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Trusted Traders

Home Counties Pools & Hot Tubs

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed
Profile thumb dsc03092

4.8

57 Reviews

About

Established in 1983, our thirty five plus years of trading serve to recognise us as one of the most established swimming pool and hot tub companies in the South of England. Winners of numerous industry awards for design, construction and retail excellence we pride ourselves in the fact we have both the experience and ability to complete any installation profesionally and with pride in our workmanship. We assure you of a pleasurable buying experience and exceptional customer service and after care.
In addition we offer a comprehensive service embracing refurbishment, maintenance, servicing, water treatment, filtration, heating and the supply of a full range of pool and spa accessories.

Our multi award winning show centre features two full size Cacade Pools, an indoor heated Endless Pool, demonstration safety covers and one of the largest pool and hot tub stores in the UK.

What we do

  • Building construction contractors

    • Swimming pool construction
  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • More Services

    • swimming pool maintenance
    • swimming pool builders

Customer reviews

4.8
57 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
One of the best companies I have ever worked with
Customer Service
Quality
Value
Home Counties had been highly recommended to us by friends and installed a new swimming pool for us this spring. The whole process went unbelievably smoothly and absolutely every single member of the team involved in the process was professional, friendly and considerate. We have had a wonderful summer enjoying using the pool, which to my astonishment has actually been very straightforward to maintain. I think it is the level of customer care not only during the installation process but after completion that really sets this company apart. I had so many questions in the very early stages of maintaining the pool but anyone I needed to speak to was always readily available and more than happy to provide help and guidance. I would have no hesitation in recommended Craig and the team.
Michelle25/09/2019
Excellent service
Customer Service
Quality
Value
We recently needed our pool heater replaced. We contacted Home Counties who provided a detailed quotation within 48 hours. The boiler was delivered and signed off by their qualified electrician and gas plumber within a fortnight. That is excellent service and I would recommend Home Counties to anyone with a swimming pool.
Noel, Surrey09/07/2019
Great product & service.
Customer Service
Quality
Value
Brilliant product & price very efficient service.
Which? Trusted Traders Consumer18/06/2019
Excellent
Customer Service
Quality
Value
Very, very pleased with the whole process. Would recommend to anyone, real good service!
Which? Trusted Traders Consumer15/06/2019
Endless Pool = Endless Fun! Thank you, Home Counties Pools and Hot Tubs!
Customer Service
Quality
Value
The Home Counties Pools team were a pleasure to work with from the start, which was over a year before we actually ordered out pool! The team listened to what we were looking for in our endless pool, offered good suggestions, communicated and worked well with our builders, and delivered an exceptional product, wrapped up in first rate customer service, on time and to agreed costs. We appreciated the ongoing communication throughout the building of our pool we and welcomed Mark's visit to take us through our paces with the running and maintenance of the poo once it was up and running. Teething problems were dealt with efficiently and effectively. Everyone was generous with their time throughout the project. We look forward to welcoming the team back for maintenance next year! Thank you!
Customer in Kent08/06/2019
Excellent service installing heat pump
Customer Service
Quality
Value
I came back to Craig and his team having moved back in to the area and based on good service a few years ago. In this installation (supply and installation of heat air pump for swimming pool), they did everything they said they would, on time and to the agreed price, from election of pump through to commissioning. Better than other similar businesses in the area and I will always use them for pool work.
Customer in West Sussex06/06/2019
Met all our expectations.
Customer Service
Quality
Value
Knowledgeable re specification and good installation quality. Made the effort to ensure the end result was as good as possible.
John, Berkshire01/06/2019
Excellent experience
Customer Service
Quality
Value
Had wonderful service from Home Counties. We had our pool re-lined. Craig offered such a personal experience. All members of the team who came to measure, drain and fit the new liner were lovely & professional. Clearly knew what that we were doing. Would definitely use Home Counties for our pool needs going forward.
Clare, West Sussex23/05/2019
New pool liner
Customer Service
Quality
Value
Good experience, did exactly as they said turned up on time and kept while informed.
Nyree, West Sussex11/04/2019
Efficient and professional
Customer Service
Quality
Value
I had been a long time deciding on having a hot tub and Mark was most helpful answering my pre sale questions. Mark called to site survey very promptly and was most helpful with all aspects of this site visit. The particular hot tub I wanted was unavailable for 3 months but this was not an issue for me. Mark and staff kept me advised of the progress of the hot tub's journey to the UK. The installation was also very efficiently handled and took much less time than I had anticipated. Follow up aftercare good and the job was done to schedule and to budget. No hesitation in recommending this trader.
Customer in East Sussex13/03/2019