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Endorsed by



Trusted Traders

HCM Sash Doctor Services

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb van adj cr


9 Reviews


We specialize in Sash Window Repair, Draft proofing; Restoration and repair for timber:
• Sash Windows
• Casement Windows
• Doors

We also offer:
• Single or Double glazed Sash sliders
• Casement light replacements
• Sympathetic window replacements
• Hardwood sill replacements

The Benefits:
• Stop Draughts
• Eliminate Rattles
• Reduce Noise and Pollution
• Cut Heating Bills
• Rot Repaired
• Maintain the original character of your windows

VAT Benefit:
There is currently a reduced VAT element of 5% for the work involved with dismantling and the draught proofing upgrade portion of our service

FYI: Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact http://www.disputeresolutionombudsman.org/whichtrustedtraders/ or by telephoning them on 0117 981 2929.

What we do

  • Glaziers

    • Replacement window services and repairs
    • Sash windows
    • Window consultants
    • Timber windows
    • Glass boarding up and replacement
  • Draughtproofing installers

  • Doors

    • Timber doors
    • Patio doors
  • More Services

    • sash window renovation
    • secondary glazing
    • listed buildings

Customer reviews

Reviews summary

9 reviews
Customer Service
Sort by
Thorough and professional job
Customer Service
Ken is an excellent window doctor, he lovingly repaired and restored our Victorian sashes, they now work brilliantly, are draft free and more secure. Ken is a lovely man and worked professionally leaving work areas cleaner than when he started. The only downside was a long wait for his services. We highly recommend him.
Jan, Shropshire22/05/2018
Highly recommend.
Customer Service
Ken was professional and very thorough. He was friendly and very knowledgeable. We are very pleased with his work in renovating our nine sash windows. I would highly recommend his business to anyone who needs help with windows.
Hannah, Herefordshire29/09/2017
Polite and tidy
Customer Service
A careful thorough job done. Polite and tidy worker.
Eileen, Herefordshire28/02/2017
Punctual & tidy
Customer Service
Mr Brown arrived exactly when he said he would, did the work agreed, carefully and professionally, and left each day after making sure the room was clean and tidy.
Kevin, Herefordshire20/02/2017
Painstaking work
Customer Service
Ken was very knowledgeable about sash windows and took a lot of care over preparation, the work itself and clearing up, both at the end of each day and when the work was concluded.
Antony, Herefordshire17/01/2017
Top detail and quality work
Customer Service
Ken at HCM produces superb work. We had two upstairs sash windows replaced in a dental surgery. The difference in the room is remarkable. We have gone from having to use continuous heating to almost never (in winter) and a chronic condensation problem has been fixed completely. The windows seal and slide easily. Ken was also able to complete the work over a single weekend. We should have done this years ago.
Ledbury Dentist06/12/2016
Thoroughly professional job
Customer Service
The work we had was done several months ago. In the meantime we've had the pleasure of living with sash windows that glide up and down, don't rattle and are draught proof. The difference it has made to the comfort within the house is now more evident since the colder weather has set in. The house is considerably warmer than before the work was done and the road noise has reduced as well. Ken is professional, punctual, knowledgeable and the perfect gent. His work is to a high standard and I have no hesitation in recommending him as a quality workman. Needless to say we are very pleased with the standard of work.
Excellent job
Customer Service
We are very happy with Ken's work. We are almost looking forward to the winter. The windows purr up and down. Ken also gave very good advice about preparing and painting the windows. He also very kindly put up a curtain pole and blind for us.
Catherine, Herefordshire01/07/2016
Old-fashioned perfectionism
Customer Service
From the very start, we guessed that HCM would do a good job on our ageing, draughty sash windows, many of which had seized up completely and others which had broken cords. Ken Brown patiently prepared alternative detailed quotes for all or part of the work needed, to help us with our budgeting. During the three weeks he was with us, the quality of his workmanship and attention to detail were second to none. Despite the fixed-price quote, his work was meticulous, taking his time to produce a perfect result, saving us money in the process. One example of this was repairing and renovating a rotten panel in a window rather than replacing it entirely. In short, an old-fashioned perfectionist! He kept us informed constantly of his comings and goings and ensured that we were not inconvenienced in any way. Besides, he was a pleasure to have around, a true gentleman and a mine of information on products and services not related to sash windows in any way. When he saw me struggling with my amateurish d-i-y or lugging heavy furniture, he'd drop what he was doing to lend a hand. No charge! We have no hesitation whatsoever in strongly recommending HCM Sash Doctor Services and Ken Brown in particular for anything related to windows. Thanks once again, Ken.