Humphrey & Crockett Ltd

Having contacted Humphrey & Crockett Ltd regarding the supply and install of a wood pellet burner for my home, the experience start to finish was very professional. From the initial conversation on the phone, throughout the survey, quoting, installation, right up to the phone call an hour or so after the completed install to make sure everything was to my satisfaction. Not to mention the quality of the product, the neatness of the install and friendly nature of all the staff I dealt with. Would highly recommend.

I called Humphrey and Crockett to get my boiler serviced and they managed to fit me in at incredibly short notice. Within two days Adam arrived with his apprentice Owen. Adam as usual answered my questions and not only serviced the boiler but did a few other things whilst he was here. He is incredibly knowledgeable and did a first class job. I would highly recommend Adam and his team if you are looking for perfection and reliability. I would have no hesitation whatsoever in recommending Adam at Humphrey and Crockett and will be calling them again if I need any advice. Thanks so much Adam. Mel

We are very happy with the service we received. The whole team are very professional. Kyle helped us to decide which log burner would best suit our situation. We have a bungalow with no existing fireplace or chimney but he visited us and talked through our options. The stove and flue were fitted in a day and the chaps were polite and helpful and they left the place clean and tidy. Kyle visited the following day to check on the installation and talked us through lighting the log burner etc. All in all an excellent company. We would not hesitate to recommend them.

This company have a very good showroom where you can view a wide range of options available. Very knowledgeable staff, who advised what was achievable on our very tight date schedule. Installed on schedule, by two very helpful & knowledgeable fitters. They were polite, clean & tidy, and made a very good job at installing the new flue/ stove/ pot and making good the flaunching around the pot. Our builder was very happy with their installation as well. Communication was very good before, during & after installation.

Having a wood burner installed over two days all the installation work was carried out at a very high standard.

From the first phonecall/email, I was impressed with the company and their knowledge. Kyle handled our case and nothing was too much trouble for him. Our wood burner installation was not straight-forward but that didn’t seem to phase them at all, and all the stops were pulled out to ensure we got what we wanted. The installation itself was professional and efficient. The guys were happy to chat through and show us what they were doing. No mess was left and we were really impressed with how smoothly it went. We also had a visit from Kyle the next day to commission the stove and answer any questions. This was incredibly helpful. We will be using H&C for our yearly sweeps, and can’t thank them all enough for giving us a great experience, and the woodburner that we’ve always dreamed of. I would highly recommend Humphrey and Crockett!

Kyle and team were excellent from start to finish. The quote wasn’t pushy and offered advice on what to have and expect. When visited the showroom, we decided to move away from traditional and go with a more contemporary style which offered more to the space. They not only supplied and fitted the stove and flue but also laid a hearth and tiled the surround excellently. They were polite and professional throughout and cleared up any mess. Kyle did 2 sites visit which was reassuring. I would happily recommend them to anyone.

The company have just lined my chimney and installed a new wood burner. I cannot recommend them highly enough. They were both friendly and professional from beginning to end and they left the space spotlessly clean afterwards. I would not hesitate to use them again.

Right from my initial communication with Kyle, I felt confident that I had chosen the right firm to buy from and install my new log burner. I can not fault the service and workmanship from Humphrey & Crockett Ltd Andover. All of the staff I have had contact with have been extremely knowledgeable, professional and courteous. Within a few hours of me calling the office, a site visit was arranged and a survey with recommendations was carried out. I was advised to go along to their showroom to look at the burners they had in stock as size is quite difficult to judge in a brochure. Great advice, as it made a big difference to the choice of burner I went with. Importantly for me, there was never any sales pressure at all to buy or go bigger and better. On the day of fitting, I was informed by text of the arrival time of the fitters, Gavin and Kyle F and they arrived on time, carried out all necessary works expertly and left no trace that they had been there other than a new log burner in the hearth. Great company, highly recommend.

From the first phonecall enquiring about a stove Kyle has been so helpful. Every question answered thoroughly, every detail was covered. From checking out the showroom, site visit, ordering and then installation it has all been as promised. The team are a very nice bunch of guys. They are very friendly and excellent at their job. There was virtually no mess when they left. The stove is awesome. Absolutely love it. Thank you H & C you have been brilliant.