We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Humphrey & Crockett Ltd

Profile thumb logo
4.8

45 Reviews

About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of wood burning stoves and solid fuel systems, fireplace supply and installation as well as all aspects of plumbing, gas and oil central heating.

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

    • Electric Fires
  • Chimney Sweeps

    • Chimney Repair
  • Renewable energy

    • Biomass
    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Gas installers

  • Gas installers

  • Boiler, central heating and gas engineers

  • More Services

    • wood burners
    • wood stoves
    • twin wall system
    • false chimneys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
45 reviews
Customer Service
4.9
Quality
4.8
Value
4.7
Sort by
Air Source Heat Pump Installation
Customer Service
Quality
Value
The work involved removal of the old oil boiler, the oil storage tank and the entire radiator and hot water system, and was replaced by the new air source heat pump, hot water and radiator system. Initial discussions and project planning were thorough and professional. The work was carried out without interruption and with as least inconvenience as possible. Inevitable snags were discussed and properly dealt with. Work areas were tidied and cleaned daily. The workers were professional and positive in their approach to the project and completed their work to a high standard. They were polite and respectful throughout. Future communication and aftercare is going to be provided. I would highly recommend the company for such projects.
Customer in Hampshire Posted on 11/06/2021 , work completed 10/06/2021
Heating system update
Customer Service
Quality
Value
New oil boiler, hot water cylinder and Evohome control system installed during refurbishment. Excellent service and advice during the whole process. The engineers, Kyle, Tom and Adam were first class. Very considerate and attention to detail. They were a pleasure to have working in my home. Paul Humphrey provided great advice and delivered on time and budget. We had a small glitch on the boiler burner with a loose terminal but this was a manufacturing fault which was resolved. I have no hesitation in recommending this company.
Customer in Oxfordshire Posted on 14/05/2021 , work completed 07/05/2021
Wood burner installation
Customer Service
Quality
Value
I had a wood burner installed and I was impressed with the professionalism and knowledge. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. Was given guidelines on how to make the most of the wood burner and make it last a long time.
Customer in Hampshire Posted on 13/02/2021 , work completed 11/02/2021
Chimney Lining and chimney cleaning
Customer Service
Quality
Value
We had a small chimney fire and our wood burner needed re-installing. H & C came within 2 weeks(having been closed down due to Covid) and Sam and Karl did a great job. They put down protective plastic on all the carpets, installed liner, cleaned the flues left v clean. Very informative as to how to best use the wood burner. Nice guys & would highly recommend them.
Customer in Hampshire Posted on 04/02/2021 , work completed 03/02/2021
Wood burner installation
Customer Service
Quality
Value
We had a flue fitted for a wood burner, the two gentlemen were on time very knowledgeable about the task to do, we were very pleased with their work and would have no problem with using this firm again in the future.
Customer in Wiltshire Posted on 07/01/2021 , work completed 07/01/2021
Installations at our house
Customer Service
Quality
Value
Following our daughter's recommendation (she had a new wood-burning stove fitted by Humphrey and Crockett last year), we approached Paul about installing a new condensing boiler, and a wood-burning stove in our front room. Paul visited us to assess how to carry out the two tasks. He recommended simplifying our ramshackle piping arrangements. We were impressed by Paul's thorough approach. We then visited the company's Andover premises to choose a suitable stove. Paul showed us the range of stoves stocked, and explained the pros and the cons of each of them. We chose a Woodtec stove, but were unsure about the standard or the wide version. Paul assured us that we could change our minds at any stage. On his second visit to us, he took precise measurements for each installation, and proposed to carry out the work in just ten days' time. Two workteams carried out both installations simultaneously. We met five team members; all of them impressed us by following covid-19 precautions, and leaving no mess overnight. The work involved lining both chimneys, laying additional fireplace tiles and installing new piping for the boiler's condensation. All these jobs were neatly and carefully done. We also changed our minds about the stove. Paul willingly accepted our decision, and arranged the swop. We have found Humphrey and Crockett easy to deal with, flexible and attentive to detail. All workmanship and service were of good quality. Altogether, a very positive experience.
Customer in Hampshire Posted on 06/08/2020 , work completed 17/07/2020
Supply and Installation of a wood burner
Customer Service
Quality
Value
The work included advice on the correct wood burner for the location, including the room size, heat output and the new legal requirements; installation of the fire, a new chimney liner and chimney pot and insulation. The team paid great attention to protecting the carpet and room furnishings and left the room spotless. They protected the conservatory roof against any tiles that may have been dislodged whilst on the roof and even repaired a broken tile, not of their making! On completion, they explained the fire control mechanism and advised on the first lighting experience. They also went through the warranty registration procedures. All in all, quite excellent. I would strongly recommend them to anyone.
Customer in Wiltshire Posted on 04/08/2020 , work completed 03/08/2020
Happy Customer
Customer Service
Quality
Value
The work consisted of altering an existing fireplace and installing an inset stove and flue liner. After visiting the showroom and a visit from Bill, a detailed quotation was received recommending a stove, which turned out to be perfect. The installation team turned up on the day promised and the work was done in a highly professional way. Clean and tidy, floors and carpets protected and all with a cheery smile. A very comprehensive run through of operating instructions was very welcome. Thanks H & C. Would have no hesitation in recommending.
Customer in Hampshire Posted on 31/03/2020 , work completed 16/03/2020
Excellent job
Customer Service
Quality
Value
We had an oil burning stove removed and replaced with an electric one. It entailed capping the oil pipe and chimney, removing the oil fire and installing the electric one. They turned up on time, worked very efficiently and were friendly and helpful. Dreading the mess but their work was clean as a whistle! Would definitely recommend them.
Customer in Hampshire Posted on 09/03/2020 , work completed 06/03/2020
Excellent log burner installation
Customer Service
Quality
Value
Very impressed with the opening up our fireplace and the installation of the log burner. A swift response to my initial request for a quote swayed me towards this company and I'm glad that it did. The visit to the showroom was very informative and Bill helped us to choose a stove that is ecodesign ready. The range of accessories on show (hearth, beam etc) also allowed us to create an aesthetically pleasing feature for our living room at a very reasonable price. The team installing the stove were punctual and started work exactly on time. They were polite, friendly and, most impressively, very tidy. The work only took 2 days to complete which was great. The team were knowledgeable and we felt guided and supported throughout the whole process (perfect as this is the first time we have ever owned a log burner). We would definitely use this company again and would happily recommend them to friends and neighbours.
Richard, Wiltshire Posted on 21/02/2020 , work completed 13/02/2020