Heelas Heating & Renewables

I contacted Heelas in mid-January, having previously used them for our annual boiler service. As always they were prompt in getting back to me and arranging a time to look at our faulty boiler. When it transpired we needed to have a new boiler installed, they were great in getting this arranged for us as soon as possible. We literally had the boiler installed the next day. They came in early in the morning, were very respectful of our social distancing wishes, worked tirelessly and had our boiler installed the same day. To be honest I can't fault them and would thoroughly recommend them to anyone who would like to hire a reliable and competent company. Their admin team is lovely too and always super helpful. I wouldn't go anywhere else for our boiler or any other problems. Thank you so much, Dan and the team!

Heelas Renewables did an excellent job for us. Dan Heelas visited us to carry out a survey of our heating and offered solutions. Communication throughout was excellent and a quote with suggested extras followed very soon. They carried out the work a short while later. The engineer, Richard, who completed the job was fantastic. He was very friendly, cooperative and thoughtful and spent a lot of time explaining what he was doing and making sure we were happy with everything. He was very well organised and tidy. The electricians who attended to complete that side of the job were great too. Altogether a thoroughly satisfactory experience and we are delighted with the outcome.

We were having problems with leaky whirlpool bath fittings, and a number of other minor plumbing woes. I tried a self fix and failed, and had problems with the stop cock (nightmare!). Dan came out promptly, fixed the immediate stuff, and assessed the other items. Then as a follow up his colleague Richard came, was already well briefed, and fixed the remainder, and serviced the boiler by request too. Great service, great communicators, highly recommend!

Our 20+ year old boiler started to really play up in early Jan and despite a maintenance contract with British Gas they were unable to fix it or suggest next steps after a lengthy engineer visit so we contacted Heelas as well as other companies. Heelas were very prompt to respond, surveyed the problem boiler and pipework and made recommendations, and crucially were able to fit us in quickly. The engineers were excellent, clean, tidy, and professional, keeping us informed of what they were doing as well as discussing issues they encountered along the way. Work was completed ahead of schedule and we now have a fully functioning boiler and system for the first time in a long while. We will definitely call on their services for future plans and highly recommend them. Thoroughly professional organisation.

We contracted Heelas after moving into our home with a very old heating system which was not performing well. We had already chosen to replace the full system rather than repair (the system was 26 years old and showed signs of neglect). From the initial contact right through to the job completion, we were very happy with Heelas. The workmen were always on time, very clean and kept us informed at every step of the job, including when there was an unexpected curveball with a shower. There was a slight issue with the quote, however, it was rectified prior to job start in a fair and equitable manner. All snags were corrected before the end of each day (albeit there were only 2 minor ones!), and we also had a telephone follow up from Dan Heelas himself to check on satisfaction. Heelas are not the cheapest out there, but we are happy that we did get value for money and the satisfaction of a job very well done!

The underfloor heating needed servicing and the hot water circuit to towel radiators need more control. Dan identified the problematic issues quickly and suggested a suitable remedy. Richard attended the property to carry out the work. He was very thorough and efficient, and highly competent. All work was completed in a timely way and the team were very professional.

We are delighted with the boiler replacement and installation of a new radiator that Heelas completed for us. They were very thorough in their initial visit to ensure they really understood everything that needed doing. They were not the cheapest quote, but we had complete confidence that there would be no nasty surprises. They spotted several compliance issues that other companies did not mention, made clear what was optional but advisable as improvements, and they also explained why some expensive procedures and products other companies had suggested were not necessary or even desirable. So we feel confident that the final price paid was probably as good or better than what we would have ended up paying for apparently cheaper companies. As our old boiler had completely failed, Heelas slotted the work in very quickly. The engineer on site was very professional, helpful, tidy and clean, and he took the time to explain how everything worked and make sure the system was running well and to our satisfaction before leaving. I would recommend Heelas without hesitation and will certainly go back to them for any further heating or plumbing work we need.

Heelas Heating and Renewables is a company from whom I have had good service over the last few years. I have had a new boiler fitted (Worcester Bosch) which they service regularly, a water softener and most recently a Bosch air conditioning unit. This was completed before the last mini heatwave so I was able to benefit from a lovely cool room. I have always found the team helpful, courteous and respectful of my property. They respond promptly whenever I have any queries and would have no hesitation in recommending Heelas.

We had really good service from Heelas: thorough, considerate and efficient at all stages of the process, from quoting to completion, so I wouldn't hesitate to recommend them. We asked Heelas to supply and fit a Worcester Bosch combi boiler and new thermostat to replace our current elderly boiler. The quote was very thorough and set out a couple of different options and explained additional costs that might be incurred as the job progressed, so there would be no nasty shocks later (in the end, all went very smoothly and the worst case scenario didn't happen.) The work was done really efficiently and neatly, on budget and in the agreed time - it took around a day and a half and we were consulted about it as it went along (eg to check we were happy with the precise placement of the boiler in the space.) They went the extra mile to make good and tidy up - for example, it was necessary to replace some bricks where the old flue had been, and they managed to source bricks of the right colour and check we were happy with them. Everybody we had contact with at Heelas was pleasant, professional, punctual, helpful and considerate. I felt we were in very safe and expert hands, and I doubt you could find a better service.

The whole process was painless. Prompt communications, reliable service, competitive price, brilliant craftsmanship and clean fast work. Minor problem is the thermostat is not accurate.