Endorsed by Which?

Humphrey & Crockett Ltd

4.8

80 Reviews

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About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.

Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.

We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

    • Electric Fires
  • Chimney Sweeps

    • Chimney Repair
  • Renewable energy

    • Biomass
    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Gas installers

  • Boiler, central heating and gas engineers

  • More Services

    • wood burners
    • wood stoves
    • twin wall system
    • false chimneys

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
80 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Wood burner installation
Customer Service
Quality
Value
We would highly recommend Humphrey & Crockett if you looking for a wood burner installation. Kyle was excellent throughout the process, helping, on a quote visit and opening the show room to support us choosing a burner - we never felt we were being over sold. The entire process was friendly/professional and informative. The installers were great, advising us as they opened up the existing fireplace on what was possible, working cleanly and effectively. We are very pleased it how the installation turned out and look forward being able to use it!
Customer in Hampshire Posted on 27/05/2024 , work completed 02/05/2024
Service of Oil Fire Boiler Left The Boiler Unusable
Customer Service
Quality
Value
Back in November of 2023 we paid a deposit to Humphrey & Crockett (H&C) to supply and install a replacement radiator (in a slightly different location) and to service the oil-fired boiler on the basis of the work being carried out later the following month. The week that the work was due to be carried out, we were told that it would not happen until the new year due to paternity leave. Eventually, in the new year, a date was agreed for the end of January 2024. The day came and the radiator was installed but not where we wanted it and with the incorrect towel bar. Next the boiler was serviced. When the boiler was reassembled and fired up, there was thick sooty smoke, and no mount of 'adjustments' would overcome this problem. The service guy put a warning sticker on the boiler and left to obtain a couple of parts. A few days later the service guy returned, fitted the parts and there was no improvement. The following week, the boiler was worked on again but without success and H&C declared that a new boiler was required due to an internal water leak. H&C promptly provided some temporary electric heaters and a quote for a replacement boiler. As we had no further communication from H&C and their OFTEC membership had lapsed, we contacted another oil boiler service organisation and they accepted the challenge of re-commissioning the boiler. After a though clean to remove the residue soot, several problems were found and resolved, and the boiler was working again in 3.5hr.
Customer in Hampshire Posted on 27/05/2024 , work completed 25/01/2024
Heat pump installation, to replace electric boiler and immersion
Customer Service
Quality
Value
Efficient and timely replacement of old heating system. Recently moved into the property and was very impressed in delivery of service from initial concerns re my existing heating to the final installation. The whole team were informative, helpful, tidy and delivered earlier than expected. I now have an extremely efficient heating and hot water system, controlled with the Homely Hub, which is far cheaper to run than my previous system and even far less than a previous new house with gas heating. I can highly recommend them and will continue to use Humphrey and Crockett for servicing.
Customer in Wiltshire Posted on 19/05/2024 , work completed 26/02/2024
Heat Pump - service, remedial and modification.
Customer Service
Quality
Value
Recently I was impressed with this Company’s performance in giving advice and subsequently carrying out the installation of a heat pump system at my daughter’s recently acquired nearby property. I have experienced problems for some years with the heat pump system at my own house despite having expended significant funds on other contractors, the latest following breakdown over the Christmas period. Consequently I asked Paul Humphrey to check out my system and following constructive advice engaged Humphrey and Crockett to carry out remedial work to the system. Their attention has been professional, tenacious and cost effective. The system is now operating better than ever and I am confident of its future performance.
Customer in Wiltshire Posted on 16/05/2024 , work completed 10/05/2024
High quality and professional company - highly recommended
Customer Service
Quality
Value
We used Humphrey & Crockett for the installation of a new ASHP system as they are a local and highly regarded company. From the very first point of contact their representatives were pleasant, efficient friendly and professional. They were quick to provide a quote, change it when required and give full insight into the necessary work. The installation was smooth with no issues and was superbly carried out. Any tweaks required were quickly followed up on and Paul & Carl were, and still are, happy to provide advice and problem solving when asked. Would definitely use this company again, particularly when we look to convert to a green energy system.
Customer in Hampshire Posted on 15/05/2024 , work completed 16/12/2023
Replacement Boiler Installation
Customer Service
Quality
Value
I needed to have my boiler replaced and was recommended to Humphrey & Crockett Ltd. I was very concerned about access and preventing damage being caused during the process. I need not have worried as the two guys that completed the install were first class. They took every precaution to prevent damage, protecting the door frame and floor and even supplied a ramp to ensure easier access. Their attention to detail was second to none. When they had finished the removal and install, you would not even have known that they had been there. I have never met two such hard working, conscientious, amiable people. I would not hesitate to recommend Humphrey & Crockett Ltd. I would like to thank Paul (the governor) for fitting us in at very short notice even though they were extremely busy.
Customer in Wiltshire Posted on 08/05/2024 , work completed 27/03/2024
Great heat pump installation
Customer Service
Quality
Value
The process went smoothly from start to finish. They put a lot of effort into making sure I got the heat pump installation that was right for me, including the bespoke elements I wanted. Very pleased with the result, which has kept us warm throughout the winter.
Customer in Posted on 10/03/2024 , work completed 14/12/2023
Outstanding work
I am so pleased I contacted Kyle at Humphrey and Crocket to advise on upgrading my heating. He is very knowledgeable and was very understanding about my budget. I subsequently ordered a log burner which was fitted recently. The team, Gavin, Owen and Adam were exemplary and professional in their work installing the log burner and flue. They went the extra mile, solving any problems they came across. I highly recommend Kyle and his team for any heating work and solutions you may have. If I need any more work in the future I will not hesitate to use this company again.
Customer in Hampshire Posted on 08/12/2023 (Reviewer did not use service)
Installation of wood burner
Customer Service
Quality
Value
Highly recommend Humphrey & Crockett, the entire process was friendly/professional and informative. Kyle was excellent on his quote visit and again when we visited the show room to choose our burner, he was able to help us choose a burner that suited our preference and the style of our property. The installers were great, for everything done on the day quicker than we expected and were extremely informative and helpful showing us how to use our burner in the most efficient way (this was our first burner) they also professional covered off all of the safety and regulation side of things. I really very pleased and can’t wait for the colder months so we can get using it!
Customer in Hampshire Posted on 05/10/2023 , work completed 13/09/2023
Woodburner fitting - first class experience
Customer Service
Quality
Value
I would highly recommend Humphrey & Crockett Ltd if you are considering having a woodburner fitted. The whole service, from initial visit to give a quote, right through to fitting the beam was first class. The work was done speedily, the fitters were friendly and professional and the end result is even better than I could have hoped for.
Customer in Hampshire Posted on 23/08/2023 , work completed 08/08/2023