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High Efficiency Heating UK Ltd

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5.0

240 Reviews

About

Andy Baxter has been in the gas and heating industry since 1979. He served his apprenticeship with British Gas and in 1990 opened his own business. In 2004 he set up High Efficiency Heating with his wife Sharron.

Our office hours are 9am to 5pm Monday to Friday and out of hours service for emergencies, under guarantee and contract customers.

High Efficiency Heating UK Limited is a family run business which now has over 4000 local customers. We are accredited Installers for Worcester Bosch, Vaillant and Ideal. Our Gas Safe Registered service engineers are City & Guilds qualified and trained by the manufacturers to their standards.

Our Motto is simple - Honest, Efficient and Hardworking (HEH).

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Renewable energy

Customer reviews

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Reviews summary

5.0
240 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Quality, reliable work.
Customer Service
Quality
Value
I have used HEH for the past 10 years for all my plumbing, heating and gas needs. I have never been disappointed with the service or work which they provide. They offer a text alert service which means you know when your engineer visit is booked for and even when the engineer is on their way to your house. Great company, I'd have no hesitation in recommending.
Paul W04/02/2018
The trader replied (on 06/02/2018)
Hi Paul Thank you for your custom over the years. It is a pleasure to carry out our services to you. We appreciate you leaving us a kind review also. We always strive to keep up with the latest technology to provide our customers with as much information as possible, so to know we are getting it right is great to hear. We look forward to taking care of you in the future. Thank Again :) Warm Regards All the Team at HEH
Very good & efficient job
Customer Service
Quality
Value
Everything done with care and consideration - really efficient job - would definitely recommend.
Susan, Lancashire01/02/2018
Prompt and professional
Customer Service
Quality
Value
Engineer arrived on time. Explained what had been done. Advised on future use of equipment.
Roy, Lancashire31/01/2018
Prompt, professional & well-priced
Customer Service
Quality
Value
After 9 days without c. heating HEH solved our problems in 48 hours. Excellent!
Roger, Lancashire26/01/2018
Excellent work and service.
Customer Service
Quality
Value
Just had my central heating and gas fire serviced, the engineer that came was first class. Would recommend the company to anyone.
Anthony 14/01/2018
The trader replied (on 06/02/2018)
Hi Anthony Thank You for your kind review. We pride our self on the services we offer and are pleased you were happy with the work. Kind Regards The HEH Team
Fantastic service
Customer Service
Quality
Value
Unfortunately, my boiler gave way bang in the middle of my final exams at university. After going through a bit of an ordeal with another repair man, I was relieved to come across HEH UK's number. The customer service was phenomenal and the staff were so lovely. I called about 3 times with different questions and the staff were incredibly patient and addressed all my concerns. David, the gentleman who came to repair my boiler, was prompt, courteous, and was able to repair the boiler then and there. I cannot thank your team and company enough for all your help. I thoroughly recommend your team and will only be using your services from here on. Thank you again!
Kavita11/01/2018
The trader replied (on 05/02/2018)
Hi Kavita Thank you so much for your kind review. We are really pleased you are happy with our services. If you need any further assistance please do not hesitate to contact us. We are always happy to help. :) Thanks Again The HEH Team
Competent & reliable
Customer Service
Quality
Value
I was most impressed with the high levels of service I received from this company which incorporated detailed survey, comprehensive proposals and pricing structure, excellent standard of installation and comprehensive testing & commissioning procedures. The skills & technical expertise of the whole team is commendable and the project was completed on time and on cost. I have no hesitation is recommending HEH UK Ltd.
Stewart, Lancashire08/01/2018
The trader replied (on 05/02/2018)
Hi Stewart. Thank you very much for your kind review. It was an absolute pleasure working for you. The HEH team work hard to ensure our customers are 100% happy before, during and after the work we carry out. If you need any further assistance with your new installation please do not hesitate to contact us. Warm Regards All the team at HEH
Excellent- no issues at all.
Customer Service
Quality
Value
This company was recommended to me by the former owner of my home. I decided to have my boiler replaced and have the old water tank (immersion?) taken out. I received a visit from Andy who explained everything and the plumber and apprentice who did the job (it was quite a task at 3 days) were great. Very pleased, definitely going to carry on using this company.
Jennifer Donnellan07/01/2018
The trader replied (on 05/02/2018)
Hi Jennifer. Thank you for your review. Its so lovely to know you were recommended to us from the former homeowner who we enjoyed working with. We look forward to taking care of your heating needs in the future and are happy you are pleased with your installation. If you need any assistance with your new boiler please do not hesitate to contact us Kind Regards The HEH Team
New Worcester Bosch boiler
Customer Service
Quality
Value
HEH have recently filed a new boiler at my property, I Initially dealt with Andrew Baxter for the quotation who simplified Information so I was able to understand exactly what was required. The quotated cost was exactly what I paid and the work was completed to a very high standard, leaving the property clean and tidy. I would definitely have no doubts about using this company in the future and recommending to anybody requiring heating and plumbing services.
Peter Walsh06/01/2018
The trader replied (on 05/02/2018)
Hi Peter Thank You for taking the time to leave us a review. Andy and the team would not have ben happy had you not understood the installation process. We are pleased you are happy with the works carried out and our engineers pride themselves on keeping the job neat and tidy. If you require any assistance with your new boiler, system or controls please do not hesitate to contact us. Warm Regards The HEH Team
Excellent job
Customer Service
Quality
Value
Nice friendly engineer, very pleasant. Did an excellent job, no mess. Would highly recommend you now even though we hadn't heard of you before.
Michael, Cheshire02/01/2018
The trader replied (on 05/02/2018)
Hi Michael Thank you for your kind review. Our engineers love what they do. If you need any other assistance please do not hesitate to contact us :)