief to find a pluming company with expertise in both heating and general plumbing and their work was excellent.

Matt installed our air source heat pump 2 years ago. He was professional, knowledgeable and very friendly. The service he recently carried out was the same. He is extremely tidy. Highly recommended.

The old gas boiler here was not compliant with current regulations. Matt is very knowledgeable and went through all of the possible choices to upgrade the heating system. The work in this old house was challenging but the team were friendly and considerate, completed the work on time and cleaned up. I am very pleased with the new boiler and controls so I feel that we made the right decisions. I can thoroughly recommend Matt and his team at Hartswood Heating.

Turned up at pre-booked date/time and carried out service and safety certificate as requested. Can't fault anything.

We 100% recommend Matt and the Hartswood Heating team. They have been a pleasure to work with; knowledgable, clear, reliable, conscientious, kind and on hand to clarify any doubts and queries, plus they have gone the extra mile in helping us with some tricky pre-existing electrical issues post installation. The work was completed on time and with absolutely no hidden costs, which we really appreciate! On top of this, their rates are amongst the most competitive for heat pump installation. We wouldn't hesitate to recommend them to anyone looking for a heat pump install and are very grateful to have a warm house in time for Christmas!

First time using Hartswood Heating and most definitely will be using again. Very polite and understood the problem I was having. Identified the issue, and proceeded to rectify the problem. He then proceeded with a service to the boiler. At each stage I was informed of what was needed and if I was happy for them to proceed. I cannot express how pleased I am with Hartswood and will recommend to family and friends. Thank you Matt.

Matt came to investigate why our central heating was not operating although we had hot water. He identified the cause as a faulty thermostat and also noted that the pump had been leaking. He quoted a price for a new pump and thermostat installation which I accepted and advised that the office would advise me when they could send an engineer to carry out the work. He also isolated the wall thermostat so that we had heating until the work could be completed. We received a phone call the following day to confirm a date. The engineer arrived on time on the date specified and carried out the work as agreed. Very impressed with the service and the way the engineer carried out the work efficiently and cleanly. I would recommend Hartswood Heating.

From the first contact to the last, I have to say I’ve been really impressed with Matt and his team, we finally got into the modern ages and had gas central heating installed after 17years of warm air heating. Matt came around to look at the job and was really informative, offering a few different options and being thoughtful as to where the pipe work could go so not to disrupt the house too much and also make it look aesthetically pleasing. Sam was with us most of the week and I have to say how polite and courteous he was and how neat and tidy his work was as well, along with help from John, Charlie and Matt throughout the week, the installation went so well, each day they explained what they would be doing where they would be working in the house and what they had done. We are so happy (and warm now), with the work and looking forward to a nice cosy winter this year. We look forward to working with you again in the future and wont hesitate to recommend you. Thanks again for all your hard work.

Matt , came and quoted for a replacement boiler and was extremely professional and clearly very experienced and knowledgeable - He made some great suggestions to make the system run better and we agreed a quote which he worked to and came in exactly on . He did a great job , he was tidy , didn't really stop work , was happy to be left alone to work in the house and finished on time . he cleared up after him and tested the system . He explained all the warranty stuff and other paperwork and explained what to do if i have a fault in future . All in all top drawer service - and would highly recommend