Hartswood Heating Limited

We needed a replacement air source heat pump and quickly as we had been without heating for two weeks. Hartswood came to our rescue. Matt came assessed the situation tried to get spare parts and technical information to no avail so we decided to go with a new system. Matt ordered and had delivered within a few days our new heating system. Excellent service all round. We highly recommend Hartswood Heating.

I have used Matt for boiler service and he has been excellent - I called him at short notice as the underfloor wasnt getting warm - despite it being freezing out and them being so busy he was good enough to fit me in and get it fixed - I really did appreciate that - the heating pump was replaced and it been fine since

When my shower started running cold (while I was in it) I swore and checked out the boiler to find a trickle of water leaking from beneath it. Matt's guy came out the following morning and quickly found a corroded pipe that had leaked over the electrics, shutting everything down. Here's the good bit. He needed to find a supplier who stocked the right circuit board. Off he went and I thought 'that's the last I'll see of him for a week'. Two hours later he was back, with the part, which he fitted with no fuss. Just brilliant.

Matt organized and explained clearly what needs to be done with my boiler Chimney, Fume extension. Happy with the communication and the service.

Matt replaced an oil boiler and radiators with an air source heat pump and new rads. He explained the process very patiently, and was probably one of the cleanest work person we've ever had. Although there was a problem (not of his making), Matt went out of his way to sort it. Very pleased with the result, as the house is considerably warmer. I am certainly happy to recommend Matt's company.

Hartswood heating have just completed a complete replacement of our plumbing/heating system. We got great advice on boiler type, size and cost before. Matt and his team were exceptional. Took care to keep the house tidy, turned up when they said they would and accommodated our requested changes as the job progressed. Matt took time to explain our new system, record video tutorials for us. Would highly recommend.

Very prompt and friendly service. Replaced a faulty heating pump at very short notice, work done to the agreed schedule and budget.

My Halstead boiler had finally failed after nearly 20 years of faithful service, leaving me without hot water or heating during an icy week in January. It turns out that the condensation pipe had been leaking internally for the last six years! So as I am not well versed in the modern world of boilers, I turned to the internet. I found the Boiler Guide (Boiler Hunt) website, which in turn was able to put me in contact with three local heating installers after having first tried to interest me in nationwide boiler installers. I quickly rejected the nationwide installer option and opted for three local installers. The first candidate was very inexperienced and so quickly rejected. The third candidate was County Plumbers Ltd of Brighton, who came armed with the latest trade magazine and, in less than 10 minutes, outlined what I required whilst showing me the trade prices as they went along. They were brilliant, but they had responded so late to the request put out on Boiler Guide that I had already 90% agreed to use Hartswood Heating LTD by that time. The prices on the two quotations were roughly the same! In the end, I chose the second candidate who was Hartswood Heating LTD. Sean was on-site for three days in all. Sean spent the first day changing the pipework to fit the new Vaillant Ecofit Pure 35KW combi boiler with a 10yr guarantee. Second day on set up and testing. Third day on some other plumbing jobs around my house.

Replaced central heating pump after diagnosing this was the fault. Worked late despite family commitments. Further diagnosed faulty timer and another team member attended to replace this when the part was available. They also advised on a problem with a pressure release valve in the loft and attended subsequently to replace this. All done cheerfully and politely, communicating well with consideration to household.

The team have done several plumbing jobs for us. Each and every time they are professional, friendly and efficient. We can't recommend them enough!