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Home Counties Pools & Hot Tubs

4.9

104 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

About

Established in 1983, this year we celebrate 40 years of trading from the same site here in Horsham where the Hillier Garden Centre hosts our mult award winning show centre, all of which serve to recognise us as one of the most established swimming pool and hot tub companies in the South of England. Winners of numerous industry awards for design, construction and retail excellence we pride ourselves in the fact we have both the experience and ability to complete any installation professionally and with pride in our workmanship. We assure you of a pleasurable buying experience and exceptional customer service and after care.
In addition we offer a comprehensive service embracing refurbishment, maintenance, servicing, water treatment, filtration, heating and the supply of a full range of pool and spa accessories.

Our multi award winning show centre features two full size Cacade Pools, an indoor heated Endless Pool , demonstration safety covers and one of the largest pool and hot tub stores in the UK.

What we do

  • Building construction contractors

    • Swimming pool construction
  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • More Services

    • swimming pool maintenance
    • swimming pool builders

Customer reviews

Why you can trust these reviews

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4.9
104 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellent service and quality
Customer Service
Quality
Value
Home Counties did a fabulous job installing our pool, cover, and all the associated equipment. They are a very experienced bunch and their work was excellent. The project was also very well managed and they completed the work on time. The company itself is very professional. The client always comes first. They were responsive, eager to please and quickly worked to resolve issues or concerns as they came up. The team were a real pleasure to have on site. Tidy, conscientious, polite and just genuinely nice people. We didn't expect that we would like a panel-built, lined pool but the lining is of excellent quality and looks and feels superb. We are delighted with the result. I highly recommend Home Counties.
Customer in Brighton and Hove Posted on 20/10/2023 , work completed 08/09/2023
The trader replied (on 26/10/2023)
Thank you so much for your very kind words. All the team here very much enjoyed working on your project and we all wish you many years of fun filled memories in and around your pool. We never forget customers have a choice and we are very appreciative you chose Home Counties and that you were pleased with all aspects of the install. Thank you.
Conscientious and Reliable
Customer Service
Quality
Value
We had a long drawn out process to get our pool installed, due mainly to the ineptitude of the local planning authority. Craig went above and beyond to support us with getting our planning approved. Due to the delays, work on the installation finally started in February. Chris, Sean and the rest of the team were extremely conscientious and professional, working in very difficult weather conditions to get our pool completed. Once the pool was finished, we were given a full maintenance tutorial and comprehensive written instructions, as well as the knowledge that we can pick up the phone and ask for advice at any time. I cannot recommend Home Counties Pools and Hot Tubs highly enough. They did a fantastic job from start to finish and we now have a beautiful swimming pool which we have used all summer long.
Customer in West Sussex Posted on 28/08/2023 , work completed 03/05/2023
The trader replied (on 30/08/2023)
Thank you so much for making the time to leave such a generous review. All the team here are really appreciative and pleased to learn you were happy with the service we provided. We all hope you have many years of family fun, recreation and wellness in your Cascade Pool.
Great Hot tub advise, sales, installation and aftercare
Customer Service
Quality
Value
I've known Craig and Mark for a number of years when I had an endless pool installed at my former house. Their advice on hot tubs, site visits, installation and aftercare has been first class, as I knew it would be.
Customer in Brighton and Hove Posted on 16/07/2023 , work completed 09/05/2023
The trader replied (on 30/08/2023)
Very kind of you. Thank you !
fantastic pool and hot tub shop and service
Customer Service
Quality
Value
I have been using Home Counties for 5 years, and I have always been so impressed with them. when I first started using them, I was a real novice and they were extremely helpful with advice and guiding me. over the years, they have always been there to help even at short notice or when I ring for anything. it is a proper family run business with a very close team and they all know their customer base very well and so give a really good personalised service. I have used another company but Home Counties were so good that i switched 4 years ago and I have not regretted it. Craig, Gill, Mark, Dave, Julie and the whole team treat you as a friend and valued customer, and I have never had fault with the service they provide. I highly recommend them.
Customer in West Sussex Posted on 13/06/2023 , work completed 17/05/2023
The trader replied (on 30/08/2023)
