Headway Doors and Windows Ltd

We had four windows and a door fitted. The initial visit for a quote was pleasant and mostly non-pressuring. The price, as far as we can judge, was competitive and the materials later supplied are of good quality. The surveyor's visit was also efficient and quickly followed our confirmation of the work. The installation happened more quickly after order confirman]tion than expected and was carried out in a trouble-free, professional and skilled manner. Extras, such as the need to remove and replace old catflap and install a new one, were carried out as we wished. The new windows were made to match our already-installed windows in style and appearance. As far as we can judge one day after the installation, everything looks good and has improved the insulation in the house. Everyone involved from Headway have been polite, friendly, efficient, left everything clean.

We recently had 2 UPVC doors and 2 windows replaced by Headway. From start to finish their customer service and work was excellent. Vicky came around to do the initial quote, explained their way of working, showed us the full range of options on windows and doors and the security profiles. She also talked us through their guarantees. Fensa, etc. All very thorough. Then on installation day a young chap called Scott appeared right on the dot at 8.30am and started work. He was incredibly organised, tidy and hardworking. Nothing was too much trouble and the final results speak for themselves. Scott and everyone at Headway were brilliant. We will be recommending them to all our friends and family. Great company, great product, great customer service.

I recently used Headway Doors and Windows Ltd to replace the doors on either-side of my porch and to brick-up a third, unwanted doorway as well. I was very impressed with their professionalism from start to finish and feel that the service they provided was reasonably good value too. I would have no hesitation in recommending them to anybody else and will probably use them again myself at some point down the line.

Despite Chris and Scott starting work on the hottest day of the year they were very hard working, skilled and considerate when installing the windows. An excellent job, thank you .....I would have no trouble recommending Headway.

Just had a door fitted, they said up to 12 weeks from measuring but it was fitted within 3 weeks which was great. The fitters did a great job and were very tidy.

New doors and window fitted to utility room. Very professional from discussing and advising on best options through to completion of work.

Headway were able to supply and fit a non-standard size external door. No glass was required in the door and a shiplap finish was agreed as the door provides access to under house storage. The time from ordering to installation was around 5 weeks with Christmas and New Year in that period. Chris the installer was courteous and professional.

We required two replacements windows and contacted several local companies, Only four of these were willing to give a quote over the phone. Headway had one of the best quotes so we asked them to come out and confirm. They came to see us and explained very clearly what we would get and the price all with no pressure. We ordered and the turn round was very quick. The fitter arrived as arranged and fitted with no fuss and no mess he even sorted out a problem with our front door while he was here. Would recommend every time.

We chose a low threshold, inward-opening set of French doors due to safety concerns in order to reduce trip hazards and the threat of wind gusts. In full knowledge of the westerly-facing elevation of the site, Headway at no time suggested this particular product was unsuitable and would perform badly. If they claim otherwise, they are merely trying to pass the responsibility onto us. Multiple, unsuccessful visits have been undertaken by Headway to rectify this unfit product. An attempt at draining accumulated water from the threshold frame—drilling a few holes in the linear sump—was never checked for effectiveness. Measures such as the addition of an effective drip bar have not been attempted. Headway Doors and Windows have never responded to my formal letter of complaint. During recent episodes of rain and wind, water continues to enter. This company is fine if the job goes well. However, if issues arise that are difficult to remedy, they become invisible, leaving these problems unresolved. Do not employ this contractor.

This company agreed to build our bespoke conservatory. There was constant communication from start to finish, even when there was a long delay between the building of the foundation to the erecting of the UPVC double glazing due to the COVID-19 pandemic. The work done was very professional and we had chosen the company as a result of numerous works seen through friends and family. During the delay we kept in contact with the company who advised us as to the state of play in relation to the delay. The workmen were very polite and completed their work satisfactorily.