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Headway Doors and Windows Ltd

4.7

124 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.

Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.

We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.

You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers

  • Conservatories

    • Hardwood conservatories and orangeries

  • Doors

    • Bi-fold doors
    • Timber doors
    • Patio doors
    • Composite doors
    • Fire doors
    • French doors
    • Front door
    • UPVC doors
    • Orangeries

  • Glaziers

    • UPVC Windows
    • Aluminium Windows
    • Timber windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass

  • More Services

    • pvcu
    • windows
    • doors
    • conservatories

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
124 reviews
Customer Service
4.7
Quality
4.8
Value
4.6
Recommended

Recommended

by 96% of customers
Sort by
Excellent service.
Customer Service
Quality
Value
We had arranged to have new bi-fold doors and a new kitchen window fitted before the Covid lock-down was imposed, but the work was done as soon as the lock-down was modified. We had actually used Headway a couple of years before, when we had three sets of new windows installed in the house that we had just bought (they were recommended by the previous owners). Anyway, on both occasions we were very well advised by Headway, the standard of the work and the quality of the materials were excellent, the service very friendly and the price very reasonable. When a particularly high wind discovered a very small gap in one of the window frames, Headway fixed it immediately. I would recommend them without hesitation.
Julian Posted on 18/06/2020 , work completed 12/06/2020
Recommended
Installation completed ok.
Customer Service
Quality
Value
Installation of one window and patio doors was completed satisfactorily. After care has been good.
Barry, Kent Posted on 03/03/2020 , work completed 03/03/2020
Recommended
Would not hesitate to recommend.
Customer Service
Quality
Value
New composite door and side panel fitted. Completed from initial sales visit to installation in under four weeks. I obtained 3 quotes and Headway came out in the middle but went with them as their sales pitch was chilled and genuine, as opposed to the nonsense given by the other companies. Right choice , as everything ran smoothly. Installers arrived on time, did a great job and tidied up. Would not hesitate to recommend.
Sue, Kent Posted on 11/02/2020 , work completed 11/02/2020
Recommended
Very professional installation
Customer Service
Quality
Value
From initial contact to job completion, everything was done to a high professional standard. The fitters on site were great. They seemed to work non-stop. Highly recommended company.
Customer in Kent Posted on 01/02/2020 , work completed 21/01/2020
Recommended
Professional fitter.
Customer Service
Quality
Value
Professional fitter clean and tidy worker. Returned next day to make small adjustment - no quibble.
Ruth, Kent Posted on 17/01/2020 , work completed 17/01/2020
Recommended
Replacement windows and doors on 4 bungalows at CT15 4 HQ
Customer Service
Quality
Value
I would have endorsed all the favourable comments here before this experience. In December 2018 at our request an Headway engineer came to inspect a window problem on one of the bungalows but said that it was out of guarantee.This was accepted in good faith until I later checked the Guarantee which I found was for all work until April 2019. In e-mail correspondence with Headway, always polite, variously - the visit was denied; the engineer never said what he did; the records were destroyed; the complaint was outside the Guarantee period; and we could pay for the work to be done or secure another contractor.Endeavours to involve senior management by letter were rejected or (recorded delivery ) ignored. Copies of all the correspondence are available for scrutiny. Trading Standards say that Guarantees beyond 6 years are worth only what the company is prepared to do. So the lesson from this case is - sadly - that Headway cannot be relied upon. It is on this basis alone that I rate the Company below.
Customer in Kent Posted on 13/12/2019 , work completed 30/04/2009
The trader replied (on 16/01/2020)
We were happy to read you would have endorsed all the great reviews Headway has received on here from your past experience dealing with Headway & for your installation carried out by us over 10 years ago. It is with regret though to read that now after over 10 years of being happy with our service you are not satisfied regarding a glass unit you requested to be changed free of charge that is over 10 years old & we sincerely apologise for this & that we could not accommodate your request. We did however offer to replace the glass unit for a small fee. We do offer a 10 year guarantee to all our customers & honour this however your installation was over the 10 year period & your guarantee had ended, sadly although we would love to be able to offer a free of charge replacement service after our guarantee period has ended to all our customers we would be unable to offer this as obviously this would not be financially viable for any business. Once again please accept our sincere apologies & should you wish to have the glass unit replaced for the fee quoted please do not hesitate in contacting our service department who will be happy to arrange this for you.
Very professional and friendly service
Customer Service
Quality
Value
We visited Headway’s showroom where Ron showed us various types of window and explained their construction. We were so impressed that we booked an appointment with Daniel at our home to discuss our requirements. Daniel gave us excellent advice as to which windows would best suit our needs and showed us computerised diagrams. We subsequently ordered new windows for the front of our house. Our windows have now been fitted by Chris who worked non-stop over 2 days. He was very polite, hardworking and friendly, a credit to the company. The windows look great, are of excellent quality and have totally transformed our house.
Customer in Kent Posted on 29/11/2019 , work completed 29/11/2019
Recommended
Excellent
Customer Service
Quality
Value
All work carried out by Chris to an excellent standard. Would recommend this company. From purchase to fitting, quality finish.
John, Kent Posted on 26/11/2019 , work completed 26/11/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
New front door and side windows. Done on time. Clean and efficient. Helpful and courteous.
Lawrence, Kent Posted on 02/10/2019 , work completed 02/10/2019
Recommended
Very professional & prompt.
Customer Service
Quality
Value
Headway replaced my patio door. They were friendly and professional.
Anne, Kent Posted on 20/09/2019 , work completed 20/09/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.