Ken at HCM produces superb work. We had two upstairs sash windows replaced in a dental surgery. The difference in the room is remarkable. We have gone from having to use continuous heating to almost never (in winter) and a chronic condensation problem has been fixed completely. The windows seal and slide easily. Ken was also able to complete the work over a single weekend. We should have done this years ago.

The work we had was done several months ago. In the meantime we've had the pleasure of living with sash windows that glide up and down, don't rattle and are draught proof. The difference it has made to the comfort within the house is now more evident since the colder weather has set in. The house is considerably warmer than before the work was done and the road noise has reduced as well. Ken is professional, punctual, knowledgeable and the perfect gent. His work is to a high standard and I have no hesitation in recommending him as a quality workman. Needless to say we are very pleased with the standard of work.

From the very start, we guessed that HCM would do a good job on our ageing, draughty sash windows, many of which had seized up completely and others which had broken cords. Ken Brown patiently prepared alternative detailed quotes for all or part of the work needed, to help us with our budgeting. During the three weeks he was with us, the quality of his workmanship and attention to detail were second to none. Despite the fixed-price quote, his work was meticulous, taking his time to produce a perfect result, saving us money in the process. One example of this was repairing and renovating a rotten panel in a window rather than replacing it entirely. In short, an old-fashioned perfectionist! He kept us informed constantly of his comings and goings and ensured that we were not inconvenienced in any way. Besides, he was a pleasure to have around, a true gentleman and a mine of information on products and services not related to sash windows in any way. When he saw me struggling with my amateurish d-i-y or lugging heavy furniture, he'd drop what he was doing to lend a hand. No charge! We have no hesitation whatsoever in strongly recommending HCM Sash Doctor Services and Ken Brown in particular for anything related to windows. Thanks once again, Ken.