High Efficiency Heating UK Ltd

We used this service to fit a hive. He was very professional and efficient. Would definitely recommend and will use this service again if required. Very reasonable cost.

Have been using this company for over ten years and wouldn't use anybody else From installation to service plan Excellent service from the first phone call to engineer calling all done within 24 hours Cant recommend highly enough Great family run company

Annual boiler service at new property, expected some issues but there were none. Talked through some of the common faults, sorted out the key issue to fill the boiler. Even showed me how to sort out the batteries in the thermostat.

Engineer attended within 2 hours. Fixed within 10 minutes. The usual high quality, speedy response you can expect from this highly professional, customer- focused company. Thank you

Fast and efficient boiler service at a reasonable price. On time with a text message to let you know they are on there way. Great customer service.

Their engineer was very knowledgeable about these 40 year old boilers. Spent nearly 4 hours on site, as planned. He explained what he had done and the options for further work, which was agreed. Courteous, honest and friendly. Explained the paperwork which needed signing. I have great confidence in their future work. A prompt invoice as well.

I have been having my boiler serviced by HEH for the past three years. I would highly recommend them for your heating and servicing needs. Always professional, on time, and great to deal with. They are one of those firms that after being used, you will no longer need to shop around. A good quality firm is always worth sticking with and this is certainly the case with HEH.

I had a new Worcester boiler installed by HEH UK. Although they were very busy they kindly scheduled me in fairly quickly as I had been without heating and hot water for a few weeks. Communication was excellent from start to finish. The job took all day but the lads who carried out the work arrived at specified time and were very professional explaining everything as they went along. The wall that the boiler was fixed to was found to be in disrepair and the lads went above and beyond to repair the area so that I could have my new boiler installed. Aftercare was also excellent - I was contacted to make sure I was happy with the job. Overall I had an excellent experience with HEH UK and would not hesitate to use them again.

From phoning HEH, you get the best efficient service you could want, from price to work being completed. Very smart well mannered lads and office staff. They get on with work and it’s done to a standard, that you wouldn’t know they had been, as an elder person you felt very safe and at ease, whilst they got on with the work. We use them all the time now, a great family firm .

Had to wait for a little as they were busy. However once ordered, the date was fixed they turned up as promised. Work was carried out to a high standard and included removal of old boiler, relocation and installation of new Worcester boiler and smart controls. The fitters Dylan and George were easy to talk to, explained everything well and were happy to answer my questions. They tidied up as they went and went above and beyond to do a complete job. I can now control each radiator manually and individually using an app and can also have one or more schedules. Takes a little bit of getting used to but is good when you get the hang of it. Given that the old system was complex and difficult to access and had a lot of redundant fittings, valves and pumps they did a great job of tidying up and simplifying the system. I would not hesitate to recommend as they are so professional. The company always responds efficiently when needed and even sent a Christmas card.

I have used this company for many years. I would definitely recommend. They message you before arriving and always arrive when they say they will, if there is a problem (only happened once) they keep you informed. They are always efficient and professional.

Phoned regarding a leak on central heating system. Within the hour the job was done. Very well presented engineer who spoke in none-technical language which I appreciated. Can't speak highly enough of this local,caring company. Wouldn't think of using any other firm.

High Efficiency Heating serviced our gas fire and repaired the starter motor. It subsequently malfunctioned again a few weeks later when they returned promptly and fixed it again. There was no charge for the second visit. Our experiences with all members of staff have been very positive. They are very friendly and knowledgeable. We will not hesitate to use this company again and will also recommend to our friends and family. Thank you to all concerned.

Have used HEH for the last 5 years, from the boiler check when buying my house in 2016, boiler repairs and a new boiler installation in January 2021. Excellent customer service from the 1st phone call, the boiler quote, the paperwork and to today's installation (thanks Dave and George). Now have a lovely warm and toasty house. Thanks Andy, Sharron and all the team.

Had my old Heatline comboi changed to a new Worcester combi. Brilliant workmanship. Excellent service from Start to finish.

