Hestia North East Ltd

Great service today from Ian and Trevor. Our new boiler was fitted as scheduled and nothing was too much trouble. Very knowledgeable and top-class workmanship. Would highly recommend.

Ian and Trevor quoted and installed a new Worcester Bosch 18/25 Heatslave oil combo boiler to replace the 20 year old boiler that had suffered a major failure due to old age. The quotation was clear, comprehensive and competitive. Ian and Trevor were doing a large industrial installation and managed to rearrange their work to fit us in within a week of quoting as we had no hot water or heating. On the day of installation they arrived at the specified time and worked hard and efficiently to complete the work within one day, we had two existing isolation valves that had small leaks on the valve stem, they installed two new replacement valves for us which we had purchased. They were both very friendly polite and professional at all times, they worked quickly and tidily and arranged for all rubbish and the old combi boiler to be collected and taken away at the end of the job. They have registered our combi boiler with Worcester Bosch to get the extended warranty and have entered us into their diary to ensure the boiler is serviced each year. Steph in the office is very helpful and kept us informed about the payment of the D&G contribution to the cost of the provided the invoice for the work. We would have no hesitation in using Hestia Heating North East again and would highly recommend using Ian, Trevor for any heating work. Thank you for the great service and job well done.

Ian and Trevor worked with a local builder to relocate and refit a Worcester-Bosch gas boiler for me, and link it in to an unvented cylinder. This was not a straight-forward job, as the house had a structural anomaly and an internal wall had to be relocated. They also fitted new pipework and radiators. The work spanned a period of two months to accommodate ongoing redecoration, during which their expertise and experience was evident. I would have no hesitation in recommending them.

Ian and Trevor fitted a Worcester Bosch central heating boiler three years ago. At the time we got several prices. Their price was fair and they gave useful guidance and advice. We have since used them for annual boiler servicing and very recently to change all our radiator thermostatic valves. We didn't bother looking for alternative quotes as we know they price fairly and find them reliable and professional.

I contacted Hestia (North East) Ltd, as our ancient back boiler needed to be replaced. To my surprise, Ian came out the very same day to see what our requirements were. Our old back boiler was to be replaced by a condensing boiler - something we should have done years ago. After looking at what was needed - (gave practical advice and there was no hard sell for anything we didn't need), Ian provided us, the next morning, with a very fair quote, which we accepted. I must say I was very impressed with Ian's work ethic, as he never stopped in the three days that it took to complete the installation. All work was completed to a very high standard. Following the installation, Ian ran through the workings of the new boiler and said he was more than happy for us to contact him, if we encountered any problems. So, in summary, if you're looking for a first class heating engineer, I can highly recommend Hestia North East Ltd.

Our 12 year old Vaillant Combi Boiler needed replacing - and the sooner the better as we were without hot water. WE got 3 quotes to fit Which recommended replacements. Hestia gave us a significantly lower price AND were able to supply and fit within a week, so we went with them. We were very happy with the friendly, professional and thoughtful approach of the fitters. They got the job done with the least possible fuss, demonstrated the controls to us and were away after only 7 hours or so. We felt very confident in their ability and will have them back to undertake regular servicing. They registered the new boiler (Worcester Bosch 8000 Life 40kw condensing) for the 12 year makers guarantee.

Replacement boiler Responded to initial contact quickly, showed up on time to quote and was informative and friendly. On the day they showed up on time, did everything that was quoted for without issue, then the next day they collected the old boiler. Would happily recommend.

We recently had a new boiler installed by Hestia. We found the entire experience, from our initial contact with them to the completion of the installation, was nothing short of excellent. Clear communication was maintained throughout the process, ensuring we were well-informed in advance about costs, the date of installation, and how to operate the boiler and the controller. Hestia proved to be reliable, following through on their commitments promptly and efficiently. Moreover, their pricing was fair and reasonable. Every interaction we had with their team was friendly, polite and professional. Overall, I am thoroughly impressed with the service provided by Hestia, and I would not hesitate to use them again in the future.

I found Ian and Trevor to be reliable, professional and friendly. The price was reasonable and communication was good with any calls or e mails being responded to quickly. I would have no hesitation in recommending Hestia and I would definitely use them again.

I had a new boiler installed by Hestia North East Ltd yesterday and it was an excellent experience, Ian and Trevor never stopped and got the job done quicker then I thought it would be, I can't thank them enough for their work and they were extremely tidy. Highly recommend for anyone looking to use them.

