IN'n'OUT Autocentres Peterborough

I’ve used these before generally not bad, however the full service states 52 points! I can say with certainty some of those were not done. No washer fluid added No door hinges greased Makes me wonder what else wasn’t done that has a tick in the box! Real shame you cannot trust anyone to do what they say! Prices are good, but this calls trust into question and honesty. Don’t state 52 points then not do them, especially the obvious ones! Don’t think I’ll use them again!

After an email promotion I took my 13 year old car to have the air-con serviced as it was never serviced after purchasing the car second hand over two years ago. I am quite happy to say that the air-con is working well and I'm all ready for summer. I paid what was advertised and pleased with the service given, especially the friendly chap at reception.

Ben organised my service and Mot even making minor adjustments at no cost to get it through. Both my daughters on my recommendation have used this garage and feel the same as me. This actually cost me a quarter of the price of the Mercedes main dealer using comparative parts and maintaining the manufacturers warranty. Highly recommended.

I have already put a complaint in to head office but people need to be aware. I don't want what happened to me to happen to anyone else. I took my car in for an MOT and service thinking the price was really good! Got in, gave them the keys no problem. They called me an hour later telling me it had failed because of a snapped coil (this I had my suspicions so I knew that was true) but they also said my emissions were too high. They told me they'd try to get them down and retest it. After a couple of tries, they rang me saying it was no good I would either need my dpf cleaned or replaced. The clean apparently would cost £700 and the replacement would cost over £1000, now even I knew this was ridiculous. I had had the car 6 months so no way this was true. I took it back to where I got it and they took it in no problems and in the end told me nothing was wrong with my emissions and they fixed the coil for free. I have a certificate saying my emissions level have passed. I had also paid In'n'out £95 for my MOT and half a service. They told me to bring it back to finish the service and they'd charge me for that too. No way am I going back there! I want my money back and it is absolutely ridiculous they think they can get away with ripping people off.