From the first enquiry leading to a quotation then boiler installation this company were first class. Professional, efficient, corrects, knowledgable and reliable. I had a Worcester combi boiler fitted at short notice with no fuss or stress. Just a very professional service from all concerned from admin to installation

HEH replaced the boiler in our old house, and were our first port of call when we moved and in need a of new boiler in a new location as part of a full modernisation. Andy (The Boss) did the survey, confirming it could go where we wanted it, recommended a boiler that could fit into a cupboard, whilst satisfying my inner geek offering a smart thermostat. Also including connecting the gas hob, and decommissioned the gas fire at the same time. The quote was delivered promptly, and was competitive. Deposit paid, and the fitters booked, Dave & George turned up on time, smart, polite, friendly, and with a bit of personality that made it quite enjoyable! Rather than just throw the boiler on the wall, they asked our preference for pipe locations, explaining ways they can do it, to ensure we were happy, nothing was too much trouble. The pipework is neat and tidy (something the wife was concerned about), they explained why pipes were run in certain ways to meet regulations, and the boiler is a vast improvement on the the previous one. It was a long day for the lads and not one complaint. A follow up call from Sharon the next day to check everything was OK. It was straightforward from start to finish, and we're delighted with the boiler and installation, the team are a credit to HEH.

Annual service detected a possible problem and referred immediately to Vaillant so as to be sorted by Christmas. Friendly efficient people and more importantly honest and know their job. Wouldn’t use any other company now

I've used High Efficiency Heating quite a few times and each time they have risen to the occasion ranging from simple (but not for me) problems to the more complex.

Andy provided us with the best solution at a very reasonable price. The work was carried promptly and efficiently and in a thoroughly professional manner. We are extremely happy and would not hesitant this company.

Had a smart meter fitted and was informed by the fitter that I had a Gas leak. I always use HEH so phoned immediately , Leanne was so good and booked an appointment for me. Andy came round, detected and fixed the problem within the hour. These people are so customer friendly and efficient. I highly recommend them. Thank you .

Just had my boiler serviced for another year. Engineer on time and as efficient and professional as always. In fact any communication with this company is always 5 star and a pleasure to do business with.

Woke this morning to a leaking boiler so rang High Efficiency Heating. They were extremely busy but managed to get an engineer to me to look at the problem. Once the engineer saw the boiler he had it fixed in half an hour giving us our heating and hot water back. Great service and reasonable price. High Efficiency from the call taker to the engineer, can definitely recommend these for your boiler needs.

Heh High Efficiency Heating UK. 9/11/2020. New ignition sensor. 12/11/20 New PRV Sensor Cartridge. I have always used Andy Baxter to fix my boiler. He & his company are 100% Trustworthy & Reliable. He knows his business inside out. He has been in the business for 35 yrs. Tells you exactly what needs doing & how much it will cost upfront. Invoices provided for the work carried out. Has lovely, polite, friendly staff working for him who are very helpful. I would never use anyone else. I would 100% Recommend Heh High Efficiency Heating to everyone all of the time!

Replacement boiler needed, Andy Baxter surveyed, no fuss, no hard sell, gave options and fully detailed quote for replacing existing boiler and pipe work and explained process of installation, professional on the outset. The two engineers who came and installed are a credit to the company, clean, tidy, polite and considerate to our needs, they were a pleasure to have them working in our home. The workmanship is outstanding, attention to detail went far beyond our expectations, no mess and no disruption. We have no hesitation in recommending High Efficiency Heating to anyone. Many thanks Andy!!! Regards G.T

I had a kitchen heater which was broken and wouldn't spark. The engineer who came, C Rogers, was polite and efficient. He explained all the job to me and even, even though the heater has been condemned, arranged for a replacement to be sorted for me as soon as possible. I wouldn't hesitate to use them again for my boiler and gas fire servicing.

Had 2 radiators changed and a boiler service. Install team arrived at agreed time, work carried out quickly and cleanly. Service engineer arrived just after install team and carried out full service on boiler. Engineer and install team checked system was working correctly before leaving. Will definitely recommend HEH(UK) LTD and have no problems using them in the future.

Professional and efficient is there business ethos. I trust and appreciate there friendly advice and standard of work. I have recommended them to others consistency is key!

I had a radiator fitted in my bathroom. The two people who carried out the job arrived at the specified time and were very professional and friendly. Everything l needed to know was explained to me and all my questions were answered. They cleaned the area when the job was completed and removed all the packaging/rubbish. All radiators were checked to ensure they were working properly. I have used High Efficiency Heating in the past and would definitely use them again in the future.

