Homeshield Coating Ltd

Dear Mr Bullock, we are sorry to hear of your dis-satisfaction concerning the length of time taken to commence your contract. As the UK's largest and most accredited exterior wall coating specialist, we are as you can imagine very busy and under normal circumstances our average lead time is at least 12 weeks. Due to unforeseen operational issues (weather and staffing related) we wrote to all our customers in September explaining of severe delays in our schedules. When our offices did speak to you in November and appreciated that you were getting concerned about any further delays we eventually offered a date towards the end of the month and a goodwill gesture of a £250 refund to more than cover any loss of interest on your deposit and indeed any inconvenience. When you cancelled your contract there was some discussion over the exact amount of the deposit refund (due to non-recoverable costs we had already incurred on your behalf e.g. survey and sales administration costs) nonetheless we thought it fair to immediately refund 80% of your deposit pending further discussion with you. Whilst you mention that you were not contacted in the week after 24th November you did in fact receive an e-mail from the Homeshield Director dealing with this matter on 1st December explaining the he was on annual leave during early December. He apologises for the delay in finalising matters and whilst Homeshield are considerably 'out of pocket' will arrange for the final amount to be sent you.