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Endorsed by Which? Trusted Traders

I & M Plumbing

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4.9

33 Reviews

What is a Which? Trusted Traders Islington Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Islington Trading Standards to create an Islington Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

With over 15 years’ experience in domestic plumbing and heating, I am a fully qualified gas engineer also including Hot Water Cylinders and Part P Electrics which enables me to install, fault find, zone valves, thermostats, programmers as well as smart controls.

I & M plumbing Ltd offers a wide range of services throughout London covering everything from large site contracts to small repairs, no job is too small or too big for us.

I am a qualified Vaillant advanced installer, with this I am able to offer extended warranties on any Vaillant boilers.

I am dedicated to the job at hand and can work to tight deadlines even if it means working late hours and weekends, I am disciplined at finding the most efficient and practical solutions for each problem I encounter ensuring I always leave customers happy and satisfied, this is at the heart of everything I do.

I am always at the end of the phone whenever our customers need us, able to attend in emergencies, advice and all quotation needs.

What we do

  • Plumbers

    • Emergency plumbing services
  • Bathroom fitters

    • Bathroom refurbishment
  • Boiler, central heating and gas engineers

    • Boiler installation
  • More Services

    • full central heating installation - gas certified engineer

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
33 reviews
Customer Service
4.8
Quality
4.9
Value
4.9
Sort by
Hard to coordinate with, late for appointment, concerned with getting paid
Customer Service
Quality
Value
The immersion heater in my 40 year old hot water cylinder blew so I went on to Trusted Traders and found 5 potential plumbers to have a look. I&M were the first plumbers I contacted based on the reviews. It required me to text quite a lot to pin down the appointment and chasing up. The plumber seemed keen to reiterate before he came, that the visit to diagnose / quote would be chargeable, which was fine by me. I explained that on the day they said they could come that it would need to be at 08:30am as I had a doctor's appointment at 09:40 and had to allow travelling time. On the basis of 08:30, I purchased parking for his van with the local council. He actually got to my front door about 08:55am and up to my flat by 09:00am. He did not apologise or explain why he was late. He seemed annoyed when I had to hurry him with the visit as I needed to leave for the doctor. I told him if he'd not been late, then we would have not had to rush the quotation. He commented negatively on the installation done way back in 1981 ( a tendency of some tradesmen ) and demonstrated how the immersion element was too long to remove and therefore a whole new cylinder was required. He told me again that although he'd only been on site a short time, that the visit was chargeable. That annoyed me because it felt as if my honesty / integrity was being called into question. The invoice came 4 days after the visit and I paid it immediately, but chose to continue with another plumber.
Customer in Greater London Posted on 26/09/2021 , work completed 23/07/2021
The trader replied (on 01/10/2021)
Dear customer thank you for your feedback. We’re sorry for being late and you are unsatisfied. Due to current road closures, traffic got worse and is difficult to predict how long it will take to get from one job to another. We do let customers know in writing as well on the phone about charges to make sure there’s no confusion or surprises. We do not demand any formal payments on the spot, in fact we invoice people few days after job is completed. Due to high demand for works we can’t get to read text messages or emails straight away, apologies for not responding as quickly as you have expected. I can’t seem to find any correspondence you have sent us to try and solve this matter. Once again thank you for your feedback as we’re always trying to improve our services.
Efficient and tidy installation of new gas boiler
Customer Service
Quality
Value
My 9 year old Bosch Worcester Greenstar developed a leak. Illy gave me options to repair it or replace it. He explained that Greenstar boilers are difficult to dismantle and so expensive to repair and advised that replacement was a better option in the long term, since the replacement Valiant came with a ten year guarantee and was also easier to repair, should it be necessary. I found that Which? showed this assessment was correct and that Valiants are a Best Buy because of their serviceability. The quote was reasonable, and Illy was able to carry it out within a few days, while I was away from my house. He kept me in the picture about what he was doing and he undertook all necessary works, including replacing some radiator valves, tidily.
Customer in Greater London Posted on 14/06/2021 , work completed 07/05/2021
The trader replied (on 27/07/2021)
Dear costumer your feed back is very important to us and I thank you for taking your time to write a review. You made it easy for us by just letting us get on with the works. Pleasure working for you.
Friendly, efficient, helpful. Highly Recommend this Heating Engineer/Plumber
Customer Service
Quality
Value
Great Customer service, got straight to work servicing two boilers. Repaired one quickly he had the parts. Offered great advice, friendly, local. I highly recommend this company and Illy.
