Humphrey & Crockett Ltd

Highly recommend Humphrey & Crockett, the entire process was friendly/professional and informative. Kyle was excellent on his quote visit and again when we visited the show room to choose our burner, he was able to help us choose a burner that suited our preference and the style of our property. The installers were great, for everything done on the day quicker than we expected and were extremely informative and helpful showing us how to use our burner in the most efficient way (this was our first burner) they also professional covered off all of the safety and regulation side of things. I really very pleased and can’t wait for the colder months so we can get using it!

I would highly recommend Humphrey & Crockett Ltd if you are considering having a woodburner fitted. The whole service, from initial visit to give a quote, right through to fitting the beam was first class. The work was done speedily, the fitters were friendly and professional and the end result is even better than I could have hoped for.

My old woodburner was installed in 2010 by another company and no longer met safety standards regarding its position in the kitchen, and the flue emerging just below a velux window in the roof - always an issue even then. Kyle patiently discussed the various options including keeping the stove itself and moving it to a different, safe position, with proper heat proofing and replacing the damaged flue with a new twin wall one, or replacing it entirely and starting again. Having decided to reuse the perfectly working stove the work was scheduled, and just a new flue sourced to match the ivory colour. The original slate hearth was lifted and reused - quite a feat as slate can split easily and it had been very firmly stuck down in 2010. The team were here for two days, and the roofer, engaged by Kyle, came to repair the hole where the old flue was removed. He carefully matched the old roof tiles for an invisible finish. Everything Kyle said would be done, was done - neatly, efficiently and on time. Kyle communicated clearly throughout the whole process and ensured I was happy with the final outcome. If anyone is planing to get a woodburner installed, I would recommend Humphrey and Crockett 100%.

We consulted Humphrey and Crockett because our existing cassette wood burner was not giving enough heat. They recommended 3 wood burners and we discussed in detail the pros and cons of each. We settled on one and booked in to carve out an open fireplace, install the wood burner and install a fascia beam. We had two people on site for a period of 2 days who were professional, friendly, efficient and could not have been nicer. There was no dust, no mess, and they did a lovely job installing the wood burner, carving out the fireplace and installing brick plates and a granite base and the fascia beam. Would highly recommend them, professional, efficient, and delightful to deal with.

We have recently completed the installation of a new Air Source Heat Pump with the very efficient and extremely diligent help of Humphrey & Crockett. The installation was made complicated by the fact that we wanted to use the ASHP as the primary source of under floor and hot water heating whilst retaining the oil fired boiler as back up in the event of minus temperatures, given that we live in a frost pocket. This was achieved after a thorough survey of our house (to test insulation levels etc) and the need to install a "Link" system that has only recently been developed and put onto the market by Grant Boilers of Devizes. Paul Humphrey, Tom & Charlie could not have been more helpful in installing and setting up the system (extremely neat and tidy work) and, with the help of Grant engineers, we are up and very happily running. A very big thank you to Paul and his team who will now service the system on an annual basis.

From our initial enquiry through to after-sales support, Kyle was always prompt with the advice and information and very helpful. He helped us work to our budget and explained the options clearly. The installation team were punctual, polite and left the house spotless. We're so pleased with our wood burner and would highly recommend this company.

I was in the process of renewing my heating system and wanted to "go green". Carl and Paul took me through all the options with the benefits and drawbacks of green and non-green solutions being clearly explained. It's a very complex area but they took the time to go through everything with me and in the end I felt reassured and comfortable in the decision that I took. There was never any guarantee of an order because I was already well down the track with another supplier. But in spite of this, I always felt that Carl and Paul had my best interests in mind. There was never any "hard sell" whatsoever.

I was unsure we would be able to have a stove due to our home’s size and layout. Humphrey and Crockett went above and beyond to make sure we explored every option. They worked to my tight budget, kept me informed with quotes and options. At every stage of the work they were quick to contact and answer any questions. The installation team were amazing and so clean. Numerous follow up calls to check we are happy and all is well, I can’t recommend this company enough. I would be happy to refer family or friends to them after experiencing their full service. I was also impressed when talking to local people about getting a stove how many people could not speak highly enough about this company, now I understand why.

We went to Humphery & Crockett after being recommended to us by a friend. From start to finish we were so impressed by their professionalism and knowledge. The staff were wonderful and explained all about the Wood Burner, how it worked to get the best from it. They then moved the old Wood Burner to our cabin in the garden, this was all done in one day. The team who done the work were very professional and very clean and tidy. On completion we were given a pack with all the warrant-and how to get the best from the Wood Burner, and on going care and maintenance. We had A follow-up visit from Kyle today, very professional.

From the initial contact through the survey and the installation I am thoroughly pleased we chose Humphrey & Crockett for our new wood burner. I was impressed with the professionalism and knowledge of all concerned. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. On completion I was given guidelines with the warranty and on how to make the best use of the wood burner and ongoing care and maintenance to make it last a long time.