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Endorsed by Which? Trusted Traders

Headway Doors and Windows Ltd

Profile thumb 11. georgian window
4.7

109 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed

About

Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.

Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.

We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.

You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

    • Hardwood conservatories and orangeries
  • Doors

    • Bi-fold doors
    • Timber doors
    • Patio doors
    • Composite doors
    • Fire doors
    • French doors
    • Front door
    • UPVC doors
    • Orangeries
  • Glaziers

    • UPVC Windows
    • Aluminium Windows
    • Timber windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
  • More Services

    • pvcu
    • windows
    • doors
    • conservatories

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
109 reviews
Customer Service
4.7
Quality
4.8
Value
4.6
Sort by
Professional from start to finish.
Customer Service
Quality
Value
From quote to installation, it was professional, quick and first class. Ashley did a great job installing our windows and door, and left our home looking immaculate, no mess at all.
Hayley, Kent Posted on 14/11/2017 , work completed 14/11/2017
Excellent product but poor customer service by management
Customer Service
Quality
Value
Failure to install on day agreed due to staffing issues. However customer service was appalling, with no phonecall to inform us and no apology until we called them to find out why our doors were not being installed . Found management rude and dismissive.
Lydia Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 31/10/2017)
Dear Lydia Thank you for your comment regarding our excellent quality of products, we are however disappointed to hear you found our customer service not up to par. Our installer however did arrive at your property on the date arranged/agreed and installed 3 windows, being part of your installation, the doors unfortunately had to be installed the following day as our installer 5 days previously had undergone a minor operation and although it was assumed by our management he would be back to work fit and ready; on the morning of your installation he notified our office that he felt the doors could be an issue for him lifting, we therefore offered assistance on site to help but due to some pain he was suffering throughout the morning it was decided we had no choice or alternative option but for him to return the following morning to complete the installation, which he duly did. An apology for this unforeseen issue was made to a Mr Arnold who was on site at the time but we apologize a verbal apology was not also given to yourself on the day, we did however try to explain these circumstances to yourself during a telephone conversation and I hope you have received our email sent to you on the 25th October explaining the issue with our installer and an official apology from Headway for any inconvenience this may have caused you. Regards Mrs Victoria Marks.
Excellent job done.
Customer Service
Quality
Value
Nice, competent worker, who was very polite and tidy, and performed a good job.
Matthew, Kent Posted on 30/05/2017 , work completed 30/05/2017
Efficient & professional
Customer Service
Quality
Value
Arrived on time, worked quickly & efficiently. Very pleased with result.
Chris, Kent Posted on 08/03/2017 , work completed 08/03/2017
Full window replacement.
Customer Service
Quality
Value
Very good job. 32+ window panes replaced. Had a choice of frames which attracted us. Good job.
Geoff, Kent Posted on 16/01/2017 , work completed 16/01/2017
My Review
Customer Service
Quality
Value
Everything good
Ronald, Kent Posted on 27/09/2016 , work completed 27/09/2016
My Review
Customer Service
Quality
Value
Excellent workmanship. Friendly and helpful, would not hesitate to recommend.
Monica, Kent Posted on 05/09/2016 , work completed 05/09/2016
Lovely job
Customer Service
Quality
Value
Lovely product, very well made & looks great. Very polite & professional service.
T, Kent Posted on 03/09/2016 , work completed 03/09/2016
My Review
Customer Service
Quality
Value
Fitter was very good & spent time adjusting locks to improve use of key. Good finish to the door.
Elisabeth, Kent Posted on 24/08/2016 , work completed 24/08/2016
My Review
Customer Service
Quality
Value
The fitters were polite, hardworking and did a very good job in fitting my new front and back doors.
M J, Kent Posted on 24/05/2016 , work completed 24/05/2016