Endorsed by Which?

Hestia North East Ltd

5.0

57 Reviews

Opening Hours
Today -
  • Monday 09:00–15:00
  • Tuesday 09:00–15:00
  • Wednesday 09:00–15:00
  • Thursday 09:00–15:00
  • Friday 09:00–15:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Hestia North East Ltd is a family run company which has been established for over 20 years. Specialising in Heating Systems for Domestic and Commercial Customers.

With high oil, gas and electricity prices looking like they’re here to stay, it’s more important than ever that we heat our homes in the most efficient way, Hestia are committed to providing you with the best solution for your particular needs.

We are based in the Derwentside area of Durham but work right across the North East of England. We are accredited Worcester Bosch Installers. Our customer base normally consists of families/individuals looking for a friendly, honest and reliable company to meet their central heating requirements. Almost 70% of our business comes from word of mouth/repeat business.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Fireplace and stove installers

  • Renewable energy

  • More Services

    • flue systems
    • chimney lining
    • chimney works

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
57 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
New boiler system
Customer Service
Quality
Value
The fab 2 replaced my Baxi back boiler which they fitted about 20 years ago, with a new Worcester Bosch , all done in a day and a bit. Managed to keep all my existing fittings in the cupboard where the boiler is sited, pipes are fitted invisibly, very fair prices even for servicing, can I give 10 stars ?
Customer in Tyne and Wear Posted on 28/07/2020 , work completed 09/07/2020
Excellent all round
Customer Service
Quality
Value
I had a boiler which needed replacing in a hurry - Hestia removed an ancient Oil boiler and replaced it with a modern LPG Gas Combi boiler with internet-connected thermostat within a few days, at a price which was several hundred pounds cheaper than our competing quote. The guys were a delight to deal with, and also came back to resolve a (very) minor issue without further cost or complaint. Would recommend to others without hesitation.
Customer in County Durham Posted on 09/07/2019 , work completed 24/05/2019
New gas central heating system
Customer Service
Quality
Value
Trevor and Ian came to install full gas central heating in my home. They took out the old central heating, electric storage heaters and installed brand new radiators and a new boiler. Still getting used to the new system but overall am absolutely thrilled with the result. When Ian came out to give me a quote and told me it would take 2 days I thought, I'm sure it will take longer, but it was all installed in 2 days! Trevor was brilliant and explained everything in a simple manner. Couldn't fault Hestia, will definitely get them out again, should I need too.
Customer in Tyne and Wear Posted on 18/05/2019 , work completed 08/05/2019
Fast,efficient, accurate
Customer Service
Quality
Value
Required a boiler replacement. Quote was competitive and accurate, installation date very rapid and work carried out in exemplary fashion. Communications were excellent throughout. I shall most definitively do business with them in the future. Highly recommended
Customer in County Durham Posted on 24/03/2019 , work completed 14/03/2019
Brilliant job.
Customer Service
Quality
Value
Would highly recommend, very impressed with the service we received.
Colin, County Durham Posted on 27/02/2019 , work completed 27/02/2019
Professional service from quote to completion.
Customer Service
Quality
Value
Prompt and professional service from the quote to the finished job. Knologable and experienced trades people that answered all our questions, great budget and warrenty for our new Worcester Bosh combi boiler. Clean and tidy installation in just over half a day, would highly recommend, no fuss and straight forward, very pleased. Have asked them to undertake our annual service as they were better than the big national company we had used. Great job and great lads, thank you.
Customer in County Durham Posted on 05/02/2019 , work completed 05/02/2019
New Boiler instalation
Customer Service
Quality
Value
New viessman boiler installed and abit of pipe work for central heating system needed replacing , plus thermostats added to rads..could not be happier, everything now working as it should. Ian came out and gave a very copetitive quote and a fitting time. Job done on time and to a very high standard( new it would be) as i have had a new gas fire & surround fitted in the past by these guys..would highly reccomend to anyone who wants a quality job done with no fuss , if i need anything done in the future i know who 1st to call.
Customer in County Durham Posted on 28/01/2019 , work completed 23/01/2019
Impressed
Customer Service
Quality
Value
Impressed & will use again & no hesitation in recommending - which I have already done - twice!
Which? Trusted Traders Consumer Posted on 29/08/2018 , work completed 29/08/2018
Full new heating system and fitted stove
Customer Service
Quality
Value
After spending months looking for a company to carry out and removal of a old fire and fita new boiler and system into my home and woodburning stove, I spoke with Trevor on a Saturday afternoon and he explained few options to me and kept everything very simple so i could understand the full system in question, When the work started Trevor and Ian was on site at the arranged time, there carried out the work over few days which was need to be done, also kept me updated on the work and if there was any problems, the full system was tested and I was showing how to use it, I found Trevor and Ian very polite and friendly people to chat with and I kept asking questions about different things to which there took time to explain fully. After the work was completed Trevor and Ian are on the end of the phone to give you really good support and help if needed, I would like to say I work with a lot of trades over the last 24 years and found them to be in the top 2 of all time for everything you could wish for.........
