Endorsed by Which?

I & M Plumbing

4.9

43 Reviews

What is a Which? Trusted Traders Islington Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Islington Trading Standards to create an Islington Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

With over 15 years experience in domestic plumbing and heating, we take pride in providing high-quality service and ensuring customer satisfaction. Our expertise and professionalism make us the ideal choice for all your plumbing and gas engineering needs.

We offer a wide range of services throughout London covering everything from large site contracts to small repairs, no job is too small or too big for us.

We are qualified as Vaillant Advanced Installer, and able to offer extended warranties on any Vaillant boilers.

We are also Gas Certified (Gas Registration 558430) and can perform gas checks for landlords.

Our values:
- Dedicated to the job at hand and can work to tight deadlines even if it means working late hours and weekends
​- Disciplined at finding the most efficient and practical solutions for each problem
- Customer focused, always leave customers happy and satisfied

What we do

  • Plumbers

    • Emergency plumbing services
  • Bathroom fitters

    • Bathroom refurbishment
  • Boiler, central heating and gas engineers

    • Boiler installation
  • More Services

    • full central heating installation - gas certified engineer

Customer reviews

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All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
43 reviews
Customer Service
4.9
Quality
4.9
Value
5.0
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Great advice, great work - will be using again
Customer Service
Quality
Value
I was recently let down by a plumber last minute and asked around for recommendations. I was given Illy’s number and contacted him. He responded quickly and managed to fit me in that day. He serviced my boiler on the day and also gave me a quote for replacing all the radiators in my flat. He gave me a lot of helpful advice as to which radiators to choose and has now fitted them all. Great communication, reasonable and detailed quotes and a fantastic job - they look great. I couldn’t be happier and I will almost certainly be calling on him again.
Customer in Greater London Posted on 08/07/2024 , work completed 02/07/2024
Excellent Service
Customer Service
Quality
Value
Ilirjan came promptly to help us with a leak from our old water tank which he dealt with very proficiently. In our conversation, he offered some options for improvement without any pressure. Having agreed to fit a new combi boiler at a fair price, I found him to be prompt, thorough, trustworthy and professional. Wouldn't hesitate for a moment to recommend him.
Customer in Greater London Posted on 28/05/2024 , work completed 17/05/2024
The trader replied (on 05/06/2024)
Thank you for your valuable and honest feedback. We take pride in our ability to problem solve and be as efficient as possible for our customers. Please don't hesitate to give us a call if you need anything serviced and fixed in the future.
Very reliable and skilled
Customer Service
Quality
Value
Illy has worked for me several times now: repairing the boiler, replacing and servicing the new boiler, and re -jigging water supply after removing the large cold water tank from the attic. Replacing hot water cylinder. Ive got to know Illy well and find him thoroughly reliable, friendly, and efficient. I have recommended him to several people and will always use him to service the new boiler in the future.
Customer in Greater London Posted on 14/05/2024 , work completed 30/03/2024
The trader replied (on 05/06/2024)
Always a pleasure, and we appreciate you being a returning customer for your boiler replacement and servicing, and the other works we've undertaken for you. We enjoy being able to upgrade your heating and water works, and ensure you now have good water pressure for your home. Take care!
Skilful, direct and reasonable
Customer Service
Quality
Value
First class plumber, gas boiler and central heating engineer. Clearly enjoys and is very proud of his work and thereby delivered a very professional, skilful and friendly job at a fair price. Our old combi boiler needed replacement. He gave an almost immediate quote And fixed date for the work. Not pushy. Very open he attended with a colleague and carried out the work exactly to order and the system now works very well. Very neat work. He came back a few days later at my request to Carry out new work on the Old central heating pipes and radiators. Again all very precise, clear and reasonably priced. A good find. He came to us on the recommendation of neighbours who similarily found this couple of years ago
Customer in Greater London Posted on 12/04/2024 , work completed 15/03/2024
The trader replied (on 05/06/2024)
Precision, efficiency and dedication are important to us! We're happy that you were able to be a repeat customer, and that you were happy with the service we've been able to provide on numerous occasions. All the best!
Excellent plumber!
Customer Service
Quality
Value
My central heating and plumbing systems failed at the worst possible time. Just out of hospital with Xmas not so far away, the very old storage tank started to leak. Illy was able to do an immediate fix to keep most of the plumbing system working and then arrange for a complete replacement of the system by 21 December – in time for Xmas, as promised! I am very pleased indeed with the finished work and delighted that I now have an up to date efficient combi boiler which I can operate from my phone. Hot water on demand as well! A lot of tough work but done with a great deal of care and consideration for the household occupants. Illy is a great communicator and very prompt at responding to queries and accommodating additional requests. Good time-keeping too. I would definitely use I & M Plumbing again and happy to recommend them to others.
