Endorsed by Which?

I & M Plumbing

4.9

39 Reviews

What is a Which? Trusted Traders Islington Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Islington Trading Standards to create an Islington Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

With over 15 years’ experience in domestic plumbing and heating, I am a fully qualified gas engineer also including Hot Water Cylinders and Part P Electrics which enables me to install, fault find, zone valves, thermostats, programmers as well as smart controls.

I & M plumbing Ltd offers a wide range of services throughout London covering everything from large site contracts to small repairs, no job is too small or too big for us.

I am a qualified Vaillant advanced installer, with this I am able to offer extended warranties on any Vaillant boilers.

I am dedicated to the job at hand and can work to tight deadlines even if it means working late hours and weekends, I am disciplined at finding the most efficient and practical solutions for each problem I encounter ensuring I always leave customers happy and satisfied, this is at the heart of everything I do.

I am always at the end of the phone whenever our customers need us, able to attend in emergencies, advice and all quotation needs.

What we do

  • Plumbers

    • Emergency plumbing services
  • Bathroom fitters

    • Bathroom refurbishment
  • Boiler, central heating and gas engineers

    • Boiler installation
  • More Services

    • full central heating installation - gas certified engineer

Customer reviews

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4.9
39 reviews
Customer Service
4.8
Quality
4.9
Value
4.9
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Excellent plumber!
Customer Service
Quality
Value
My central heating and plumbing systems failed at the worst possible time. Just out of hospital with Xmas not so far away, the very old storage tank started to leak. Illy was able to do an immediate fix to keep most of the plumbing system working and then arrange for a complete replacement of the system by 21 December – in time for Xmas, as promised! I am very pleased indeed with the finished work and delighted that I now have an up to date efficient combi boiler which I can operate from my phone. Hot water on demand as well! A lot of tough work but done with a great deal of care and consideration for the household occupants. Illy is a great communicator and very prompt at responding to queries and accommodating additional requests. Good time-keeping too. I would definitely use I & M Plumbing again and happy to recommend them to others.
Customer in Greater London Posted on 23/12/2023 , work completed 21/12/2023
Great job, brilliant attitude - thank you Ily!
Customer Service
Quality
Value
Ily came to the rescue when our boiler broke down just after new year. He quoted for a replacement one v competitively and was able to fit it within 24 hours. We had a previously badly installed Tado system which he spent time resolving and reconnecting, returning the next day to iron out a small issue we couldn’t figure out. His attitude to fixing a problem is wonderful, and he leaves the house pristine. We have since had him back for a small plumbing job and again we were very pleased with the work he did. I recommend him to all my neighbours.
Customer in Greater London Posted on 30/10/2023 , work completed 10/01/2023
The best!
Customer Service
Quality
Value
I chose I&M Plumbing after receiving quotes from 4 companies. A number of trusteed traders listed here didn't reply at all. I&M were not the cheapest, but I am so glad I chose them. Illy and his assistant Eddie did a fantastic job fitting a concealed shower, and various other bathroom works including: • Removing and replacing a bath • Removing wall tiles on one wall • Fitting and plumbing in the shower valves and shower head • Strengthening and then re-tiling the bathroom wall • Fitting a very heavy glass bath screen • Fitting a new sink trap. They were highly skilled and great problem solvers (they needed to be in a Victorian house with tricky walls and awkward angles). Reliable, professional, patient, and good communicators - I can't recommend them highly enough!
Customer in Greater London Posted on 12/12/2022 , work completed 12/12/2022
Illy saved the day!
Customer Service
Quality
Value
My gas boiler broke down for the umpteen time on 28 September 2022. I had been told the previous winter that it was on its last legs and very near the end of its life. I called I & M Plumbers and Illy came out the next day. He confirmed that the 20 year old boiler had had it. Illy managed to get the boiler going for the time being and came to replace it with a new Vaillant a couple of days later. Everything redundant was taken away and left extremely tidily. The work was carried out quickly and very throughly. Illy saw that existing gas pipes needed upgrading to a larger bore and came back the next week to replace those also. He is friendly and responsive and very thorough. I have absolutely no hesitation in recommending Illy at I & M Plumbing and will be using them in future, for sure.
Customer in Greater London Posted on 04/10/2022 , work completed 30/09/2022
Heating and plumbing carried out in time and budget to a high standard
Customer Service
Quality
Value
The heating system work involved replacing a gas boiler and hot water tank, several radiators and associated pipe work. Plumbing work was also carried out involved replacing 2 toilets and a shower room. In each case Illy arrived on time and his bills were on budget. He carrier the work very professionally to a high standard so I would be pleased for him to undertake any further heating or plumbing work.
