Headstone Motoring Centre Limited

I must point out that as a VAT registered company we have to charge VAT on all invoices & even if you bought your own parts you would have been charged VAT by the supplier. Our phone records show I rang you at 12.07 pm-Call not answered. You called me back at 12.08pm. I informed you of the details of the failure & gave an estimated cost to replace the front shock absorbers & the suspension arm. of £240 plus VAT for the parts The approximate cost of labour would be 4 hours at £60 plus VAT. The handbrake fault was not diagnosed at that time.You gave your permission to go ahead with the repairs as you needed the MOT. You rang me at 4:38 pm for an update on the car. At this time I informed you that we were having trouble removing the parts due to the rusty bolts being seized and we were having to heat and clean the threads with a tap and die set. Therefore the car would not be ready until the following morning. When you collected your car, I took time to show you the parts we replaced and the repair times given by Autodata of 5.3 hours. I only charged you 4.5 hours even though we took extra time to free off the seized bolts. I must also point out that we only charged you £69 plus VAT = £82.80 for the Boge shock absorbers, which, for comparison, is cheaper than any on the Euro car parts website. The same applies for the suspension arm. I apologise for any shortcomings and will definitely learn from your complaint. I've sent you Euro Car Parts prices & a more detailed reply