Thank you so much. All of us here really appreciate you making the time to compliment us in such a nice way. Take care and here's to many more years of guiding and assisting you so as you can maximise the enjoyment of your pool.
Outstanding
Customer Service
Quality
Value
Craig and his team worked with us and two other companies to prepare the groundwork, build a garden pool room and install an indoor Endless pool. The three companies put together a schedule of dates and all work was done on the proposed dates with Home Counties liaising with the Baker's Garden Building to do the work necessary before the final finishes. Their electricians installed our air source heater to work with the Endless pool electric heater and nothing was too much trouble to complete the work without any problems. All Home Counties staff were courteous, tidy and experienced in their work.
Carol in Surrey Posted on 17/05/2023 , work completed 16/05/2023
The trader replied (on 18/05/2023)
Thank you so much Carol. We very much appreciate your business and your kind words about our team. We all enjoyed the opportunity to be of service to you and provide an Endless Pool in which we know will serve to give you and your family many years of wellness, recreation and fun.
Great experience with Home Counties Pools
Customer Service
Quality
Value
Home Counties Pools have recently finished installing our swimming pool and we are delighted with the end result. Our experience with Home Counties has been fantastic, from the initial meeting with Craig, through to the build itself and final handover, nothing was too much trouble. Their team are great and a special mention for Chris and Shaun who worked through some fairly unpleasant winter weather conditions! Thank you Craig and team for a great experience and an amazing swimming pool, we are delighted with it and are looking forward to the Summer already!
Customer in West Sussex Posted on 02/05/2023 , work completed 02/05/2023
The trader replied (on 18/05/2023)
Thank you so much for making time to leave your review and for your kind words, they are greatly appreciated by all the team here. Yes, quite a challenge and Mother Nature did her best to make things difficult. Let us now all hope she deals a different hand this summer and you and the family will have hours of fun in your new Cascade Pool.
Happy
Happy Customers Thank You Home Counties for doing all you said and installing our Endless Pool. From the beginning we were kept up to date and were even able to try out the pool before purchase. The process was, On time Efficient Friendly Nothing too much trouble We are now enjoying our Endless Pool regularly. We have also had excellent aftercare and instruction.
Customer in West Sussex Posted on 15/02/2023 (Reviewer did not use service)
Endless Pool from Home Counties Pools and Hot Tubs
Customer Service
Quality
Value
Home counties gave us the most excellent service from start to finish of the project. We were made aware of long lead times in the supply, and had a firm date to work towards. They supplied the Endless Pool in kit form for us to build D-I-Y. but we could have opted for their in house team to build the pool at what looked to be a fairly reasonable cost. All of the options were discussed at each stage and Mark Daniels took charge of the order, chasing it through and ensuring everything came together in good time. This was quite a feat given the pool was coming from the USA during the pandemic when global supply chains were badly disrupted. Once delivered, we were given plenty of advice by both Mark and Dave to assist us in the project, and when the odd small thing was incorrect, Mark ensured that replacements were obtained in good time. Once the project was complete, Mark came for a handover which included tips on how to maintain the pool, and how to balance the chemicals. This was a very expensive item for us, but when you see the quality, you can see why. My husband and I consider this the best investment we ever made, and have swum daily since it was finished. I would thoroughly recommend Home Counties Pools and Hot Tubs for excellent quality, service and attention to detail.
Customer in Hampshire Posted on 20/09/2022 , work completed 17/06/2022
Cannot recommend highly enough.
Customer Service
Quality
Value
Craig and his team have just finished building our swimming pool and the service has been fantastic from start to finish. From the moment he visited us at home to give us a quote we have been so impressed. The work started and finished on schedule and the team that built the pool were reliable and friendly. They tidied up after themselves every day and couldn’t have been more accommodating. We absolutely love our pool and couldn’t be happier with the result. We couldn’t fault any part of the process. As I said, we honestly couldn’t recommend this company highly enough.
Sarah in West Sussex Posted on 16/08/2022 , work completed 12/08/2022
Excellent, highly recommend
Customer Service
Quality
Value
We had a swimming pool built by Home Counties Pools. They have provided an excellent service with exemplary customer service from start to finish. We are thrilled with the result and they were always so willing to ensure we were happy and things ran smoothly. They have superb attention to detail and excellent communication to ensure we got the pool exactly as we hoped. Throughout the build they took great care of our garden and after the build they have guided us through as we got used to the pool and how to look after it into the future.
Customer in West Sussex Posted on 04/07/2022 , work completed 01/07/2022