Endorsed by Which?

Imperial Building Services Limited

4.9

92 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Imperial Building Services LTD provides a friendly and professional building service and will fully manage the whole project from the start to finish. Imperial will work with you, ensuring that you are included every step of the way. All projects start with a meeting between the customer and Imperial Building Services LTD to decide what the customer requires. Imperial believes that communication is the key to a successful building project.

What we do

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bath re-enamelling and surfacing
    • Bathroom design services
    • Bathroom Installation
    • Bathroom refurbishment
    • Wet rooms
  • Kitchen fitters

    • Granite Worktops
    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen worktops
  • Builders

    • Building services
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Carpenters

    • Joinery and carpentry
    • Log cabins, log homes and summer houses
  • Painters and decorators

    • Exterior decorating
    • Interior decorating
    • Painting contractors
  • Tile fitters and showrooms

    • Bathroom tiling
    • Floor tiling
    • Kitchen tiling
    • Tile showroom

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
92 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Very Disappointing
Customer Service
Quality
Value
Having read the favorable reviews, we employed Imperial Building Services Ltd to fully tile our downstairs cloakroom. Would never use again. Floor tiling out of alignment with wall tiling, when asked to correct it, Imperial Building Services Ltd wanted to charge extra for their mistake! Further, the wall mounted w.c. cannot be installed as the tiling is not square to the wall. What should have been a pleasant job, has had a hugely disappointing outcome.
Customer in Greater London Posted on 19/07/2023 , work completed 20/04/2023
The trader replied (on 25/07/2023)
Thank you for your review. We are sorry to hear that our service did not satisfy your expectations. The customer experience is very important to Imperial Building Services. We try our best to accommodate customer requests so the customer is left satisfied with the end result, which partly accounts for the length of the job which commenced on 10th May and was completed fully on 3rd July. It was anticipated the initial job of tiling the wall and floor of a small cloakroom would take approximately two days to complete. During the job, design feature changes were accommodated at no extra charge. This at times also delayed the work as materials ordered by the customer had not arrived. Before commencing any job, we do our best to explain how the job will be carried out accommodating customers wants. It was explained step by step before work started and during the work how the tiling would be carried out. It appeared that this was acceptable as no feedback was received from the customer. It was brought to our attention upon completion of the work, with exception of three floor tiles and grouting, that the customer wanted the flooring to be redone. An additional charge was applied at this time as replacing the floor once again would constitute a new job, as the outstanding balance was not inclusive of this. Imperial Building Services are more than happy to complete the original job and for the remaining balance to be cleared. We are also more than happy to undertake any additional work at the respective price.
Bathroom work
Customer Service
Quality
Value
The work involved bath and tap replacement, sink tap replacement together with replacing the tiles surrounding the bath and a new stopcock. Shary was hard working with minimal mess, polite and conscientious and ready with helpful advice. I would readily recommend Shary without hesitation.
Alasdair in Hertfordshire Posted on 23/05/2023 , work completed 14/02/2023
The trader replied (on 24/05/2023)
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Imperial Building Services LTD
Professional, helpful, honest and an amazing eye for detail
Customer Service
Quality
Value
Shray and his team have just completed two bathrooms and a cloakroom toilet for us. Always on time and very reliable, always tidied the workspace before leaving as well, very clean. Great communication skills and always kept us in the loop of what was happening at all stages of the work. Always happy to give his time and advice on any issues even helping us with water pressure and putting in a mega flow system. Installation was on time and of a very high standard and to the agreed budget. The final product is amazing and we are very pleased with our new bathrooms. I would strongly recommend Imperial Building services for all your needs you will not go wrong. It was such a pleasure to work with someone who is very professional, friendly and so helpful.
Neil in Greater London Posted on 16/05/2023 , work completed 28/04/2023
The trader replied (on 24/05/2023)
We're really proud and so glad you're happy with our Services, Thanks for your review, Imperial Building Services Ltd. Shary
Reliable and resourceful
Customer Service
Quality
Value
