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Endorsed by Which? Trusted Traders

HCM Sash Doctor Services

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18 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed


We specialize in Sash Window Repair, Draft proofing; Restoration and repair for timber:
• Sash Windows
• Casement Windows
• Doors

We also offer:
• Single or Double glazed Sash sliders
• Casement light replacements
• Sympathetic window replacements
• Hardwood sill replacements

The Benefits:
• Stop Draughts
• Eliminate Rattles
• Reduce Noise and Pollution
• Cut Heating Bills
• Rot Repaired
• Maintain the original character of your windows

VAT Benefit:
There is currently a reduced VAT element of 5% for the work involved with dismantling and the draught proofing upgrade portion of our service

FYI: Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact http://www.disputeresolutionombudsman.org/whichtrustedtraders/ or by telephoning them on 0117 981 2929.

What we do

  • Glaziers

    • Replacement window services and repairs
    • Sash windows
    • Window consultants
    • Timber windows
    • Glass boarding up and replacement
  • Draughtproofing installers

  • Doors

    • Timber doors
    • Patio doors
  • Double glazing

  • Specialised building trade contractors

  • More Services

    • sash window renovation
    • secondary glazing
    • listed buildings

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

18 reviews
Customer Service
Sort by
unique sash windows
Customer Service
We had already been told that our sash windows were very unusual; Ken had not seen any like it before but he and his colleague did a beautiful and very painstaking job of restoring them from their really rather dilapidated state, matching original fixings. They both clearly took pride in their work and were intrigued to deal with our oddities! We were given a firm quote and although we waited a little while for the work to start, it was very well worth the wait. They were considerate around the house and apart from the noise of power tools, we would not have known that they were in the building. I would highly recommend HCM sash door services - thank you Ken!
Juliet in Herefordshire Posted on 31/08/2021 , work completed 24/08/2021
Meticulous craftsman and easy to get along with
Customer Service
Our Edwardian sash windows were in a terrible state - broken sashes, painted shut, rotting wood, cracked pains. Ken renovated all 10 to a very high standard in only 2 weeks. He is a wonderful friendly tradesman and very easy to accommodate. Meticulously tidy and a real expert on what to do to maintain the original features while bringing them up to a modern level of function. Throughout, he was considerate and thoughtful, enduring that they met our needs. We would highly recommend this firm for the quality, efficiency and value for money.
Customer in Herefordshire Posted on 23/04/2021 , work completed 20/04/2021
The trader replied (on 26/08/2021)
Many thanks for your review. We are pleased that you found the work to your satisfaction. It was a pleasure
Highly recommended craftsman
Customer Service
Ken is a proper craftsman and really knows his trade. He renovated two Victorian sash windows for us so that they no longer squeak, are less drafty, replaced cords so that they now work as they should, plus renovated a window that had been painted shut for 20+ years. All work was discussed agreed and quoted in advance. He is sensitive to working in a busy household environment and I wholeheartedly recommend his services.
Customer in Herefordshire Posted on 22/02/2021 , work completed 18/02/2021
The trader replied (on 22/02/2021)
We are happy to hear that you are pleased with the approach and result of the work carried out. Thank you so much for your review.
Very professional, diligent service.
Customer Service
Very diligent, professional and thorough service. The job was done properly to a very high level of professionalism and was not rushed. Windows look great and are a very good match to the original sash windows. Ken and Mary @ HCM Sash managed us very professionally throughout the process keeping us informed of decisions/options available and of the current status of the installation.
Customer in Herefordshire Posted on 11/12/2020 , work completed 04/12/2020
Superb job...by a true craftsman!
Customer Service
We moved into our Grade II listed farmhouse 4 years ago and have always known that the wood casement windows would one day require attention. We struggled to find anyone interested in coming out to quote for refurbishment work...instead we had lots of "salesman" telling us that the windows were "shot" and we would just have to apply for planning so that we could have some new ones. That all changed when we met Ken!...he is a true expert in his field and an absolute craftsman. He is also a very nice gent!. Nothing is to much trouble and nothing appears to worry him...our windows were so bad that we thought one of them was so rotten it would soon fall out...Ken spliced some new oak and made a windowsill and then repainted...our windows look great and are still in keeping with the Grade II property.
Customer in Gloucestershire Posted on 18/08/2020 , work completed 08/08/2020
Thorough & Professional Work.
Customer Service
We are extremely pleased with the work Ken carried out to a number of our sash windows. Previously these had been draughty, jammed or difficult to operate. Ken worked methodically to free up, re-balance and where necessary repair the sashes, cords, and frames and refit with draught excluding beading. The results are first-class; sashes that move easily and that are rattle and draughtproof. Ken was punctual, reliable and always left the work area clean and tidy at the end of the day. Highly recommended.
Clive in Herefordshire Posted on 19/03/2020 , work completed 11/03/2020
Meticulous Job
Customer Service
We asked HCM to come back and service more windows after the excellent job they did last time. Heat & sound insulation on our Victorian windows greatly improved. Attention to detail is impressive!
Tim, Worcestershire Posted on 15/07/2019 , work completed 15/07/2019
Prompt and professional
Customer Service
Ken did a thorough job on our sash window, replacing wood where needed and painting it and the gable at the same time. I would recommend him definitely.
Susan, Herefordshire Posted on 10/12/2018 , work completed 10/12/2018
Excellent job
Customer Service
Repairs to a large window. Carried out the removal of rotten wood from four mullions and parts of a long window sill. Replaced with Accoya modified timber and beading sections to match, plus replacement sill sections. Applied Bedec paint to match existing finish. The work was carried out in a methodical and professional manner. The work area was left clean and tidy each day. Highly recommended.
David, Worcestershire Posted on 30/07/2018 , work completed 30/07/2018
Thorough and professional job
Customer Service
Ken is an excellent window doctor, he lovingly repaired and restored our Victorian sashes, they now work brilliantly, are draft free and more secure. Ken is a lovely man and worked professionally leaving work areas cleaner than when he started. The only downside was a long wait for his services. We highly recommend him.
Jan, Shropshire Posted on 22/05/2018 , work completed 22/05/2018