Arrived spot on time as advised, the job was to remove a conventional boiler system and replace with a new Combi boiler. My main concern was wanting the pipes in the kitchen to be hidden without huge holes in the wall or the granite worktops hindering the installation. This was no bother to Trever and Steve, all pipes were hidden, no huge holes under the boiler, the installation was completed on time to an extremely high quality. A fantastic job, could not be happier. Nothing was a problem, both extremely knowledgeable and just nice guys. Installation was completed on time at the price quoted with minimal disruption and no mess. I have no hesitation in recommending this company.

We had Ian and Trevor out to replace our old system oil boiler central heating system with a new oil combi boiler central heating system. Both are very friendly and knowledgeable and the work carried out was to an excellent standard. All the old pipes and storage tanks were removed and new pipe work put in place with minimal disruption and the whole working area left very clean and tidy when done. An issue with how the old heating system had been plumbed in was quickly dealt with and full explanations given as to what was going on. Would highly recommend Hestia to anyone looking to have work done in the future.

We asked Hestia to quote for our new boiler and hot water system after seeing their reviews on Which Trusted Traders site. We also wanted a Which Best Buy recommended boiler and Hestia are approved Worcester Bosch fitters (as well as other makes). Ian arrived very promptly at the arranged time to give us advice and a subsequent price. We were impressed with his knowledge and thought it was a fair price for quality products and so we decided to go with them. A date for the installation was agreed at a time convenient to us and we found Ian and Trevor to be very hard working, personable and professional at all times. There was a small unexpected problem linking our existing power shower into the new system but that was resolved very quickly. We have agreed for Hestia to return for our annual service and would have no hesitation in recommending them.

I asked Ian to come to my house and give me a quote. I knew what I wanted, changing from a vented system to a sealed system, if it was possible. Ian gave three options on how to achieve it. The third option wasn't something I had thought of but I realised it was best for me, the system and probably for Ian and Trevor to install. I accepted it (after another comparison quote as I had no idea what the work should cost). Ian and Trevor are really nice chaps, friendly and considerate of your property. They got straight to work, no standing around. Between them they tackled the list of jobs. They knew everything that needed doing from Ians first visit and just got on with it. The work was finished on time without any problems. It was all very neatly installed. Trevor did an excellent job of repairing an access hole in the ceiling which I thought would be a job for me to fix. I would highly recommend that you ask them around for advice and a quote.

I am so appreciative of the whole Hestia team's efforts to accommodate me by rearranging their workload, enabling my boiler to be replaced in a relatively short time frame. Trevor and Ian arrived promptly and replaced my old Baxi combi boiler with a new updated model without any fuss. The work was carried out professionally in just over half a day and everything was left clean and tidy. Both men were very polite, helpful and friendly, and Trevor clearly and patiently explained how to set up and use the boiler’s remote thermostat. Nothing was a trouble to them, and they assured me of their ongoing support as necessary. I have no hesitation in recommending them.

In giving me an estimate for replacing my old Baxi boiler with a new Worcester Bosch boiler, Ian visited the house to check out the job. I really like to meet the person who is going to do the job for me, whether they give me confidence in what they are going to do or not. They then fixed to come on Bank holiday Monday which I was so grateful for because my house was freezing. My confidence was not miss placed. Ian and his dad did an excellent job taking out the old boiler and fitting the new one in about 6 hrs. In explaining the new digital controls I was assured that I could ring them if I needed to! I was very happy with their work and would happily recommend them.

Trevor and Ian removed our old back boiler and fire. Fitted a new Worcester Compact Condensing boiler. Alsoa new stove fire and stone fire surround. Very pleased with work carried out by Hestia. We have used this company previously and they have always done a good job and nothing was too much trouble to them. They arrived on time and carried out the work as stated in the time and price quoted. They came across unforseen work which they overcame without extra cost. We would definitely use this company again and highly recommend them.

The fab 2 replaced my Baxi back boiler which they fitted about 20 years ago, with a new Worcester Bosch , all done in a day and a bit. Managed to keep all my existing fittings in the cupboard where the boiler is sited, pipes are fitted invisibly, very fair prices even for servicing, can I give 10 stars ?

I had a boiler which needed replacing in a hurry - Hestia removed an ancient Oil boiler and replaced it with a modern LPG Gas Combi boiler with internet-connected thermostat within a few days, at a price which was several hundred pounds cheaper than our competing quote. The guys were a delight to deal with, and also came back to resolve a (very) minor issue without further cost or complaint. Would recommend to others without hesitation.

