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Endorsed by Which? Trusted Traders

I.C.T.V. Sales & Services Limited -Samsung Service Centre

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4.0

4 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.0
4 reviews
Customer Service
4.0
Quality
4.0
Value
4.0
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Dreadful company terrible service
Customer Service
Quality
Value
Tv faulty purchased through John Lewis, ICTV was there repairer for West Sussex and Hampshire came the next day earlier than originally booked ,man that came very scruffy looking in trainers, shorts ,tracksuit top no identification shown no name of company on van, no face mask, told me to switch on tv which I did he said screen needs replacing Sony don’t do that you Will get a replacement tv, I asked about the loan tv that John Lewis said I would get, he said ring the office and left, in the flat for less than thirty seconds ,called ICTV they said they have not got loan TVs I asked about the replacement tv by calling them again the next day they said John Lewis would replace it then changed there mind saying Sony would and they would arrange it, and leave it with them 3 further days passed called ICTV again and heard nothing they said they needed my proof of purchase which I sent them they had not ordered replacement tv contacted then again 3 days later as I heard nothing from them they said Sony rejected the replacement as my proof of receipt did not have store name on it John Lewis online receipts only show item and date purchase so contacted John Lewis several times to get this ,got the information and sent direct to Sony customer services who had no previous request from ICTV for replacement tv under warranty Sony now dealing with I have been without a tv for 9 days due to ICTV very poor service and lack of any kind of follow up from them I would rate them extremely poor
Customer in West Sussex Posted on 01/11/2021 , work completed 01/11/2021
Endorsement Reference Satisfaction
Customer Service
Quality
Value
Customer service was second to none, engineer came to my house as my Samsung TV had no power {very Polite} and had to take the set away. After a couple of days had a phone call to let me know what the problems was and how much it would be to repair it. {the lady was very polite and it was agreed to fix the TV. A few day later had a phone call to say the TV was ready and could deliver it back the following day. I have had probably the best experience that people only dream of trying to have a TV repaired. Would recommend these guys to anyone
Harry M, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference
Customer Service
Quality
Value
The screen on our 40 inch Panasonic TV was damaged and needed to be replaced. An initial telephone call to ICTV and subsequent emails resulted in an (accurate) estimate and a time- frame for the repair. Subsequently a firm quotation was provided and a date within 10 days was agreed for the repair to be carried out. The process was handled by Hannah who could not have been more helpful or efficient. The repair was carried out on time and efficiently by a professional and friendly engineer. We are very grateful for the way in which this problem was handled by ICTV.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Satisfactory
Customer Service
Quality
Value
contact was very nice over the phone, really willing to complete this work. they had it for nearly week and done all the necessary checks. very reliable.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020