Jaffas80 Posted on 05/07/2018 , work completed 05/07/2018
First Class Service
Customer Service
Quality
Value
I have used Hestia North East for over 15 years when they installed & serviced my previous back boiler & Fire This month I have had a new Combi boiler, radiators & a log style gas fire fitted. The work was completed without any hassle & disruption was kept to a minimum within the timescale quoted. They turn up on time, are very tidy workers & the father & son are polite & respectful of your property If you want an excellent job done I would highly recommend this family business N Stabler Tyne & Wear (May 2018)
N. Stabler Posted on 29/05/2018 , work completed 29/05/2018
Removal and Installation of New Boiler
Customer Service
Quality
Value
They arrived on Monday morning 30/04/2018 and removed the old boiler and associated pipework in a clean and tide manner. They then installed and tested the new boiler with minimal disruption within the same day. I found them to be an extremely professional and efficient team.
Alan C Posted on 12/05/2018 , work completed 12/05/2018
Excellent work
Customer Service
Quality
Value
The job was carried out in a prompt manner by two excellent workman, who were cheerful and hard-working. Their 'after-sales' services was wonderful and nothing was too much trouble for them in explaining several times to us oldies just how the controls worked! Could not recommend them enough.
Malcolm, County Durham Posted on 03/05/2018 , work completed 03/05/2018
Excellent Job
Customer Service
Quality
Value
Gave excellent price for fitting of a combi boiler - arrange date for work. Work carried out was very professional. Father and son very cheerful. Good time keeping, excellent workmanship, courteous, respectful and very tidy. would recommend to anyone who wants an excellent job carried out. Karen, County Durham
Karen# Posted on 30/04/2018 , work completed 30/04/2018
Fantastic job
Customer Service
Quality
Value
Fantastic job from beginning to end. Gave prompt quote - excellent price - arranged date for fitting new boiler. Work carried out professionally and cheerfully would definitely recommend to anyone who wants an excellent job carried out.
Pauline, Tyne and Wear Posted on 09/03/2018 , work completed 09/03/2018
Excellent Service
Customer Service
Quality
Value
First introduced to the company 21 years ago when they fitted back boiler and fire which they have serviced each year and last year due to fitting a new kitchen we needed a new boiler and fire we had no hesitation in having them do the work. They are always on time (no matter the weather), courteous and respectful. We highly recommend "Hestia North East Ltd" to anyone who is looking for excellent service.
Bill Coates Posted on 21/02/2018 , work completed 21/02/2018
Excellent service
Customer Service
Quality
Value
Arrived early, work finished in one day as promised and both Father and Son pleasant and helpful. New boiler and accessories working fine.
Brian L Posted on 29/10/2017 , work completed 29/10/2017
First class service at reasonable price for major domestic central heating problem..
Customer Service
Quality
Value
Trevor and Ian, father & son, provided us with a first class service for a job which they did in a third of the time other companies had quoted and at a much more acceptable cost. We can't thank them enough. Workmanship, excellent. Time keeping excellent. Tidiness excellent. Consumption of chocolate digestive biscuits , enormous! Barry & Ann Greener
Greener Posted on 02/10/2017 , work completed 02/10/2017
Very Pleased
Customer Service
Quality
Value
A very good professional job. Done in good time and good value for money.
Robin, Northumberland Posted on 31/07/2017 , work completed 31/07/2017
Professional workmen
Customer Service
Quality
Value
The Installation of our new boiler was done without any fuss and they took time to explain all the different workings. they were tidy and very professional with the job
craig g Posted on 07/04/2017 , work completed 07/04/2017
Customer focused family firm
Customer Service
Quality
Value
Came highly recommended and exceeded expectations. Excellent workmanship and nothing was too much trouble. Lovely people, first class work, competitive price. Who could want more?
Paul, Tyne and Wear Posted on 23/03/2017 , work completed 23/03/2017
Very good workmanship
Customer Service
Quality
Value
Very good & professional. 2nd house we've had these people for yearly maintenance and other problems. Totally satisfied over several years.
Peter, County Durham Posted on 24/01/2017 , work completed 24/01/2017
Reliable and professional
Customer Service
Quality
Value
Installed a new stove for me. Very nice people, prompt, professional and did a great job. Very happy.
Susan, County Durham Posted on 23/01/2017 , work completed 23/01/2017
Boiler service
Customer Service
Quality
Value
Yearly boiler service carried out with the usual efficiency I have used this company for 5 years since they installed my boiler and would recommend them to anyone
Ronwill Posted on 07/11/2016 , work completed 07/11/2016
Fantastic friendly service
Customer Service
Quality
Value
I have just had a Worcester Bosch boiler, new radiators and gas fire installed by this company. They installed my previous system 20 years ago and have given me tremendous service all those years. I didn't bother getting another estimate as I had total confidence. Any mess is kept to a minimum and they are always there to answer any queries I may have. It has always been a pleasure dealing with this company
SueM44 Posted on 02/11/2016 , work completed 02/11/2016
Excellent installation
Customer Service
Quality
Value
Had a Worcester Bosch boiler installed . Was done by father and son,who run the business,very friendly and approachable.excellent job clean up after perfect.Could not wish for a better job..
Briandrabble Posted on 14/10/2016 , work completed 14/10/2016