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Humphrey & Crockett Ltd

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4.8

40 Reviews

About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of wood burning stoves and solid fuel systems, fireplace supply and installation as well as all aspects of plumbing, gas and oil central heating.

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

    • Gas fires
    • Electric Fires
  • Gas installers

    • Gas Fires
  • Chimney Sweeps

    • Chimney Repair
  • Renewable energy

    • Biomass
    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • wood burners
    • wood stoves
    • twin wall system
    • false chimneys

Customer reviews

4.8
40 reviews
Customer Service
4.9
Quality
4.8
Value
4.7
Sort by
Installations at our house
Customer Service
Quality
Value
Following our daughter's recommendation (she had a new wood-burning stove fitted by Humphrey and Crockett last year), we approached Paul about installing a new condensing boiler, and a wood-burning stove in our front room. Paul visited us to assess how to carry out the two tasks. He recommended simplifying our ramshackle piping arrangements. We were impressed by Paul's thorough approach. We then visited the company's Andover premises to choose a suitable stove. Paul showed us the range of stoves stocked, and explained the pros and the cons of each of them. We chose a Woodtec stove, but were unsure about the standard or the wide version. Paul assured us that we could change our minds at any stage. On his second visit to us, he took precise measurements for each installation, and proposed to carry out the work in just ten days' time. Two workteams carried out both installations simultaneously. We met five team members; all of them impressed us by following covid-19 precautions, and leaving no mess overnight. The work involved lining both chimneys, laying additional fireplace tiles and installing new piping for the boiler's condensation. All these jobs were neatly and carefully done. We also changed our minds about the stove. Paul willingly accepted our decision, and arranged the swop. We have found Humphrey and Crockett easy to deal with, flexible and attentive to detail. All workmanship and service were of good quality. Altogether, a very positive experience.
Customer in Hampshire Posted on 06/08/2020 , work completed 17/07/2020
Supply and Installation of a wood burner
Customer Service
Quality
Value
The work included advice on the correct wood burner for the location, including the room size, heat output and the new legal requirements; installation of the fire, a new chimney liner and chimney pot and insulation. The team paid great attention to protecting the carpet and room furnishings and left the room spotless. They protected the conservatory roof against any tiles that may have been dislodged whilst on the roof and even repaired a broken tile, not of their making! On completion, they explained the fire control mechanism and advised on the first lighting experience. They also went through the warranty registration procedures. All in all, quite excellent. I would strongly recommend them to anyone.
Customer in Wiltshire Posted on 04/08/2020 , work completed 03/08/2020
Happy Customer
Customer Service
Quality
Value
The work consisted of altering an existing fireplace and installing an inset stove and flue liner. After visiting the showroom and a visit from Bill, a detailed quotation was received recommending a stove, which turned out to be perfect. The installation team turned up on the day promised and the work was done in a highly professional way. Clean and tidy, floors and carpets protected and all with a cheery smile. A very comprehensive run through of operating instructions was very welcome. Thanks H & C. Would have no hesitation in recommending.
Customer in Hampshire Posted on 31/03/2020 , work completed 16/03/2020
Excellent job
Customer Service
Quality
Value
We had an oil burning stove removed and replaced with an electric one. It entailed capping the oil pipe and chimney, removing the oil fire and installing the electric one. They turned up on time, worked very efficiently and were friendly and helpful. Dreading the mess but their work was clean as a whistle! Would definitely recommend them.
Customer in Hampshire Posted on 09/03/2020 , work completed 06/03/2020
Excellent log burner installation
Customer Service
Quality
Value
Very impressed with the opening up our fireplace and the installation of the log burner. A swift response to my initial request for a quote swayed me towards this company and I'm glad that it did. The visit to the showroom was very informative and Bill helped us to choose a stove that is ecodesign ready. The range of accessories on show (hearth, beam etc) also allowed us to create an aesthetically pleasing feature for our living room at a very reasonable price. The team installing the stove were punctual and started work exactly on time. They were polite, friendly and, most impressively, very tidy. The work only took 2 days to complete which was great. The team were knowledgeable and we felt guided and supported throughout the whole process (perfect as this is the first time we have ever owned a log burner). We would definitely use this company again and would happily recommend them to friends and neighbours.
Richard, Wiltshire Posted on 21/02/2020 , work completed 13/02/2020
Efficient
Customer Service
Quality
Value
Excellent, clean and efficient. Would highly recommend.
Colin, Hampshire Posted on 10/02/2020 , work completed 10/02/2020
Superb Job
Customer Service
Quality
Value
Appointment was at 08:30. They arrived on the dot and introduced themselves. Explained what order they were going to work and proceeded. The job had a couple of problems but the two chaps over came them with a smile. They were so clean and tidy, I asked them to come back and clean the rest of my house. I cannot believe they cleaned the chimney breast out and no mess what so ever. Very professional in all aspects and I was impressed. I would recommend them to everybody.
Rachel, Wiltshire Posted on 05/02/2020 , work completed 05/02/2020
Air vent install and chimney sweep
Customer Service
Quality
Value
Moving house and stressful time. Needed a service and sweep of my log burner. Contacted Humphrey and Crockett, they sent a quote and booked me in. As an urgent job request they call me back to say they’d had a cancellation would I like the earlier time, perfect!. It was found at the service that we didn’t have an air brick which meant we couldn’t safely use the log burner. I got back onto phone and they dealt with my request quickly and professionally. We’ve seen 3 engineers from the company and all very experienced and professional, cleaned up after them wouldn’t have known they’d been here!. The whole experience with Humphrey and Crockett was first class, would highly recommend them.
Customer in Hampshire Posted on 29/01/2020 , work completed 29/01/2020
Excellent service
Customer Service
Quality
Value
We are extremely pleased that we found Humphrey & Crockett. From our first meeting with Bill when he came to quote through to fitting the service was first rate. We had already bought a stove from Ebay but this was no problem. Bill noticed that we did not have the collar so ordered one in, Sam and Michael turned up on the given date and were very polite and friendly. The job was quite difficult as getting the liner in proved to be a struggle. They worked extremely hard all the while still happy. They fitted a new Riven Slate hearth and the woodburner and gave me a very good lesson in how to use it. I cannot thank them enough. I would happily recommend Humphrey and Crockett to anyone.
Customer in Hampshire Posted on 20/01/2020 , work completed 20/01/2020
Prompt and professional
Customer Service
Quality
Value
The stove has only just been fitted. They were very professional. Kept everything clean and tidy and went through everything we needed to know, very polite.
Kenneth, Wiltshire Posted on 07/12/2019 , work completed 07/12/2019