High Efficiency Heating UK Ltd

Late yesterday afternoon, we had no hot water and central heating. The HEH office line was closed, so I rang the emergency mobile number. I spoke to George, who was brilliant, a credit to both himself and HEH. He asked questions, explained what to check for and said he would come round in the next hour. George was superb, very helpful, friendly and efficient. Also, very patient with us seniors, as it was all our fault, we had accidentally turned off the fuse switch! Thank you and Well Done George.

From our old boiler packing up on Tuesday, receiving a quote from Andy and booking an appointment with Louise, to our new boiler being fitted on Friday the same week we can not be more pleased with HEH for the service received. Definitely a ten out of ten. We received a text to say the engineer was on his way he arrived minutes later before 8.00 am, the engineer Ethan was so lovely and polite and such a hard worker, he never stopped all day until 6.00 pm. He did a fantastic job, we are so pleased, he is a credit to the company.

From start to finish, I cannot praise this company high enough. After our old boiler thought Boxing day was a good day to fail, I contacted these guys. Their surveyor called on Thursday 4th Jan 2024 at the time agreed. After explaining all our options, without trying to push us down any particular path, we opted to go down the combi-boiler route. As promised, his quotation arrived later in the day. I called the office the following morning to accept the quote and they gave an installation date later in the month (We had other means of heating and hot water, so we were not completely desperate). Later in the day, I received a call to say they could fit the system starting Monday 8th Jan, due to a cancellation. The outcome? .... old system ripped out, including all tanks, pumps and valves and a new boiler and associated pipework changes installed and fully working by Wednesday 10th Jan. Oh, and they replaced three radiators in the bedroom that had seen better days! All in less than a week, from start to finish. First class service from a first class team.

I have been with HEH for a good many years and the service has always been excellent. But when my old boiler needed repair/renewal - well HEH really did pull out all the stops and they were absolutely brilliant not only did they fit a new boiler but had to replace 15mm pipe with 22mm pipe from one corner of the house to the diagonal opposite corner (no mean achievement) All done in a day from about 8-00am till 6-30pm and in a rainy cold day. The engineers deserved a gold medal for their work and dedication. Would recommend HEH without hesitation.

Once again with this company EVERYTHING is done correctly. From the time they turn up “ON TIME”, to the work they carrry out it’s always done to a very professional standard. The guy who served our boiler was excellent cared about his job and about my home. Our boiler was fitted with this company and I can’t praise them enough. Thank You. Mr Derek Comer

Always fast to respond to any questions or concerns and this time was no exception- super easy and quick to book in an engineer for a quote and speedy turn around d I’m booking me in and completing jobs to a high standard, highly recommend HEH every time for all boiler, heating and now gas appliance repairs!!

Rang first thing in the morning he sent his men that day who happily repaired the fault . Great service great workforce as usual

What can I say? I’d give them 10 stars if I could. They rescued my very elderly parents who had no heating. They are professionals who really know their stuff. They are always courteous, clean, and conscientious. The office staff are equally as kind and helpful. They are highly recommended.

I contacted HEH on Tuesday to request a visit to assess a leaking radiator thermostatic valve. I arranged for a call out for Friday morning, between 08:00 and 09:00. I was informed of the call out charge. Today, Friday, I received a text message at 07:36 to say that an engineer was on his way. The engineer arrived at exactly 08:00 and, after having inspected the valve, explained what the problem was and that the valve needed replacing; he gave me an idea of the cost. He further said that he might be able to return later in the day to fit a new valve. I received a text at about 11:15 to say that an engineer was on his way. The engineer arrived at about 11:45 and started the job of replacing the faulty valve. It took about half an hour to complete the job. There was no mess made and the valve works perfectly. I have no hesitation in recommending HEH.

Boiler service done today They installed it 9 years ago, and have maintained it ever since. The one time I had a problem they sorted it out quickly