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Endorsed by Which?
Humphrey & Crockett Ltd
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About
Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.
We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.
We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home
Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.
What we do
Fireplace and stove installers
- Electric Fires
Chimney Sweeps
- Chimney Repair
Renewable energy
- Biomass
- Air source heat pumps
- Ground source heat pumps
- Home energy analysis
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Gas installers
Boiler, central heating and gas engineers
More Services
- wood burners
- wood stoves
- twin wall system
- false chimneys
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
97 reviews
Recommended
Recommended
by 98% of customers
Sort by
Clean, tidy and professional
Customer Service
Quality
Value
We had a new log burning store fitted. From the quote, to the showroom to fitting the fire, we were given good advice and practical help in picking the right fire. A good experience. I would thoroughly recommend H&C Ltd.
Sara, Hampshire
, work completed
Recommended
Knowledgeable, thorough & tidy.
Customer Service
Quality
Value
Both representatives were thoroughly professional and knew exactly what they were doing. They suggested ways around issues & did extra items to make the job more thorough & the refitting more polished.
Which? Trusted Traders Consumer
, work completed
Recommended
Fantastic work and lovely log burner
Customer Service
Quality
Value
We have been immensely impressed with Humphrey & Crockett from start to finish. From the first visit to the showroom to the final installation, everything has been very professional with excellent communication at every stage. The recommended log burner was absolutely perfect, the guys installing turned up promptly, worked very cleanly and were extremely polite and careful. The workmanship is excellent, the advice provided for how to set up and use the log burner correctly and efficiently was really useful and they talked us through the warranty process. The house was left in an immaculate state. We wouldn’t hesitate to recommend them and would certainly use them again in the future.
Customer in Hampshire
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Helpful direct advice, on time. Expertise apparent, efficient. Finished on time cleaned up, clear instructions given re appliance and warranty.
Kenneth, Hampshire
, work completed
Recommended
Top quality work
Customer Service
Quality
Value
Great service from start to finish. Good knowledge and helpful in choosing what to do. Work carried out to a high standard and wouldn't hesitate to recommend.
Paul, Hampshire
, work completed
Recommended
Lovely log burner
Customer Service
Quality
Value
We are so pleased to have chosen Humphrey and Crockett to install our new Fireline log burner. They also installed a slate effect chamber, granite hearth and non combustible beam. It has really warmed the core of the house and made a lovely focal point in the lounge. The boys worked hard and were easy going and informative as this is our first burner. Our only disappointment was they did not do so well with clearing up after cutting the metalwork on our driveway. We would suggest some ground sheeting for future customers.
Customer in Wiltshire
, work completed
Recommended
Great job
Customer Service
Quality
Value
We are delighted with our new log burner. The lads worked hard to ensure a great result, including a chamber lined with slate, a beam and hearth. Fully recommended.
Karen, Wiltshire
, work completed
Recommended
A good experience with Humphrey and Crockett
Customer Service
Quality
Value
Bill Crockett came and gave as a quotation for fitting a stove and all associated work, which I accepted. We weren't sure that the stove we had selected was the best for our needs so we visited their showroom and double checked. We were told by Paul that if we considered the stove was not the most suitable they would happily take it away and bring a different one. His team came on the allotted day, they were friendly and very professional. All work was carried out in the time scheduled and our home was left spic and span. We are really pleased as the price was very competetive we and recommend them.
E Davidson
, work completed
Recommended
Professional & courteous service
Customer Service
Quality
Value
We had our fireplace expertly installed by Humphrey & Crockett and always use them now for cleaning and service. They are a very friendly and professional team who I'd not hesitate to recommend.
Julian, Hampshire
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Very pleased with the professionalism and knowledge that the team at Humphrey & Crockett demonstrated, excellent service.
Fiona, Surrey
, work completed
Recommended
A good experience.
Customer Service
Quality
Value
On 11.07.18 I had my wood burning stove removed and a new fireplace installed. In spite of the intricacies of the job, the men from Humphrey & Crockett completed the work without fuss, left no mess of any kind and gave me clear instructions and information, so that I could use my new equipment without trouble. As I am aged 91, you will understand how much I appreciated their managing of the whole operation.
Joy, Hampshire
, work completed
Recommended
Excellent job.
Customer Service
Quality
Value
Excellent advice & help during quotation period. Fitters on time, tidy & knowledgeable. Great job, very happy.
