JB7 Plumbing and Heating Limited

Before posting this, I acknowledge I am in a minority who has not had what I deam to be a positive experience of JB. I had a small leak coming from underneath my toilet at the join with the flooring, I asked for an emergency call out before the problem got worse. I accepted the quoted £125 call out (Inc upto 1 hours work) and that this would be taken into account should a larger job be required. Contact was prompt and professional. The plumber attended my address for 20 minutes, advising a separate call out for repair would be needed due to requiring parts - criticisng the initial fitting of the toilet which meant more work would be needed. This is the first issue I have had with the whole bathroom in the 4-5 years since it's fitting. An invoice was sent as expected for £125, with an offer of 5% off if I left three reviews. The quote for work followed the day after at £542 (or £511, two different quotes received), this is presumably with the £125 call out for 20 minutes diagnosis taken into account, clarified and confirmed by JB plumbing. I asked for an itemised breakdown as this seemed expensive and was told "parts and labour" which didn't clarify the price at all. I have not progressed with this quote as I found the details of a Plummer I'd previously used with good experience in an old phone, they attended and have fixed for £100, approx 2 hours work. I know this is against the grain of the majority of feedback and please take mine in the context of others.

I have used JB Plumbing and Heating twice now and overall I am very happy. Every time I make an enquiry, they are very quick to acknowledge it and then their speed and great job is appreciated.

Got a quick reasonable quote and appointment. Very professional and knowledgeable. Would definitely recommend.

Provide a quick quote for the job. Arrived at agreed time. Couldn’t remove the seized element, but suggested replacing the thermostat. This was procured under the price and replaced. Unfortunately, this hasn’t worked but provided options for way forward which are being explored. Good experience in all aspects of the job.

I had a leak from a value on my immersion heating tank. JB Plumbing came out very quickly to service the tank and quoted to repair the leak. The second visit was also arranged very quickly and the job was completed to a high standard. Not the cheapest but very reliable.

Excellent service and communication. They kept us up to date on their expected arrival time, and both plumbers were friendly. After investigating the issue, they worked to our availability to fix a broken tap, and the work was great. Would definitely recommend.

JB Plumbing were quick to respond and allocated their engineer to our job quickly. Sam kept us updated with expected arrival times. Robin their engineer was competent, tidy and friendly, fixing the problem quickly. We’d not hesitate to use JB Plumbing again in the future.

The plumber fixed multiple issues, leaky stopcock and fixed the water system outside. He also assessed an escape of water issue we had in our bathroom. For a diagnostic hour, he was so helpful and it really helped me and my mum feel a lot less overwhelmed with the plumbing problems we have. Overall was so helpful, productive, informative and would strongly recommend!

Professional throughout from initial contact to job completion. Was asked relevant questions in relation to the type of radiator I'd purchased and requested photos of the area the radiator was to be fitted. Quote given which was accepted and the fitter arrived two days later. Excellent job, explained operation and cleaned up.

JB Plumbing and Heating did an amazing job. I contacted them on Thursday evening about a leaking boiler and they attended first thing on Friday morning, and identified that it needed replacing. They then organised everything and attended to replace the boiler and remove the old one at their earliest availability. They even repaired the plinth, which had suffered water damage. Extremely helpful, reliable and efficient.