Excellent, efficient and expert service as always, I have been using HEH for 5 years now and they have done everything right from day one.

I've been using HEH for more than 10 years for all my plumbing and heating requirements. Today was my annual boiler service. As usual the customer service is second to none. A text message telling you the engineer is on his way and in today's world the engineer was fully covid safe, with gloves and mask. Service carried out efficiently and to a high standard. This is a family run business and is extremely trustworthy.

An intermittent, loud noise and vibration from the water tank in the loft on running the hot taps from anywhere in the house was investigated by High Efficiency Heating UK Ltd who diagnosed it as a probable faulty ball-cock. It was agreed that a new one would be fitted at a subsequent date. However, a week after the initial investigation there had not been so much as a murmur from the water tank. I spoke to the chap who had come and he explained he had tweaked the ball-cock whilst he was here, and said that so long as the problem does not return there was no need to replace the part. I was not even charged for the initial call-out. I will certainly use this company again no matter how big or small the job. Highly recommended.

We would highly recommend this company. Excellent work at an excellent price - good value from a local company who were far more competitive than the “big boys” ! From the initial quote right through to completion of the work all staff and workmen extremely friendly knowledgeable competent and helpful. Dave and George arrived precisely on time on the day of installation and worked non-stop all day to make sure work was completed to our satisfaction and ensuring everywhere had been put back in place and was tidy. If you’re contemplating having any heating work done give them a go and support our local businesses.

During my annual boiler service it was discovered the heating had a blockage and could breakdown at any time, My service engineer could not do the job but got in touch with High Efficiency. They phoned me the same day with an appointment. Andy Baxter, came a couple of days later. He explained a complete heating system was required. Went away priced the job. Two weeks later two lovely young men came. They worked very hard for the 3 days it took. They were very pleasant, helpful nothing too much trouble. I have mobility problems and am old but treated me with respect, and chatted to me when in the room. I now have lovely new radiators and combi boiler. They put everything back in its place. Even sealed my leaking gutter whilst they had the ladder at the back. It is a lovely Company to deal with and lovely staff.

Earlier this year had a problem with our gas meter could not find any one to get in touch with at British Gas got in touch with Heh they came straight away confirmed the problem and they got through to to British Gas for us. Today after spending over an hour trying to reprogram the central heating controller I phoned them they arrived with an hour and showed me what I was doing wrong. We can’t recommend this company highly enough from the moment you phone them they are ready to help no matter how big or small your problem is.

One radiator was not getting hot - Andy from HEH came the next day and resolved the problem within 10 minutes. He used PPE and kept socially distanced. Brilliant service, friendly and helpful.

We have used HEH three times now for general servicing and system upgrades. They are reliable, friendly and totally professional. We get a text to say they are on their way and another after they have left to confirm that we are happy with the service. The engineers cover their shoes when they come in and, when they were replacing radiators, covered the carpets with clingfilm. They clean up after themselves so no mess. When they've finished they explain what they've done and make sure you're happy before they leave site. We'd recommend HEH without any hesitation.

We had a problem with our thermostat in the lounge, so my husband called HEH to help us sort it out. Apparently, the thermostat cannot communicate to the boiler and control it so it had to be replaced. It would have cost us hundreds of £ as it hasn't been serviced but our contractor managed to have us signed up for the servicing and this reduced the total bill drastically. Gareth did the job efficiently and quickly, and I myself felt very relieved when it was fixed as I know nothing of the sort. Knowing that I can call them anytime we have any issues with the heating gives me such a sense of relief. We are very happy with the service that they have provided us. Gareth deserves a raise!

