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Trusted Traders

High Efficiency Heating UK Ltd

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5.0

472 Reviews

Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home. Our engineers have also been trained by Worcester Bosch and ATAG Heating Technology to install and service their products to the highest of standards. We are also very pleased to be members of the well respected WHICH Trusted trader scheme with over 350, 5 * reviews.
As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd. have been selected by Worcester Bosch and ATAG Heating Technology, to form a strong local partnership as part of their exclusive Accreditation and Service Partner Schemes. Because of this partnership we are able to provide you with their industry leading, no quibble, parts and labour guarantee on both the W

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

5.0
472 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service and communication
Customer Service
Quality
Value
Andy visited and assessed numerous boilers for us at different locations, sent a report on the same day and completed the works necessary to avoid costly condensate pipe freezing issues before winter comes. The text messaging service was really helpful as it is a handy reminder of the appointments. Five star service, would highly recommend.
Customer in Greater Manchester Posted on 27/08/2020 , work completed 27/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thank you for your kind review. HEH understand how busy life can be so we like to give our valued customers gentle reminders of their appointments. We are so pleased you were happy with the service we provided and that your boilers and pipes will now run smoothly during the winter months. Warmest of Regards From Andy and The Team at HEH
Work carried out to high standard
Customer Service
Quality
Value
Full boiler service, work done quickly and efficiently, nature of repairs explained by engineer, work carried out to high standard and site left clean and tidy.
Customer in Greater Manchester Posted on 19/08/2020 , work completed 19/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with the service you received and that your boiler will be running smoothly and efficiently during the winter months Warmest of Regards From all the Team at HEH
Great Service
Customer Service
Quality
Value
We contacted Andy on Monday and he came the same day to give us a quote. He said he would follow up within the hour with emails outlining the various options open to us. He did exactly that getting back within 45 minutes with a variety of quotes. He said his team would arrive on Saturday between 8-9 and they arrived at 8.05! Fantastic. The team were friendly and hard-working and had installed a new boiler by half-past two including putting in new pipes outside for the gas. We were really impressed and the service is outstanding, for example making it clear if there was anything we did not understand the controls to just ring them. In addition, they cleared up after themselves and took pride in the work they did. I would unreservedly recommend to anyone. Thank you.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 08/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review. We really appreciate it. We also thank you for having us carry out work in your home and are so pleased that you were happy with the service you received. If there is anything you are unsure of or if you need assistance with your new boiler and controls during the winter months please do not hesitate to contact us. Thanks Again From all the team at HEH
Very efficient. Brilliant.
Customer Service
Quality
Value
There was no heating and hot water. Phoned High-Efficiency Heating (UK) Ltd to arrange for an engineer to come round and deal with the problem. As soon as he arrived he got straight on with the job and in no time at all the problem had been found, dealt with and explained. The engineer was a very pleasant man, easy to converse with and it came across that he really knows his job and with a wealth of knowledge and experience. From the first phone call to HEH (UK) LTD to the engineer leaving my home with the problem solved was a very efficient service indeed and would recommend them most highly.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 09/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for having us carry out work in your home. We are so pleased that we managed to rectify the problem and get your hot water back up and running. HEH will always priorities emergency calls. We understand how important it is to have hot running water and heating more so now in these uncertain times. Should you require our services during the winter months please do not hesitate to contact us. Thank You again for having us. Warmest Regards All the Team at HEH
Superb work and customer service
Customer Service
Quality
Value
Ours was a big, three-day job. To remove a Baxi back boiler and pump from the living room and water tanks from the loft and airing cupboard, and replace these with a combi boiler in the garage, new radiators and pipework. The new system works wonderfully. It was installed by Dylan Taylor and his colleague Dylan without fuss or mess and when we returned home after the work was completed there was no sign that they had been here except for the lovely new heating system! They were thoroughly professional in every aspect of their work including customer care. Dylan Taylor spent a good hour setting up and clearly explaining how the electronic controls worked. On hearing that a decorator was about to paint our dining room, they even came back the next day to remove a radiator until the painting had been completed. This is a terrific company which has impressed us at every stage with the quality of their work and customer care. We would highly recommend them.