Customer in Greater London Posted on 25/10/2021 , work completed 30/06/2021
Helpful, friendly, efficient local plumber
Customer Service
Quality
Value
I spotted Illy's van several years ago and made a mental note that when I needed a plumber in the future I'd call on him. I have done over the years, just for little things, and has always been really helpful, friendly and efficient. When I needed a new boiler this summer he was the same. He explained things clearly and was completely straight forward about the costs involved. Maybe he isn't the cheapest plumber in the world but then I wanted the very best I could get and you have to pay for the best. I couldn't recommend him more highly.
Rosemary in Greater London Posted on 23/10/2021 , work completed 01/06/2021
Hard to coordinate with, late for appointment, concerned with getting paid
Customer Service
Quality
Value
The immersion heater in my 40 year old hot water cylinder blew so I went on to Trusted Traders and found 5 potential plumbers to have a look. I&M were the first plumbers I contacted based on the reviews. It required me to text quite a lot to pin down the appointment and chasing up. The plumber seemed keen to reiterate before he came, that the visit to diagnose / quote would be chargeable, which was fine by me. I explained that on the day they said they could come that it would need to be at 08:30am as I had a doctor's appointment at 09:40 and had to allow travelling time. On the basis of 08:30, I purchased parking for his van with the local council. He actually got to my front door about 08:55am and up to my flat by 09:00am. He did not apologise or explain why he was late. He seemed annoyed when I had to hurry him with the visit as I needed to leave for the doctor. I told him if he'd not been late, then we would have not had to rush the quotation. He commented negatively on the installation done way back in 1981 ( a tendency of some tradesmen ) and demonstrated how the immersion element was too long to remove and therefore a whole new cylinder was required. He told me again that although he'd only been on site a short time, that the visit was chargeable. That annoyed me because it felt as if my honesty / integrity was being called into question. The invoice came 4 days after the visit and I paid it immediately, but chose to continue with another plumber.
Customer in Greater London Posted on 26/09/2021 , work completed 23/07/2021
The trader replied (on 01/10/2021)
Dear customer thank you for your feedback. We’re sorry for being late and you are unsatisfied. Due to current road closures, traffic got worse and is difficult to predict how long it will take to get from one job to another. We do let customers know in writing as well on the phone about charges to make sure there’s no confusion or surprises. We do not demand any formal payments on the spot, in fact we invoice people few days after job is completed. Due to high demand for works we can’t get to read text messages or emails straight away, apologies for not responding as quickly as you have expected. I can’t seem to find any correspondence you have sent us to try and solve this matter. Once again thank you for your feedback as we’re always trying to improve our services.
Efficient and tidy installation of new gas boiler
Customer Service
Quality
Value
My 9 year old Bosch Worcester Greenstar developed a leak. Illy gave me options to repair it or replace it. He explained that Greenstar boilers are difficult to dismantle and so expensive to repair and advised that replacement was a better option in the long term, since the replacement Valiant came with a ten year guarantee and was also easier to repair, should it be necessary. I found that Which? showed this assessment was correct and that Valiants are a Best Buy because of their serviceability. The quote was reasonable, and Illy was able to carry it out within a few days, while I was away from my house. He kept me in the picture about what he was doing and he undertook all necessary works, including replacing some radiator valves, tidily.
Customer in Greater London Posted on 14/06/2021 , work completed 07/05/2021
The trader replied (on 27/07/2021)
Dear costumer your feed back is very important to us and I thank you for taking your time to write a review. You made it easy for us by just letting us get on with the works. Pleasure working for you.
Friendly, efficient, helpful. Highly Recommend this Heating Engineer/Plumber
Customer Service
Quality
Value
Great Customer service, got straight to work servicing two boilers. Repaired one quickly he had the parts. Offered great advice, friendly, local. I highly recommend this company and Illy.
Customer in Greater London Posted on 02/10/2020 , work completed 02/10/2020
New Combi Boiler Installation
Customer Service
Quality
Value
Illy successfully installed a new combi boiler for me despite my flat being in a challenging location in the building, requiring an extra long flue and hence more work! He gave me a realistic and fair quote then took on the challenge of the work and completed it in record time. He was professional, courteous and communicative throughout all stages of the installation. He did an excellent job and his gas and plumbing skills are exemplar. I was delighted with the result. Oh, and Illy always cleans up after completing a first class installation! I would highly recommend his professional services to all my family and friends without hesitation.
Customer in Greater London Posted on 16/09/2020 , work completed 15/09/2020