Hestia North East Ltd

Great service today from Ian and Trevor. Our new boiler was fitted as scheduled and nothing was too much trouble. Very knowledgeable and top-class workmanship. Would highly recommend.

Ian and Trevor quoted and installed a new Worcester Bosch 18/25 Heatslave oil combo boiler to replace the 20 year old boiler that had suffered a major failure due to old age. The quotation was clear, comprehensive and competitive. Ian and Trevor were doing a large industrial installation and managed to rearrange their work to fit us in within a week of quoting as we had no hot water or heating. On the day of installation they arrived at the specified time and worked hard and efficiently to complete the work within one day, we had two existing isolation valves that had small leaks on the valve stem, they installed two new replacement valves for us which we had purchased. They were both very friendly polite and professional at all times, they worked quickly and tidily and arranged for all rubbish and the old combi boiler to be collected and taken away at the end of the job. They have registered our combi boiler with Worcester Bosch to get the extended warranty and have entered us into their diary to ensure the boiler is serviced each year. Steph in the office is very helpful and kept us informed about the payment of the D&G contribution to the cost of the provided the invoice for the work. We would have no hesitation in using Hestia Heating North East again and would highly recommend using Ian, Trevor for any heating work. Thank you for the great service and job well done.

Ian and Trevor worked with a local builder to relocate and refit a Worcester-Bosch gas boiler for me, and link it in to an unvented cylinder. This was not a straight-forward job, as the house had a structural anomaly and an internal wall had to be relocated. They also fitted new pipework and radiators. The work spanned a period of two months to accommodate ongoing redecoration, during which their expertise and experience was evident. I would have no hesitation in recommending them.

Ian and Trevor fitted a Worcester Bosch central heating boiler three years ago. At the time we got several prices. Their price was fair and they gave useful guidance and advice. We have since used them for annual boiler servicing and very recently to change all our radiator thermostatic valves. We didn't bother looking for alternative quotes as we know they price fairly and find them reliable and professional.

I contacted Hestia (North East) Ltd, as our ancient back boiler needed to be replaced. To my surprise, Ian came out the very same day to see what our requirements were. Our old back boiler was to be replaced by a condensing boiler - something we should have done years ago. After looking at what was needed - (gave practical advice and there was no hard sell for anything we didn't need), Ian provided us, the next morning, with a very fair quote, which we accepted. I must say I was very impressed with Ian's work ethic, as he never stopped in the three days that it took to complete the installation. All work was completed to a very high standard. Following the installation, Ian ran through the workings of the new boiler and said he was more than happy for us to contact him, if we encountered any problems. So, in summary, if you're looking for a first class heating engineer, I can highly recommend Hestia North East Ltd.

Our 12 year old Vaillant Combi Boiler needed replacing - and the sooner the better as we were without hot water. WE got 3 quotes to fit Which recommended replacements. Hestia gave us a significantly lower price AND were able to supply and fit within a week, so we went with them. We were very happy with the friendly, professional and thoughtful approach of the fitters. They got the job done with the least possible fuss, demonstrated the controls to us and were away after only 7 hours or so. We felt very confident in their ability and will have them back to undertake regular servicing. They registered the new boiler (Worcester Bosch 8000 Life 40kw condensing) for the 12 year makers guarantee.

Replacement boiler Responded to initial contact quickly, showed up on time to quote and was informative and friendly. On the day they showed up on time, did everything that was quoted for without issue, then the next day they collected the old boiler. Would happily recommend.

We recently had a new boiler installed by Hestia. We found the entire experience, from our initial contact with them to the completion of the installation, was nothing short of excellent. Clear communication was maintained throughout the process, ensuring we were well-informed in advance about costs, the date of installation, and how to operate the boiler and the controller. Hestia proved to be reliable, following through on their commitments promptly and efficiently. Moreover, their pricing was fair and reasonable. Every interaction we had with their team was friendly, polite and professional. Overall, I am thoroughly impressed with the service provided by Hestia, and I would not hesitate to use them again in the future.

I found Ian and Trevor to be reliable, professional and friendly. The price was reasonable and communication was good with any calls or e mails being responded to quickly. I would have no hesitation in recommending Hestia and I would definitely use them again.

I had a new boiler installed by Hestia North East Ltd yesterday and it was an excellent experience, Ian and Trevor never stopped and got the job done quicker then I thought it would be, I can't thank them enough for their work and they were extremely tidy. Highly recommend for anyone looking to use them.