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High Efficiency Heating UK Ltd

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5.0

306 Reviews

About

Andy Baxter has been in the gas and heating industry since 1979. He served his apprenticeship with British Gas and in 1990 opened his own business. In 2004 he set up High Efficiency Heating with his wife Sharron.

Our office hours are 9am to 5pm Monday to Friday and out of hours service for emergencies, under guarantee and contract customers.

High Efficiency Heating UK Limited is a family run business which now has over 4000 local customers. We are accredited Installers for Worcester Bosch, Vaillant and Ideal. Our Gas Safe Registered service engineers are City & Guilds qualified and trained by the manufacturers to their standards.

Our Motto is simple - Honest, Efficient and Hardworking (HEH).

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Renewable energy

Customer reviews

Reviews summary

5.0
306 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great service
Customer Service
Quality
Value
HEH recently serviced our boiler - which they installed a few years ago (great competitive job back then too). We received a text to confirm the time that the named engineer would arrive. The engineer arrived on time and did a great job, very efficient and tidy. Great value. We would not hesitate to recommend this company. Friendly office staff and good engineers.
David A14/09/2018
The trader replied (on 19/09/2018)
Hi David Thank You for your kind review and having us back to carry out work in your home. HEH try to keep up to date with the latest technologies to keep our valued customers up to date with arrival times and details of there appointments . It was a pleasure working for you and we are so pleased you are happy with our services Thanks Again All the Team form HEH
My review
Customer Service
Quality
Value
Excellent service.
Sheila, Cheshire11/09/2018
Great work
Customer Service
Quality
Value
Gareth capped the gas fire. Done to the agreed price with option to pay on visit or later through office bill. Heh UK Ltd stood out from others as Andy visited to assess work to be carried out free of charge. First impressions from from my initial phone call to the company & visits to the house were of a friendly & helpful company. I liked the ongoing communication with a 2 hour schedule text & a text when on way. Gareth was a very courteous, tidy worker.
Helena10/09/2018
The trader replied (on 19/09/2018)
Hi Helena Thank you for your kind review. HEH offer many services and we are so pleased you are happy with them. We do try to keep our customers updated before, during and after any job as it means so much to us that our valued customers are happy. We also try to keep up to date with the lasts technologies which allows us to keep our customers updated on arrival times. It was a pleasure carrying out work for you and thank you again for having us in your home. :) Warm Regards All the team at HEH
Serviced boiler
Customer Service
Quality
Value
Dave did a good job. Very pleased. Would recommend the firm and would use them again.
Christine, Lancashire07/09/2018
Prompt & professional
Customer Service
Quality
Value
I was very happy with the work done. HEH engineer, David Healicon, was very prompt and professional.
Eveline, Cheshire05/09/2018
Very helpful
Customer Service
Quality
Value
Dave and Harry were very helpful, worked very hard and left no mess for me to clean up. Nothing was too much trouble for them.
Elsie, Lancashire29/08/2018
The trader replied (on 19/09/2018)
Good Afternoon Elsie Thank you for your kind review. Dave and Harry found it a pleasure to work in your home. We are pleased you are happy with the service you received. If you need any assistance with your boiler or controls during the winter months please do not hesitate to contact us. Thanks Again All the Team at HEH
Great , reliable work
Customer Service
Quality
Value
The engineers who visit are knowledgeable and courteous. Visits are punctual and have attended even in the worst weather. Would happily recommend and good value for money.
David S28/08/2018
The trader replied (on 19/09/2018)
Hi David Thanks for leaving us a great review. We do try to be as punctual as possible in all weather too. Should you need our services during the colder months please do not hesitate to contact us Thanks Again All the Team at HEH
Fast response to pensioner`s water leak
Customer Service
Quality
Value
Dad had water flooding his bathroom and it was starting to come through the kitchen ceiling when I called to check on him after work. We turned the water off and thought, what do we do next? It was Friday evening after 5:30 on a Bank Holiday weekend. Sharon had left the office, but she contacted Andy who was with us just after six. He made things safe for overnight and was back the next day to fix the overflowing toilet cistern. Now that is what you call fast reliable excellent service. He put the customer, my 83 year old Dad first, into and during a well deserved Bank Holiday weekend break! The fee was extremely reasonable too, thank you Andy.
Shelley26/08/2018
The trader replied (on 19/09/2018)
Hi Shelly, Thank You for your lovely review. We are so happy we could be of assistance to your dad. Andy, Sharron and the Team at HEH will always prioritise emergency's such as your dads, day or night including weekends and bank holidays. It means so much to us that you are happy with the service Andy provided and that he managed to fix the problem. If you or your family need any further assistance please do not hesitate to contact us Warm Regards Andy, Sharron and All the Team at HEH
Satisfied
Customer Service
Quality
Value
Checked the boiler and fixed it. Will be contacting you to organise a contract when I'm back off holiday. 100% satisfied.
Hermione, Lancashire25/08/2018
The trader replied (on 11/09/2018)
Hi Thank you for taking the time to leave us a review. We are so pleaded you are happy with our work. We hope you have a lovely holiday and we look forward to seeing you again in the future. Thanks Again All the team at HEH
Very satisfied
Customer Service
Quality
Value
I had a new boiler fitted. The work was done very efficiently and I was kept informed as this work progressed. The work was carried out to the agreed schedule and price and I am very satisfied.
Phyllis, Cheshire10/08/2018
The trader replied (on 11/09/2018)
Hi Phyllis Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with our work. If you ned any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Kind Regards Leanne