New gas boiler fitted

An immersion heater was leaking and we needed an urgent repair. They responded within an hour, fixed the problem quickly at a very reasonable price. We were really pleased with the service.

Pleasant to deal with, quick to arrive and conduct the work. Explained our options and the costs involved clearly. Recommended.

A repair on our broken down boiler. We got back from our holiday to a boiler which didn't work. Phoned rob from hgs and within 24 hours it was fixed and running again perfectly. Brilliant and fast response with very knowledgeable staff. Great job will recommend to everyone.

I had a leaking overflow pipe from the loft and contacted the plumbers. I got a call back from the MD, Rob, who talked me through how to stop the water until a plumber could get to me, all the costs of the initial diagnosis and potential variants, and gave me a four hour time slot that a plumber would be there that day. When Matt turned up, he was friendly, knowledgeable and quick and had the float valve replaced and tested in no time. He also gave me some advice about future fixes from what he’d seen in the water tank.. we had some laughs and then he left. I got another call from Rob to check everything was okay and to say the invoice (of exactly what was quoted) was in my inbox. Couldn’t be more happy with the service, would really highly recommend.

My washing machine flooded the kitchen and the next room. The water from the kitchen is pumped out to a vertical pipe, which then slopes to join the bathroom waste water and leads to the septic tank and the water is pumped deep underground to a Spoke System at the far end of the garden. I phoned HSL who sent an engineer the next day and he found the pump inside the house had broken. He replaced it and flushed out all the water after adjusting the pump's action. A week later, the flooding happened again. HSL were very helpful when I contacted them and suggested I got a Drain firm to check the system outside, and they found no leaks but detected roots in two places and advised a visit from the Slurry services. Wet wipes that a visitor used had caught on the roots and blocked the entrance to the final tank. HSL were in contact frequently and the two people who organised the work of the engineers discussed the problems with me as they occurred, and while I was considering finding a new bigger box for the indoor pump, they advised me to have the drainage assessed and the system emptied and then reconsider it. As no problems occurred I did not ask them to find a bigger box. They were helpful, sympathetic, and patient with my queries on the phone, and kept me informed of each stage in the proceedings.