I contacted Zac at the recommendation of a friend who had had work done by him, as I was looking to replace my combi-boiler with a newer model - ideally with some remote/internet capability. Zac answered the phone on the first try and was very flexible, agreeing to come out on a weekend to talk about the options as I work during the week. He was very friendly and informative and gave me a range of options, broken down to the different price points to make sure I only had to pay for what I wanted/needed. Once I'd decided to go ahead he was able to offer me a range of different dates within a week of agreeing to offer him the work, and was happy to work alone in my property allowing me to not have to take time off work to accommodate the job. He also came back the following Saturday to talk through the features of the new boiler, as well as to do some additional small jobs I had asked him to tackle. Overall Zac was friendly, helpful, reliable and has done a very good job, and I'd definitely recommend him to others.