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Headway Doors and Windows Ltd

4.7

124 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.

Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.

We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.

You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers

  • Conservatories

    • Hardwood conservatories and orangeries

  • Doors

    • Bi-fold doors
    • Timber doors
    • Patio doors
    • Composite doors
    • Fire doors
    • French doors
    • Front door
    • UPVC doors
    • Orangeries

  • Glaziers

    • UPVC Windows
    • Aluminium Windows
    • Timber windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass

  • More Services

    • pvcu
    • windows
    • doors
    • conservatories

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
124 reviews
Customer Service
4.7
Quality
4.8
Value
4.6
Recommended

Recommended

by 96% of customers
Sort by
Why go anywhere else?
Customer Service
Quality
Value
Faultless from the initial contact to the goodbye cuppa. Everything on time, exactly as promised and excellent value. A top service. This time is was five replacement windows, all great improvements on what went before. The big kitchen door and the bathroom windows done five years ago still look as good as new. We have no hesitation in recommending Headway.
Simon and Debs Posted on 24/08/2018 , work completed 24/08/2018
Recommended
Professional.
Customer Service
Quality
Value
Excellent clean and tidy work by both fitters.
Alan, Kent Posted on 29/05/2018 , work completed 29/05/2018
Recommended
Prompt & professional
Customer Service
Quality
Value
Excellent service, arrived on time. Very clean and tidy.
Sue, Kent Posted on 22/02/2018 , work completed 22/02/2018
Recommended
Excellent company; brilliant products and fitting
Customer Service
Quality
Value
Headway replaced all 16 of our windows. We found them to be a friendly, knowledgeable and professional company to work with from start to finish ? from sales and survey through to fitting. They supply quality products and I couldn?t be happier with our new windows. Special thanks to Ashley, the fitter, and Darren, the surveyor, who went above and beyond to ensure that our windows were finished perfectly and that we were 100% happy with them. Thank you Headway.
Silvia, . Posted on 11/12/2017 , work completed 11/12/2017
Recommended
Great job
Customer Service
Quality
Value
Promptly informed early that the first day work would be postponed due to weather. 3 days worked, arrived and left when stated. Removed all of old conservatory, left site clean and tidy each day and at end of job. Quality of conservatory and workmanship excellent. Polite and considerate of others, gates left closed after work, all stages of process from survey excellent.
Peggy, Kent Posted on 21/11/2017 , work completed 21/11/2017
Recommended
Professional from start to finish.
Customer Service
Quality
Value
From quote to installation, it was professional, quick and first class. Ashley did a great job installing our windows and door, and left our home looking immaculate, no mess at all.
Hayley, Kent Posted on 14/11/2017 , work completed 14/11/2017
Recommended
Excellent product but poor customer service by management
Customer Service
Quality
Value
Failure to install on day agreed due to staffing issues. However customer service was appalling, with no phonecall to inform us and no apology until we called them to find out why our doors were not being installed . Found management rude and dismissive.
Lydia Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 31/10/2017)
Dear Lydia Thank you for your comment regarding our excellent quality of products, we are however disappointed to hear you found our customer service not up to par. Our installer however did arrive at your property on the date arranged/agreed and installed 3 windows, being part of your installation, the doors unfortunately had to be installed the following day as our installer 5 days previously had undergone a minor operation and although it was assumed by our management he would be back to work fit and ready; on the morning of your installation he notified our office that he felt the doors could be an issue for him lifting, we therefore offered assistance on site to help but due to some pain he was suffering throughout the morning it was decided we had no choice or alternative option but for him to return the following morning to complete the installation, which he duly did. An apology for this unforeseen issue was made to a Mr Arnold who was on site at the time but we apologize a verbal apology was not also given to yourself on the day, we did however try to explain these circumstances to yourself during a telephone conversation and I hope you have received our email sent to you on the 25th October explaining the issue with our installer and an official apology from Headway for any inconvenience this may have caused you. Regards Mrs Victoria Marks.
Excellent job done.
Customer Service
Quality
Value
Nice, competent worker, who was very polite and tidy, and performed a good job.
Matthew, Kent Posted on 30/05/2017 , work completed 30/05/2017
Recommended
Efficient & professional
Customer Service
Quality
Value
Arrived on time, worked quickly & efficiently. Very pleased with result.
Chris, Kent Posted on 08/03/2017 , work completed 08/03/2017
Recommended
Full window replacement.
Customer Service
Quality
Value
Very good job. 32+ window panes replaced. Had a choice of frames which attracted us. Good job.
Geoff, Kent Posted on 16/01/2017 , work completed 16/01/2017
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.