My 80 year old Mum desperately needed a new roof. JW Scudder Ltd came highly recommended from a friend. From the first meeting, John was professional but highly approachable, explaining in detail, (without over complicating) exactly what was required. A full written quotation followed and Mum was comforted to know that the company are members of a number of trade organisations (which meant that in the unlikely event the company became insolvent and there is a problem with her roof, it would be guaranteed. They are also registered under the Government Trustmark scheme. The quotation was highly competitive given what the work entailed. In terms of the work, from Day 1, John’s son (also called John) and Dom went above and beyond the call of duty. They arrived on time each day, kept Mum informed of their daily progress (and sent me photographs at the end of each day). On at least two occasions they discovered problems which could not have been foreseen. Instead of seizing the opportunity to make more money, they did their very best to rectify the problems for the lowest possible cost, for which we were both grateful. Aided by good weather, they finished the job ahead of schedule. The bottom line is that John, John and Dom took into account my Mum’s age and vulnerability (having recently lost my Dad) and did everything in their power to ensure that, what could have been a highly stressful process, was the complete opposite. We hope they trade for many years to come.