From the speedy response to our email query through to the completion of the installation of our new central heating system all HEH staff have been friendly, professional and extremely efficient. Installing a new central heating system to replace a 30 year old boiler, and even older piping and radiators, was not without problems but at all times we felt we were in safe, competent and experienced hands. Andy's initial visit provided us with clear information about what was needed, followed swiftly by a quote and an installation date. Dave and George arrived promptly on the Monday morning and worked solidly throughout the week, helped by Dylan on Tuesday, to get the job done. They kept us informed about their plans each day and identified a room which we could use to keep out of the way. Throughout the week they went the extra mile, making sure they kept the house clear and tidy as they did so. When some issues arose in connecting with the Bosch server at the end of the week Richard arrived quickly to resolve them. No mean feat on a Friday afternoon! We are delighted with our new system and are pleased to know we can keep an ongoing relationship with HEH to maintain our central heating through their 10-10-10 Care plan. Thank you to Andy, Dave, George, Dylan, Richard and the rest of the team for a great job very well done

I have used this company for years and wouldn’t use any other. They are reliable and trustworthy and give fantastic service. They put our central heating system in and have serviced it every year since I trust them totally. There has never been any problems with any of the work they have done as they do it to such a high standard

Andy visited and assessed numerous boilers for us at different locations, sent a report on the same day and completed the works necessary to avoid costly condensate pipe freezing issues before winter comes. The text messaging service was really helpful as it is a handy reminder of the appointments. Five star service, would highly recommend.

Full boiler service, work done quickly and efficiently, nature of repairs explained by engineer, work carried out to high standard and site left clean and tidy.

We contacted Andy on Monday and he came the same day to give us a quote. He said he would follow up within the hour with emails outlining the various options open to us. He did exactly that getting back within 45 minutes with a variety of quotes. He said his team would arrive on Saturday between 8-9 and they arrived at 8.05! Fantastic. The team were friendly and hard-working and had installed a new boiler by half-past two including putting in new pipes outside for the gas. We were really impressed and the service is outstanding, for example making it clear if there was anything we did not understand the controls to just ring them. In addition, they cleared up after themselves and took pride in the work they did. I would unreservedly recommend to anyone. Thank you.

There was no heating and hot water. Phoned High-Efficiency Heating (UK) Ltd to arrange for an engineer to come round and deal with the problem. As soon as he arrived he got straight on with the job and in no time at all the problem had been found, dealt with and explained. The engineer was a very pleasant man, easy to converse with and it came across that he really knows his job and with a wealth of knowledge and experience. From the first phone call to HEH (UK) LTD to the engineer leaving my home with the problem solved was a very efficient service indeed and would recommend them most highly.

Ours was a big, three-day job. To remove a Baxi back boiler and pump from the living room and water tanks from the loft and airing cupboard, and replace these with a combi boiler in the garage, new radiators and pipework. The new system works wonderfully. It was installed by Dylan Taylor and his colleague Dylan without fuss or mess and when we returned home after the work was completed there was no sign that they had been here except for the lovely new heating system! They were thoroughly professional in every aspect of their work including customer care. Dylan Taylor spent a good hour setting up and clearly explaining how the electronic controls worked. On hearing that a decorator was about to paint our dining room, they even came back the next day to remove a radiator until the painting had been completed. This is a terrific company which has impressed us at every stage with the quality of their work and customer care. We would highly recommend them.

The two engineeers who came to do the job arrived spot on 3.00pm when the window was 3.00 pm to 5.0pm. They never wasted any time, got on with the job in a very professional way. They were very polite and explained explained they had done. The price was the price given to me upon booking the appointment. On top of all that they kept the working area very clean, leaving no mess at all. This is the first time I have used Heh UK Ltd and will use them again next year. Well done and recomended.

Great experience once again with HEH. Quick and courteous call to report a faulty boiler. An engineer arrived, investigated and repaired the problem within an hour. Happy to report that he too was friendly, courteous, respectful and informative of his findings. Hot water and heating now restored once more. Many thanks to all.

From the beginning to end an exceptional service to replace our old boiler. Upon making first contact the whole organisation proved to be trustworthy and reliable. Andy Baxter, The Boss, came to our home to undertake a survey and to provide us with advice. No bull, just clear information from a man who knows is stuff. Received detailed quotation with options and had no hesitation in proceeding with them. Working in a property built in 1820 cannot be easy with various challenges but Dylan and Dylan worked professionally to get the job done on time. Their attention to detail, workmanship and helpfulness could not be faulted. Constantly communicated with my wife and myself and left our home each day clean and tidy and also with an update on the days progress. If you are looking to have this work done then look no further, I and many others cannot recommend them enough.

Boiler serviced, they installed it to some years ago. Any issues I know I can rely on them and they are always available to give honest advice. A pleasure to use and I have no complaints at all with nothing but praise for the team. Thanks.