Trevor and Ian came to install full gas central heating in my home. They took out the old central heating, electric storage heaters and installed brand new radiators and a new boiler. Still getting used to the new system but overall am absolutely thrilled with the result. When Ian came out to give me a quote and told me it would take 2 days I thought, I'm sure it will take longer, but it was all installed in 2 days! Trevor was brilliant and explained everything in a simple manner. Couldn't fault Hestia, will definitely get them out again, should I need too.

Required a boiler replacement. Quote was competitive and accurate, installation date very rapid and work carried out in exemplary fashion. Communications were excellent throughout. I shall most definitively do business with them in the future. Highly recommended

Prompt and professional service from the quote to the finished job. Knologable and experienced trades people that answered all our questions, great budget and warrenty for our new Worcester Bosh combi boiler. Clean and tidy installation in just over half a day, would highly recommend, no fuss and straight forward, very pleased. Have asked them to undertake our annual service as they were better than the big national company we had used. Great job and great lads, thank you.

New viessman boiler installed and abit of pipe work for central heating system needed replacing , plus thermostats added to rads..could not be happier, everything now working as it should. Ian came out and gave a very copetitive quote and a fitting time. Job done on time and to a very high standard( new it would be) as i have had a new gas fire & surround fitted in the past by these guys..would highly reccomend to anyone who wants a quality job done with no fuss , if i need anything done in the future i know who 1st to call.

After spending months looking for a company to carry out and removal of a old fire and fita new boiler and system into my home and woodburning stove, I spoke with Trevor on a Saturday afternoon and he explained few options to me and kept everything very simple so i could understand the full system in question, When the work started Trevor and Ian was on site at the arranged time, there carried out the work over few days which was need to be done, also kept me updated on the work and if there was any problems, the full system was tested and I was showing how to use it, I found Trevor and Ian very polite and friendly people to chat with and I kept asking questions about different things to which there took time to explain fully. After the work was completed Trevor and Ian are on the end of the phone to give you really good support and help if needed, I would like to say I work with a lot of trades over the last 24 years and found them to be in the top 2 of all time for everything you could wish for.........

I have used Hestia North East for over 15 years when they installed & serviced my previous back boiler & Fire This month I have had a new Combi boiler, radiators & a log style gas fire fitted. The work was completed without any hassle & disruption was kept to a minimum within the timescale quoted. They turn up on time, are very tidy workers & the father & son are polite & respectful of your property If you want an excellent job done I would highly recommend this family business N Stabler Tyne & Wear (May 2018)

They arrived on Monday morning 30/04/2018 and removed the old boiler and associated pipework in a clean and tide manner. They then installed and tested the new boiler with minimal disruption within the same day. I found them to be an extremely professional and efficient team.

Gave excellent price for fitting of a combi boiler - arrange date for work. Work carried out was very professional. Father and son very cheerful. Good time keeping, excellent workmanship, courteous, respectful and very tidy. would recommend to anyone who wants an excellent job carried out. Karen, County Durham

First introduced to the company 21 years ago when they fitted back boiler and fire which they have serviced each year and last year due to fitting a new kitchen we needed a new boiler and fire we had no hesitation in having them do the work. They are always on time (no matter the weather), courteous and respectful. We highly recommend "Hestia North East Ltd" to anyone who is looking for excellent service.

Arrived early, work finished in one day as promised and both Father and Son pleasant and helpful. New boiler and accessories working fine.

Trevor and Ian, father & son, provided us with a first class service for a job which they did in a third of the time other companies had quoted and at a much more acceptable cost. We can't thank them enough. Workmanship, excellent. Time keeping excellent. Tidiness excellent. Consumption of chocolate digestive biscuits , enormous! Barry & Ann Greener

The Installation of our new boiler was done without any fuss and they took time to explain all the different workings. they were tidy and very professional with the job

Yearly boiler service carried out with the usual efficiency I have used this company for 5 years since they installed my boiler and would recommend them to anyone

I have just had a Worcester Bosch boiler, new radiators and gas fire installed by this company. They installed my previous system 20 years ago and have given me tremendous service all those years. I didn't bother getting another estimate as I had total confidence. Any mess is kept to a minimum and they are always there to answer any queries I may have. It has always been a pleasure dealing with this company

Had a Worcester Bosch boiler installed . Was done by father and son,who run the business,very friendly and approachable.excellent job clean up after perfect.Could not wish for a better job..

Two friendly Hestia engineers installed a living-room gas-fire for me, coming at the time appointed, and carrying out the work with efficiency, skill, attention to detail, and consideration. Made sure I understood how to operate the fire and left everything clean and tidy. Highly recommended.