Shary and his colleague did some work on my kitchen. They removed some old kitchen units and tiles, replaced a couple of doors, fixed the walls and ceiling, repainted them and replaced the flooring. Shary also encountered an unexpected water leak inside the ceiling, under the bathtub, which he fixed with no problem. He also offered some valuable advice about what type of flooring I should install and why. Always punctual, good at comunicating and keeping the mess to minimum. Overall, I am very happy with the service and I wouldn't hesitate to use them again.
Customer in Greater London Posted on 29/12/2022 , work completed 16/12/2022
The trader replied (on 24/05/2023)
Thank you for taking the time to write a review, I appreciate your feedback. Imperial Building Services ltd, Shary
faultlessly implemented project
Customer Service
Quality
Value
The work entailed removing a heavy cast-iron bath from our bathroom and re[lacing it with a walk-in shower unit, including retiling and redecorating the walls. Shary made several site visits to discuss the job with us before commencing work. His advice was invaluable in helping us decide which of the various costed options to proceed with. The job was completed, on time and on budget, to a very high standard. We are delighted with the outcome and would recommend Imperial Building Services unreservedly.
Customer in Greater London Posted on 09/12/2022 , work completed 08/12/2022
The trader replied (on 18/12/2022)
Thank you so much for taking the time to share your experience, We take pride in knowing our customers are happy. Imperial Building Services LTD
Trusted, reliable and attention to detail
Customer Service
Quality
Value
Shary is always my first port of call when I need any work, ranging from plumbing to complete decoration (painting, tiling etc). He will make every effort to help and will patiently answer all my questions! Highly recommended.
Customer in Greater London Posted on 02/12/2022 , work completed 01/12/2022
The trader replied (on 04/12/2022)
we're really proud and so glad you're happy with are Services, Thanks for your review, Imperial Building Services ltd. Shary
Shower Unit Replacement
Customer Service
Quality
Value
Shary and his team undertook the project of replacing an old shower unit with total professionalism. They were polite, punctual and pleasant at all times; the resulting replacement, including making good the surrounding tiling and flooring was first class and the overall final result was excellent. No hesitation in recommending Imperial Building Services.
Customer in Greater London Posted on 30/11/2022 , work completed 24/11/2022
The trader replied (on 24/05/2023)
Thank you so much for taking the time to share your experience, We take pride in knowing our customers are happy. Imperial Building Services LTD
Honest, helpful and professional
Customer Service
Quality
Value
Shary met me within a day or two of my first phoning him to assess the work needed. On his visit, he clearly knew his trade and was generous with his time and advice. He understood the situation quickly and came up with the necessary solution. He quoted very soon after the visit and was flexible enough to fit in the work 4 days after the initial site visit. Work was done within estimated time frame and at quoted cost. He strikes me as trustworthy and on the ball. Having met some other tradesmen who said one thing and did another, I appreciated Shary’s honesty, wisdom and know how.
Customer in Hertfordshire Posted on 24/11/2022 , work completed 22/11/2022
The trader replied (on 04/12/2022)
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Imperial Building Services LTD
Excellent work, carried out on time
Customer Service
Quality
Value
We have used Imperial Building Services LTD for the past years and are very impressed with their professional approach to the work, Shary and his team have completed the decoration work in our flat to a high standard and to our total satisfaction, I am happy to say that I am extremely happy with the quality of work and professionalism of Imperial Building Services ltd. What I also liked was the fact that the work space was left clean and tidy at the end of each day. He always came as planned and on time. All the work was completed on time to a very high standard and we are very happy with finished job . We highly recommend Shary and would definitely consider using him.
Customer in Greater London Posted on 03/10/2022 , work completed 03/10/2022
The trader replied (on 04/12/2022)
Thank you for taking the time to write a review, I appreciate your feedback. Imperial Building Services ltd, Shary
Professional and reliable
Customer Service
Quality
Value
We commissioned Imperial Building Services Ltd to refurbish a bathroom, install a shower, plaster walls, paint and decorate and fit solid flooring in the sitting room. Our previous builder had failed to begin work as planned and so we were somewhat apprehensive. We needn’t have been. We are delighted with the outcome and are particularly impressed with Shary and his team’s attitude, arriving for an 8:30 am start each day, on budget and on time. We only have one regret. That we didn’t find Shary and Imperial sooner. Wholly recommended professional company. Thank you.
Customer in Greater London Posted on 07/06/2022 , work completed 02/06/2022
The trader replied (on 09/06/2022)
we're really proud and so glad you're happy with are Services, Thanks for your review, Imperial Building Services ltd. Shary