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Endorsed by Which? Trusted Traders

Home Counties Pools & Hot Tubs

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4.9

90 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

About

Established in 1983, our thirty five plus years of trading serve to recognise us as one of the most established swimming pool and hot tub companies in the South of England. Winners of numerous industry awards for design, construction and retail excellence we pride ourselves in the fact we have both the experience and ability to complete any installation profesionally and with pride in our workmanship. We assure you of a pleasurable buying experience and exceptional customer service and after care.
In addition we offer a comprehensive service embracing refurbishment, maintenance, servicing, water treatment, filtration, heating and the supply of a full range of pool and spa accessories.

Our multi award winning show centre features two full size Cacade Pools, an indoor heated Endless Pool, demonstration safety covers and one of the largest pool and hot tub stores in the UK.

What we do

  • Building construction contractors

    • Swimming pool construction
  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • More Services

    • swimming pool maintenance
    • swimming pool builders

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
90 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Great work by Home Counties hot tubs
Customer Service
Quality
Value
This is our 3rd hot tub from them due to us moving house. They have been excellent in the past but have raised their game with improvements in after-sales and installation support and information. They carried out a pre-install visit to check the space available and the power supplies were suitable. They kept us informed on progress with the order as hot tubs were in short supply. They estimated delivery in November and were on the money with installation on the 3rd November. They sent 4 people for the delivery but reduced to one when it was correctly located. He connected everything and tested before giving me a 20 minute handover, leaving documents for safe use and maintenance. The hot tub was delivered in perfect condition and works well. I had a phone call from their support service that evening, checking I was happy and answering questions. I also had a site visit a week later, where they ran through the maintenance and dosing needed for the hot tub. Excellent support in my opinion.
Customer in East Sussex Posted on 27/11/2021 , work completed 03/11/2021
New Pool Cover Housing
Customer Service
Quality
Value
Home Counties Pools and Hot Tubs originally installed the pool cover and it's housing (for when the pool is open) in 2010. Despite maintenance over the years the wood has deteriorated and I contacted them to see if they could replace the wooden slats with plastic. This involved contacting the French supplier who confirmed they were now available in plastic. I was kept informed of likely delivery and they came to install on 5th November. The two guys were a pleasure to have on site and despite it being the first plastic installation fitted it well. I'd have not problem recommending them.
Customer in West Sussex Posted on 17/11/2021 , work completed 05/11/2021
Perfect Hot tub for us
Customer Service
Quality
Value
Buying a hot tub has been a big decision over a long period and Craig has been most patient and helpful with good advice on things to consider and information on maintaining the tub. When we finally came to purchase Craig again helped us to choose the right Beachcomber Hot Tub for us and we are delighted with it. The team arrived promptly on the agreed date, fitted everything without any fuss and explained all the workings. Importantly also, is knowing that Craig, Mark and others are there to answer any questions and give ongoing support if required. I recommend Home Counties Pools & Hot Tubs and would not go anywhere else.
Billy in West Sussex Posted on 14/09/2021 , work completed 18/08/2021
Super easy transaction
Customer Service
Quality
Value
From the date of ordering my Beachcomber Hot Tub to the installation of it, there were no problems whatsoever and the communication was great. The installation was without any problems and was completed on time and as promised. The Hot tub was commissioned on the day and we were given a thorough demonstration on the workings and controls of it. 4 days later the Manager attended to check on everything and again with a follow-up on the workings of the Tub. A flawless transaction and I cannot recommend this Company enough. This review is given without reservation.
Customer in Surrey Posted on 12/09/2021 , work completed 19/08/2021
Sale and installation of Endless Pool
Customer Service
Quality
Value
From the moment of first contact Home Counters showed true professionalism, helpfulness and responsiveness throughout the process of sale and installation. Everything was accomplished in terms of promised delivery and budget despite problems caused by the pandemic. We are delighted with our new pool which is essential for physiotherapy purposes. Mark Daniels was excellent to deal with throughout.
Terry in Kent Posted on 07/08/2021 , work completed 14/05/2021
Installation of an Abriblue swimming pool cover
Customer Service
Quality
Value
We have always found the team at Home Counties extremely helpful, with an understanding of our needs so as to provide the correct product at competitive rates. They have an excellent blend between customer service and professionalism with intimate knowledge of their suite of products. Craig and Jill with Mark and the rest of the team are a powerful force and we have no hesitation in recommending Home Counties.
Peter & Liz in West Sussex Posted on 30/07/2021 , work completed 01/07/2021
Pool heater installed- great knowledge and service
Customer Service
Quality
Value
Craig and his team did an excellent job installing an air source heat pump for our swimming pool. What made Craig stand out was his advice on first exploring options to fix our previous gas heater. At the risk of doing himself out of a sale, he recommended an engineer who was a specialist in the type of heater we had. Once that specialist had confirmed that the heater was a write-off then Craig was able to advise on a replacement, which we’re very happy with. Would highly recommend it to anyone.
Liam Posted on 25/07/2021 , work completed 04/06/2021
Endless Pool
Customer Service
Quality
Value
Both Craig and Mark have been very helpful from the trial swim right through to the installation. Despite delays due to Covid and shipping we were kept informed at all times. The installation process was highly efficient and we are delighted with the end result and would highly recommend the team.
Peter & Caroline in West Sussex Posted on 23/06/2021 , work completed 28/05/2021
Swimming pool installation
Customer Service
Quality
Value
They did a great job from beginning to end. Scoping the pool installation project was easy due to Craig’s experience and helpfulness. They started on time, and ran pretty much to schedule despite some serious weather. Most importantly the whole team genuinely cared about the quality of the pool they were building for us, communicated and coordinated effectively, and were pleasant to have around onsite. The handover was also good and well thought through. I believe I have a good chance of keeping the pool in good condition because of it. Thank you.
Customer in West Sussex Posted on 18/06/2021 , work completed 16/06/2021
Excellent team
Customer Service
Quality
Value
Home Counties fitted our pool with a new liner including the Roman end. They did an excellent job which was finished on time and and at the competitive price quoted. They are just so nice to deal with and I would not hesitate to recommend them. They do a great job of looking after our pool. Well done Craig and team.
Customer in Surrey Posted on 20/05/2021 , work completed 09/04/2021