Customer in Greater London Posted on 23/12/2023 , work completed 21/12/2023
The trader replied (on 05/06/2024)
Care and consideration - thank you for trusting us to carry out these emergency works! We value your feedback, and it's at the core of everything we do. Thank you for the endorsement and recommendation!
Great job, brilliant attitude - thank you Ily!
Customer Service
Quality
Value
Ily came to the rescue when our boiler broke down just after new year. He quoted for a replacement one v competitively and was able to fit it within 24 hours. We had a previously badly installed Tado system which he spent time resolving and reconnecting, returning the next day to iron out a small issue we couldn’t figure out. His attitude to fixing a problem is wonderful, and he leaves the house pristine. We have since had him back for a small plumbing job and again we were very pleased with the work he did. I recommend him to all my neighbours.
Customer in Greater London Posted on 30/10/2023 , work completed 10/01/2023
The trader replied (on 05/06/2024)
We know how important it is to resolve emergencies like this, and we are pleased that you were happy with our attitude and work ethic. Thanks again for trusting us to reconnect a previously bad job too! Cheers!
The best!
Customer Service
Quality
Value
I chose I&M Plumbing after receiving quotes from 4 companies. A number of trusteed traders listed here didn't reply at all. I&M were not the cheapest, but I am so glad I chose them. Illy and his assistant Eddie did a fantastic job fitting a concealed shower, and various other bathroom works including: • Removing and replacing a bath • Removing wall tiles on one wall • Fitting and plumbing in the shower valves and shower head • Strengthening and then re-tiling the bathroom wall • Fitting a very heavy glass bath screen • Fitting a new sink trap. They were highly skilled and great problem solvers (they needed to be in a Victorian house with tricky walls and awkward angles). Reliable, professional, patient, and good communicators - I can't recommend them highly enough!
Customer in Greater London Posted on 12/12/2022 , work completed 12/12/2022
The trader replied (on 05/06/2024)
Thank you for your feedback! We always strive to be transparent and realistic with our quotes, to ensure we are efficient and provide the best service! We appreciate your business and are pleased you were happy and had a positive experience!
Illy saved the day!
Customer Service
Quality
Value
My gas boiler broke down for the umpteen time on 28 September 2022. I had been told the previous winter that it was on its last legs and very near the end of its life. I called I & M Plumbers and Illy came out the next day. He confirmed that the 20 year old boiler had had it. Illy managed to get the boiler going for the time being and came to replace it with a new Vaillant a couple of days later. Everything redundant was taken away and left extremely tidily. The work was carried out quickly and very throughly. Illy saw that existing gas pipes needed upgrading to a larger bore and came back the next week to replace those also. He is friendly and responsive and very thorough. I have absolutely no hesitation in recommending Illy at I & M Plumbing and will be using them in future, for sure.
Customer in Greater London Posted on 04/10/2022 , work completed 30/09/2022
The trader replied (on 05/06/2024)
Appreciate your feedback, and that you were happy with the work we were able to carry out. We know replacing a boiler as a surprise can be quite stressful, and do our best to make it a positive experience.
Heating and plumbing carried out in time and budget to a high standard
Customer Service
Quality
Value
The heating system work involved replacing a gas boiler and hot water tank, several radiators and associated pipe work. Plumbing work was also carried out involved replacing 2 toilets and a shower room. In each case Illy arrived on time and his bills were on budget. He carrier the work very professionally to a high standard so I would be pleased for him to undertake any further heating or plumbing work.
Customer in Greater London Posted on 25/10/2021 , work completed 30/06/2021
The trader replied (on 05/06/2024)
Being precise with our quotes and sticking to a budget is important to us - we're glad we were able to complete the works to your satisfaction.
Helpful, friendly, efficient local plumber
Customer Service
Quality
Value
I spotted Illy's van several years ago and made a mental note that when I needed a plumber in the future I'd call on him. I have done over the years, just for little things, and has always been really helpful, friendly and efficient. When I needed a new boiler this summer he was the same. He explained things clearly and was completely straight forward about the costs involved. Maybe he isn't the cheapest plumber in the world but then I wanted the very best I could get and you have to pay for the best. I couldn't recommend him more highly.
Rosemary in Greater London Posted on 23/10/2021 , work completed 01/06/2021
The trader replied (on 05/06/2024)
Thank you for trusting us! We understand there are different prices out there, and stand behind the value we are able to bring by being efficient and finding the best solution to any problem. We are happy you enjoyed the experience and that we were able to replace your boiler.