Customer in Greater London Posted on 02/10/2020 , work completed 02/10/2020
New Combi Boiler Installation
Customer Service
Quality
Value
Illy successfully installed a new combi boiler for me despite my flat being in a challenging location in the building, requiring an extra long flue and hence more work! He gave me a realistic and fair quote then took on the challenge of the work and completed it in record time. He was professional, courteous and communicative throughout all stages of the installation. He did an excellent job and his gas and plumbing skills are exemplar. I was delighted with the result. Oh, and Illy always cleans up after completing a first class installation! I would highly recommend his professional services to all my family and friends without hesitation.
Customer in Greater London Posted on 16/09/2020 , work completed 15/09/2020
Friendly and efficient, would definitely call again
Customer Service
Quality
Value
We realised that we had a leak inside our wall and called Illy. He was punctual, friendly and unbelievably efficient! In less than an hour, he had managed to cut into the wall, find the broken pipe and fix it. He made as little mess as possible. His prices were very reasonable. We were very happy with his work and would definitely recommend to friends.
Customer in Greater London Posted on 31/07/2020 , work completed 30/07/2020
Jobs well done
Customer Service
Quality
Value
Illy is good. He is fast. He is reliable. He arrives when he says he will. He wore a mask and gloves to minimise the danger of spreading covid-19. He invoices reasonably. As of yesterday he has done two small maintenance jobs. Yesterday's was replacing a leaking bath mixer cartridge. The first was in 2017. He replaced a leaking basin tap mixer cartridge and mended a Geberit dual flush plate that had been wrongly installed by my original builder/plumber. I trust Illy. Without question I will go to him first for any plumbing/heating matter. And I would hope he would always be available. I wish I'd known of him in 2013 when I had to engage a contractor to plumb from scratch two kitchens and 4 bathrooms in two new flats in a house conversion.
Customer in Greater London Posted on 14/06/2020 , work completed 11/06/2020
Excellent professional work
Customer Service
Quality
Value
Illy has done several jobs for me. He has sorted an under sink emergency leak in a kitchen cupboard. His plumbing work is first class. His communication is great, he comes when he says he will and calls en route. He fixed and relaid my patio decking area exactly to specification He also completed a shower refurbishment where the original tiles were leaking. He removed the tiles and tanked the walls, retiled and fitted new mixer and redecorated. The finish was to a very high standard. He is neat, tidy, punctual and professional. Plus he charges a fair price. I would not hesitate to recommend him
Customer in Greater London Posted on 14/04/2020 , work completed 25/01/2020
great gas engineer
Customer Service
Quality
Value
I needed a boiler service done and found Illy from I&M Plumbing listed on the fire service website.(London Fire Brigade) I called him up and found him to be helpful and efficient.He turned up at the agreed time and was very thorough.I have since used him to service the boiler yearly and he has also come in to cap off a gas pipe and change bathroom taps.He works quickly , is adaptable(if the work turns out to be bigger than what was originally asked for he just gets on and does it)and always cleans up any debris left from the job.His prices are reasonable and he gives constructive feed back and advise and I would recommend him to anyone needing a reliable and professional service.
Ms Pryce, Greater London Posted on 06/08/2019 , work completed 31/07/2019
Efficient repair to shower temperature mixer
Customer Service
Quality
Value
I found Illy through the Which Trusted Traders list. The temperature control on my recessed shower panel was not working. Over the phone Illy told me the minimum cost it would be if it could be fixed easily, and also the potential additional costs if he needed to take out the control and take it to his supplier to find a replacment. He managed to fix the problem -valve stuck - quite quickly and without having to break the tiles it was set in or get a new unit. I am very happy with his work, the problem was sorted at minimum disruption to my tiled bathroom, and no unecessary work was done so the job was completed for the minimum cost originally quoted. I will be very happy to use Illy again in the future, and am happy to recommned him on that basis.
Customer in Greater London Posted on 15/05/2019 , work completed 13/05/2019
Excellent experience
Customer Service
Quality
Value
Illy is a real find! He replaced a bath, shower and hand basin for us and also plumbed in a washing machine and dryer. He came exactly when arranged with two assistants. They finished the job within the day and left the apartment in an immaculate state! The cost was very reasonable too! It's so good to have found such a reliable plumber, as I live in Oxfordshire and it's always been a (not successful!) lottery to find somebody I could trust to do the work properly. I have no hesitation in recommending Illy to anybody needing a plumber in Islington. He thoroughly deserves all of the 5* reviews! Not only all of that, but he is a most delightful man....
Customer in Oxfordshire Posted on 05/01/2019 , work completed 21/12/2018