Customer in Greater Manchester Posted on 04/08/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your lovely review. Our installation teams love to get stuck into a good project and yours was one they thoroughly enjoyed. HEH will always go above and beyond to ensure our customers are happy with the works being carried out in their homes. If you need any assistance with the boiler and controls during the colder months please do contact us. We are always happy to help. Thanks Again Warmest of Regards From All The Team at HEH
Gas fire service
Customer Service
Quality
Value
The two engineeers who came to do the job arrived spot on 3.00pm when the window was 3.00 pm to 5.0pm. They never wasted any time, got on with the job in a very professional way. They were very polite and explained explained they had done. The price was the price given to me upon booking the appointment. On top of all that they kept the working area very clean, leaving no mess at all. This is the first time I have used Heh UK Ltd and will use them again next year. Well done and recomended.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review and thank you for having us carry out work in your home. We are pleased you were happy with our team and their service. We look forward to seeing you again in the future. If you need any assistance during the winter months please just give us a call. We are always happy to help. Warmest of Regards All the Team at HEH
Prompt & efficient repair
Customer Service
Quality
Value
Great experience once again with HEH. Quick and courteous call to report a faulty boiler. An engineer arrived, investigated and repaired the problem within an hour. Happy to report that he too was friendly, courteous, respectful and informative of his findings. Hot water and heating now restored once more. Many thanks to all.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Morning. We are so happy your experience with us was great. We will always ensure our customers understand faults and procedures with their boilers. We are happy that you now have running hot water and heating just in time for the winter months. Thanks for having us carry out work in your home Warmest of Regards From all the Team at HEH
Simply the best company we have come across
Customer Service
Quality
Value
From the beginning to end an exceptional service to replace our old boiler. Upon making first contact the whole organisation proved to be trustworthy and reliable. Andy Baxter, The Boss, came to our home to undertake a survey and to provide us with advice. No bull, just clear information from a man who knows is stuff. Received detailed quotation with options and had no hesitation in proceeding with them. Working in a property built in 1820 cannot be easy with various challenges but Dylan and Dylan worked professionally to get the job done on time. Their attention to detail, workmanship and helpfulness could not be faulted. Constantly communicated with my wife and myself and left our home each day clean and tidy and also with an update on the days progress. If you are looking to have this work done then look no further, I and many others cannot recommend them enough.
Customer in Greater Manchester Posted on 16/07/2020 , work completed 25/05/2020
The trader replied (on 01/09/2020)
Good Morning, Thank you for taking the time to leave us a great review :) We are so pleased you made the decision to have your work carried out by our team. The 2 Dylan's really do work well together and thoroughly enjoy what they do. It is our priority to ensure that our customers homes are left clean and tidy with as little disruption as possible. Thank you from all the team at HEH we are so grateful for your custom. If you need any assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We look forward to seeing you again for your annual boiler service. We will send you a letter nearer the time. Warmest of Regards From all the Team at HEH
Great service, trusted.
Customer Service
Quality
Value
Boiler serviced, they installed it to some years ago. Any issues I know I can rely on them and they are always available to give honest advice. A pleasure to use and I have no complaints at all with nothing but praise for the team. Thanks.
A Jones Posted on 14/07/2020 , work completed 14/07/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your kind review and Thank you for having us back over the years. We really do love what we do for lovely customers like yourself. You know here we are should you need any assistance with your heating during the colder months Warmest of Regards All the Team at HEH
Annual boiler service.
Customer Service
Quality
Value
The service was completed in a clean efficient manner. No problems were found and the engineer explained what checks had been done and all was OK. The engineer was fully compliant with Covid-19 protection, which is reassuring at this time of uncertainty. As always well done HEH.
Customer in Greater Manchester Posted on 11/07/2020 , work completed 09/07/2020
The trader replied (on 19/08/2020)
Hello. Thank you for taking the time to leave us a lovely review. Its important to us that our customers understand the works being carried out in their homes. At the moment we are following all of the Government Guidelines when it comes to Covid-19 although we have always taken pride in our work and cleanliness. Thanks Again From All The Team at HEH