Tony, Hampshire
, work completed
Recommended
Prompt and professional.
Customer Service
Quality
Value
Humphrey & Corckett last year sorted chimney liner and pot on chimney. Used them to sweep chimney so they keep an eye out for problems.
Janet, Hampshire
, work completed
Recommended
Almost a year on and still delighted with everything!
Customer Service
Quality
Value
From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on and I felt I was listened to. The wood burner was installed over 3 days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well and the stove is burning very efficiently. I love, love ,love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.
Debbie
, work completed
Recommended
Very poor - no stars deserved
Customer Service
Quality
Value
H&C came to sweep our chimneys in early December. The outcome of this simple exercise was, apparently, we should replace our very serviceable stove and - surprise, surprise - they had the ideal one in their showroom for a bargain £3000 (nice try). They also managed to dislodge the cowls on the tops of two of the chimneys. Despite saying they would fix the cowls, they did nothing. I chased and chased as their empty promises piled up until finally - more than three months later - they quoted £800 to replace the cowls. That's right, we would have to pay close to a grand to rectify the damage they caused. Instead, we obtained quotes elsewhere and were able to get the work done for just over £300 within a week. NB this would be a no star rating but that is not possible.
Nick Boyd
, work completed
Excellent job
Customer Service
Quality
Value
Excellent work carried out cleanly and efficiently.
Sylvia, Hampshire
, work completed
Recommended
Very, very impressed.
Customer Service
Quality
Value
I was very happy with the guys that fitted my tyre, they were very professional, kind, clean and helpful. I would fully recommend H & C to anyone.
Carl, Hampshire
, work completed
Recommended
Briliant service, advice and installation
Customer Service
Quality
Value
From the moment of first contact, Humphrey and Crockett were very helpful and informative. We found out after having the chimney swept that our existing liner and log burner had to be condemned. Humphrey and Crockett gave us advise and the work was carried out without any extra mess or hassle. Very happy with the whole service.
Spence
, work completed
Recommended
Fantastic job
Customer Service
Quality
Value
Very friendly. Excellent service. Punctual. Clean and tidy.
Stewart, Hampshire
, work completed
Recommended
Excellent, professional, workers.
Customer Service
Quality
Value
Two very good young men, Sam and Paul, did a really good, clean job. They also - as a bonus - cleared out the gutters! Would recommend them to anyone.
Wendy, Hampshire
, work completed
Recommended
Review of Humphrey and Crockett
Customer Service
Quality
Value
Humphrey and Crockett installed a new long burner and stone fireplace and lined our chimney. They were professional, knowledable and responsive from the outset and we are thrilled with the results. The Humprehey and Crockett installation team were extremely courteous, timely and completed the installation with minimum disruption and mess. We are delighted with the results would highly recommend them.
Which? Trusted Traders Consumer
, work completed
Recommended
A red hot company with red hot customer service supplying red hot products.
Customer Service
Quality
Value
Removal of an old log burning stove and it's antiquated surround. Then lining of flue, new limestone fireplace installed together with a new logo burning stove. Making good of adjacent plasterwork.
Which? Trusted Traders Consumer
, work completed
Recommended
Flexible approach
Customer Service
Quality
Value
Installation of wood burner and flue into existing fireplace. The situation was not straightforward as it was an old open fireplace which had already been modified. A flexible approach was needed to install the wood burner once the original fireplace was exposed and H&C provided this.
Which? Trusted Traders Consumer
, work completed
Recommended
5 Star Product & Service!
Customer Service
Quality
Value
I recently had a wood burning stove fitted and I have to say I am over the moon with not only the finished product but also the level of after-care service. Thoroughly professional, easy to deal with and above all customer focused. I would whole-heartedly recommend Humphrey & Crocket!
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent customer service in an emergency.
Customer Service
Quality
Value
Our oil fired combination boiler stopped working and I suspected that the pump had seized, this was confirmed by Richard from Humphrey and Crocket. The parts were ordered and delivered within two days, Richard then returned to fit them. We were very pleased with the quality of the work and with the friendly and helpful attitude of everyone in the company. The parts were expensive but they kept the labour costs as low as possible, which was much appreciated. We would definitely recommend them to anybody else who needs a heating engineer.
Which? Trusted Traders Consumer
, work completed
Recommended