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Endorsed by Which?
Headway Doors and Windows Ltd
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–16:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.
Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.
We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.
You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.
What we do
Double glazing
- Double glazing installation
- Double glazing suppliers
Conservatories
- Hardwood conservatories and orangeries
Doors
- Bi-fold doors
- Timber doors
- Patio doors
- Composite doors
- Fire doors
- French doors
- Front door
- UPVC doors
- Orangeries
Glaziers
- UPVC Windows
- Aluminium Windows
- Timber windows
- Double glazed units
- Double glazing installation
- Double glazing repair
- Replacement window services and repairs
- Sash windows
- Stained glass
More Services
- pvcu
- windows
- doors
- conservatories
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.7
126 reviews
Recommended
Recommended
by 96% of customers
Sort by
Unresolved entry of water during wet and windy weather under poorly installed UPVC French doors.
Customer Service
Quality
Value
We chose a low threshold, inward-opening set of French doors due to safety concerns in order to reduce trip hazards and the threat of wind gusts. In full knowledge of the westerly-facing elevation of the site, Headway at no time suggested this particular product was unsuitable and would perform badly. If they claim otherwise, they are merely trying to pass the responsibility onto us. Multiple, unsuccessful visits have been undertaken by Headway to rectify this unfit product. An attempt at draining accumulated water from the threshold frame—drilling a few holes in the linear sump—was never checked for effectiveness. Measures such as the addition of an effective drip bar have not been attempted. Headway Doors and Windows have never responded to my formal letter of complaint. During recent episodes of rain and wind, water continues to enter. This company is fine if the job goes well. However, if issues arise that are difficult to remedy, they become invisible, leaving these problems unresolved. Do not employ this contractor.
Customer in Kent
, work completed
Great conservatory build
Customer Service
Quality
Value
This company agreed to build our bespoke conservatory. There was constant communication from start to finish, even when there was a long delay between the building of the foundation to the erecting of the UPVC double glazing due to the COVID-19 pandemic. The work done was very professional and we had chosen the company as a result of numerous works seen through friends and family. During the delay we kept in contact with the company who advised us as to the state of play in relation to the delay. The workmen were very polite and completed their work satisfactorily.
Customer in Kent
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
We had arranged to have new bi-fold doors and a new kitchen window fitted before the Covid lock-down was imposed, but the work was done as soon as the lock-down was modified. We had actually used Headway a couple of years before, when we had three sets of new windows installed in the house that we had just bought (they were recommended by the previous owners). Anyway, on both occasions we were very well advised by Headway, the standard of the work and the quality of the materials were excellent, the service very friendly and the price very reasonable. When a particularly high wind discovered a very small gap in one of the window frames, Headway fixed it immediately. I would recommend them without hesitation.
Julian
, work completed
Recommended
Installation completed ok.
Customer Service
Quality
Value
Installation of one window and patio doors was completed satisfactorily. After care has been good.
Barry, Kent
, work completed
Recommended
Would not hesitate to recommend.
Customer Service
Quality
Value
New composite door and side panel fitted. Completed from initial sales visit to installation in under four weeks. I obtained 3 quotes and Headway came out in the middle but went with them as their sales pitch was chilled and genuine, as opposed to the nonsense given by the other companies. Right choice , as everything ran smoothly. Installers arrived on time, did a great job and tidied up. Would not hesitate to recommend.
Sue, Kent
, work completed
Recommended
Very professional installation
Customer Service
Quality
Value
From initial contact to job completion, everything was done to a high professional standard. The fitters on site were great. They seemed to work non-stop. Highly recommended company.
Customer in Kent
, work completed
Recommended
Professional fitter.
Customer Service
Quality
Value
Professional fitter clean and tidy worker. Returned next day to make small adjustment - no quibble.
Ruth, Kent
, work completed
Recommended
Replacement windows and doors on 4 bungalows at CT15 4 HQ
Customer Service
Quality
Value
I would have endorsed all the favourable comments here before this experience. In December 2018 at our request an Headway engineer came to inspect a window problem on one of the bungalows but said that it was out of guarantee.This was accepted in good faith until I later checked the Guarantee which I found was for all work until April 2019. In e-mail correspondence with Headway, always polite, variously - the visit was denied; the engineer never said what he did; the records were destroyed; the complaint was outside the Guarantee period; and we could pay for the work to be done or secure another contractor.Endeavours to involve senior management by letter were rejected or (recorded delivery ) ignored. Copies of all the correspondence are available for scrutiny. Trading Standards say that Guarantees beyond 6 years are worth only what the company is prepared to do. So the lesson from this case is - sadly - that Headway cannot be relied upon. It is on this basis alone that I rate the Company below.
Customer in Kent
, work completed
Very professional and friendly service
Customer Service
Quality
Value
We visited Headway’s showroom where Ron showed us various types of window and explained their construction. We were so impressed that we booked an appointment with Daniel at our home to discuss our requirements. Daniel gave us excellent advice as to which windows would best suit our needs and showed us computerised diagrams. We subsequently ordered new windows for the front of our house. Our windows have now been fitted by Chris who worked non-stop over 2 days. He was very polite, hardworking and friendly, a credit to the company. The windows look great, are of excellent quality and have totally transformed our house.
Customer in Kent
, work completed
Recommended
Excellent
Customer Service
Quality
Value
All work carried out by Chris to an excellent standard. Would recommend this company. From purchase to fitting, quality finish.
John, Kent
, work completed
Recommended